Southern Buick GMC Greenbrier

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jo-Ann Vass
a month ago
I came in to what I thought was a scheduled appointment. But when I arrived I was told I did not have an appointment. I explain to the young lady I was there because something was hanging from the front of my truck underneath it. I could not remember the name they called it when I took it end at first. The young lady scheduled me in anyway. So I waited about 45 - 50 minutes to be told there was nothing wrong with my truck. I proceeded to go where the young lady was and asked her how would they know anything if no one ever came to ask me where was thins thing hanging from. It just did not make sense. So they kept my truck from 45- 50 minutes to say nothing was wrong when I was told when I brought it in that it was the absorber hanging to low. The lady said schedule me right away. So this young lady who fitted me in when I went back because again she said I had no appointment. I asked her to come look at my truck to show her what I was talking about. She said she did not know what it was but she knew they did not do that work there. So she sent me around the corner to collisions where a mechanic was ask to take a look at my truck to see what was hanging. That's when he said it was the absorber and that my whole front grill would have to come off. I am just feeling like why wouldn't Southern Kia have the truck inspected be fore selling me a truck with the absorber hanging low. I did not have an accident and do not feel like this is satisfactory. Furthermore I have not heard from anyone since I went there on 2/28/24. First because I was sent to the Collison place with no order or paperwork. I'm sure they feel like they are doing their job and their own job to have to call them to send over the paperwork. I just do not understand none of this. Should I be going through this after buying a new 2023 Kia Sorento to be taken apart and get unsatisfactory service for something that never should have been in the first place. Think about this this is so not any kind of way to treat anybody when it comes to buying a vehicle with no inspections. Why did no one know that this truck had a low hanging absorber. Would you buy a truck knowing this to have your whole grill taken off? I need this taken care of in the manner that it should be. Very unsatisfied and disappointed. This needs to be taken care of immediately!!! Ok so I talked to the managers there and was scheduled another appointment to go back and have everything taken care of. There were still some frustration as to how the communication was not relayed to the administrative persons who check you in because I was to get a loaner without charges which I did but the staff were going to try and charge me if I did not let them know the loaner was a loaner until my truck was ready, not suppose to be the charged.This was a factory default, but I will say my truck was taken care of and I am satisfied and hope that everyone just communicate better with each other and the customer. Communication is key, you cannot satisfy a customer without proper communication. I will add two more stars because they made it right. And I am now a satisfied customer.Thank you for making it right!

  john horsting
4 days ago
I have concerns and am dissatisfied after some months. Lack of availability of service appointments, car coming back from service dirty, warranty work not being completed, General lack of customer service. That being said, service work seems to be more than competent, and staff is generally lacking in warmth but are not harsh. Product lineup is excellent, with well thought out designs and execution. There are certainly examples where translation from the Korean doesn't quite cut it, but overall I am highly satisfied with product quality, capabilities, and comfort.

  Aloysius
a week ago
They say they are committed to delivering a customer experience second to none... I say Miss Becky Meile and her huckleberry Christiana went above and beyond for me and my truck! My first impression with the company was pretty sour over a 48 hr period when dealing with the service center rep (whose name I'll leave out). She was quite literally no where to be found when I called numerous times in the afternoon to get an update for an 8am scheduled appointment! She never returned my calls and when I finally got her on the phone she began to gaslight me and became snarky with every excuse known, as to why my vehicle hadn't been even looked at yet. I kept cool and professional and was lucky enough to have the two wonderful people mentioned above take action to get me what was needed. They did a wonderful job of customer service and every promise they made came true! They even gave me a ride home one day and filled my gas tank free of charge after all of the ruckus I dealt with initially. Thanks!!! I'll be a return customer for sure.

  chris brucato
2 weeks ago
Katie Stafford was very helpful on finding a truck we weren t initially looking at in the first place. I had my heart set on a Tundra, test drove a Ram but she introduce us to a Sierra and couldn t be happily with the purchase. Thank you Katie. Rashan the finance manager was helpful in explaining the warranty plans to protect this new beauty of a truck!

  CLARENCE
a week ago
Once again Becky Miele was there again to save the day. She assisted by providing outstanding service. She definitely put my mind at ease with her confidence and willingness to see a satisfied customer. I recommend and hope that everyone receives or gets the opportunity to experience that kind of service. You could tell she was genuinely trying to help and that alone eased my frustration with the entire process. I have absolutely no complaints and thank Southern Buick GMC Greenbrier for the service!

  Ronald Riffle
4 weeks ago
Kash Rafiq approached us when we pulled up, initially wanting to look at a used car. I was definitely NOT expecting to leave with a 2024 Buick Encore GX.The process to buy was very lengthy. Between two days (Saturday and Sunday) it was a total of 7 hours in going through the process of coming in, getting an estimate (about 1 1/2 hours), checking out only ONE car (2 hours), then negotiating financing (one hour), then returning Sunday to do paperwork (2 hours due to waiting) and then another 2 hours waiting for the car to be detailed for us to take it home.Mike is the sales manager and he did a great job comping us for the time there. Personally, I have bought from Southern 3 times now, and that was the worst time due to timeliness. I don t blame my man Kash at all, he did everything in his power to make us comfortable.

  Jennifer Erin Shelton
2 months ago
I had a wonderful car buying experience with the guys at Southern GMC! Specifically, Reggie Myers, Chris Thompson, and Jay Cunningham. These guys took care of me during what is typically a very stressful event for me. I ll forever be a GMC customer!

  Trina Townsend
a month ago
If I could rate a zero star I would. My brand new 2023 GMC Terrain was towed to Southern Buick GMC of Greenbrier on March 2, 2024 after the transmission failed on a major interstate in Chesapeake VA, 3 hours away from my home. This was the 4th time this issue occurred and my safety and well being was compromised. I was almost hit twice by a tractor trailer on the highway while trying to reach a safe location to park. I became anxious after this tragic experience as my truck was disabled, horns were beeping at me, and there was nothing I could do about it. I was told I had to pick up my vehicle two weeks prior on February 16, 2024 from GMC Buick of Salisbury when the ECM (Engine Control Monitor) was repaired and the General Manager and other staff drove my vehicle to ensure proper functionality and it was safe to drive.On March 7th, I received a phone call from the General Motors re-unite stating they received a request at 10am from the dealership to have my vehicle transported to my home in Salisbury, MD as the repairs were done. I asked what the repairs were and the representative stated she was unable to give me any information. I advised that I was not aware of any repairs completed, any diagnostic updates or if my vehicle was safely driven over a period of time as again this was the 4th time the truck had a faulty transmission or engine alert and was disabled and unoperational. I advised that I was not comfortable with the truck being transported to my home address as I was not informed of the operating condition and asked if the truck could be transported to Hertrich Buick GMC of Salisbury which is where the vehicle was purchased from. My truck was transported on March 12, 2024 without my knowledge or communication from Southern Buick GMC of Greenbrier to me or GMC Buick GMC of Salisbury.As of today, March 19, 2024 I still have not received a call from anyone at Southern Buick GMC of Greenbrier to explain what repairs were completed and what the diagnostic testing results were. Also, if anyone test drove the vehicle over an extended period of time to ensure proper functionality and operational safety.No one advised me that the vehicle was being transported to my local dealership on March 12th and no repair order was received until a week later after several emails to the executive office of GMC and personal emails sent to the a General Manager, Brett Lloyd. The lack of communication from this dealership and GMC in general is unacceptable, unprofessional and distasteful. General Motors did not and has not ensured safety is the #1 priority for my family. The executive team continues to state that if there is not a fatality or catastrophic injury, repairs have to be done under my warranty. Why wait until someone DIES to help someone LIVE.#GMCDOBETTER #MyLifeMatters #MyChildrensLifeMatter #ISurvived4vehiclebreakdowns#GMCisNotReliable

  Molly Loch
3 months ago
*1 Month Update since buying my new car*- It's been a month since buying my new car. While the buying experience was great, dealing with the dealership after the deal was done has not been great. Woke up one morning and the new car with 500 miles on it would not start, also would not unlock or anything else. Dead battery with less than 500 miles on a new hybrid. I tried calling the dealership for three hours after they opened but it is impossible to reach a human being, the call system just sends you in circles and asks you to leave a message in a generic mailbox. I did finally hear back from someone and had the new vehicle towed to the service dept. Meanwhile I spent a whole day trying to deal with it instead of being able to work at my job. Nothing was found to be wrong so I Ubered out to the dealership the next day, taking more time off work, to pick it up. Didn't leave a great impression, but I dealt with it and didn't change my review. Then yesterday I get a call (a month after buying the car) that I need to pick up new license plates from the dealership. Why? I specifically asked to keep my plates, they said no problem. This hasnt been a problem before, I've transferred those plates between 4 cars now, it has never been an issue. So someone did not look close enough at my paperwork and put in for a new registration and plates. They told me I could deal with it at the DMV. I took off work again to pick up the plates at the dealership. No one was working at the front desk so i waited, and waited till someone finally took the inituiative to find the front desk key and get the new plates I did not want or need in the first place. So everything after the actual buying experience has been ridiculous and wasted a lot of my time. I trade my cars about every 2-3 years. Unless something about their customer service and follow service changes dramatically, this will probably be the last car I buy from this dealership. I am very disappointed in this experience now. Trust broken.* original post* This was the best buying experience. Kris was the best, gave me a very fair trade in without low-balling me an offer. That builds trust. I am so happy with the Kia I bought. Kris was the most helpful and able to explain exactly how the hybrid engine charges itself. Great buying experience.

  Courtney C
5 days ago
Naz and Rashan have made my car buying experience so smooth and enjoyable . They didn t hesitate to answer any questions I had, no matter how outrageous they may have been. They took care of all my needs and made sure I was satisfied with everything, from understanding all the car s features to making sure I was locked in with the payment I wanted to be at. Thank you so much for your knowledge and excellent customer service!

  Imani Narae
2 weeks ago
I had an awesome experience with Steven Earning from the service department! I brought my vehicle in for a recall service and it was quick! I had my car back within a day and they even handeled my state inspection, and oil change when I forgot to ask for it! Thanks Southern Buick GMC!

  Amy Pond
6 days ago
Start to finish our experience purchasing two Kia Souls at Southern Greenbriar was straight forward and pleasant. Salesman Christian Garry was knowledgeable and listened to what we were looking for our college age daughters. He answered all our questions and there was zero pressure at any point. Finalizing the purchase with Essence Williams in the finance department was a painless process with a delightful person. Highly recommend.

  Alexander Radec
a month ago
went to go as a walk in for an oil change and wheel alignment on my AT4. i walked up saw the sign on the front door no walks in due to staff shortage i was pretty bummed so i went in to secure an appt for next availability , the manager or assistant manager confirmed there was a small chance to be seen as a walk in she was nice to ask her colleagues if any of them could fit me in, one service adviser agreed to take my vehicle and was very generous accepting what i needed done, and i was fine waiting since this shop is a bit of a drive for me. just a big thank you and shout out to service Advisor Mr. L. Delves for his excellent customer service and taking care of my vehicle when he could have told me no and take an appointment

  Jessica C
4 months ago
Mariah was the bomb saleswoman! She approached me and listened and had great comparison ideas. Once I picked a vehicle, Rashan was awesome at explaining all the added protection and money items. I feltcomfortable and well taken care of! Even had a moment with Jay, the GSM, who was polite and welcoming as well. I would suggest anyone looking for honest, upfront service from someone who will find what you want, go see Mariah & Rashan.

  Nikita Rayner
a month ago
It took three attempts to get the part place on my car, none of which was under their control to stop this from happening. First time, the machine needed to place part on my car was down, second time they had a power outage, third time was a charm and it went very smoothly.I like to say that the lady and gentleman at the service desk for check in were very polite and courteous they both had a smile as if they loved their job and really wanted to help you.

