Great Bridge Auto & Transmission Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Diane Woods
5 months ago
I was very pleased with choosing Great Bridge Auto & Transmission Repair to replace my car radiator.Both men I spoke with and that worked on my car seemed very knowledgeable in answering any questions I had as well as knowledgeable in the car repair.I was given an estimate of the repair cost up front, and when to bring it back for repair once the part came in. Even at this they were extremely accommodating to my work schedule and it being my only means of transportation.I feel like the repair cost was comparable to other repair businesses.Customer service and friendliness of a business is very important to me. This business left me being very impressed in this area.To sum it all up, I would recommend this place of business if in need of car repair.

  Jessica Crace
3 months ago
Hands down, the only place I will take any vehicle I own. Mike and Fred are the absolute best guys in the business. They will not oversell you on stuff you don t need, they are quick to diagnose the problem, and will take the time to explain everything to you. I recommend them to everyone that needs their vehicle repaired. I will never take my car anywhere else but here. So many other places will try to get you with the nickel and diming, but not this place. 10/10

  Rachel Leveron
5 months ago
Great Bridge Auto truly went above and beyond to provide outstanding customer service.They didn't try to upsell me on unnecessary services or parts. Instead, they provided a clear and transparent assessment of my brake issue, explaining the necessary repairs in a way that I could easily understand. It's refreshing to find an auto shop that values integrity over profit.I highly recommend this shop to anyone in need of automotive services. If you're looking for a local auto shop that combines exceptional customer service, honesty, and speedy, reliable repairs, look no further!

  Rodney Fentress
6 months ago
Mike and Fred always take great care of us. They have done a lot of work on my personal cars and my company cars. They are prompt, courteous and professional always! Highly recommended.

  Samantha Fentress
7 months ago
My husband has been taking our personal and work vehicles here for sometime. I personally got to experience the professionalism the personalism of this company and I cannot say enough good things. When you re stranded on a military base and you can t get a hold of any tow truck at night ,Mike was the only person that was able to get me in contact with a tow company and saved the day! Absolutely was able to diagnose the problem while trying to help me get a tow and have my car back within 24 hours fixed and not skip a beat ! If you need work done to your vehicle I would highly recommend reaching out to them as they treat you like family ! Thanks as always for taking care of all of our automotive needs! For as long as we are in the area this is the only place will go !

  Salvina Lillard
9 months ago
Was searching for someone to do a transmission flush on our 2008 Ford Expedition. Called and spoke to Mike. He was hesitant in just giving me a price and wanted me to bring the vehicle in. Was able to get in quickly and he ran a thorough diagnostic test. Went over options and prices. Pricing was definitely fair. Only did what was needed. Got the vehicle repaired and some other services done as well that I asked for. Got my car back by the end of the day. Mike and his staff went above and beyond and I highly recommend them!

  dave bardsley
a year ago
I originally called and was inquiring about a service my car needed and FORD gave me a crazy price for this service. Mike told me my car did NOT need this service until the car gets to 100,000 mls. Clearly they are honest. Today I took my Cadillac for a brake service. After they inspected it they determined it only needed back brakes and the emergency brake assembly completely fell apart on its own. After all the service and replacement of all parts. I got the bill, nowhere close to what Cadillac was going to charge. They have a new customer for ever. Thanks guys

  Kristal Lane
2 months ago
Took care of my daughter s car, and she couldn t have been more greatful and even more so now that they gave my truck a look over. Highly recommend!

  Jessica J
9 months ago
This is by far the best shop. I bought my Range Rover here, and I got the BEST service and customer service. Fred is the absolute BEST. Very professional, and kind. I didn t catch the guy name who did my service but he s was awesome too. I saved over $1k going to this shop. The shop gave me better parts than I got from the dealership. 10 out of 10.

