Scott's Ivy Exxon

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pamela Wagoner
5 days ago
We are new to the area and Scott's Ivy Exxon got my annual inspection done. Since then, I have depended on them for a variety of services and each time I am impressed by their customer service, accuracy and speed. They are very dependable and I recommend them highly.

  Don ONeal
2 months ago
This service station is the real deal: honest, professional, friendly...they even drive you home if you live nearby. Three of my neighbors recommended Scott's to me. I've had brake and rotor work done, and had a tire leak repaired. I plan to use them in the future. Highly recommended.

  Karel Bunker
2 years ago
Scott's does good work and is a well organized operation, but I felt like they charge a lot and push work that may not be necessary. Great place if money is no object and you want no hassle car repair.Here is my experience: I took my farm truck in for inspection and to look at a high idle problem. Passing inspection cost $850 for topped off fluids, a new tie rod end+alignment, and tightened wheel bearings. $160 of the bill was for a brake flush because the way the pedal felt 'wouldn't pass inspection'. Brakes still felt the same as they always have so I brought it back and they said they flushed them again. Pedal still feels the same, and I still received my sticker, so maybe the brake flush wasn't necessary. I polished my own headlights and replaced a home repair battery clamp instead of paying a couple more hundred dollars for them to do it. They also wanted $435 to replace a headlight they thought was broken but actually wasn't. Posted the video of that came with my inspection (they do provide a very nice report) and then my fix. Now i just have to send back these new $75 dollar headlights I ordered that I don't need ...Asking if they figured out anything with the high idle problem they said that to start to look at that it would be $185. I was a bit taken aback for going over the cost for the above work so I just said nevermind.Services: Steering & suspension repair, Wheel alignment, Brakes, Battery

  Leah Garcia-Blanco
2 months ago
I could not have asked for a better service experience. Communication was excellent, their service was professional and done promptly. I highly recommend Scott s Ivy Exxon!

  Blsjd Dis
8 months ago
We used Scott's for our daughters inspection. They were quick, honest, professional and knowledgeable. They explained she needed new tires. They offer a shuttle to bring you home. Which is most appreciated. I will use them for other services in the future for our family. I highly recommend Scott's!!Thank you Scott's!!

  Megan
9 months ago
We came to Scott s after we went to a VW dealership. We felt a little safer going to a smaller place. They were very accommodating of our schedule and explained everything that was going on (with photos). My car drives much better now. I think they do excellent business and I would recommend them to anyone.Services: Auto battery replacement, Vehicle Inspection, BrakesServices: Auto battery replacement, Vehicle Inspection, Brakes

  Jessica Flowers
7 months ago
I unfortunately have to give a low review due to the multiple excuses I was given when I took it in for a safety inspection. At first, I was told brake pads had to be replaced and possibly the rotors, but they couldn't tell unless they took it apart, and they were going to charge an outrageous fee just to check. That didn't sound right to me so I had a certified Jeep mechanic take a look and showed them all the pics this place took and what they said regarding the inspection. That mechanic was confused because he took apart everything (I sat and watched), changed the pads even though they didn't need changing, but he assured me my rotors were fine so he didn't change them, which saved me extra money. I took it back here within the 15 days and less than an hour of dropping it off, they called and said they still couldn't pass because of the rotors - something they originally told me they'd charge to check.Though they had professional manners, I knew they were giving me a runaround, which is common with mechanics when a single female goes in for maintenance. After consulting with multiple people, I took it elsewhere for my safety inspection and was given my sticker with no problem. When I told the other mechanic in town what this place said about my rotors, they too assured me that my rotors were fine. I originally chose this place because of the reviews but I will not be coming back here again.

  Ezequiel Treister
a year ago
Highly recommended! Extremely honest, careful, and reliable. I am sure that one can find cheaper options but the peace of mind of having a highly professional servicing of your car is certainly worth it! They keep their word on delivery time and are very open about the work that needs to be done. Also, they provide a very useful shuttle service!Services: Tires, General repairs & maintenance, Oil change

  John Laury
10 months ago
We took our Ford Taurus in because we needed a water pump; however, our contract company did not want to pay for it. But Scotty's employees were very professional, courteous and respectful. I wish we could have been able to use your company. Thank you for your excellent service.Service: Auto interior vacuumingService: Auto interior vacuuming

  Johnny Zayas
6 months ago
09/2023 These guys carry Interstate batteries, easy to swap out your old one and install new battery. Great staff and customer service.06/2023 We continue to bring our cars here, you can't beat the customer service, they stand by their work. Spencer is a sharp technician, love the front office staff. Work done on vehicles is done right. Many thanks to the Scott's crew!We've been taking our vehicles here for a few years, can't recommend them enough. First class customer service, family atmosphere, and honest! There have been a number of times they could've charged us more or lie about doing work we asked for.....they always call and inform us that the work isn't required etc... Scott and Jason are fabulous to deal with but, so are the other staff they have, a true family. They have a loyalty program that saves you money from work done and VA inspections. Great folks!Services: Tires, Vehicle Inspection, Auto maintenance, Auto brake replacement

