Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Leah Kreeb
3 months ago
Great service and awesome people.They got my car out the shop same day and were truthful about what needed to be fixed. I ve been to so many places that throw a bunch of minor issues in your face to try to make more money but they were incredibly helpful and honest about the timeline regarding when they thought I might need to come back. The staff talks to you like you re a real person rather than just another customer. Definitely recommend
Pam Bean
a month ago
I have had my truck and my moms in there and the service is awesome, Donnie and Frank are very pleasant. I was so happy that Donnie was able to get me back in my truck in one day. I highly recommend them
Grantley Moseley
7 months ago
Frank takes good care of his customers. My first visit, I went for an inspection. It went well. Frank was able to tell me "stuff" about my old car and I felt his genuine sympathy. I am impressed and shall return.
Stephanie Delgado
a year ago
I cannot recommend this place enough. Quality work, friendly people, family owned and operated which is a plus. Felt that the work and time spent was equal to the money paid. Had a bad part, that was under warranty through them, got it replaced and wasn't charged for labor only fluids.
Will
10 months ago
Absolutely the most honest and respectful mechanic I have ever usedFair rates and always upfront about price and what needs or does not need fixedRecommend everyone to use franksServices: Tires, Auto brake repairServices: Tires, Auto brake repair
Philip Bigelow
3 years ago
Frank's is one of the best places I have ever had work done. I normally tell anyone who asks to go there, the prices they have are great, and the turn around time to get work done is the best. They are very friendly people and go the extra mile to make sure you are taken care of, its nice to still see there are places like this that you can go get work done and feel good about everything when you leave. Thanks for all the great work you guys do, and have done for me.
True Blue Pilot Escorts LLC
a year ago
Excellent Customer Service.Their team got us back on the road quickly. They are honest, and willing to listen to a lady explaining car symptoms. Thank you.
Joyclyn Smith
4 years ago
I recently moved to the Winchester Area and after going to a couple different places to get my car looked at someone recommend Frank's. Best place hands down. Everyone is really nice and they explain exactly what's wrong. They only fix what needs to be fix and they have never tried to upsale me. I now send all the family cars there. Great place, great people and good vibes while you wait.
Mark DeHaven
4 years ago
Awesome honest people! I highly recommend! Frank and his son Donnie are my kind of people and extremely good at what they do. If you are looking for a top rate garage look no farther because you have found it.
T&N Caraher
7 years ago
If you are looking for a reliable HONEST mechanic, look no further. Frank's is the place. I can't say enough good things about these guys. I recommend them to everyone. I've been taking all my vehicles to them for a little over 5 years now and I've been pleased with every interaction. The waiting room isn't anything fancy or pretty, but if you want to pay more for a shop with more overhead go ahead and waste your money. Don't be fooled by nice chairs and coffee makers at other shops. That crappy free coffee they offer you isn't free, YOU ARE PAYING FOR IT. Frank's Auto knows what they are doing and they get it done fast and for less $$. Not to mention, Frank and Donny are as sweet and nice as can be. On more than one occasion I've wanted to give them a hug! Do yourself and your car/truck a favor and go to Franks.~Nicole
Jay Gillispie
2 years ago
Frank and Donnie were great. Explained everything thoroughly and never felt pressured. A friend said they never take their vehicles anywhere else...and I can see why. We won't either.
Aly A
2 years ago
They were able to get my car fixed and inspected in one day. Not only is my heater working again, it's running better than it ever has! If you go in, be sure to buy some of the fudge!
Scott & Jodi Cilley
3 years ago
We've been taking our cars to Frank for about 3 years. He is always courteous and fair. He does our inspections for all 5 of our cars. My husband can take his 1964 Mustang to Frank with confidence knowing he will do great work at a fair price.
AGA
5 years ago
I gave 5 stars because of the way I was talked through the process of what was needed for my vehicle. The estimate given to me by this establishment was well under any other. Plus I was explained and give proof that I was in the right place. I would recommend this auto shop to anyone who has a need of GREAT auto work at a fair price! Very happy with all the work these men have done for my whole family!
Trauma Team International
5 years ago
Honest mechanics who will definitely take care of you. They've been my mechanics for 15 years or so, and I've recommended them to friends. If you're bringing an older car, it might have more than one thing getting 'sick,' so bear in mind that they're trying to save you labor costs by fixing what is obviously wrong, and 90% of the time that does the trick. One time I had an oil pressure sensor go bad and they just replaced the sensor. A less reputable place could have raked me over the coals for a new oil pump.
Deauntia Green
2 years ago
I had a scheduled appointment at 9 gotta be to work at 10am I was there at 9am and they had other people in my spot talking about first come first serve, not if you have an appointment I was not late, And they never fix your car problem. Do better business guys just lost a loyal customer!!
dave phive
7 years ago
Thanks Frank! I appreciate your honesty. Your shop did good work. I look forward to you helping again when I need auto help. I was looking up your phone number here online when I saw this review. This is my first review so believe me when I say I recommend Frank's!
John McConnell
4 years ago
Had my cars headlight installed, and the car inspected in a few hours. All done at a tremendous value especially considering their friendliness and professionalism, definitely earned a future customer in me!
Kyle McFerren
3 years ago
Super friendly, fast service. I've always been shocked at how inexpensive every repair they've done was. We will take all our cars here, for sure.
Kristof Andersen
a year ago
Brought my vehicle in about two weeks ago and Frank tried to scam me into making unnecessary repairs. I called his bluff after getting a second opinion and he told me gotta make money to stay afloat.
Laurie May
3 years ago
Donnie and Frank are great. Wouldn't take my car anywhere else. Very fair and great prices.Thanks for all you did for my family and me.
Chris Shanholtzer
4 years ago
Very enthused about helping you getting your vehicle back on the road recommended to me by Advance Auto not even 150 yards away I m glad I made their choice and look forward to further business with them
Vernon Kelly
3 years ago
These people are the best. Very good to their customers and know how to get the job done. Definitely one of the best mechanic shops in Winchester.
Jonathan Russell
5 years ago
I've been using Frank's Auto Service for years. They are fair, honest, and reliable. They are the best place in town when it comes to car repairs!
Nats Blessed
2 years ago
They are awesome!! I recommend them to any and everybody!! They're always on time when you need them and never lets you down!!
Esther Sprague
6 years ago
I have taken both my vehicle to this shop, the son and father team are excellent. Honest and great prices. Highly recommended
Jay Baker
6 months ago
Great fast professional service!
Matthew Signor
6 years ago
Frank is the best. He is fair and does quality work, and I will be recommending him to everyone I know who needs a reliable mechanic.
Elijah Heavener
5 years ago
Very nice people went to get my truck inspected in and out in like 10 minutes would recommend it to anybody to get motor work or inspections.Owner and employees were very nice
Ben S
4 years ago
Franks auto could change their name to ibuprofen because of all the headaches they relieve. Honest, affordable, Good Samaritans.