CMA's Colonial Nissan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rebecca Bergum
2 weeks ago
I had a wonderful car buying experience from beginning to end. Aside from the fact that I LOVE my Nissan Kicks, I would say it was the people that made everything special. Quinton, my Sales Associate, and Scott, the Manager, were awesome. They were helpful, thoughtful, flexible, and very professional. They won my trust and I can without reservation recommend them and CMA Colonial Nissan to anyone who is in the market for a car!

  George Harris
a week ago
Scheduled a transmission fluid exchange. Service guy (forgot his name) had my vehicle ready early. Very pleased with Colonial Auto service department.

  gloria gregory
4 weeks ago
I would like to thank everyone who has helped me get my 2016 Nissan Murano in tip top shape. Josslyn is my new best friend. She has gone above and beyond to take care of me, she is pleasant and very professional. Also a great shout out to Clay who doesn't make you feel bad about asking on how to use a the new bells and whistles. This has been a great plus finding people who make you feel comfortable when bad things happen. Thank you Colonial Nissan

  Sarah M
a week ago
Quinton was absolutely amazing. He made our experience smooth and hassle free! He worked very hard to get us in the vehicle we wanted and in a timely manner. Definitely looking forward to working with him again in the future. Thanks Quinton!

  Brandon Jordan
4 days ago
Hands down the best car purchasing experience ever! My salesman AJ was super knowledgeable about the 2023 Ariya I was interested in, and Scott did a great job of understanding my unique situation and putting together the best deal possible for me! I had done my homework online already and this deal was almost too good to be true- Give them a chance and they'll blow you away! Eric in finance was great as he walked me through the final payment numbers, and they bought my old car and had me out with a new Nissan in under two hours! I'll definitely be using them again for any future car needs.

  Charlotte E Jackson
2 months ago
I recently purchased a new Nissan Rogue SUV and had an excellent experience at the dealership. Sam Clarke, my sales guy, was amazing. He was very professional and knowledgeable, and had everything ready for us upon our arrival. His preparation made the entire process smooth and efficient. Additionally, Mike Phillips, the finance manager, was equally impressive. He had all the paperwork ready to be signed and the DMV paperwork prepared, which saved us a lot of time. Both Sam and Mike's dedication and attention to detail made the car-buying experience a pleasure. I highly recommend working with them for a seamless and enjoyable purchasing process.

  Jennifer Matthews
2 months ago
I had an excellent experience buying a new Pathfinder! It was enjoyable and straightforward. Drew was extremely knowledgeable and personable. He made sure all my needs were met and any questions were answered thoroughly. Highly recommend Colonial Nissan. Go see Drew!

  Sara Greer
a week ago
My wait was in a very comfortable area where I chatted amiably with several others waiting as well. In a normal span of time my car was finished! Price was as expected and staff could not have been nicer.

  Will Goodrich
2 weeks ago
Andrew in the service department gave me exceptional & professional customer service. The cashier whom I don't recall her name, was polite, happy, & friendly as well. Andrew was timely, & made the usual dealer recommended maintenance suggestions per mileage & age of vehicle, which I didn't do (I go by manufacturer recommended cycles which can differ from dealer recommended cycles). He looked up my warranty, & printed out all of my Nissan NV 3500 maintenance history after I initially denied a printed copy. He wasn't bothered that I changed my mind & he had to look it up again. He also gave me the part number to a fog light that was broken & caused a failed state inspection, & informed me that they had it in stock. I already knew about the light & the Nissan part cost before I went in. I will replace it on my own & return for the pass. He wasn't pushy or bothered. He just said ok, bring it back without an appointment & we'll have the tech sign it off. We've always had a positive experience here even though we bought our vehicle in another state. The experience at this dealer over the last 3 years is far & above so much better than the generally poor experiences we have had at 2 other brand dealers here in Charlottesville over that same time, even after they changed owners. I literally left today thinking I would & want to buy a vehicle from this shop solely based on my experience today. I don't even want a Nissan vehicle, we only bought an NV for our large family because it was the best of those big vans. Thank you for your integrity & care to your customers. It was noticed by me in a big way. Keep it up.

  Courtney Stalnaker
a month ago
Andrew was really helpful! Everyone I worked with was great and very professional. I didn t feel the typical dealership pressure to buy a bunch of unnecessary things and they fixed several car issues even though they weren t related to my recall. Thanks to all!

  Michael Gilchrist
2 months ago
Drew was extremely helpful and made our new truck buying experience very smooth. I would recommend him and the rest of the colonial staff to friends and family. He worked with us and helped meet our needs. The finance dept. was great too!

  Judith Taylor
a week ago
Failed to advise I needed to bring all sets of keys for recall work when appointment was made. Now I must make second appointment and have cost of driving to Cville twice with $3.55 per gallon gasoline plus the 90 minutes of my very valuable time. I bill my time at $350 an hour. Your error of ommission ends up being a costly burden forced on me.

  Alex Kuhn
2 weeks ago
I ran into a median due to the snowstorm this past January and had to take my car to COLONIAL, my car was undriveable. They not only kept me up-to-date with ALL the repairs and what it would cost, etc. but they are helping me with payment plans. They are a great company to work with and I will take my car there anytime for anything. I HIGHLY RECOMMEND THEM!

  Allan Sparks
2 weeks ago
Gino, our sales representative was very attentive and helpful during our visit and process of buying new truck. Never made us feel uncomfortable or pressured, was able to answer all of our questions. Scott and Eric were very professional also.

  Guy AIKEN
a month ago
Quinton is just terrific. He's their EV specialist, and he knows everything. We leased a 2020 LEAF for a few years and recently exchanged it for a 2024. He guided us through the whole process, walking us all the different places we needed to go within the dealership, giving our 2-year-old daughter some things to color on, and just being a genuinely nice person. Whenever I've stopped by the dealership since, I've always looked forward to seeing and chatting with him. Can't recommend him highly enough.

