Priority Toyota Chesapeake Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Madison
4 weeks ago
Excellent service and professionalism from Danielle Bernard. She kept me informed every step of the way explaining details to ensure I knew what was happening. She went above and beyond to coordinate with my insurance company. Any time my truck is serviced I want Danielle as my service manager. THANKS! WELL DONE

  Deirdre Dreeson
a month ago
We cannot say enough about Danielle at Priority Toyota. She is so knowledgeable and cares about her customers. She kept us up to date on the status of our car. Best customer service we have ever had!!

  Morgan Fowler
2 weeks ago
My husband and I have been getting our vehicles serviced with Priority Toyota for 10 years. We had the best experience in 10 years with Danielle. She went above and beyond to make sure our experience was great. If your reading this make sure you contact Danielle for your service needs. Thank you Danielle!

  mass Redd
10 months ago
Got my 60k maintenance done which also included transfer cases and differentials and brakes flushes and fuel system and several other things Ive needed to do. On top of that, I had a spray coat protection done and my truck looks like a brand new truck with a shiny new red paint job. The folks here are top notch and get the job done right. I m always pleased. On top of that, Mr Morales checked in with me throughout the day to keep me informed and I really appreciate his professionalism and responsiveness during the process.Service: General repairs & maintenance

  Paul Stoddard
2 months ago
Kenyan Mullen, was our service provider. He made our appointment on short notice. He provided me a video of items that needed to be looked at. He provided us with an estimate and car was delivered earlier then he said it would be ready. I would highly recommend him to other customers. Paul & Michele

  Bigg Luvs Breakdown
a month ago
Today i had an appointment for a state vechicle inspection and to check a sensor for a light. I had an appointment at 730, it is now 3pm and no word about anything. Im immensely disappointed with the service here, seems like they are nice when ur buying the vechicle but the rest of the company doesnt care. No updates, no communication of any kind, not one person has listened to.me. im really jist ready to.get watever i can for the vechicle and going to another dealership. Very very discouraged!

  Charlene Budd
5 months ago
The service is great and they resolve any issues. There's a long wait period most of the time. But just like any other places you go you always have to dig in your wallet because they want to serve the best quality care for your vehicle. Same as going to the grocery store and leave with things that wasn't on your list. I'm satisfied it happens all the time.

  Richard Moss
5 months ago
Just want to give a shout out to service advisor Kenyan. He had a packed house and promised me a vehicle re-inspection in 15 minutes. Kenyan delivered. I had somewhere important to be and made it on time. Promise made, promise kept. Thank You!!Service: General repairs & maintenanceService: General repairs & maintenance

  Mathew Smith
3 months ago
Communication is the worst I've experieced with having my vehicles repaired. After going through my frist repair costing $2,600, I was happy with how fast it was completed, but upon leaving the service department, my dash board lit up like a christmas tree so I brought it back with a slew of new issues, less than 24 hours later. After being told the repairs would be done the following day with acceptance by 3pm, I accepted the repair list at 0930 and assumed the process was in the works. At 1630 I received the same text for service requested, so I called to speak with someone and make sure they received my acceptance at 0930. I was told that if I accepted the earlier request, to ignore the rest and the repair would be completed by the following day. The following day was a Saturday and I received no information so I decided to call several times throughout the day to ensure my repairs were being completed. It took a total of 8-9 phone calls before I got someone in the service department and I was told my vehicle would be ready by Monday, extending total time of repair by 2 more days. Not to mention the person who answered the phone didn't even ask for my name or vehicle, which I assumed they got from my voicemail, giving me the feeling they were screening my calls. I then received a text on Monday asking about the repair list, meaning they had not even started on the repairs and it would likely be another couple of days. If getting nothing done is a 5 day process, I don't see the point in paying them for repairs. No thank you. In my opinion, it wasn't my service deparments fault nearly so much as a breakdown in communication between everyone. Maybe you will have a better experience than me, but this has completely made me not want to use this service department ever again. A month later and still no contract. Even after leaving 2 voice-mails with the service "manager".

  K Jones
4 months ago
We take our vehicle back here every time we need service. They service is good and we have an excellent service advisor, Kanyon. All our automobiles for over 25 years have been purchased at Priority. I would recommend Priority to everyone.

  Peter Sahhar
3 years ago
What an amazing experience we had here!Tim Eure listened to everything we said and jumped right on it! He found my wife the perfect vehicle for her ( And myself ) The rest of the team there was also great and made us feel at home! My next vehicle purchase will definitely be there.

  Unique Runderson-Mitchell
7 months ago
Kenyan is the guy i go to for my car needs but everyone is so helpful. My son took his first steps there while we waited and everyone cheered. My daughter tested out all the cars inside and no one gave me any uncomfortable feelings. Their amenities are beyond great. Its a all in one shop.

  Scott Knowles
7 months ago
So I arrived at priority Toyota with a small thing for my 2021 supra. We quickly figured out that it would take a day or so in order to get the situation resolved. Kenyan M and Chris M (the tech) got me all situated the very next day without any delays. First class service all the way! I will definitely be heading back there.Service: Auto maintenanceService: Auto maintenance

  Deborah Isabella
2 months ago
Great service, I really appreciate my service manager Joe Solan he is wonderful. Monday is free breakfast (up to $8) for seniors. The lounge is very comfortable. Free internet.