  Matt Brown
a week ago
Dropped off my car on a Sunday with a scheduled appointment the following day. Appointment was for several maintenance actions and a repair request to investigate noise in the back of the car. This appointment was set up weeks in advance to minimize the amount of time I would need to rent a car. I described the problem on the envelop that contained my keys. I was clear about when the noise happened and where it was coming from. Called to check on the car and it had not been in the shop at all. I asked why considering I had an appointment. I was told they were short staffed and that it would be in the following morning. At the end of the second day, they STILL had not taken it in for even the routine maintenance. At this point, I had spent a couple hundred dollars for NOTHING. When we asked for the car back, they offered us a loaner, saying our car would be done soon. They said they were backed up and that some customers had their car there for a week. At no point was it communicated to me that they were that far behind. I would not have dropped my car off if I knew that. At this point, we are on the third day and I will admit that they did not charge for the loaner at all which was nice and all, but the whole thing could have been avoided. Fast forward a couple days and they call to tell me about recommended maintenance and that the noise I complained about was sunglasses in the small compartment above the driver. I told them I was very specific about the location of the noise and it wasn't where they claimed it was. They said they would test drive it again the next morning and get back to me. At this point, whenever I called, I either get voicemail or get told I will be called back... rarely did I get a call back that day. At some point during this fiasco, I get told that the service manager handling my car had gone on vacation and that there was only 1 manager left to deal with all the vehicles and backlogs. Now... fast forward an ADDITIONAL two weeks and they call back and say they fixed the noise problem and had some recommended maintenance actions. When I asked for prices, they were quick to call back about the price for each item and I authorized that work. THREE MORE DAYS go by and they call saying the car is now complete. Some family issues had come to pass at this point and with that, combined with their lack of motivation to get our car to us, we were not motivated to come pick up immediately. The very next day, they call my wife's work number to say the car is ready. Two days in a row and two phone calls... The third day, they call and threaten to charge us for the loaner if we do not come get it that day.They were careless and carefree about our time and money right up to the point where it came time for them to collect their money. At that point, they became aggressive about their phone frequency and demands. They had my car for almost a MONTH without routine updates or calling us back when we called them.My history with this dealership spans almost 20 years of buying/leasing no less than 7 cars from them. That ends today. My cars will never drive on that lot again for so much as a free oil change. I live more than 45 minutes away from this dealership and used to be just fine making the trip for service but not anymore. Simple communication and honesty was all I expected but what I got was silence, delays, avoidance, aggressive behavior and impatience.

  Sonia Ferrer
a week ago
Just like many things in life the time my car was due to be looked at for my check engine light was pushed back because of unforseen things happening in the office. It gave me a look at the people in the office and realized you have a couple of really strong women holding the fort down and running around trying to help everyone. One was Becky who scheduled my appointment and kept me calm because my engine light was on and off. She gave me advice on what not to do. The other was Lauren Szczepanski who gave me the good news on what I needed repaired, cost and other work needed in the future. I appreciate seeing these woman handling such a stressful job and I hope you understand what you have. The other thing I noticed is the men talked about how they were helping them also as they were short staff. I worked for the government for 33 years and know when the group is great.

  Kyle G
5 days ago
Service department is generally speaking terrible. Left VM no response called again finally got a real person said the service adviser would call be before he want home... didn't happen before he went home or the next day... assuming he isn't sleeping in the shop some where. Technician was supposed to diagnose intermittent horn invoice stated "could barely duplicate the concern".... so you could duplicate it? If you cycled the ignition the horn stops working.... not to hard to duplicate if you made any effort...but seems legit.... But proceeded to say there was nothing they could do until the issue became more prominent per gm guidelines. Well since that is an absolute garbage response for a new vehicle with 400 miles I called GM to ask what there "guidelines" were under the bumper to bumper warranty.... they said it is bumper to bumper on a new car why wouldn't we fix it? Anyways ranting... dont go here..... you probably deserve better.

