Malloy Ford of Charlottesville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick Johnson
a week ago
Everyone was very friendly and there was no pressure at any step of the way. Our sales rep Zach was great. He made it easy and was honest about what we could do with the numbers for the car. Overall very happy with my purchase!

  Erin Short
3 weeks ago
Update: Took my car in to a different mechanic yesterday morning for a second opinion on state inspection - he was so shocked that my car had been failed by Malloy that he came out to ask me in person. He also confirmed that under no circumstance should anyone be charging $800 for rotor resurfacing and new windshield wipers blades. Car passed inspection immediately. If your car fails at this dealership, get a second opinion!Extremely disappointed in the service provided. My fiance brought my vehicle in several weeks ago for a check engine light on. Dealership stated that the purge solenoid needed replacing and they would order the part. Several weeks of no contact, we have to chase them down to get an answer as to when the part is in. Once it finally WAS in (a month later), we scheduled an appointment for 8:30 as we were told the work would take 3 hours for the replacement plus a state inspection. Bear in mind, the dealership claimed to have completed a multi-point inspection at the first visit, and listed every item as "passed." The day of our appointment, the work still isn't completed at 2PM, and we're informed that it will fail state inspection unless the windshield wipers are replaced and ALL FOUR brake pads and rotors are "resurfaced" to the tune of another $800. This after ANOTHER "multi-point inspection" in which those items are listed as "passed." Either neither of the multi-point inspections were completed, or the standards they set for passing are not actually road-worthy - or the work didn't need done at all, but they'd like another $800. Absolutely not, we'll take our money elsewhere, thanks.

  Kimberly Berglund
a month ago
Glenn at Malloy Ford's service center in Charlottesville, VA, provided exceptional service when my car had an oil sensor issue. His team patiently diagnosed the problem, he explained everything clearly, and answered all my questions.Glenn kept me informed throughout the repair process and ensured my car was fixed efficiently and to the highest standards. His expertise, professionalism, and commitment to customer satisfaction make him a true asset to Malloy Ford.I highly recommend Malloy Ford and especially request Glenn's assistance for any future service needs. He guarantees a positive and stress-free experience.

  Lisa Nelson
6 months ago
If you re looking to buy a Ford in Charlottesville, go visit Renee. She is top notch, knowledgeable, helpful and most importantly, not pushy. Myles worked to get us a great interest rate considering the market right now. We were very happy with our purchase process. Everyone truly went above and beyond.

  Jessica Marvin
3 months ago
Ok let me first say I despise shopping for cars. I don't think anyone really likes it but I avoid it like the plague. That being said my hubby and I drove into Cville today ready to do battle but Malloy made the process as painless as something like this can be. I already had 2 vehicles picked out I wanted to look at. Hakiem did not try to change my mind or upsell me (which he will never know how much we appreciated that) he simply asked what we would use the car for and actually steered us towards the less expensive vehicle because it suited our needs more. Rusty the manager was funny and brassy but in the nest way possible. Levi from finance was wonderful he gave advice without being pushy and between the 3 of them we test drove, researched, trades in and purchased in about 3 hours work that involved face time with us. I am sure they did more behind the scenes. I have to say I appreciate these guys and the work they put in for us today. As long as this beautiful car holds up like I think it will I will definitely be back for another hopefully several years from now. But if you need a car go see them!

  Daniel Harper
3 months ago
I appreciate the team at Malloy Ford. They make it an easy, professional car buying experience every time! The service center has been great too

  Sally Clarry
5 days ago
Each person who helped me purchase my vehicle at Malloy Ford of Charlottesville was friendly, knowledgeable and very willing to answer my questions. They made the process easy. Definitely a 5 star performance!

  Hillary Sheehan
2 weeks ago
I would NEVER EVER recommend having your car serviced here. I would put ZERO STARS if I could. I called and left a voicemail to the manager of the service center and never heard from him explaining my HORRIBLE EXPERIENCE. I waited for 3 hours for them to tell me exactly what I told them what was wrong with the vehicle which is the break pads. I asked multiple times if it was done during my time there. They didn t even look at it because the service representative said they are going to put it together then bring it out to me which only took 2 minutes tops. Break pads and rotors take more time to put together than 2 minutes. And since they said it would take an additional 3-4 hours just to put the breaks on my car. And that s if they had the parts which they lied to me and said they didn t then went back on their word and said they did in fact had them. Then the service representative had the audacity to LIED straight to my face and told me my warranty didn t cover my breaks which in fact they did. I would ve never wasted my time like this if it wasn t covered. They just didn t want to service my vehicle they said couldn t you take it back to where you bought it The nerve. I asked for a courtesy car since I had a 4 month old baby they said no but they have a shuttle. Seriously. It was an overall HORRIBLE EXPERIENCE! I will never go back there again and I won t take down this post unless they make it right. As of 03/29/2024. If they haven t made it right then what does that say about how they will treat you.

