Priority Chevrolet Greenbrier Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  shawn Sass
a month ago
Service, terrible. Customer service even worse. I ll start off by saying I made an appointment to have my truck serviced. Day of the appointment, I brought it in and they told me it would be a week before they could look at it. Why the appointment today then????? So after it sat there for a week, they said they believed they found the problem. Believed??? They were gonna charge $800 that may fix the issue. I declined the service needless to say even though I m now $155 in for diagnostic . So then I m trying to call them back and speak with someone regarding my vehicle. Called 10 times throughout the day leaving numerous messages. Called the next day numerous times leaving messages. Still no return phone call. It wasn t until I drove up there 2 days later that I was actually able to speak with someone. I bought this vehicle from this place and they re terrible! Huge mistake. Go somewhere else.

  Erin White
3 months ago
I have taken my Expedition to the service center over 5 times this year and spent close to (maybe over) $15,000 for them to continuously keep giving it back with a new issue that they apologize they didn t catch or messed up then get charged (but they add coupons) then get it back again and again something else happens. I m too afraid to drive my car to see my son in college (as a single mother of 4 kids) for fear I ll be so far away if it breaks down again and yet nobody cares! I ve emailed, called, left messages every time something happens and I get no response or told I ll be reached out to. I regret not just putting the $15,000 towards a new car but now my savings is wiped and can t change that. The only reason I continued to go back was because I expected them to fix the issues I ve paid them to. Here we are a month after having to take it back because my car shut down on me (they never secured electrical and my exhaust burned it) then my traction control lights came on as soon as I drove it off lot and surprise I needed another sensor. And now month later ALL my brake system lights are on (ABS, traction control and emergency brake) and its now Christmas and can t go any longer without a car and completely wiped savings. I m so disappointed I ever made the choice to come but I did because the service advisor Susan is outstanding. At this point the only way to appease me is seeing the owner/CEO someone drive a new car out to me, which of course, sounds as ridiculous as the outrageous time I ve had at this place.

  Brian Harden
3 months ago
A follow up from my service experience review. Robert (Bob) Backus responded to the above review requesting me to reach out to him and I did about 6 times with no response from him. I left voicemails for him and the person below him with no responses from either one of them as of today, 1/11/2024. The issue I paid for is still not corrected. How shameful of Bob and his team. It s starts at the top, if the top doesn t care, why should the people you manage should!

  Manwell Sutton
4 months ago
My truck has been at the service department for almost 3 weeks. I only get updates when I call. Every time I call my service representative is never available. I am extremely disappointed with priorities customer service, you are definitely not a priority at priority Chevrolet.

  Matt Green
2 weeks ago
Make an appointment 2 weeks in advance, but still have to drop off your vehicle for 8 hours to have an oil change and state inspection.

  Sophia DelCarmen
9 months ago
My husband scheduled an appointment at 1pm today and they did not update us at all about the status of his vehicle. His service advisor wasn t even here and when we messaged him he stated it should be done by the time we arrive before closing. Here we are it s 6pm and the state to us that the car is JUST new getting serviced it was just an OIL CHANGE. I go to priority Lexus and priority Toyota and their staff and facilities is much nicer and far moreProfessional. Terrible customer service, oh also the coffee station which is was so disgusting left a dirty mask on top of the sugars and creams, just disgusting.Service: Oil change

  Jenna Sorey
7 months ago
Literally 0 stars is more appropriate. First of all, when I bought the car a year ago, it had JUST been traded in the previous day. I told our sales rep. Aaron, to PLEASE do everything correctly prior to us picking it up, I told him to not call me to pick it up until everything has been checked thoroughly. He calls the following morning saying it's ready, I says that's impossible, yesterday it hadn't been touched from the trade in... "Oh our guys are A-grade"... yea right, you just want you commission. So I go pick it up, and it hadn't even been detailed! I went ahead and took it though because internally it looked ok, I figured we could get it detailed later. Almost immediately the vehicle is burning oil like crazy. We tell the mechanics and they just say "oh we'll check it in another 5k miles". Then one night at mid-night my phone is being blown up, weird and inappropriate messages, call after call, finally I answer... IT'S AARON, the sales rep. asking me to come over. I was literally so shocked and appalled. He was drunk out of his mind. The next time i go in to get an oil change I ask for a manager, because at this point I'm exhausted, the car was dirty, burning oil, now the sales rep. is harassing me. Of course, there's no mgr. in. fast forward to today my vehicle has been at the shop for 10 days. I have an extended warranty which covers a loaner car but they say they cannot give me one until the car is looked at... so look at it then, what am I paying for to have all the items on the warranty if I cannot utilize them. I feel that there's all these rules I have to go around. I get no updates except for some super unhelpful person texting me saying "27th in line" "19th in line" "12th in line" I'm beyond frustrated, I have no vehicle, and now it's clear that these people could careless about their customers needs. I wish I had reported all of this earlier but I am not the type to cause problems for people. I will get answers.