  Autumn Spencer
a month ago
The service advisor was the best I've ever had the pleasure of working with, as he was friendly, concise, and communicated week. The service was also quicker than I've ever experienced at Southern. I think this dealership's service department has improved tenfold, over the past 10 years experience I have with it.

  Sasha W
5 months ago
Stuart, Meryll and Treyvon were wonderful! My son had a smooth 1st car buying experience and it was all thanks to them!

  JeremyHD101
a week ago
Pro: All of your staff did a great job working with me to get the vehicle I wanted. I will return for a future purchase.Con: My only downsize is the dealership feels more like a newly opened mom and pop used car lot, (building had doors that didn't shut, peeling paint, stains ect.) especially for selling what is supposed to be the higher end vehicles (GMC/Buick/Kia) for more than 25 years at this location.

  Alexus Coupe
5 months ago
I had the pleasure of working with Kris Pollock of Southern Kia Greenbrier. Kris was very knowledgeable regarding the massive inventory that Southern Kia Greenbrier had to offer. At times I can be somewhat indecisive, (lol) Kris was very patient and kind and with his help I was able to purchase the SUV of my dreams with all the horns and whistles included at an affordable price! Kris Pollock and the entire Southern Kia Greenbrier Team are AWESOME and I love them all! Thank you again for a great car buying experience!

  Sonji
a week ago
I was in and out in 1 hour. It was professional and very courteous feedback from my advisor Bri. She handled everything and gave me insight on what to do to keep my Kia going strong. Your oil and check up is still free for the life of your car. I am very satisfied and happy with Southern Kia Chesapeake!

  Michael Campion
2 weeks ago
Your service team is top notch and professional they took the time to answer all my questions and made sure I was fully satisfied before I left with my vehicle, which by way runs like new !

  Asalene Williams
3 months ago
Mikul and Summer made our entire experience absolutely amazing. My husband and myself came in to purchase a vehicle, which was an unexpected expense. We had an amount we were determined to stay around and they were both easy to talk to, understanding, and did not apply pressure on us. They were extremely easy to work with and did everything they could to accommodate us. We are pleased with our purchase and our overall experience. They have customers for life.

  Dan Thompson
2 weeks ago
I came in on a Thursday, Missing a piece of trim around our left back window! Parts did not have it, so It was ordered, and I was told it d be at the dealership early the next week. That s been over 2 weeks ago, and I ve heard NOTHING! Come get it put on, or it s been delayed! Glad you asked here!Everyone was nice when I was there

  Selera Alexander
3 months ago
Staff was very courteous and helpful about my concerns. Team was as expedient as they could be with the allotted time; moved quickly for each step of the process as information was gathered. (I appreciated that very much!) Thank you for this smooth process. Great job!

  Sabrina Brucato
2 weeks ago
Great experience with sales (Katie Rose) and finance (Rashad Taliaferro), as well as Jay Cunningham (GSM) upfront, transparent, helpful. No pushy sales tactics, no wasted time everyone was efficient and cognizant of our time. Katie took us on multiple test drives at multiple lots to ensure we were happy. Dealership itself is dated, but had a large selection and the sales team utilized their sister dealerships to find what we were looking for.

  Pete Rash
4 months ago
Kris pollock was a pleasure working with. He made everything fast and efficient. He was very knowledgeable of the cars and went over and above to help me.

  mai san
3 weeks ago
Follow up from previous review. I appreciate the Chrysler service department of Southern Group. I didn't have to spend any money on repairs that cost a lot of money. They also gave me a rental. Thanks. However, still got issues. AC still doesn't work and the button that operate the back window doesn't work properly. Also, I have called Travon Thomas in the finance department numerous times in regards to the issues with my vehicle. He takes forever to return calls or he just doesn't answer. I have called and called. I have left voicemails, I have left text. Nothing. I want the money I spent on a rental that I paid when the vehicle I just purchased was being serviced. I I want some of the service warranties eliminated. We spoke about a week ago. Call me