Cavalier Ford Greenbrier Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Pongia
2 months ago
Their service/garage was a horrible experience... Spent 4,988 for cam phasers to be replaced. Hunter communication from the dealership for the whole week. My truck was there, I called multiple times. Left multiple voicemails. No return call, finally someone reached out! They said my bill was a certain amount to get my truck back. But when I got there somehow my bill sky rocked another 989.00 dollars..... Anyways, I get home and two 5/16 bolts aren't even put back in all the way. Literally threaded back in half way. I called the service manager back up. He told me to bring it in any a.m. I can, first off.... I brought it to a Ford dealership/garage for not only the supposed professional standards. Also the quality of work that is promoted n plastered on every other t.v. commercial. It was there for a physical 5 day work week. I feel robbed of an almost 5000 dollar experience! Nothing was thrown my way besides a "bring it in when you can" and a BILL. UNBELIEVABLE and unacceptable.

  Dan Piacentino
a year ago
Jen and her staff were extremely helpful, professional and prompt. The communication was excellent. Rhonda the shuttle driver went out of her way to give me a ride home. It was worth the drive to Chesapeake to do business with Cavalier. I'll be back because these people do it the right way.

  Steven Miller
8 months ago
Was gonna take over a week to even look at vehicle that I just bought there 2 months ago. Took it elsewhere just to find out brakes and calipers were all bad yet cavalier just did state inspection. Tells me used cars get inspections slapped on them and roll to the sales lot. Funny thing is they sold me the car that needed all this work but sales played it off like it goes through a multi point check. If it did , must have been an incompetent tech that day because $1799 for work on a car that they checked 300 miles after purchase is a crock of you know what. Take your business elsewhere!!!!

  L Miller
2 years ago
Was there for a warranty issue. They had the car a few days and gave me a loaner for the time they needed my vehicle. The service advisor, Nicole, is very polite and helpful with questions. She even had them wash and clean the inside of the car before I picked it up. It was a wonderful gesture. So I am pleased with the service department so far. Excellent work!

  Trymayne Steward
a year ago
Initially was pleased with the service but quickly became disappointed upon realizing that my instructions weren't followed. Went in due to 1 broken/unresponsive tpms sensor and 2other unresponsive tpms sensors the 4th was still functioning (these are the originals). I ordered some at Autozone that were for the vehicle but they wouldn't connect with the computer. So I went by the dealership and spoke to a service writer about it, explained the situation, he quoted me my estimated price, and I brought it in the following morning to get done. Upon leaving the vehicle I told the service writer that I had the original sensors from the vehicle in the cup holder for reference and also that I needed the sensors off the wheels to return to the Autozone since they didn't work as described. When I picked up the vehicle in the evening (after hours) I noticed that there were no sensors in the cup holder or anywhere in the vehicle when I should have had 8 sensors =4original+4aftermarket. Since it was a Friday I had to wait until Monday when I went back and spoke with the same service writer about it, he went to the shop to inquire about it and brought back a box that only had 5 all broken sensors in it due to me having to get to work I called back to the dealership informing them of the situation and nothing was done or even attempted. I lost money due to not getting my aftermarket sensors back so I could return them

  Shane Bloom
a year ago
Went in for 50,000 standard service, inspection and oil change for my vehicle. I had a terrible experience. They where very rude about my service warranty and maintenance packages. They had my vehicle for 4 days before I got it back. Just 5 months later, before my service was due again my engine coolant low light came on. Took my car to Priority Ford instead and was told that it was evident that the service I took my car to Cavalier Ford for was not actually performed. Save yourself the time and money and go to Priority.Services: Air & cabin filter replacement, General repairs & maintenance, Vehicle Inspection, Auto maintenance, Oil change

  Krisna Hoffman
2 years ago
This is a very busy service department but super well run. We always see the red team and their team advisor, John Stefanik, is phenomenal. Knowledgeable, communicative, and courteous. Highly recommended!!

  Severt Dahl
a year ago
Everytime I have to go into cavaliers service center the staff is always friendly and helpful. They also have had really quick turn arounds on my truck.They're possibly the best car dealership and service department I've ever dealt with.

  Natalie Turner
2 years ago
Nichole from the silver team was extraordinary...we had a death occur in the family, and needed the car fixed fast...and she made it happen. I was very happy, satisfied and would recommend this company.

  Kelly
2 years ago
Use caution with this service center. Paid for the works and an inspection. They never rotated tires. Left me wondering what else they didn t do. Can t trust them, wont t be back.

  Kelsey Keffer
a year ago
Very rude customer service. Always trying to get your money and not very transparent about car issues. 0/10 would not use this shop.

  tyraia miles
11 months ago
did everything i needed & gave my car free detailing!

  Ron Wms
a year ago
Mike Hall and his commercial vehicle team does a excellent job

  Ronda R Adams
a year ago
They are excellent at their job. Kind and courteous.

  Edward May
a year ago
Always a pleasant experience. No issues.

  Nathaniel Jones
2 months ago
Mike Hall the man.

  Wanda Turner
4 years ago
Majority of the time I take my truck there for servicing I end up having to take it back due to not completing what I asked for

  Douglas Parker
a year ago
Good service quick on time .

  Tim Brown
2 years ago
They are very accommodating.

  Andy Richardson
a year ago
Very helpful

  Richard Rainey
9 months ago
Super

  Derrick Buffaloe
4 years ago
Excellent service

  Polly Swindell
4 years ago
CarDont own a

  Avery Gregory
a year ago
Fast service