Taylor Automotive Service
4.9 (144)
801 Fentress Airfield Rd, Chesapeake, VA 23322
(757) 482-3334
taylorautomotiveservice.net
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Eric Maxwell
3 weeks ago
We recently had a brand new engine installed in our 2018 Ford Mustang and the installation happened much quicker than expected. The Mustang runs brand new again. Their customer service is 5 star. We mostly spoke with Chuck but every one else's customer service was 5 star as well. The price for the engine was great and we'll absolutely recommend Taylor's Automotive to anyone. We are beyond satisfied .
Yvonne Greenside
2 months ago
My mothers truck needed some attention, she was recommended to this shop by a neighbor. She was given an honest assessment and a fair price. Very pleased by their honesty and transparency in doing business. Its a bit out of the way for us but worth the drive.
Aric Naas
a week ago
Great service for Taylor s automotive. Always friendly and they repair items quickly. Price is always reasonable. Great shop and people!
Ron Williams
a week ago
Took my camper in for state inspection. No waiting. Completed task standing in the rain. Great service by a bunch of locals enjoying their job. I'll be back.
Brian S Bicep
2 months ago
This family owned service shop is top-notch! These guys are fair and honest and guarantee their work! When I need work done on my vehicles, I only come here to Taylor's
Joshua Withrow
3 months ago
By far the worst mechanic shop ive ever had to deal with. They had my work van for almost 3 months for a broken bolt and havent even gotten to it. I call and itll be Monday, Monday i call its Friday, Friday i call, its Monday! I wouldnt pay them to fix my hot wheels. When i asked why its been over 2 months the response was "you can come get it for all i care". Horrible people and business practices
Brittany Chandler
a month ago
This place is the real deal. Had me up and running in a few short days. Didn t suggest any extra or unnecessary repairs, and a reasonable price. Couldn t ask for anything better.
Bob Colley
7 months ago
When driving a narrow back road I was unfamiliar with, I went off the edge of the road. Instead of a shoulder, there was a 4 foot drop into a ditch, so my truck was hung up at 45 degree angle. A wrecker got me back on the road, but I was worried about any undercarriage damage. We were camping and scheduled to leave in a day, towing a camper behind us. I called Taylor's and they said they would work me in and in less then an hour they had my truck on the rack, and even test drove it. They gave it a good bill of health, which will make the trip home less stressful. Great folks that care about not only their customers, but judging by the awards and plaques of recognition from various groups, the whole community. I highly recommend them.
Jason Thurston
4 months ago
It's not often you find friendly, honest and competent folks to work on your vehicle. I'm happy to say that this is one of those shops. Their prices are reasonable and they do good work. They were highly recommended by my friends, and now I know why.UPDATE: It has been 7 years since my initial review so I figured it was time to update it. Taylor's is still the best shop I have found in the area. They'll let you know what needs to be "fixed now" versus what can wait. I drive about half an hour to get to them...it is worth the drive. I've never had a question about their competence or integrity. A great place for repairs, both big and small.
Jessica Norton
a year ago
Got tired of waiting 3 hours at my dealer for a state inspection so I started going here. Well worth it! They are fast and and always friendly. I recently needed a part installed and it was done quickly and efficiently. Would definitely recommend!Services: Auto body & trim repair, Vehicle InspectionServices: Auto body & trim repair, Vehicle Inspection
Paula Faivre
a year ago
Super happy with the services I've received here. Started with a few state inspections. Then my Jeep kept saying it needed a new catalytic converter but Taylor's advised the converter was fine & replaced the 02 sensors which saved me a lot of money & was the true problem. The local dealer was not as thorough as Taylor's & let's be honest, these guys are just nice people. I felt like a customer & was treated well. I will definitely use them again.
Rebekah M
6 months ago
We've been coming here for a couple years now and I absolutely love the team here. They're professional, friendly, helpful, trustworthy, and they do excellent work that they stand behind.
jessica L
2 months ago
Very honest people and reasonable costs. The guys are always very personable as well.
Tara Cross
a year ago
Awesome team of mechanics! Took my car to get inspected this morning and completed within 45 minutes! They do not look for something wrong like most other places to make money! Very honest and friendly! Will definitely recommend and be back for all vehicle issues!Service: Vehicle InspectionService: Vehicle Inspection
C Clark
a year ago
Awesome people! They fixed my transmission (Nissan Pathfinder) and saved me from the dealer and their price gouging. I have been rolling ever since. Fair pricing and very honest on costs and time frame of work to be done. I highly recommend. Thank you Mr. Taylor and son!!!!