  Taryn Watkins
a year ago
Took my car in for a state inspection and they went over the report with me and what I would need to pass the inspection (break pad replacement). Due to needing my car that afternoon and also the price of the replacement, I couldn't do it that day. Jason was very kind and didn't push it on me to get it done then and there. Jason and Nick were both very nice and professional when I went to pick my car up. Overall a really good experience.Service: Vehicle safety inspection

  Lauren Burton (lala)
10 months ago
Staff are always super sweet and helpful. Thank you so much, everyone!! Some parts for my car failed inspection but for $1340.00... I decided to go somewhere else for maintenance work. Thankfully, I was able to find someone who I only spent $200.00 for the parts to fix everything instead of the above amount. Their online report system is filled with good information as well! Staff 100/10 - Prices 3/10Service: Vehicle safety inspection

  Ashley McCarron
a year ago
Honest, transparent, friendly! A very large, notable Charlottesville dealership told me I needed several things replaced in my car. The team at Scott s evaluated my car and then showed me how those things were in great shape and didn t require repair. They share a great online report that explains all the service checks, complete with pictures of your actual car parts and explainer videos. Grateful to have them as a business.Services: General repairs & maintenance, Brakes, Vehicle safety inspection, Auto maintenance

  Andrea Powers
5 months ago
Great experience. Quick and easy and was shuttled back and forth so I didn t have to wait at the garage! Thank you for making the hassle a non-event!Service: TiresService: Tires

  Virginia J
9 months ago
Pro- They can usually get you in sooner than some other places. They have a shuttle.Con- They charge $220 an hour for labor. That is about $100 more an hour than the four other places I called. While I am sure they have their reasons for charging that for labor, it is definitely something that made the repair price for my car above what I could afford. Their prices on the parts I needed were much higher as well. I would highly recommend asking anyplace you go for their hourly rate. Then you can compare it to other shops.

  Raven Hill Jewelry
a year ago
I've been going to Scott's Ivy Exxon for 12 years now, and they always do a wonderful job! I've use them for inspections, various repairs, oil changes, battery replacement, just about everything. Once they even located a dead mouse that was hidden in my dashboard, air-conditioning system, and removed all the remains, which, unfortunately, were in pieces, and cleaned it out for me. In fact, just by my brief description of what happened, they knew exactly where to look, and sure enough, there it was. A job that could not have been pleasant but they did quickly and without complaint.They are great about helping me figure out what's an immediate thing that needs to be taken care of and what just needs to be watched and dealt with down the line, so I never feel pressured into services that are truly not yet needed, as more disreputable places might do. The owner and all of the staff are incredibly nice and knowledgeable and helpful. And the fact that they will pick you up and drop you off when you leave your car there for servicing is such a plus. When you find a service station you can trust, it's a great thing!Services: Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Auto engine tuning, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Battery, Oil change

  Aileen Scott
9 months ago
Since Scott moved to Ivy we have taken our cars to his garage. The service is great! We recently moved into Charlottesville, but we continue to take our cars to Scott's of Ivy, because they are the best. Thank you.

  Olivia Firsching
2 years ago
Everyone at Scott s was extremely kind and helpful. Their work is thorough - the report I received after my vehicle s oil was changed was impressively clear and detailed; among other inspection details, it included documentation of some irregularities discovered during the service, and the service advisor provided straightforward, helpful insight into those issues. Scott s also provides a shuttle service to take you where you need (or want) to be while they work on your vehicle and pick you up once the service is finished, which is not only exceedingly generous, but makes the wait time efficient for customers. To top it all off, every person I encountered at Scott s was warm and genuine - it is a place I would highly recommend and will most certainly return to in the future.Service: Oil change

  Brad Sheffield
8 months ago
Easy to work with. Fast service. Solid and thorough communication. Even though they are in Ivy, it is well worth the extra drive to get the best attention to m needs and the best service.Service: TiresService: Tires

  Amy Ellison
8 months ago
Best all in one car shop in the area!! Professional car service and repair (even photos on car inspection report), kind, friendly customer service, easy to schedule an appointment, even let me borrow a car while mine was having maintenance done. Top notch! Love Scott's Ivy Exxon!Services: General repairs & maintenance, Tire rotations, Vehicle Inspection, Brakes, Oil changeServices: General repairs & maintenance, Tire rotations, Vehicle Inspection, Brakes, Oil change

  Lydia D Moore
2 years ago
We were so happy with the service here. Scott is professional, friendly, knowledgeable and extremely proactive. We were notified regularly throughout the process of having my AC repaired and we appreciated the over communication. I love how they provide such a detailed report on your car and make recommendations on every area and estimated costs. Text message reminders are helpful and the online report was great too . They are efficient and definitely I can say this was the best service I have ever received at an auto shop. We are thrilled to have found it having recently moved here and having a not-so-great experience at another place in town.Service: Air conditioning

