NAPA Auto Parts - Culpeper Auto Parts Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeremy Fair
2 years ago
I'm so disappointed with the C'ville Napa this morning. I wanted to support my local auto parts stores instead of buying everything online so I visited NAPA first on 12/28/21. We ordered two brake parts, anticipated to arrive before the end of the same week, although I'm never in a rush- mine are all long term restoration projects. Since I found out a snow storm was coming, I decided to grab the parts a day after their anticipated arrival, on 12/31/21. Only one part had arrived, again, no problem. I picked up the first pair of wheel brake repair kits only to find out they were the wrong size completely. I revisit the store a week after the other item was to arrive (holidays) and it was no where to be found, it is now 1/10/22. I asked for a full refund as they were unable to locate the correct parts (I already paid for 12/28). The would not refund me for the shipping of the item that was apparently never located nor shipped from wherever it was supposed to be. THAT SOUNDS LIKE A SCAM TO ME. NAPA can either refund me the remaining $17.99 I paid to have the one item shipped, or this review can stay up here permanently. The incompetence is overwhelming.

  Daniel Mills
2 years ago
Got great service here when I needed a new battery for my truck. Technician helped me out with testing the battery and supplying a replacement. They didn't do the install, but did provide tools for the job.

  Sam Parkins
6 years ago
These guys are pretty good over here at keeping a lot of parts in stock. Warehouse is in Richmond so anything needed to order is usually in within a day or so too. Service is decent and parts are good.

  Connie Rosenbaum
3 years ago
WENT TO API N GOT MY CAR FIXED. THEY ARE ALWAYS GOOD TO ME. BEEN GOING THERE ABOUT 4 YRS NOW I GUESS. THEY HAVE BEEN HONEST N COME N TELL N SHOW ME IF THEY CAN WHAT IS GOING ON WITH MY CAR. A GREAT GROUP OF PEOPLE TO HAVE AROUND WHEN I NEED THEM.

  Chris The_Aten_FPV Brubaker (The_Aten_FPV)
2 years ago
Very friendly and helpful, even 5 min before they closed they still took the time to find parts that I only had partial model numbers for.

  DJ Bickers
6 years ago
Incredible SERVICE at a very reasonable price. Their waiting area is like going to your favorite Aunt's house. Cozy and comfortable.

  D A
6 years ago
Great place to get what you need at a great price. Very friendly staff. The parking lot can be difficult to enter or leave during peak traffic times.

  April Baynum
6 years ago
They were unable to help me install my headlight. Refered me to API which was next door. Whew, they were able to. Other than that, great place, great service.

  Keith Herring
a year ago
Great service. Had 3 people working on a starter for me.

  David Madison
2 years ago
Thank goodness they are still real auto parts stores in Charlottesville. They have plenty of staff and they know what they're talkin about unlike a couple of the other big box stores ...I won't mention any names...

  jules tatum
6 months ago
Parts counter people that actually know cars

  Tony Crupi
2 years ago
Dennis is polite, knowledgeable, and a good person to talk to. Great NAPA location.

  Wade Cotten
5 years ago
Always helpful and knowledgeable. If parts are not available there, will likely be able to have next day from culpeper which is handy...

  Randall Wade
6 years ago
Everybody here goes above and beyond to help you find what you're looking for. If they cant get it, they probably dont make it. Or the manufacturer just sucks.

  Adi-Dev Rudra
7 months ago
Save yourself the headache come here first!

  Hal B
6 years ago
Awesome..I do business there for the company I work with and I shop there for my own personal needs..

  Nick Griffin
5 years ago
Favorite place to pick up parts for my projects. Cool staff, great prices, and good inventory!

  Meredith O'Leary
4 years ago
This is the best place to get auto parts! Reliable, friendly staff, too.

  Steve Browning
5 years ago
A little hard to get to but has quality parts. Good filter selection for just about anything.

  George Kerr
3 years ago
This place has more parts for your vehicle than any other parts store. My number 1 pick for auto parts.

  Ryan Goo Glessner
10 months ago
Not much help and kinda rude

  Ben Davis
4 years ago
Great staff excellent service I would highly recommend

  Angie Shifflett
3 years ago
No one else has my part . But them. They seem to always carry what I need.

  Brian Peachey
2 years ago
Really slow service with guys that didn t know what they needed.

  Chinica Bowles
2 years ago
Very friendly and helpful love the employees

  Eric Nunya
6 years ago
Great parts house with knowledgeable, friendly staff and great parts! Always shop here for parts and supplies!

  Taimi Ando
5 years ago
Very unfriendly staff. Didn't wanna help me change a wiper.

  Pedro Salas
2 years ago
Efficient. I was in and out in less than five minutes.

  Brandon McKenzie
2 years ago
Very helpful and friendly staff.

  Hamed Massoudi
5 years ago
The place you will find something you need for your car