  C F
7 months ago
Made an appointment for Saturday at 1pm to have an oil change done on my vehicle. 3 hours later, I am still waiting for my vehicle. I ve asked for an update on when my vehicle would be ready and was told, it s almost finished . I have watched several people who came in after me, who were also having an oil change done, finish before me. WTH?! I will never come back here.

  Lonna Nelson
2 months ago
This is why I hate priority on military hwy, NOBODY WILL ANSWER THE PHONE IN ANY OF THE DEPARTMENTS WHETHER IT BE SALES ,SERVICE, ETC, NO EMAILS,TXT,OR. PHONE CALLS!! VERY IRRESPONSIBLE PLACE!! ONLY PRIORITY THAT ANSWERED MY QUESTION WAS NEWPORT NEWS ONE.THANKYOU TO HER

  Sarah Johnson
3 years ago
I'm a little concerned that when I was first presented with my total, it was almost $70 over what I was quoted. Upon asking to see what I was being charged for and then mentioning this, they "found" an overcharge and took it off. My total still was more than quoted, but I was ready to be out of there since I'd been told it would be ready around 1 but it was close to 5 by the time we left.Not impressed with their communication or how they handled my car (one employee almost mowed another one down as they moved my car from the drop-off bay to wherever they go to work on it), but for now the car is working and I guess that's all I could hope for.

  Rachel Begarek
a year ago
I had an appointment for Monday, 3/13 at 8:00 am for an oil change. I did not received a phone call throughout the day informing me that recalls had to be done and NO ONE could do them and would have to leave my car. Tuesday, 3/14 we called multiple times trying to get a status and could not get ahold of our service rep again or the service manager (multiple voice mails left), eventually at the end of the day the receptionist informed us the service rep left around noon and she couldn't tell us anything. AGAIN, no communication with the Service team. 3/15 we have called multiple times again, left messages, no one is calling us back, no one answers for our Service team. We are now 3 days without a vehicle, 3 days of NO communication, totally unacceptable.

  Joseph Cianfrani
a year ago
The service here is unbelievably substandard. They are always friendly, and the quality of their actual work is okay. The problems start when you arrive at your 0630 appointment time only to be told your servicer hasn't been in all week. When confirming that your there for a state inspection and free oil change, they demand that additional maintenance be done. Even though I pointed out that my next recommended maintenance is at 45,000 miles per their own documents. When they make you sign a document with your expected charges that has $13 dollars for what's advertised as a free state inspection. When after waiting over FIVE hours you go to check the status of your vehicle and they say it hasn't even been looked at yet. Then proceed to tell you that it will be at least another two hours before it is. I should not have to wait almost an entire workday to get an oil change and state inspection. I couldn't wait any longer since I had an appointment elsewhere, that I never thought would have conflicted. Guess I'll be back next week to spend even more time there.

  Antonio Bell
a year ago
I have used priority Chevrolet for the last 4 years for oil change and repairs. I recently made 2 appointments one at 830am on Saturday and one on Wednesday at 730am which I took the day off. On both occasions nobody has touch my car and the appointment system was irrelevant.I was considering buying a new car in the near future from this location but feel very disappointed in the service they provide.Services: Auto maintenance, Oil change

  Mike Ohmsen
a year ago
What is the point of securing an appointment for an oil change if it will still take 2 to 4 hours? Unbelievable. 3rd vehicle I have purchased from them with Priorities for life. What I didn't understand was how much time of my life would be used waiting for an oil change. Complained and was told if you wait in the lobby you get priority, if you are running errands locally it will not be the same priority. Either way... wait is too long. You need a better scheduling service and/or step up your efficiency. Current turn times are not acceptable and almost not worth paying for a "free service".Service: Oil change

  Heather Weber
a year ago
We brought our truck in for a check engine light and to have the radio reprogrammed. Was told when we set the appt that even though appt was set for 16th, truck wouldn't make it in shop for 5 days. So we rented a vehicle. Received no updates. Had to drive to the dealership to find out nothing had been done. Yesterday they managed to do a diagnostic to find out we needed parts that aren't available. So I said I would be up here the next day to pick it up. I said 11 maybe earlier but show up to find out the truck still needs to be put back together....from what... then after being told it will be 20-30 mins, 1.5 hrs later got told the same thing. What is going on in your service department. I have been using Priority Toyota for years until we bought Chevy and have never received the low level of service we have received here. Manage your schedules better and customer service response.

