Off Road Innovations

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Travis Gillum
2 weeks ago
The folks at Offroad Innovations (Jon, Timmy, Ryan, etc) are awesome. Just plain awesome. They built my dream truck - installation of bolt ons and custom fabrication are both in their wheelhouse. I wouldn't take my rig(s) anywhere else! Thanks guys!

  Rudy Guerra
3 months ago
Off Road Innovations did an amazing job converting my stock Chevy Silverado to this!! This is definitely the best work and customer service I have ever received in this area. They have gained a customer for life!! I would highly recommend them for anyone looking for awesome quality work.Rudy Guerra

  Luca DeLuca
6 months ago
Wanted a good solid lift that will work for my 02 4runner. I explained that I wanted to tow a small camper and they walked me through many options to find the right lift. Definitely glad I took my truck to these guys, the work they did turned out perfectly and the wheels package that I got from them was a good final touch. Thank you!Services: Tires, Steering & suspension replacement, Wheel alignment

  Stephanie Sullivan
5 months ago
My custom stair case and fireplace surround are perfect and Chris and his team took so much pride in their work and it shows. Now I just need to work hard to make sure our basement is worthy of such beauty

  Keith McNeely
2 months ago
ORI repaired my rusted out rear axel and cracked differential, breathing new life into my old truck. Great job!

  Trevor Littleton
a month ago
I have had the guys at ORI due two projects with me and they don t disappoint. They have great communication and ideas about your build that help you make good decisions and are always looking out for your best interest. Highly recommend them!

  Mandy F
3 months ago
I purchased an after-market bumper and was looking for a shop that could install it for me. I couldn t be happier for choosing Off Road Innovations. The salesman was knowledgeable, made some great recommendations, and his original estimate of cost and schedule was accurate. The install quality was superb! Although they are located about 40 minutes away, this is the place I trust to help me work through my wish/needs list.

  Monica Allman
4 months ago
The team at ORI helped with both of my Jeeps and I have been more than pleased with their work over the years

  Steven Bartley
2 months ago
Superb customer service, attention to detail and professionalism. They listened to what I was looking to do, and far exceeded my expectations.I could not give a higher recommendation.

  John Mason-Hill
8 months ago
If building out your rig for awesome off roading is your aim, look no further than ORI. I got my 4Runner lifted with them and I ve never had an issue. I also brought my rig in for new brakes when the time came. Their advice is spot on and they are happy to work with whatever your budget can handle. For peace of mind while building out and sustaining your rig I don t think you can do better than ORI. See you down the road!Services: Steering & suspension repair, Steering & suspension replacement, Auto brake repair, Tire rotations, Brakes, Auto brake replacement

  Ryan Quinney
2 weeks ago
I came for a frame rust repair in a tight spot where frame meets unibody, and they did an amazing job. Had the car for 2 more years and no more issues in the area. Absolutely recommend.

  joe saint
7 months ago
John and the whole crew installed a lift, lockers and new gears on my Gladiator. Everything was perfect to include the awesome alignment job. With 3.5" of lift and 37s it drives straight and true.

  Marky Mark
3 months ago
Said they replaced gears and did additional work on my jeep THEY DID NOT DO! Posted online until I called them out. Management Dishonest!!Refused to give me my old suspension parts (2021 Rubicon w less then 10k miles). Said was thrown out by cleaning crew. Ya right. Refused to give me cash value.

  Alibek Khasanov
3 months ago
By far the worst shop I have ever got work done with in my life I wouldn t recommend this place to my worst enemy. Had my truck here for upwards of 2 months while they pushed the eta back weeks and weeks. I got $1k+ worth of work done here and got the truck back driving crooked, they did another allignment since the first time it wasnt calibrated and it still drives crooked. I got trans pan done and got it back leaking the first day. I got a brand new oem alternator installed and the alternator has already failed and left me stranded with less than 3k miles on the truck since the work was done. I drove 3 hours to get work done here and waited over a month and its safe to say This is the worst shop I have ever taken any of my vehicles to in my life by far.

  Ben Broy
a month ago
I have gone to Off Road for modifications to a few of my past trucks. They are extremely professional and do amazing work. I highly recommend them.

  Hannah M
2 years ago
The reviews about them are correct. We had multiple people tell us to use them for any type of Jeep upgrades. New tires and rims on lifted jeep. Worked with Jon. Super friendly and informative. Helped us narrow down the huge selection to what we wanted. Schedule within a few weeks. Had them put on within a day. No issue and would be back. Will recommend them to all our Jeep friends.Service: Tires

  Katherine Eppley
4 months ago
ORI did a fantastic job designing, building and installing safety rails for my front steps. Everyone who comes to my home feels confident going up and down the steps because of our beautiful railings!

  Butch Holliday
7 months ago
The ORI crew installed custom made railings on my front porch and rear stairwell three years ago. Their workmanship is top notch, the paintwork is holding up nicely, and the installation was timely and professional. I have recommended their work to others, would definitely use them again.

  Evan Risser
5 months ago
Customer service was amazing! They were great in communication and answered all the questions I had. They did an excellent job at fixing bad spots on my frame and informed me of other areas that needed addressed. Pricing was super good as well. Definitely would recommend!