  Jackie Hebert
a month ago
The service rep was amazing. I was waiting for the car and needed a quiet space for a zoom meeting and she located a perfect area. Really appreciated the kindness and professionalism at this dealership.

  Tim
2 months ago
This dealership is like every other, in that if it has the car you want at the price you can afford, you will buy there. If either are not true, you won t. I doubt any of us would buy a car we don t want, or pay a price we cannot afford, just to do business there. That would not make sense.The reason why I didn t give a one star review is because of Nick, the general manager. He stepped into a very messy situation with my deal, and smoothed it out as best he could. He tried to make it right after the fact, and for that I am appreciative.The reason why I cannot give three stars, or certainly anything higher, is the performance of Scott. He was condescending from our first interaction, and he mishandled my deal over and over again. The last thumb in the eye came for me today, more than two months after the transaction, when the DMV informed me that the insurance was not switched over and I am out of compliance. I have two weeks until my license is suspended, I ll have to handle this tomorrow myself.This is the conversation I had with Scott in January:Tim: Why do I not have insurance on my truck? I paid the processing fee, it s quite expensive. What was that for? Scott: The processing fee is not to process the sale. Its dealer profit added to the sale. It s not for processing documents, it goes into the dealership s pocket. That level of deception is egregious, I m surprised he admitted it. Actually I m not, he wanted to stick it to me, and he did. I ll have to untangle it myself tomorrow. I m my opinion, you can find a better dealership, and certainly someone better with which to work. I highly encourage everyone to do that.

  Garrika Ross
a month ago
The Service team here is great. Personalized, yet simple care goes a long way. Doug, Mike and the gang always make sure my needs are met above expectations!!

  Private Investigator
2 months ago
Bob Kemp the salesman was fantastic. He answered all my calls, texts, email with highest priority and professionalism. Haven't brought a car from a dealer in awhile so that made me more comfortable.

  S Lacy
5 months ago
I purchased a 2011 Nissan Sentra from Laura and she was the best. I live 1 hour 30 minutes away and I asked her to provide pictures of the vehicle because I wanted to be aware of any imperfections before I purchased it. Laura went a step beyond and did a video and pointed them out. I appreciate her honesty and when I came to purchase the vehicle everything was exactly as she showed no surprises. The buying process was seamless and the customer service was great. I would definitely recommend Laura as your sales person. She even followed up with me to ask how my son liked his car.

  Ann Sellie
2 weeks ago
The service advisor Andrew was wonderful, informative and very polite. The service was done in a timely manner. I want to thank all.

  Andy M
a month ago
I had a great experience at CMA during my recent purchase. Quinton, Scott & Gino were all incredible to work with.They took the time to understand my needs, & walked me through my options.I highly recommend CMA!

  Marianne
3 weeks ago
I recently sold my Infiniti to Colonial Nissan and leased a Rogue. The entire process was quick and so easy. They searched to find a Rogue with all the featutres I wanted, then walked me through all the required paperwork. Many thanks to Andrew Haggard, Laura Barabochkine and Mike Phillips, and an extra thank you to Drew for the after sales assistance with my beautiful new SUV.

  S May
3 weeks ago
We had a great experience purchasing from this dealership. Gino was professional and extremely helpful throughout the whole process. We will be return customers!

  Zach Scott
3 months ago
I bought my 2015 Nissan Altima from Colonial Nissan and the service I received was impeccable. This was the first vehicle I've bought from a dealership so I didn't know to much about it but they went beyond and made sure I was comfortable. I greatly appreciate Quinton for going above and beyond to help me get this vehicle! I highly recommend going to CMA Colonial Nissan if your looking for a great vehicle and outstanding service! Thanks again to the ones who helped make it happen I appreciate you guys!

  Stephanie Atchison
2 months ago
I love have they heard my needs and worked with me to make everything work. We have now bought 3 vehicles here and plan to continue to purchase here whenever a another vehicle for our family is needed. 100% recommend them.

  Terri Seto
a month ago
All of my service needs were met. The inspection indicated that I needed new tires which I was quickly informed of and given options. I very much appreciated the communication via text.

  Jennifer Marrs
3 months ago
I had a 730am appt to wait for a Va State inspection. From 810 which is when I went yo the window to see what was happening till I got a text at 834 nothing was being done to my I car but sitting in the air. I watched through the window. I replied back to the text instantly which I felt was poor in itself to text me when I m sitting right in your waiting room. I wait another 15 minutes before I go to find out what s going on because no one is working on my vehicle. The Service comes back and said no one got my text, again I m sitting right in the waiting room. Why didn t you come to me??? So I get out 1.5 hrs later when atleast 1hr and 15 minutes of that I watch my car sit. Then your cashier is coughing and hacking and doesn t say one pleasant word at check and the way she was hacking over there I didn t want to hand her my card. It was an overall poor customer service experience!!

  Bill Emanuel
4 months ago
I was very pleased with routine maintenance provided by Colonial Nissan. Arrangements were efficient and the work was completed in a timely manner. The Colonal Nissan facility provided a excellent area for waiting, etc.

  One Or Two
a year ago
The entire experience was completely unexpected. I was impressed by the customer service prior to my arrival. The sales agent was very responsive to my requests. As well as the sales manager and the agent who assisted with the purchase process with the bank. I am not great with names so please excuse the lack of detail on the names of who all assisted me with the purchase of my Nissan Rogue. I strongly recommend anyone come shop at CMA Charlottesville for the optimal buying experience! Thank you again for your service.