  Daniel Roman
a year ago
Ford told me to come here to get my tire sensor done. They did 3 and didn't have the 4th one. I came back in a few months later and now they want to charge me for something that they said they would honor to fix. What a shame. This place is barely good for oil changes. What a shame.

  Vince Culbertson
2 years ago
Part of the reason for anyone purchasing a vehicle from Priority is the Priorities for Life slogan. Te service department is a complete waste of anyones time. My first due oil change was scheduled through their online portal and it took them 5 hours before I couldn t sacrifice anymore of my time. I paid another company for a service that was advertised to be included with my purchased. My second oil change was again scheduled through their portal, I took off of work to get there early only to be told it would be more than a 2 hour wait for a simple oil change. I m flabbergasted as to how Priority accepts this level of performance. It is absolutely disrespectful to the patrons time and I would be embarrassed to have my service advisors only line of excuse is that we are just a high volume dealership . Knowing I would have to take on more of the burden of my vehicles maintenance and that the advertised service department would be useless, I would have purchased my vehicle elsewhere. I will not be purchasing my wife s blazer there. Priority seriously needs to implement some changes and bring pride back to their business. The large corporate status quo is not the way.Service: Oil change

  Jaime Carroll
3 years ago
I had an appointment for an oil change and tire rotation. I showed up 10 minutes early and they checked in my car. I went to the lounge to wait. After an hour and 45 minutes I went back to the service desk and inquired about my car. The gentleman said he would check. He went to see and came back. Didn t say a word. Picked up his phone and went away. When he came back he told me they forgot to dispatch the service so my car was not done. The technicians were gone. I understand issues but this is the third time I went there. The first time I went for an oil change. They did the free tire rotation. The second time I asked for an oil change and tire rotation. When they went to rotate the tires they couldn t find the locking lugnut device. They asked me where it was and I told them I had not touched it. They realized they had forgot to put it back last time so they had to put a new one on. After the last fiasco when my service wasn t done I asked for the manager. They were gone just like everyone except me. The service writer promised to have him call me the next day. I ve received no call and I saw the person leave a note for the manager to call me. I think the priorities for life is a scam. The service is so bad that they don t keep customers long enough to have to provide the priorities or they just have you come in and not do the work.

  sally doyle
2 years ago
Brought vehicle for warranty work to replace oxygen sensor. They did not let me know they were 2 days behind for an apt made 2 weeks in advanced. Noticed a week later 2 bolts on each side of the front fender were not replaced. When I came back for service they noticed a bolt was also missing from the exhaust manifold. Had to make another apt to come back and have that fixed. Been to dealership 3 x to fix 1 problem. Awful and not coming back. Also, do your self a favor and do not use Cindy as your service rep. Never returns calls nor answers the phone!!!Service: Engine repair

  Louis Ruffin
a year ago
This establishment wasted my time. I did not end up getting a service done. They attempted to charge me more than double the price for a service because they knew I was military, as if I can t Google how much it s supposed to cost. I m upset because I took an Uber home and then get a call finding out how much they wanted to charge me, Uber is not free. They gave off very manipulative vibes. I do not recommend.

  Mike Goforth
a year ago
Service department is so slow and they give you an appointment at 10:00 and at 3:00 we're still waiting to get our car for oil change and general service and tire rotation. Not just one time every time we'll go in there it's like this. The people sitting in the waiting room with me or agitated as well because it was taking too long for them alsoServices: Tires, Auto maintenance

  Alexis Marie
4 years ago
My appointment time was on Fri 7/12/19 at 6:30am for an oil change and tire rotation. I arrived at 6:15a. My advisor Robert stated the car would take approximately 60 to 90min at the latest.I called around 7:35 to check on the progress. Robert stated the car would be completed in another 30 to 40min at the latest. Which would have been around 8:15ish. Okay that's fine. I sat patiently in the lounge. At 8:55a, no information was communicated to me, so I walked back to the front and asked Robert about the status of my car. Now it's 9am , (2.5hrs later), Robert stated I would now need two new tires and they were not able to complete the tire rotation. Robert directly stated to me that my paperwork was being processed and it would be JUST another 5 or 10 min and he would come get me from the lounge. At 9:35am, I FINALLY get a call from Robert to say my car was ready. 3hrs and 5min later is unacceptable and unprofessional. My biggest issue was not the wait, it was the lack of communication and respect to keep me informed about changing times of completion. This was my first time at this dealership and it will be my last.