Dolores Downing
9 months ago
Very professional. I trust these mechanics to keep my vehicle running at a very reasonable price. We have been able to drop off our vehicles and pick up same day.
Jared Wines
a year ago
I spent a few thousand having some coil packs, spark plugs, and brakes fixed. I explained the issue with the brakes thoroughly. While the other aspects of the fixes went great, the brakes ended up entirely replaced with not only the one issue of bled brakes not fixed, but with lights on my dash to boot that weren t there prior. They were extremely courteous, but just ran me around in circles about a fundamental issue they didn t understand. Highly disappointed. Would not advise wasting lots of money here to have more problems after the fact. (Was told all the mechanics test drove it and no issues at all, yet had the first mechanic outside this establishment immediately notice my issue). I know there s great auto shops, just feel misled on this place. Go somewhere else.Service: General repairs & maintenance
Ronald Gross
a year ago
Wow,what a team. trustworthy. They do it all. I got a new motor,dropped it off Friday morning. Ready Saturday afternoon. Teamwork. I would definitely recommend Taylor automotive. 100%
Patrick
2 years ago
The owner (I think he is anyways - and if he s not, he should be gone) is very rude and unprofessional. Did not honor the 10% coupon found on the website. Claims the website doesn t exist and rudely told me call the website and get your discount and next time tell me you want the discount over the phone before you come here to pay . Which one is the problem? Anyways. Picked up the car after starter was repaired. Had a check engine light on at pick up. Asked about it and the response was I replaced the starter, not my problem I nicely said that the light wasn t on when I brought the car and the response was tow truck brought the car . Thank God for the technician who jumped in and decided to help. Turns out the reason for the light was a plug that they disconnected during the repairs and then reconnected but not good enough. Fixed it. So thanks for the technician who decided to do the right thing and help. The work done was good but pricy; also 4% fee for using a card (which I didn t know until I was paying - next time would have been nice to tell me over the phone before I got there to pay ). I would be ok with it if I didn t have such a rude and unprofessional guy at the front desk. I won t go back there.
Martha Webb
4 years ago
Very impressed with the quality of work - one being the muffler. When my brother drove my car home - my dogs didn't even move whereas in the past they heard it coming from over three blocks away. Even with an additional task I called in later, I received my vehicle back in ONE DAY! Exceptional customer service, friendly, and honest pricing.
Josh Larkin
6 years ago
This is a great little shop for getting work done on your car, however the only reason that I am giving it a two star review is that they didn t re-connect my E-brake after replacing my rear breaks and drums. They are super nice and very professional though. I am sure that my E-break incident does not happen very often.
Jo Ann Dough
a year ago
I went in this morning for a inspection and was in and out in less than a hour.Really friendly and polite young men I will definitely be going back and I will be recommending them to my family and friends.Thank you guys for making my day.
Kevin R
9 years ago
I have been taking my vehicles to Taylor Automotive for over 2 years. They have always given me honest and complete understanding of what needs to be done and why. Their charges are very reasonable and they are always friendly. It is as close to going to my very talented mechanic friend in a small town as I can get.
Mary Mann
7 years ago
I've taken my car here on multiple occasions and found Taylor's to be honest and fairly priced. I've always had a quick turn around time and the work has been done correctly without the shady up-selling/unnecessary fixes so many other dealerships try to pull.I have, and will continue to, recommend Taylor's to my friends.
Marina Fowler
5 months ago
Amazing service. Fast and great staff
Cody Nutter
4 years ago
I have been using these guys for work on my cars for a few years now and they always come through and go above and beyond. It s sad but it s hard to find honest mechanics it seems. These guys are very professional and honest. They will tell you what s going on and fix it without overcharging or upselling useless service. I usually work with Robert and Rob who are both very professional, honest and personable.
Catherine S
a year ago
We trust this shop with our vehicles and appreciate their honesty and fair pricing. Mr Taylor and his team are also kind and thorough.Service: General repairs & maintenanceService: General repairs & maintenance
Lisa Hoag
4 years ago
I highly recommend Taylor Automotive! They are straightforward when it comes to what you need to have done now and what can wait. They don't try to upsell you on things you don't need which is nice. They are very affordable, friendly and the service is quick and done right the first time!
Amy Pease
8 months ago
These guys are awesome. Super fast, super nice, honest and fair pricing.
Sarah Beth
4 years ago
Family friend of ours owns this business. Other friends have also suggested this business. Professional, timely, honest and reliable. Highly recommend when looking for honest mechanics with quality work. Thanks Robert (and your staff) for having such a great place to bring my vehicles to.