  Faith Andrews Bedford
a year ago
Scott and his team could not be more professional. They are prompt, thoughtful and knowledgeable. I can always count on them to tell me just what I need, not a thing more. And they give me handy paperwork to keep track of what they ve done for me and what and when I ll need more work. We ve used them for years and I could not recommend them more.Services: Tire rotations, Oil change

  J Curtis
10 months ago
Scott and his team have always provided excellent service since I started taking my car to them over 5 years ago! Even after I moved from Crozet to Charlottesville and purchased a new car, I've continued taking to to Scott's Ivy Exxon.Services: Tires, General repairs & maintenance, Vehicle Inspection, Oil changeServices: Tires, General repairs & maintenance, Vehicle Inspection, Oil change

  Hubert Shaffer
5 months ago
Easy online appointment. Friendly customer service kept me informed of needed repairs and their cost. Service warranty of 36 months. $$$Services: General repairs & maintenance, Tire rotations, Vehicle safety inspection, Oil changeServices: General repairs & maintenance, Tire rotations, Vehicle safety inspection, Oil change

  Carol Barbato
11 months ago
Super nice! Super professional! Explained everything but not condescending! An absolute pleasure to work with & trustworthy too. Shuttle service excellent. A top notch local business that I enjoy supporting with my business!Service: Vehicle InspectionService: Vehicle Inspection

  Peggy Gilges
a year ago
Scott's is very helpful when you need your car inspected, tuned up, tires changed, etc. They are thorough and quick to address your needs.I most recently needed their help after running over some debris. After inspecting my car, they prepared a damage report with photos, and coordinated with my body shop to get my car repaired promptly.

  Mary Gordon Hall
a year ago
I had sort of an emergency need for headlight repair as I was about to go on a trip and noticed I had no headlights. I called my regular mechanic and they said they could not see me until November! I called Scott s Exxon upon several friend s recommendations and they said to just stop by and they d squeeze me in. Extremely kind! Now these good folks are my new regular mechanics. Plus, they have a shuttle service. Thanks, Scott s Exxon!

  Liz Knutsen
2 years ago
Every person at Scott s is friendly, knowledgeable and patient. They keep track of what I ve had done on my car and what is coming up. I m sure my car is in better shape because of their attention to detail. They always try to make scheduling work as best they can and have helped me several times with shuttle rides so I don t have to take time off from work. I would highly recommend Scott s Ivy Exxon. :)Services: Tires, General repairs & maintenance

  La'Tasha Strother
a year ago
My inspection was rejected due to brake pads and rotors. The front estimate was 964.49. The rear estimate was 943.29. They recommend I replace the front brake pads and rotors, but in order to pass inspection, I needed to replace my rear brake pads and rotors. Later that day, I received a second estimate from a different shop. The estimate for the front and rear brake pads and rotors was 880.98. I am not sure if my gender or race had anything to do with the estimate. I am not sure if this is an isolated incident. I was only able to pass inspection at the second shop if I replaced the front and back Scott s Ivy Exxon put my life at risk. I am in the process of filing. I have a witness. Below are attached photos of the estimates.Update: I received a phone call the day after posting my review. Over the phone, the owner admitted to what he is now calling an oversight. An oversight that he did not catch until I wrote a review. In his response to my review, he uses his wife to invoke empathy/understanding. I assume he is doing this in the hopes to counter balance my review. On February 24th, he spoke with me before I received and read the documents. During our conversation today (25th), he stated that he takes the liberty to mark up the price for parts. I asked him to send me a document of his markup price for rotors and pads, he refused. He said, I would use that information against him. Please notice, in his response to my review he did not list the high quality brand he uses instead he attempts to belittle another mechanic/shop. I got my front and back rotors and pads replaced for 880.98 at Cville Imports. I was told by the staff that the price Scott s Ivy Exxon tried to charge me was robbery . The worse thing about this situation is that the owner was the one trying to take advantage of me. Look at the manipulation of his words, From our experience, what is best for the car and the customer is not always the least expensive option. I had the resources to pay for the front and back rotors/pads. We were in the process of ordering the part and my car being fixed that afternoon. What halted the transaction was my friend stepping in. He thought I was being overcharged.

  Casey Brown
3 years ago
I took my car to Scott's Ivy Exxon for my very first state inspection and could not have been more pleased with the experience. Scott himself called me ahead of time, greeted me upon arrival, and walked me through what the process would look like. I got a detailed report and recommendations of how to proceed with necessary repairs. I was not coerced into fixing anything that day, but rather told what needed immediate fix vs. what could wait. Getting a free ride home on the shuttle was great too!Though Scott's is slightly far away for me, I know I will continue to take my car here simply for the great experience. Can't recommend enough!Service: General repairs & maintenance