  Babydoll Smith
a year ago
Second time shame on me. Set an appointment a week ago for a key fob to be replaced/reprogrammed { appt Mon morning 8 am} . Called following day to get a quote on price. Got the full breakdown from Christian. Call back this past Friday to tell him to pls keep old key & fob for me. Was told on lunch break will call back . No call back. Dropped car off Sunday night . Get a call Monday morning it s a national back order !!!!! {???}. Called to speak with a manager. I get transferred to Carol or Karen. She tells me that I could ve pre paid for fob then brought car in after ticket was created for order then part is called in { genius}. I tell her it makes no sense to bring car in to come back and pick it up & then call in for part . She says that s how they do it . She got smart & sarcastic with me as if she had to make the fob , cut the key , & program herself & I was bothering her. The teenage kids in the grocery store has better customer service then these old heads at this particular location. Unprofessional & sloppy knowledge of their job. Get it together Tean Priority.Ps called to speaker to Bob {Carol/Karen s manager} no call back

  Teresa Gardner
3 years ago
The young man was very helpful to the pretty young lady in front of me, not so much for me, a middle aged woman. He, Christian Morales, was almost dismissive of me after I chose to not have a service performed. Don't know if free inspection and oil change is worth it.1/13/2021 Service this time was much better! Christian was very courteous, even after I declined getting two new tires. Much more pleasant experience!

  Chris Schuman
2 years ago
My wife made an appointment for 9am and when I got there at 8:30am I was waiting for the first lady to get off her phone texting somebody. And then she directed me to a service advisor, ( for whatever reason I didn't know) I was just there to drop off and go back to work. And Mr. Robert Morales wasn't helping anybody at that time. So I went to him as I was instructed to, and stood in front of him and started to tell him that we have an appointment, but as I was talking the phone ring and he answered it like I wasn't standing in front of him ( like I had nowhere to go). So now I'm standing in front of him WAITING for him to get off the phone to handle business with me. Which that was very RUDE, and DISRESPECTFUL/UNPROFESSIONAL. So after 35mins JUST TO DROP OFF A VEHICLE, I left. And when he called to say it was ready, before I could ask if they had wash the outside of my wife's truck MR. ROBERT MORALES HUNG UP ON ME. This place is very unorganized, UNPROFESSIONAL and don't care about any body's time. If you can go to somewhere else to service your vehicles, then do so please. And save yourself a headache.

  Julie Scott
3 years ago
We purchased our vehicle from Priority and received the Priority for Life Program. When the transmission went out on your vehicle they did not want to honor the program. Said it did not start until 2018. I found several places on line ....You Tube Video where the owner was describing this incredible plan they offered which was posted on Feb. 2, 2017 and they were highlighted in the Automotive News Publication about their "wonderful" Priority for Life program on April 18, 2016. Did not try to help us one bit. I do not want something for nothing but I do expect to honor your word and to help a customer who purchased our vehicle there and took it there for every single service item over the last 4 years. WOW....we certainly are not a Priority for this Chevrolet dealership!Services: Transmission, General repairs & maintenance

  Karime Rivera-Eastwood
6 months ago
Kimberly has been helping us several times. We appreciate the fast and effective service for our vehicle

  Brittany Marcella
4 years ago
This review is to compliment the professionalism of Robert Morales. When I bought my car from Priority Chevrolet, I wasn't provided any info about my warranties and didn't think to ask so I had no clue what was covered, or how my warranties worked. Robert was incredibly patient, understanding, and treated me like a human being instead talking down to me. He knew I was uninformed, yet taught me everything I needed to know and answered my questions without becoming agitated. He printed out my warranty information and walked me through how to better understand it. He also kept in contact with me when I left the shop and kept me updated. It's hard for many people to trust their autorepairmen but for the first time I felt like I could trust someone.

  Jason VanBrunt
a year ago
Worst experience with a dealership service center. Management is terrible and no one answers or calls back. If they find out you have a warranty they will rack it up till its gone. Awefull place to take your car for service. Many unhappy customers leaving bad reviews and I am one of them!! They also are ripping off my aul warranty holder. Place is a scam and rip off service center.

  Cosby W
4 years ago
I scheduled an appointment two weeks ago for an required Chevrolet re-call service. During my conversation with the scheduler I told them exactly what services my car required, with the re-call number. During the 2 weeks prior to my appointment I received multiple reminders of my appointment from the dealership. I dropped my vehicle off at 9 am, after my car was with the service department for 3+ hours they realized they did not have the proper parts to service my car, so no work was completed on my car.