Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  VBmoonrocks I
4 months ago
Quick and easy to deal with.. had new tires installed and out the door on a busy day week before the holidays. They normally have some of the best prices for new tires.. but they do not offer military discount

  Christopher Johnson
4 months ago
Needed to get an oil change, came in 2 hours before they closed and they told me I had to make an appointment for another day because they had already sent everyone home. I made an appointment and came back another day. None of the technicians knew how to drive stick; they had to find another employee to drive it in. I'm glad they did otherwise they would have had to turn me away.

  Tumble Doctor
3 months ago
walmart refuses service to anyone that doesn't have stock tires on.Went in to get 2 tires and they would not do the service because tires I wanted didn't match the sticker in the door panel what a joke.

  Sidney Wilson
6 months ago
Manager was rude and standoffish about getting an oil change. Nobody was in line cause I talked to a technician but the guy told me a few hours. If he wanted a light day for his guys could've just said that

  Natalie Wilson
7 months ago
I went here to get my tires changed. Here is the story: So I call the day before and ask if I needed an appointment for my tires and was told I did not and confirmed their operating hours. I get there at 706AM, yes AM! I am approached by a young lady that tells me that it s going to be a hour for my car and I said that s fine. As we walk inside I see what I believe is a Manager and another employee maybe having a meeting. As soon as we walk in the alleged Manager says out loud.. no no we have appointments this morning so if they don t have an airman then we can t take them. Neither one of them looked at me and the young lady turns to me and says I m sorry we can t take you if you don t have an appointment because we are short staffed. I can t deal with the non existence customer service, I will not be back

  JACHOB SMITH
a year ago
Huge thanks to the guys at the Grassfield Walmart Auto Care Center. We had just set out on RV trip and we experienced a valve stem malfunction on one of the inner-dully tires. We were near the Walmart and figured we would stop and ask them for help. Unfortunately that particular Walmart could not service RV s. However, to our surprise, Andrew, Josh, and Phil offered to help anyways. They identified and fixed the problem on the spot. It was an amazing experience and good to know there are still people out they re willing to help a weary traveler. Awesome work guys!!! I cannot thank you enough. You all deserve raises for your great customer service, professionalism, and kindness.

  Rebecca
4 years ago
I've had my oil changed here out of habit and it's always been fine. Today I went to see if I could get new tires. The employee I spoke with moved at a very leisurely pace (to put it nicely. I'm a patient person.).The thing that really got me is that the employee checked the computer and talked with a co-worker and ANOTHER customer about MY car. I was standing off to the side because the other customer was at the counter when I came in. I couldn't hear everything they were saying and didn't want to interrupt if it was about his vehicle. I did hear the co-worker tell the employee there were just one or two people working today. The employee and I went back outside and I was told they can't replace it because "They (the co-worker and CUSTOMER who were inside the whole time) said the rim is bent.". I asked where the rim was bent and was told "Well, I can't see what they were talking about but we don't have the right tires anyway.".I took my business to a nearby tire place. They also didn't have the tires in stock but ordered them in and set up an appointment with me tomorrow so I don't have to wait any longer than necessary. The customer service there was a complete 180 from what I got at Walmart.

  Lazar Milanovic
a year ago
They keep on rejecting business because they dont wanna do any work and the excuse they would use is we only have two technicians for the whole day . I got there around 8:30am and was second in the line and all I wanted was to get my tires replaced. Ended up buying tires at Walmart and going somewhere else to get them installed.

  Franklin Vega
a year ago
I had a 1:00 pm appointment for tires install and it was 2:30 pm and no one had torched my vehicle. This is the second time in 1 year they do this to me with no calls or compensation for my time

  Amanda Blattel
4 years ago
I came here May, 31 2019 after having a rude experience at the Walmart Autocare Center on first Colonial. All the staff were VERY nice and kindly replaced my tire while explaining to me why it couldn't be patched since there was wall damage after I ran over a nail. Ms. Melissa in particular was friendly and extremely hard working! Even though it was a good wait, she helped make it enjoyable! I watched her run out, car after car, in summer heat helping everyone to the best of her abilities and was impressed with her work ethic.

  Debra Drake
5 years ago
Went in this morning for an oil change, tire rotation, and fuel injection service. Received a call back about 90 minutes later and was told that the tech, Eric, couldn t get the oil filter off so therefore couldn t change my oil. Was provided with a list of other businesses that would do the oil change. However, when I asked if they couldn t do it at Walmart, why would the other companies be able to do it, was told , I don t know Mam . I was informed that my oil level was low and told I would have to put in more oil myself as they would not do that either but they would call me when the remainder of the work was done. Very shortly thereafter, I received a call from technician Eric who stated he didn t realize I had already been called about the issue. I called back 5 hours later to inquire when my car would be done and was told that Eric reported that I had declined the other services. I explained that was not true whatsoever. My whole day was wasted and I will be contacting the manager and corporate. I can t get my day back and I still have to take my car elsewhere. But now I know I will never use them again for anything which is very disappointing as I have always received professional and courteous service from other Walmarts in the past.