  Carlos polanco
3 weeks ago
See Danielle ONLY every concern taken care of with my extended warranty company. The best experience yet,.

  scott cottrell
5 months ago
As always, Kenyan was fantastic- professional, knowledgeable, and personable- gets the job done! Great representative of your business he deserves a raise!!!!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Natoya Kelly
10 months ago
Both my mother and I have been using Priority Toyota for atleast 15 years now. The service has always been excellent! The staff is great with communication and they get the job done quick. This last service I was assisted by Bonnie who was friendly and kind. (Even after I butchered her name) She made my check out process smooth. Thank you all for always being available and so helpful!Service: Oil change

  Richard Rosenblum
8 months ago
Have bought many cars from this dealership but wanted to give a 10 star review to Dan yohn and Ron in service. On time. Finished early. Called immediately wen done and had car ready wen I got there. Personal and professional. Best I have had anywhere. Thank you.Services: General repairs & maintenance, Wheel alignment, Oil changeServices: General repairs & maintenance, Wheel alignment, Oil change

  Jason Dunaway
3 months ago
Dropped off my car and waited over 2 hours for an oil change to be told they skipped over my vehicle. The worse service team in the 757.

  Robin Vineyard
10 months ago
I ran into an issue on the peninsula concerning my ability to use the Priority For Life services for my vehicle. After several frustrating conversations I finally called Priority Toyota Chesapeake and spoke to Kara who was very helpful.Kara was able to be my spokesperson and provided not only information but solutions to the issue. Eventually with Kara's assistance, I was able to schedule my service here.Yes, it was a bit of a ride but I am glad I did it. The service was efficient and courteous and Kara was there to welcome me.I will definitely make that drive to this location from now on for my Priority services.Services: Vehicle Inspection, Oil change

  Marshall Branch
9 months ago
Had my Camry in for a factory recall with a scheduled appointment. My car was admitted on time and Bonnie made sure I got it back quickly to meet all our youth sports carpool needs. Thank you Bonnie for the quick turn!

  Golden Brownies
10 months ago
My name is shareena, and I came in for service for a state inspection last Friday. It s first come first serve which is not a big issue for me because I m an early bird, but Joe Sloan was great and kept me updated about my vehicle throughout the day. My car was done in under 3 hours. He s great!Service: Vehicle InspectionService: Vehicle Inspection

  Larry
9 months ago
My family and I have been taking our cars (9 cars and trucks) to Priority Toyota Chesapeake for servicing and inspections for roughly 10 yrs., primarily to Kenyan Mullen and his Gold team. Kenyan and the dealership have always been very accommodating in scheduling maintenance to include loaner cars if necessary. Kenyan has been terrific in accurate and reasonable estimates as well as the prioritizing of maintenance. His team has always been thorough and reliable in their work, which is why we have continued to go to Kenyan and his Gold team over the years for all our vehicle servicing needs.Services: Auto body & trim repair, Air & cabin filter replacement, Tires, Auto battery replacement, Auto side window replacement, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Auto tire replacement, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Oil change

  Vanesa Miley
10 months ago
I cannot say enough praise about Kenyan Mullen, my service advisor at Priority Toyota, Greenbrier, Chesapeake, VA. Keynon is kind, very knowledged and truly personalizes every experience I have had since having him as my advisor for the last 5+ years. He recalls what I drive when he sees me and if I have any questions he takes the time to explain so I do understand. I have an extremely busy work and home life schedule and he helps me get in when I need to, even if it's last minute. Thanks for always being great Kenyan, I truly appreciate you!Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine tuning, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Auto tire replacement, Vehicle safety inspection, Auto maintenance, Oil change

  Amber Rodriguez
a month ago
Extremely slow. Wouldn't recommend this dealership to my worst enemy. 0/10 recommend.

  Eric Ayala
10 months ago
As per usual Kenyan Mullen was on the ball with his communications and recommendations. Turned around my walk-in for oil change and 2 new tires in 24 hrs. I am especially grateful because i needed my car to take my daughter to her Volleyball games Friday night. Thank Kenyan and the team of service providers at Priority Toyota.

  andy d
11 months ago
Michelle Bozeman was amazing to work with. I ve actually never said that about anyone at a car dealership as I hate dealerships but she made the whole experience great. She even got us in last minute knowing our schedule conflicts. Above and beyond.Service: TransmissionService: Transmission

  Ken Bowers
10 months ago
I can t say enough great things about Kenyan, he helped me when another advisor told me they couldn t help me. Priority Toyota needs more people like Kenyan, he puts the customer first! If you need service ask for Kenyan! Be prepared- he is always busy and for good reason!

  Charles C. curry
10 months ago
Very professional, and organized establishment. The service advisor Joseph Wachner was cordial, professional, informative, and friendly. Good service experiences are probably a major reason for return visits more than vehicles. Vehicles can always be purchased at various dealerships, but not all will give the customer a good service experience.I got my vehicle inspected andI bought 4 very good tires. By the way I paid for 3 and the 4th was 1 dollar. My tires were over 7 years old and I had planned to buy some in the near future; therefore when I was offered Michelin tires buy 3 get one for 1 dollar, I considered that a good deal even if I could have bought the same tires somewhere else at a lower price. I still probably paid less due to the 1 dollar 4th tire promotion. Also now I won't have to go another day to get tires.The only thing I didn't like was the 8 dollar charge for using a credit card.Charles Curry

  Kevin Kennedy
10 months ago
Had engine light and fault codes cleared as well as a post-purchase inspection completed. Great service rep (Jason Stamer) took care of me. Facilities are pretty awesome: cantina, wi-if cafe, ping-pong, foosball, and a theater. All makes for an easy wait.