  Brooke Kusseling
3 years ago
No, I would not return to ORI in the future.No, I would not recommend ORI.No, I would not trust ORI.WHY?$3,000 suspension upgrade:� Reused Old Chassis Leaf Spring Bushings (5th photo).� Reused Strut Mounts and Rubber Pad (3rd & 4th photo).$1,000 Frame Rust Proofing:� Shredded O2 Sensor Cable with Grinder (1st & 2nd photo). Tried Hiding Damage. Would not Accept Responsibility for Replacing Sensor.DETAILS:Took my Tacoma to ORI for a suspension upgrade and frame rust proofing. I live in NVA, a 3-hour round trip drive from ORI. After picking up truck on a Saturday, when shop was closed, got less than a mile down the road when check-engine light came on. Pulled off the road, checked the code, discovered it was downstream oxygen (O2) sensor. After looking under the truck, observed visible signs of damage to sensor cable (1st photo). At that time, could not see the hidden damage until I changed out the sensor.Before rust proofing occurs, a grinder is used to remove surface rust from the frame. When I made my initial assessment, concluded wire had been damaged during the rust proofing process. To avoid another lengthy drive, decided to fix the O2 sensor myself. Considered what happened to be an innocent accident. That was until I replaced O2 sensor.After lifting the carpet to disconnect the O2 sensor, discovered there was no connector at end of the sensors cable, only damaged wires (2nd photo). At this point, I realized the damage was an obvious coverup. Sent ORI email describing what I discovered along with the first photo. I inquired about how they would like to handle this episode.At first, ORI denied it was their fault. ORI tried claiming I ran over something on my way home. When I showed them the second photo, ORI changed their tune. ORI offered to reimburse the cost of the sensor by writing a check, or by performing additional labor. Willing to put more thought into giving ORI a second chance, asked for additional time before deciding.After deciding on a check, Chris, the owner told me a check was no longer an option. I would have to bring the truck back and ORI would reimburse me in labor for new work. During our conversation, Chris was dismissive of my concerns. Chris talked over me multiple times during our telephone conversation. Again, Chris implied I was the reason for the damage.If this fiasco wasn t bad enough, after spending $3,000 on a suspension upgrade, I discovered ORI reused the old strut mounts (3rd & 4th photo) and chassis bussing (5th photo). I was under the impression the work would include new strut mounts. I have an email stating the struts should have arrived preassembled, which means all new parts. ORI never informed me they would be reusing old parts. As the customer, ORI should have called; I should have been consulted on the reuse of old mounts.Chris s request to reimburse me in labor is poor service and unreasonable. After the experience of having ORI:� Reuse old parts without consulting me.� Dismiss my complaint.� Hide damage they caused.Why would I trust ORI? If I had additional work to be performed, I would have to take a day off from work; they were willing to inconvenience me in this way for a $60 O2 sensor they damaged. Also, why would I trust my truck and safety to a shop that doesn t accept responsibility for their mistakes, hides damage, and reuses old parts? When it comes to my truck, I want to be involved in the decision-making process. ORI shouldn t make decisions on reusing parts without my input. ORI blew every opportunity to make this experience better. Why would I return for additional work?

  Joyce Harman
7 months ago
The ORI folks are great! They have come up with innovative ideas for modifications to my vehicles. their work has been wonderful. I made good use of the latest armor addition to my jeep last weekend and it worked perfectly.Service: Auto body & trim repairService: Auto body & trim repair

  Chad Parker
5 months ago
The folks at Off Road Innovations listen to your unique requests and are fully capable of installing or fabricating the parts required to ensure they deliver Top Shelf results. Best off-road company in the Shenandoah Valley, hands down!!!!Services: Tires, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Tire rotations, Wheel alignment, Auto tire replacementServices: Tires, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Tire rotations, Wheel alignment, Auto tire replacement

  Themar Long (Fly on A Wall Photography)
3 months ago
Great job and great people to work with, they know there stuff

  Obi One
2 months ago
Had my gx460 suspension upgrade with ORI. They did a great job. I would say that communication is always good.

  Mike Crider
4 months ago
I had my CJ7 at another shop and they gave up and couldn t fix my problem. So I took to Off Road Innovations and they me fixed up in no time. I will be using them for my next upgrades.

  josh gladden
5 months ago
Installed an eaton truetrac differential in my 2017 ram. Friendly and knowledgeable staff got me taken care of and couldn't be happier with my new differential. Highly recommend ORI

  Daniel Valencia
6 years ago
I first brought my 2003 Jeep WJ to ORI several years ago. At the time it had a 4" lift on 32" tires, custom bumpers, stock everything. ORI installed my Clayton 6" long arms, 35" tires, Dana 60, RCV front, air lockers front and rear, air compressor, geared to 456, plus full armor underneath. Jeep ran better at 6" of lift than at 4'. Since then I have been back a couple of times, service has always been responsive, professional, and friendly. This is a pretty radical build for an East Coast WJ, ORI did a great job building me a high performing off road vehicle that I can drive everyday.

  Brad Derrick
7 months ago
ORI did some work on my Jeep - upgraded the steering column and other various enhancements - and I was very happy with how everything turned out. Nice people too. :)

  Skylar Rhodes
3 months ago
I would highly recommend if planning to lift your vehicle. These guys are very knowledgeable and helpful! They do great work!

  Nizar Najm
7 months ago
Took my 2000 Jeep Cherokee to install a 3 Rough Country lift Kit.They ordered the parts and did the labor. I received the jeep back with very loud noises, and vibration. I pulled over after few miles, i realized that when they worked on the lift kit, they had broke the rear muffler/ pipe and didnt install it back. I went and installed a new pipe and muffler. But the noises and vibration persisted. Took it to a mechanic shop in the area, and they told me that because of the lift kit the transfer case is at an angle and that is causing the noise and vibration. Called Rough Country and asked for a solution. They sent me a transfer case drop kit and told me that the mechanic should have ordered that with the kit. An oversight but costed me more money and time to fix. People at the shop are friendly and nice, and finish the job within reasonable time, but i think from my experience they need to be more attentive.Services: Steering & suspension repair, Auto brake repair, Wheel alignment