  Brenten Brooks
5 years ago
Completely incompetent. Says opens at 7. 6 people waiting there at 735 and no one around. Employee even looks over at us and proceeds to continue whatever she was doing without asking if we needed any help. Cars lined up outside needing work done and no one around. Complete and utter waste of time. One employee said they open at 7, another said 8. Either way, should have had an employee there checking people in. I wouldnt trust these people to even install a wiper blade, much less the 4 brand new tires I was going to purchase today.

  Jack Zamora
2 years ago
I had them Dismount my BBS wheels for me, took them 4 hours and they charged me for stuff I didn t ask for. The expensive wheels were tossed around and handled unprofessionally by these idiots, I thought they would be somewhat knowledgeable on what expensive wheels look like I guess not.Service: TiresService: Tires

  A Ijams
8 months ago
One of the best Auto Centers I have been to,very thorough, great work best tire prices as well

  Rust Rivera
2 years ago
Gus is always nice and accommodating, but they need people on the phone. I had to drive there to make an appointment because nobody picks up the phone. I tried calling in the morning though the afternoon but no luck. I d still go back there since they have the most competitive pricing in the area.

  N!ki N.
5 years ago
Went in to purchase car battery, they tell me i need 3 new tires when i had bought 2 new ones and passed my vehicle inspection recently. These people are crooks and pry on women. One of the workers tried to get me to sign a paper stating what they claim they found wrong with my tires. I refused to sign. Stay away from this place.

  mirama mirama
5 years ago
Will definitely call corporate for such unprofessionalism!Stay away!Worst customer service!Had a flat tire and was not even given the chance to talk.The store close at 7 pm, we get there at 4:30 pm and we were told they don' t take any more customer and we were ask to leave by one of the lady working there.We went around the corner made a call and were told they stop taking costumer at 5:00 pm and it' s was 4 :43pm.I've had some bad customer service experiences before but this one is the worst!

  Cassie Giordano
7 years ago
Took my car in for an oil change here, as it was conveniently on my way home. Turns out I had no oil in my car that was showing on my dipstick, and because of that the refused to change the oil. Told me I needed to go to the dealership and have the engine checked. So I drove across town to do so, only to be told that was stupid, and if there were anything wrong it would be obvious. Bonus for me, the dealership charged twice as walmart, so I got to pay more to.

  Allisha Corum-Johnson
2 months ago
Great event location and 420 friendly

  Anthony Phusa
4 years ago
Sat in the car waiting for over 15 minutes to get an oil change, only 1 car in front of me. No greetings from any of their employees they even made eye contact and when addressed they walked away like they didn't want to be bother.

  Tameika Serrano
2 years ago
Although they were short staffed they set proper expectations, were friendly and accommodating. My car did not take long at all. I definitely will be back.

  Kathy Partain
4 years ago
What an awesome experience . John and Griff were very nice and truthful about the wait time. They had me back on the road in no time. Oh did I mention they were also short handed. Thanks again!

  Aaron Pulvino
3 years ago
Showed up like normal to have oil changes. Guess they changed how it works and require an appointment to have an oil change now. So I call for the appointment set up thinking since they have no cars in line or the bay that they would say we can do it now. NOPE. Next available is in a week. Guess they don t want service.

  Nicole Hancock
4 years ago
Great service from the clerks when coming in and then through the checkout process. I get my oil changes done here. The technician James was super nice and professional.

  Sean Wayne
8 years ago
A bunch of flunkies working here who shouldn't be allowed to touch your vehicle. Rude employees including the manager. I will be contacting the corporate office to let them know of my experience there. Avoid this place at all costs.

  wickedwitch davis
8 years ago
Walmart is the new NASCAR12 minutes to rotate and balance my tiresDon't trust this storeGuess it's a good thing I have free tire rotation and balanceFree or not should have taken longer than 12 minutes to do this jobBut suggested service needed was my headlights restoration and scratches on my rims needed restoration been like it since I bought the carStick to the job at hand but y'all can't even get that right

  Victoria Rae
5 years ago
The worst customer service I have ever experienced. Waited for about 20 minutes for the manager to walk by and say nothing to the line of customers waiting at the counter. Eventually a lady came back and was just down right nasty to all of the customers in line. Will never go here for help again.

  Larry Miles
2 years ago
Went there to buy tires for my car Jose was awesome He's the manager very very professional good customer service Good place to buy tires

  Caymen Buchanan
5 years ago
Customer service was appalling. The lady at the front desk had the worst attitude towards us. Will be calling corporate to inform them on this disgusting behavior.

  Bill in VA
2 years ago
Stopped in to pick up oil change supplies. Way better prices than the auto supply store down the road.