  Sky Noon
9 months ago
We are new to the area and my husband had a breakdown on the highway on the way to work. The car was smoking and wouldn t go into gear. Looked up shops within the AAA towing radius and chose Great Bridge Auto and Transmission repair because of the excellent reviews and the fact that I was sure we would need a new transmission. This was on a Friday and I expected it would be days until I got the car back. Mike called to let me know the car had arrived and they would be looking at it as soon as possible. Within a couple of hours he called back having diagnosed the problem and letting me know the cost to fix it. It was a couple hundred dollars and I was so relieved that it wasn t a few thousand! He also let me know I could pick it up by the end of the day. About 10 min later he called back to say he was sorry that he had given me an incorrect quote. My heart sank as I braced myself to sign my next few paychecks over to him. He then told me the actual charge was LESS than he had originally calculated! What?! He could have easily let me pay the original quote as I was already overjoyed with the service and the fact that it wasn t my transmission. On the way to pick up the car he called again. I m thinking This is where he calls to tell me the bad news. He says when he was driving the car to check the repair he noticed there was no AC. I told him we knew that it was the compressor, and our trusted mechanic in FL had quoted us 1000 to fix it. We had just decided to deal with it as we were moving up north and the car is an older model. He then said he had simply topped off the freon for me and it was now blowing cold air. For real?!? I felt like I was in an alternate universe. He knew I was picking up my husband from work and offered to stay a bit later if we could not make it by closing time. The start of this day was one of the worst I ve had in a while and it turned out to be a fabulous day because I found a mechanic for our family that is trustworthy and provides superior customer service. Thanks so much!!!

  Spyhunter159
7 months ago
Brought in my Ford focus 2014. Thought I was having transmission problems cuz I was dealing with high RPM and some shudder when I would accelerate and it would change gears (it's an automatic). They came back and told me it was not the transmission but the spark plugs three of them needed to be changed out and The valve cover gasket needed to be changed because it was leaking oil. The reason to check engine light was on in my car was the camshaft sensor code, I personally replaced the camshaft twice myself and it didn't do anything, so I told them to go ahead and change it in case I did it wrong. So they did all that work changing the spark plugs, valve cover gasket, and the camshaft sensor. The RPMs went down a little bit but I still had the shuttering it wasn't as bad but it was still there. Anyway a month later I got a letter from Ford telling me about The warranty on the TCM being extended. Because I still having problems I decided to take it in figuring maybe it was the TCM. Ford came back and said that it wasn't the TCM. "Noted and documented the valve cover has been off and the tube seals on the VCT accuators are torn, upside down and pouring oil all over the ignition coils." They also said regarding the cam shaft sensors "measured resistance from c1367 to c175E. Upon measuring found LE143, VE706, RE143 were all open to the PCM. Accessed the wiring harness and found the harness has chaffed under the throttle body. accessed and opened the harness and found five open wires. All three listed above were open but also while inside found two separate wires one solid yellow and the other was purple with a red stripe. Have no codes or know where they go to but both were cut through." Reason I bring that up is because on Great bridge Auto transmission's report they told me that none of the wires were cut or split for the camshaft sensors. So pretty much they installed the valve cover gasket wrong and The tube seals on the VTC actuators were put in wrong as well. When I called them to let them know, I had already told Ford to do the work I wasn't going to take the car back here and have to wait longer to get it done, because I didn't even know if they could do it right cuz they messed everything they did up. Anyway when I called here they tried to say that Ford has said before that work they have done on cars have been wrong and pretty much tried shift the blame from them to Ford. I don't know All I know is that after Ford did the work the check engine light on my car is gone and it runs perfectly fine now. So if you have work for spark plugs or valve cover gaskets or camshaft sensors I would not recommend this place because they can't do that work well apparently. If I'm shelling out $1,000 for you to do some work I would expect you to do the work right and not completely wrong.

  Patrick Bradley
a year ago
Top notch!!!!! Very good service got my car back with in a couple hours of needing rear brakes and they only repaired and replaced what they felt needed to be replaced. They woulnt Nickel and dime you for stuff that doesn t need to be replaced or repaired I highly recommend them. Mike you were a pleasure to deal with today sir!!

