C-Ville Imports

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ariel Brooks
2 weeks ago
Very friendly and pretty fast service from my experience so far. I've had my oil changed twice by them and never an issue and fair price in my opinion.

  Kim Grover
8 months ago
I love CVille Imports! I've been taking my cars there for years. They do a great job with repairs of all sorts. They won't do work you didn't ask them to do, but they will let you know if they see something that needs attention. Their price is fair, and the work is done in a reasonable amount of time.

  Audra Jones
10 months ago
Cville Imports is top notch! When the gear shift on my Fiat 500 Abarth stopped working, I called dozens of mechanics in town before trying C-Ville Imports nobody would work on it but them with it being an Italian import. Immediately they put me at ease with a suggestion about what could be going on and the recommendation to call my insurance company before having the car towed to see if it could be covered (something I hadn t even considered!). My insurance did cover the tow and Cville Imports had my car back to me in less than 24 hours. A problem with the fix came up again after getting the car home (that would again would have required a tow) but the mechanic was kind enough to drop by my home and fix the car enough so I could drive it to them to tweak the repair.They got it fixed quickly again and didn t charge me for the additional fix needed, which was a huge relief. And there s been no problems since.I highly recommend and I ll be taking my car here for all future repairs and maintenance!Service: General repairs & maintenance

  Aron Heintz
5 months ago
Good quality work at a reasonable price. I have brought my BMW and Subaru here.

  Nathan Harbin
a year ago
I was in C'ville for a UVA appointment and broke down on my way out of town. This shop was close to me so I called and limped my truck to their parking lot. The shop was super friendly, honest, professional and got my repairs completed extremely fast. I wouldn't hesitate to take any of my vehicles here again in the future. Thank you.

  Christopher
a year ago
Was never given an estimate. I asked on three separate occasions and they said they hadn t gotten to my car yet. An hour later after I called them they called me and told me it was done. So I was forced to pay whatever they charged. My starter had gone bad and for my vehicle around 100$ is reasonable for the part but they got one for 220$. Not a good experience and I wouldn t recommend. Maybe I am a one off instance because this place has such high reviews but I m just disappointed.Service: General repairs & maintenance

  Bryan
5 years ago
Fabulous independent repair shop. Extreme integrity, honesty, and fair pricing. I bring Subaru, Mazda, and BMW vehicles here and have a never had any problems. I especially like their flexibility if I buy the parts and then they install them, charging me only labor. Also great for State inspections.

  DB Greene
3 years ago
Great mechanics! Honest, fast, and know what they're doing!! Wish we lived close enough to have them as our personal mechanic. Got a lg stick rammed in the radiator on the interstate, they fixed it within 3 days no problem. Also the gentleman that owns the shop has the coolest collection of old old Volvos. Love this placs

  Donald Smith
2 years ago
C'ville Imports is the model of what car repair shops should be like. Not only are they fantastic mechanics, they are honest. They will not try to get you to do maintenance that is not necessary and will tell you the most economical way to do a necessary maintenance ie: if a aftermarket part will suffice they will not try to convince you to use an OEM part. They are equally qualified to work on any car even if it is not an import. I am reluctant to take my car anywhere else to have work done on it.

  Matthew Montgomery
6 years ago
I took my car to the local dealership for recall work and was given an extensive list of "recommended" service work totaling $1800. I brought my car to Cville Imports and they checked all the dealership's recommended work and told me that, apart from tires that were borderline but would pass inspection, none of the recommended work was stuff they would recommend. I've been talking my cars to Cville Imports for many years and have always found them to be extremely honest and forthright... And I know how rare that is in the auto repair business, where the business plan generally seems to revolve around ripping people off. Highly recommended.

  Daniel LaRusso
4 years ago
I have rarely had such a positive experience at any business in all of my years. They are HONEST, good people looking out for your best interests. I know my fair share about cars but I am unfamiliar when it comes to pricing/parts acquisition/labor costs etc. They advised me on what my vehicle needed and what could wait until the next service. (Prioritized me, the customer, over their profit)I was expecting to pay many times more than what they quoted me for two separate jobs. Nat, Craig and Darren got my 1997 LS400 in and out on the same day on two separate occasions for extensive maintenance! BR took his time explaining the repair process and the different types of parts available.Absolutely great service at an UNBEATABLE price. These guys are truly great. I wish them the best and will ONLY continue to bring my Lexus' here as well as my friend's Volvos, Hondas and Subarus. Forget the dealership! They actually care about their customers and their cars.Their shop is always busy for a good reason: they are absolutely the best shop in town. Old school, honest service. Thanks again guys.