  tnt mack
a month ago
I used to really like taking my Traverse here for service.. but since it is Malloy now.. the prices and the up sale that you have to deal w/ are crazy.. OIL CHANGE $130 USED TO BE $80 UNDER JIM PRICE. Also wanted to charge $200 for 2 air filters that online cost $40. This feels like a rip off - won't go back now - consumer beware

  Adam
a week ago
Went to browse their inventory today (Sunday afternoon) and was approached by sales consultant Hakeim. Hakeim was super personable, understanding and approachable with our needs and wants without being overbearing to make a sale but rather educating on what was available within our budget. Have always been weary of car dealerships/sales consultants although Hakiem is just a normal down to earth guy who s trying to help all those in the market to purchase a vehicle understand and feel comfortable during the car buying process. If looking to buy from Malloy Ford definitely seek out Hakiem to point you in the right direction.

  Fred Held
4 months ago
Both finance and sales took the sting out of what I expected to be just another car buying experience. Fantastic sales person Carlos was both knowledgeable and patient as we test drove several vehicles' while weighing the pros and cons of each. The process took two days after which I can now proudly say I'm the happy owner of a 2023 Bronco Sport. Good job, guys!

  Timothy Brown
7 months ago
We purchased a used Ford Explorer. We spent hours there during the purchase.We purchased the Resistall 360�.I went there to have that applied. Told it would be an hour. I understand that they had to clean the vehicle first. But we were there for 3 hours. Was in a hurry to get home so I didn't inspect the entire vehicle before driving off the lot.BIG MISTAKE. There is a 10" Crack in my windshield. It wasn't noticeable at first because of reflection from the light. But we hadn't driven a tenth of a mile before calling them to say the windshield was cracked. They said it was their word against mine that they didn't do it. Then they said they would cover the deductible. Now they say they will only pay half. Never again will I step foot on that lot

  Ms Day
11 months ago
This was our second auto purchase at Malloy of Charlottesville in 3 months, we truly were treated like family.Great sales team, finance department and Cadience who is the cheerleader for the team! Thank you for my 2023 Bronco Sport Heritage Limited in Robins Egg Blue!! And my husband loves his bright red 2022 F-250 Diesel Lariat.

  Sawyer Wernig
3 months ago
Our Audi Q5 unexpectedly died right before Christmas sending us into the headache of car shopping. We hit most dealerships in Charlottesville, but ended up falling in love with the 2023 Ford Bronco Sport. Malloy Ford of Charlottesville took great care of us. Our salesman (Hunter Turner) was incredible. He made the process fun & easy from start to finish. Definitely ask for Hunter when you begin your new or used car search! I promise you won t regret it.

  David Cunningham
a month ago
Absolutely the worst service experience at a Ford dealership I've ever had. Made online appointment through my Ford app to have my 2016 f350 dually serviced. Arrived at the dealership's service department. First words spoken to me was " he'll help you " by a gentleman with a beard leaning back in his chair not doing anything bsing with his coworkers. So I go down to the only person who looks like they're working. I walk to him and get checked in. Go to the service department waiting area for awhile, walk around the lot, killing time. Service is done and I'm taken to the payment desk. No service sheet just a bill. First time I've never received a detailed service report. Ok, thought it might be in the truck. Nope. I figured ok, maybe it was an oversight and I won't lose any sleep over. Leave and start back home, 33 miles away. Get on the highway and notice someone has unplugged my dash cam. I plug it in and call the service manager. Called me back and I informed him of that someone in his department had unplugged. He asked to review and he would check with the shop. I get home and pull the footage. Not only do I see a mechanic unplug the camera but he's in my tan leather interior with grease covered hands. Watch more footage and get to watch an employee work my radio and, get this, dig in his nose with both hands discarding boogers in my truck. Speak with service manager and he informs me that the mechanic denied doing. Which I replied that you have a liar working for you because I have footage of the event and I tell him about the booger flicker. I asked who's going to detail the truck. He offers and I head back. Another 66 mile round trip in a f350 getting 14mpg. Drop off, get told now the mechanic says he always messes with customers cameras. Service manager tells me he informed him that is not to be done. Ask about the lack of service report and I'm informed that software is changing and they can't print. I inform the manager about my time an fuel and he says he will top off after cleaning. Why no verbal review? Why didn't the service provider tell me that? Get a loaner, go to lunch, come back and few minutes later truck is done. He offers to pick-up my next service. Cool. But as I drive off, no fuel and I nearly have an accident on the way home because some idiot put armor all or some product on my hard plastic floor mats and feet are sliding all over the place. Stopped and removed until I get home and clean off. Unsure if I'll take him up on his offer or go a little further to Richmond instead. Finally to the owner or general manager. I have never walked a lot at a Ford dealership and not been engaged by a sales person. I always enjoy the opportunity to look at vehicles and see what might be worth considering. Missed opportunity. Particularly when there was staff standing around inside, talking with each other, you know because I'm sure they're selling a lot of vcars to each other.All I can say is be careful. If a mechanic will lie about one thing they will lie period. Did he actually drop my oil? Were my brake pads and lines checked for issues? I know my fluids weren't topped off because I had to refill windshield fluid reservoir myself, had to add air to my tires. Basically I had to inspect my vehicle. First time I've ever felt the need.

