Sheehy INFINITI of Chantilly Service & Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kennedy Chatman
2 weeks ago
I worked with Craig Sargent and had him close my deal for me and was the best dealer I ever dealt with. Honest guy and really takes cares of his buyers and really helps them out with what they are looking for by getting them a good deal. I high recommend Craig for anybody shopping for a car here.

  sally stephens
6 months ago
I recently bought a car from Sheehy Infiniti, everyone was fantastic. There was an issue with my lift gate about two weeks after purchase. My advisor was fantastic. Christopher was very thorough in answering my questions. He did an excellent job communicating with me, made sure I had a loaner car and kept me informed of the progress of my repair. I really appreciate how clean the service area is, how nice everyone is and that they did an excellent job.

  Colleen Mursin
11 months ago
I'm so grateful to Roberto and Tim. Took the car in for new tires. Got a good deal. They took care of an issue re the rotors, better deal. They found a potentially hazardous issue that was covered by warranty, saved a few lives potentially. Thank you for the great work and quick turn around!

  D S
3 years ago
Great service advisor and my appointment was on time. But my front camera is broken and they are trying to say it was from a rock but im pretty sure it wasn't. My car was in perfect condition before visiting this dealership. I reached out to the service manager and he said he will try to figure out what happened but i haven't heard from him and i called today and they are saying he wasnt there and nobody knew of my situation. I have never had any issues with Infiniti dealerships in the past but this one doesn't seem right..The technician should have better attention to detail. I pulled off and noticed my wheel locking tool was not in my car good thing I caught it because I would have been all the way back in SC and wouldn't have noticed until it was time to rotate my tires. Also he didn't even reset my engine oil service due counter. I think these things are really basic and I hope the right oil was used in my car. Has me alittle worried now. I have emailed corporate to try to get this resolved.

  Mohamed Farid
8 months ago
I recently had an exceptional experience at Infiniti in Chantilly service department, thanks to my service advisor, Terry and his service team. My car had an issue where it wouldn't start, due to BCM communication issue but The service team pinpointed the problem and offered the most efficient and cost-effective solution. Their speed and communication at every step were commendable. Their professionalism and expertise are unparalleled. Highly recommended!

  Rachel Davenport
a year ago
My husband and I had a fantastic experience with Sheehy Infiniti of Chantilly at the end of February/beginning of March. We d been considering trading in my beloved 2004 CR-V for a couple of months, but seriously started looking at options at the end of February. I found a car that we were interested in seeing, Chris helped us set up a time to come up and see it, and we fell in love with the car. Chris was incredibly helpful and knowledgeable, and even helped us trade in my husband s Volvo wagon that we d been procrastinating trading in, so we were thankfully able to trade in two cars towards the RAV-4 that we ended up purchasing! In addition, since we live 1.5 hours away, Chris arranged for the new car to be driven down to us and both trade ins to be picked up so that we didn t have to make the trip back up with both cars! We cannot say enough good things about this dealership, and Chris, we were highly impressed! We hope that we don t have to look for another new car for a while now, but if we do, we d absolutely come back here! Thank you again, Chris, for everything!

  Michael Gracey
2 years ago
Yesterday I brought my car to be serviced for what I thought would be a routine oil and filter change and state inspection. