Banister Nissan & Infiniti Service Chesapeake

Reviews

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  Robert Kelford
2 months ago
If I could review with less than one star I would. Do not go here for any kind of service work as you cannot trust the work they do.I took my vehicle in for state inspection and a recall for the hood latch. Was advised there was a problem with the wipers and front drivers side marker that would both cause an inspection failure. I approved the work, despite this costing an extra ~$100 because it was not worth my time fixing that stuff myself, even if it would have been only about $25 for parts.When I collected the vehicle, I noticed that the left indicator was ticking fast (faulty indicator) and proceeded immediately to go back to the inspection center. I talked to the service manager and he pointed out that the rear indicator was now faulty and that they would fix this free of charge and this is purely a coincidence.They then proceeded to take the vehicle back to the service station. At this point the vehicle is out of sight, but there is a conversation that I do not overhear that summarizes as follows:Service Manager: Why are you <ducking> with the rear when it was with the front? Because the front one is what you failed it for.Service Intake: That's exactly what was on the paperwork if I am not mistaken.Service Manager: The paperwork says front, not rear.Technician: So I put front, I meant to put rear...This goes on... but not point typing the rest as you can probably guess.I eventually get the vehicle back, and the service manager proceeded to tell me that it was pure coincidence about the rear indicator being out, not realizing that my dash cam has recorded the above highly incriminating conversation.Bear in mind, I paid to replace the front bulb and wipers. I have literally video and audio evidence from my dash cam that this was not the issue and the the dealership lied to me. This also means the inspection paperwork that I was provided is incorrect and I am out money for them "fixing" something that was not broken. This amounts to fraudulent paperwork on a state inspection, fraudulent charges for work that was not done, and one very angry customer that has evidence of both.Even better, I have audio proof that the indicator was working about 30 seconds prior to my taking my vehicle in for inspection.So yeah, do not go here. I am pursuing this through appropriate channels.

  Andre Howard
7 months ago
Great service at Banister Nissan at the service department at the Chesapeake location. Everyone is friendly Especially Terrell great personality and greets everyone that walks in. Amanda my service advisor was amazing very professional and is very knowledgeable about Nissans and gives great advice. Also free car wash after car has been serviced. I will always be apart of Banister Nissan and thank u for your kindness.

  Ashley Hylton
5 months ago
I made an appointment for my infinity over the phone but when I got there they said they can t do maintenance on Infiniti cars. They could have told me that over the phone, my car was overheating and I barely made it over there.I ended having to wait there all day and get my car towed to another shop.

  William Daniel
6 months ago
Bannister Nissan are very professional people. I usually don't have a problem with them. They take care of my car as far as maintenance and I never had issues with the cost or deception.

  L Hawkins
9 months ago
This time was better than the last 2 times. They changed my appointment date/time without telling me. I showed them my correct time on text and curtisey phone call time. They believed me, but the wait was an hour and a half longer. But the needed repairs and prices were accurate this time. Stay guarded.

  N Edler
2 years ago
General Manager Mr Moheed rates a 5 for his great customer service, professionalism and promptness. He resolved a 4 year issue I had with Nissan prior to his current role as GM with ease and fairness. I overall rate Banister Nissan a 2 for their lack of follow up, attention to detail and poor customer service. A particular note to the customer...Please ensure you check VIN numbers at purchase before leaving this dealership to ensure you have the right car on your paperwork. This will avoid years of frustration getting it corrected.

  Sarah S.
3 years ago
Came in today to pick up a license plate bracket I ordered online. The guy at the front desk (didn t catch his name) was super quick and polite, and helped find someone who could install it for me. Christian took care of the installation right away, and I was in and out with my front license plate installed in maybe 15 minutes. Fantastic service all around.

  Christopher profera
8 months ago
One of the best service centers ever.The staff is always friendly, and the parts department is always on top of having parts is stock.

  Vanessa Johnson
a year ago
This was my first visit I usually we ll go to the one in western branch and I thought they were nice but this one I would give 10 stars to customer service the young man that waited on me he was awesome I forget his name but he made me feel welcome I appreciate all the help that was given to me after that excellent service they treated me like Family thank you guys I appreciate you all This is my car new home thanks again

  Paul Rudick
4 years ago
One star for customer service. After being told my car would be ready on Monday, I called several times that day and kept getting the run around.None of the service advisors were "available" when I called and I was told that my provider would call me right back. After three attempts to get them to call me back, I called again and was told that most everyone was gone for the day. The one person still there was not able to tell me anything about my car's status. If the car isn't ready, stuff happens, but I have a job and need to inform my boss if I have to take another day off. It shouldn't be such a struggle to get an answer.

  Yohlanna Cort
2 years ago
Great place and great customer service. Bought my car here and kept coming back for service and for a new car! A lot more friendlier and relaxed than other Nissan dealerships! Truly felt at home here!

  Gray Ellis Realtor
3 years ago
I don t normally feel inclined to leave a review unless I ve received stellar service! Had a great experience with Ariel, so friendly and accommodating, I can tell she s been with the company for a while, she really knows her stuff! Thanks again Ariel!!

  Norelia Jackson
2 years ago
Bought my car here on 2018 and never had a bad experience with my services. The service advisors are knowledgeable and my experience here has always been pleasant.

  Cindy Lou
5 years ago
Most honest Nissan dealership I have ever been to and no I don't work there I wish I did though lol. The lounge has coffee, popcorn and people are super nice. Special shoutout to Frank V John Jr from Cynthia Pimental proud owner of a sturdy 07 Nissan Frontier Nismo with 188k miles and still running great

  Matt Vogler
a year ago
Great experience and great team. They go through everything my car needs and only perform the services I approve!

  genelle morrison
2 years ago
Talk to them for probably a total of 30 minutes on the phone plus 20 minutes on hold , drove up there and found out I needed to have an appointment to get a battery. They could have told me that while I was talking to them.

  Carrie Malone
3 years ago
37k service. Eric is fantastic at juggling appointments. Courtesy Uber to and from work. Bannister customer service at its best.

  None ya
a year ago
STAY AWAY. ALL NISSAN DEALERSHIPS WILL RIP YOU OFF. DON'T TRUST THEM. TURST NONE OF THEM.

  aubrey newton
4 years ago
Still here waiting I was here on time so the front desk service guy said 11:00 and it's been about 45min so let's see how everything work out

  Nancy Marie Carter
3 years ago
EXCELLENT!! WELCOMED WITH OPEN ARMS!!

  Chaka Couther
4 years ago
"AL" IS THE BEST CAR SALES MAN GIVE HIM HIS AWARD SO HONEST & HE GENUINELY CARES THANK U

  Mary Edney
4 years ago
Faster than usual...I got to work real early...great job.

  Blkmenrock 2017
2 years ago
Very informative of my car service and pricing.

  Tasha F.
a year ago
Kinda pricey... put pretty good service

  Paul Dingle
a year ago
Service was on point for both cars today .

  Sherry McCormick
a year ago
Very helpful and friendly

  Marie TOPASNA
2 years ago
I LOVE MY BANISTER NISSAN

  Carlos Moreno
5 years ago
Excellent customer service

  Gloria Corona
4 years ago
No deal

  mike wiggins
a year ago
Great