  Stanley Feuer
3 months ago
Carlos make it easy and relatively free of drama. He was good to deal with and helpful. The only problem is that he would name a price, I would make a counter-offer and he would take it to the manager who rejected both of our prices. If a salesman names a price, I expect that they will honor it. Otherwise, all the sales should be done by the sales manager.

  Tywana Tejada
3 months ago
Made an appointment online for an oil change. I selected the earliest 7:30 Saturday slot. I get there at 7:25 and wait. It doesn't open until 8 am. It is freezing raining out and I left to get back home. I call when they open and tell them what happened. A lady transferred me to Paul. I told him what happened and he said he had no control what happens online. No sorry or apology of any kind. Very rude and unconcerned about how I wasted my time. I will not be going back.

  Darnell Eppley
5 months ago
I had purchased 3 vehicles from Magic City Ford in Lexington since 2016 but they would not match the price at Malloy so I went there. Teddy and John were AWESOME. It was a great experience everyone was so friendly and excited to help me. good Job Malloy.

  Glenn Carpenter
2 weeks ago
Great experience. Hosting Hart is an excellent young salesperson. Very good to work with. 2020 Edge with 24k miles for 24k dollars. Great deal. Nice car.

  Stephen M Alonso
5 months ago
I purchased a used (2021) Ford Expedition which I am very satisfied with. Would have given 5 stars if not for couple of things which I will list below.Here is what I m not happy about.I live about an hour from the dealership. I looked at the Expedition on the evening of October 30th and told the salesperson and the sales manager that I was interested, however, I wasn t prepared to make a decision that night. The next day (October 31), I told the sales person that I was interested in moving forward and to send me the paper work. The salesperson really wanted me to do it that day because it was the end of the month. So I agreed to come down (1 hour drive to the dealership) and told him I wanted the car detailed like a new car (not simply a quick wash/vacuum job) and he said that he would take care of it. I emphasized that I wanted it detailed to the extent that he would if he was buying his dream car (which happens to be a brand new Ford Bronco) so that we would be on the same page. He agreed. There were a few sunflower seeds in one of the door wells, leaves in the back storage department, visible dirt on the interior side walls, etc.As I was leaving I noticed the license plate was inside the wind shield on the driver s side because the front license plate holder was missing. I brought this to Nico attention and it was eventually resolved. I did appreciate that it was resolved, however, this that isn t something I should have had to insist on before leaving the dealership; which I did.My impression was they were more interested in getting the deal closed on the 31st than they were on taking care of their customer s (me) needs.I letter the sales person know this (via text) and the general manager (via email). 3 days later neither has communicated back with me.Anyway I am happy with the purchase of the Expedition but very disappointed with the dealership.

  nick brouwer
a month ago
Never coming here again. Came in to get my car inspected and an oil change. Failed inspection on front and back brakes and rotors, bad windshield wipers and a license plate bulb out. They insisted my rotors were rusty when they are as smooth as could be, and that my 2 week old windshield wipers were old and torn. Fast forward one day and out of no where both windshield wipers fail and my brakes are squeaking and grinding. My car was tampered with by the professionals that can be seen most of the day just standing around and vaping and talking about screwing people over. They tampered with my wiper blades and god knows what else. (I can prove and will post same day before and after pictures) I ve had nothing but problems with this dealership and I am forever taking my business elsewhere.Always take before and after pics and do a diagnostics run before bringing your car to Malloy.