  Jonathan Slagle
8 years ago
I've taken cars there a few times for maintenance and diagnosing issues, and every time I've been thoroughly impressed with their honesty and understanding. Once, I came in and thought I had a potentially serious steering problem, but they told me it actually wasn't that bad and if I could tolerate the little noises it was making, I didn't need to spend the money. That was over 2 years ago and that car is still going strong.Another time I had a pretty obvious blown transmission upon arrival. They checked it out, called several places around town trying to find me a good price on a replacement, and didn't even charge me for looking at it or keeping it for the few days it was there when I decided to get it rebuilt elsewhere instead. These guys just give outstanding service every time. Period.

  Kazi Ashik Islam
7 months ago
I went for a state inspection. They were very courteous, completed the inspection within 40-45 minutes.

  heather davis
6 years ago
I was really optimistic about this place due to their good reviews, but I had a very unfortunate experience. I took my car in to have a full check prior to going on a cross-country trip. I told them we needed to do a thorough check and make sure everything was safe and in optimal repair for the long road ahead. They said all was fine and nothing needed to be fixed. After being on the road for only a couple of days, I had a major breakdown as a result of a very worn part that hadn t been caught previously. This worn part caused other parts to break and left me with over a grand in expenses when it should have been an easy $250 replacement. This was negligence and an oversight that ended up being very dangerous and costly.

  Adam Butler
5 years ago
I had a 2006 XC90 with 253,000 miles on it. My parents bring their Volvo here for service so when mine acted up on a trip to C-Ville, I brought it in too. It was Friday afternoon before the July 4th holiday and BR only had a couple mechanics in. While he didn't give me good news on my car (the turbo blew), he took the time to check out my car and gave me the honest assessment I needed. I really appreciated his integrity and candor.

  Brooke Tobben
3 years ago
New to Charlottesville and needed a car inspection for both of our cars. Was referred by a coworker and I am so thankful for them sharing this place!!! The shop got both cars inspected, and I needed brake pads. All completed same day!!! Price was spot on! Thank you!!!!!

  Brenda Lawson
9 years ago
I have taken all my Subarus to Cville for the past 20+ years and can always rely on the friendly folks there to diagnose and fix everything with the utmost professionalism. Honesty is always the best policy and they represent that perfectly!

  T Adajian
10 years ago
I've been going to C-ville Imports for more than 15 years, with quite a number of different cars. They are reasonable, completely honest, and pleasant to deal with. I recommend BR and his crew without any reservations.

  Madelaine Denno
10 years ago
Was recommended this shop through a Volvo specific forum- brickboard. I've been here for routine work like AC recharges and oil changes, as well as trying to have a troublesome electrical problem diagnosed. In all cases, their prices have been reasonable, and for the electrical problem, their technician was very up front about the fact that the problem was difficult to diagnose and suggested a few simple solutions after doing some basic diagnostic on the car. I've been very happy about the service there and the location is convenient for me.

  Noah Kopp
4 years ago
C-Ville Imports was able to get my 2015 Subaru Outback into their shop quickly, and they replaced my damaged catalytic converter for hundreds of dollars less than the dealer quoted me! Everyone in the shop was very friendly, and I'll definitely bring my car back in the future.

  Monica Mak
a year ago
Had an issue, came in, and on last minute, short notice, out of their own kindness, gave me a great suggestion, changed the code on my car, FREE if charge, and told me to come back if there are any problems.

  Tom Pulju
7 years ago
This shop is great. I needed a bolt off a broken part, to put on a new part, to fix my truck, which was broken down more than 100 miles from home. C-ville got a torch out to get the bolt loose for me, refused to take any payment, and then offered to put the part on (the pickup was down the street) if I did not have the right tools handy. Wow. I am more used to shops here in Fairfax trying to overcharge me for things that do not even need fixing.