  Joe Errico
7 months ago
Had valve cover gasket and 4 spark plugs replaced. Month later went to ford dealership for a warranty. Come to find out work great bridge auto & transmission did was completely messed up. "Valve cover has been off and the tube seals on the vct actuators are torn, upside down and pouring oil all over the ignition coils." Had to drop anotjer $1600 to get it fixed at ford.

  Amy
3 months ago
Amazing service and work! I would 100% recommend going here ! These guys are honest and affordable.

  Isabelle Herondale
a year ago
So we had just got a oil change at Jiffy Lube in March of 2020 (please avoid at all costs) and were out running errands when the oil drain plug busted while we were driving. We didn't know, kept driving, engine chokes, we get towed to the nearest auto shop. The service was great and fast, all we needed was an new drain plug and an oil fill. Apparently our oil filter already needed changing so they swapped it out and an extra $11 is nothing. But then they scared us into a diagnostic which somehow cost $220, which just seems vastly overpriced. If you care to respond the invoice number is 15009, please don't post my husband's name.

  Alex Brown
2 years ago
So they checked my transmission for me when I was losing 4th gear in overdrive. They were honest and really worked with me when they told me I needed a new transmission. They priced out about 5different options for me and so truly felt like they empathized with me and my situation. Ultimately I didn t get the work done here (just the inspection) but I would really really not at all hesitate to get work done here. 5/5 honest guys and quality work. You ll be treated fairly here.*update*I was really impressed with the service I got from Great bridge auto when I went in for my transmission that I went back with some engine issues with my 04 F150. They stayed late and very tactfully delivered the news that I needed a new engine. They priced out, ordered and installed a new engine within a very short timeline keeping me updated along the way. I had some issues post install with a parasitic electrical draw and a radiator hose clamp. They fixed those issues right away as part of the install, very very happy and I have referred many customers to them for different issues and I will continue to use and recommend them.

  Steve Schultz
6 years ago
I have used them twice, fantastic prices and service. They installed a slip yoke eliminator and it was flawless. They also replaced front pinion seal. I am extremely happy I found this shop. Highly recommened.

  Jennifer Thompson
3 years ago
This will definitely be my new go to for any auto repairs or maintenance! They were the best price by far for a new transmission. Mike was amazing and honest. He kept me updated daily on my vehicle and got it back to me in just a couple days. They really go above and beyond to get things done quickly. I couldn t be more happy with the service and the quality!

  Daniel Prouty
2 years ago
Quick, fair, honest! I had an AC issue (hot air) and they were able to get me in in 2 days. Informed me of a leaking schrader valve, repaired it, recharged it. That still didn't fix the issue so they referenced me to another shop to take a deeper look into the electrical side, rather than do what other shops had done and tell me the only solution was a $1000 repair that wasn't guaranteed to fix it. They were the only shop to not immediately tell me to replace something expensive (it turned out to be a disconnected cable). True honesty, and Fred is a really good guy. They gave me options and called me throughout the repair as well. Highly recommend!

  Stephanie Gordon
3 years ago
Thank you so much Great Bridge Auto and Transmission. I came to them in need of some new breaks. They got me in fast and had my car done very quickly. While they were working on my breaks they found a nail in the tire and plugged it free of charge. Definitely recommend them. And will be going back to them in the future. Mike was an awesome guy that was very friendly, listened to what needed done, and he responded promptly Great business and great customer service! Thank you!

  Michael Williams
3 years ago
This place is awesome!! I was having coolant issues with my Jeep and they were honest and quick about the repairs and came back at a great price. While my car was getting fixed I was driving my wife's car and found it needed repairs also, so I picked my Jeep up and dropped hers off. Ryan called me with what it needed and had it fixed in no time. This shop will continue to receive our business now that I know they're here and they're legit!!! Don't waste your time and money anywhere else this shop will take care of you!!!

  Beverly Housman
a year ago
Brought my new/used 2001 Ford Focus in as car was shutting off at 45 mph. First was charged $440 and they said it was fixed. Nope, brought it back and was charged another $840, said it was now fixed. Nope, they now said it was electrical and to take it to Tidewater Electric. Was not electrical, was the fuel pump but Tidewater Electric fixed it to the tune of another $1440.00. Was not offered any money back from Great Bridge Auto and Transmission as they fixed nothing. Will never use them again. Repairs cost more than I paid for car. Don't use them. Tidewater Electric is great, found the problem in a day.

  Kari Martin
2 years ago
I can't say enough good about Great Bridge Auto!! They got me in fast and took care of my problem the very same day. They are personable and professional and very reasonably priced. They did a great job for me and I would recommend them to anyone and everyone.

  Michael Long
3 years ago
May 4, 2020, I had an opportunity to visit G.B Auto & Transmission Repair. I inquired about their availability to evaluate the transmission of my 18 year-old pick-up truck. I spoke with the shop owner / manager, who answered all of my questions and inspired confidence their shop could handle the task.May 5, 2020. dropped the truck off at the shop, as arranged. This is when it all started, the "Most AMAZING repair shop experience EVER"!They were "Extremely honest" in their evaluation of of my truck's transmission, informing me my transmission was working properly and did not need any repairs.Impressed at their "Honesty", you'd better believe it!So impressed with their integrity and commitment to good customer service, I scheduled some preventive maintenance work, without question.From beginning to end, the shop owner/manager and service technician were professional and courteous, way beyond expectations.If your looking for automotive repair shop, look no further!G B Auto & Transmission Repair does it "RIGHT".Highly recommended ... Five Stars !

  Morgan Wyatt
3 years ago
Great family friendly auto repair. We called them last min with issues that came up as we driving we were told to come straight there and they would look at it immediately. They welcomed all three of my little rugrats (all under 5) with open arms and made them feel very welcomed in their lobby they gave them candy and pads to draw on as well as letting them play with their model cars. We ended up having to get the front end fixed and because of the time it was going to take they offered to take us to our house while we waited for the work to be done. It was such a great experience and such a great above and beyond gesture. They also do great work I was very pleased with the outcome as well as the price they gave us as it was way under all the other shops in the area. Definitely a life saver as they offer free towing as well as free rides home while your cars being worked on. Thank you guys again you really saved the day

  Tiese Colley
3 years ago
I received quality service , excellent customer service. I did not feel I was being taken advantage of because I was a woman. I dropped my car off Thursday evening & I honestly was expecting it to be finished by Tuesday. However, I received a call on Sunday that it was done & I could pick it up. I truly do appreciate the service I received & highly recommend anyone who needs a trustworthy mechanic.

  Lyndsey Schroeder
3 years ago
These guys really care about you and your vehicle. Went in to have an AC compressor and a serpentine belt. They were able replace both and informed me that my radiator need to be replaced because it was in very poor condition and leaking very badly. They were unable to get one in in time to get it replaced by end of business. They were able to work something out and get my car done in a very timely manner. Amazing customer service and quick repairs got me back on the road in no time. This will be my go to for any future repair I need. Thanks Mike and Fred!

  Matthew Japzon
4 years ago
Mike, Fred and the crew here are INCREDIBLE. I had significant AC issues and I cannot thank them enough for their service and expertise.We found multiple faults with my car s AC system and not only did they offer me the same standard of care that my local dealership offered me (at a more competitive price) but they worked with me to find more economical solutions to my problem. Not only that, but when the system went bad just a day after our first fix, they found and replaced a separate part for me, on the spot.Mike, I owe you huge. Thank you for your help and the service to my Honda.

  nate johnson
2 years ago
Fred and his team were great. I brought in my 1985 CJ-7 that wasn t holding a charge and they had it fixed within 48 hrs. They also rebolted my alternator to the engine block since I recently bought an alternator and the bolt wouldn t fit back through the alternator into the engine block. Fred also offered military discount. Highly recommend for anyone, especially all my military friends!

  Eric Lewis
3 years ago
I had a great experience with this shop. I brought in my truck knowing what was wrong with it and expecting it to take 3 or 4 days. They took a look at it before lunch, didn't try to say I needed additional work, and after I gave them the okay they finished the work and I picked it up before they closed that same day that I dropped it off. Very honest and quick! They'll be getting my business in the future!