  Debra S
5 months ago
I was searching for a new Escape plug-in hybrid and Malloy just happened to have the exact one I was looking for. On Ford s website it was listed as just arrived . I quickly scheduled a test drive and fell in love with the car. Nico is the sales guy who helped me. He was very friendly, knowledgeable about the vehicle, and even gave me his cell phone number, if I had any questions, which I did! I ve only had my Escape for two days, and I absolutely love it. It s everything I hoped for and then some! Thank you, Nico and all the wonderful staff at Malloy for a great experience.

  Merle Beachy
3 days ago
Hi,My wife and I were served with courtesy and our questions answered. We feel like we were able to purchase our vehicle with confidence.Thank you for your service.

  Ean Of The East
a month ago
You can improve by first listening to what your customers are asking for. They could not perform a simple task by correctly documenting why I was brining my truck in. I said a paragraph on the phone about what I wanted checked out by a qualified mechanic. When I arrive to my appointment I asked the lazy guy behind the commercial desk only because he was the only one available and he says she has you down as "powerloss". During the whole paragraph I was stated, all she pick up was powerloss. And I even said I did not have a powerloss, I have a problem feathering my throttle. Then after correcting him, Everytime I talked to someone I would ask what they had down as why I am here and it never changed from powerless no matter how much I explained why I was there. Then I got no call from anyone for three days. I had to call and leave three messages, when I got a call back in five days, Elliot was making excuses about some doctors appointment. Not everyone ,everyday had an appointment, someone could of called me to let me know what was going on with my vehicle pertaining to time and when it was going to be checked, the whole reason why I made an appointment instead of arriving and dropoff. Then at that five days, it takes another week for them to say they can't find a powerless, they never checked my throttle or figured out why my CEL turns on and off. As soon as I get my truck I hear the noise. Let me tell all you all something. My truck has GPS. I know where it is and when it is idling. They did not look at it. In my data they moved it on Monday for a couple of hours, which was the brake service coolant flush and tire rotation, which in tale, I only had done because when I finally received a call all they were saying was there was all these other things from a multi point inspection. They did not look at my truck for why I brought it there. I am never returning and neither is the fleet I work for. Thieves.

  J E
5 months ago
We've had plenty of good experiences with service people here, but it's been a consistently bad experience overall. They've constantly overcharged us and upsold us on things we don't need.Though it could be coincidence, about half the time we get the car back from service, there is a new issue within the next day or two.I once pointed out that things seem to be breaking much more often than they should be and asked the service person if he was surprised by this. He said, "No, because human beings make mistakes." I thought maybe this would lead at minimum to some apology that they had screwed up -- "sorry our mistakes are draining your bank account" -- but he just left it at that.Thank you to the folks who work there that we HAVE had good experiences with -- this isn't a criticism of you. We're just done with Malloy Ford overall.

  Lame Kerra
3 weeks ago
Me and a family member were having issues with a transmission of ford focus, it was urgent as we were out shopping when the issues started so we ran it to malloy and wow! they tried to charge us $4500 for the repair (went to a different dealership and they didn t even en knowledge half the issues with the vehicle) The man who we spoke to and dropped the vehicle off to was very rude and seemed like he hated his life and his job.STAY AWAY FROM THIS PLACE FOR ANY REPAIRS/RECALL REPAIRS!

  Michael Martinez
3 months ago
I did a special order for the Ford Maverick. Going in to pick-up my special order was seamless and was in and out within an hour. Employees were nice, courteous and expedient.

  Mike Calhoun
2 weeks ago
Could not have asked for better service. Paul Bergin kept me informed of the repair status as the engine was being replaced on our escape . There are not enough stars to give him and Malloy Ford service Thanks again great working with you Paul

  Richard
4 months ago
Carlos was the salesmen I worked with. He was professional, polite, and very easy to work with. Evelyn was our finance officer and she was knowledgeable, fast and pleasant to work with. Cadence was equally pleasant and polite. Overall, I would recommend Malloy Ford.

  Austin Gregory
7 months ago
Malloy Ford was a very familial atmosphere. I was about an hour away and they were flexible in allowing me to test drive the vehicle. They stayed after work hours, which I was so grateful for. The finance manager, Miles and the saleswoman, Renee, providing above 5-star customer service and were incredibly helpful through the process.Renee even drove an hour out of her way to deliver the car for me after I signed the paperwork the night before. Very grateful to have honest folks like Renee and Miles in the industry. Will definitely consider them for my next person and can't recommend enough.