  Aaron Sharpes
6 years ago
I've gone to C-Ville Imports for inspections and a tire change before, but recommended them to a close friend who planned to drive across country for a move. They evaluated her Subaru Outback under the instruction to check it for anything showing any signs of damage or anything needing repair for a long trip. Despite the car having 189,000 miles on it, and a high likelihood of something being wrong with it, they cleared it and didn't mention anything was wrong.Fast forward to a week later, during her move. She broke down and needed emergency repair due to something that would have cost $200 to fix, which would have stood out and looked bad to any halfway decent mechanic. Due to the negligence of C-Ville Imports not catching the issue, it did another $800 worth of damage, costing a grand to fix on the road, during a move -- precisely the situation she scheduled an inspection to hope to avoid.I'll be taking my business elsewhere, and would advise you do the same (at least if you own a Subaru Outback). While most reviewers claim they will not "rip you off", they will also apparently not tell you of anything wrong with your automobile. Personally, I'd much prefer being overcharged as opposed to completely ignored.

  Sean Bias
a week ago
Best mechanics in Cville proper!

  Donal Day
a year ago
The mechanics are fast friendly and almost family. For any serious work on my Honda's, I go there.

  John Dennis
6 years ago
Honest auto repair shop to take your Volvo s and Japanese cars. They have serviced my 2013 Volvo S60 and 2006 Toyota Sequoia. Very pleased with the service I ve received.

  moefrolic
3 years ago
Over the years I've been using independent repair shops in various cites. Cville imports is up there with the very best. For me the most important attributes are honesty knowledge and value...they have it all.Services: Steering & suspension repair, Body & Trim, Air conditioning, Oil changeServices: Steering & suspension repair, Body & Trim, Air conditioning, Oil change

  carolyn jones
2 years ago
The folks were friendly. I was given a loaner to use so got my Christmas shopping doneAnd, the mechanic who specializes in old trucks solved my 1979 Ford F-150's fuel problem that another mechanic had given up on. Thank you at Cville Imports!!!

  tomato / tomahto
6 years ago
This review is a response to the 2 1-star reviews based upon the lady who asked for a full inspection prior to a trip. Furthermore, it's a review of another shop (also 5-stars) in town named Summers Automotive. You'll see why in a sec.1. I do not take used cars to my shop for evaluation (analogous purpose to the big pre-trip inspection.) Instead I use a good shade tree mechanic or hire an off-duty guy from my shop.2. Why? Because I go to shops that are BUSY. Ethical shops stay busy. Yore' gonna be an ethical mechanic, you're gonna be a busy mechanic. Great, where's the harm eh? Well, unethical behavior does pay better in the short term.4. ALSO busy mechanics don't have time for fullsome travels up and down the landscape of your car. Wrong guy for the job. She hired the wrong guys for the job.5. Busy mechanics are for "I need this expensive thing fixed so's I can make it to work & I already have one mortgage plz help." Also for "New cars are for MORONS, i'm getting 300k out of my Honda."6; Busy mechanics are used to being PRAISED for the GTFO speech. "Meh, yer okay, GTFO." That's Summer's Automotive in a nutshell. They are the KINGS of we're just gonna fix what needs fixed, charge you a reasonable price, get to work on the next guy's car.I LITERALLY had to talk them into doing more work the last time I was there. Had to go out & run a little experiment to get them do what needed done. The work was legit but quite subtle, and good shops never lack for work. (Summers jumped right on board once the evidence was presented.)You proper attitude is "yay! I have a place that does honest work... ALONG WITH It's my responsibility to keep on top of what work needs done."7. So should Cville have caught the mistake?Yes(1).But I understand. People mess up. Busy people doing a job they don't do often & don't have time for mess up more.Their real sin was not telling the lady "this ain't the place for fullsome inspections."Meanwhile I have a dodgy front suspension, & Summers doesn't work on those (or anything but Hondas btw.) Glad I have Cville Imports backing Summers up.====(1) I'll give the lady the benefit of the doubt & presume she didn't hasten the demise of her part drastically on the trip & preface to it. Possible though. Also curious to know which part. There's is plenty you can't see without breaking down various assemblies.Never heard of pro-tire-kicker breaking down anything much to inspectHumON monkeys *have* been known to "ONE STAR!" rationalize away their problems on others in the past Certain presidents not named Truman spring to mind.Nobel prize for psychology, here I come!Surely I just blew your miiiiiiind.

  Yana McLaughlin
a year ago
These guys have capably saved my very old Volvo multiple times, I love them. They're honest and down to earth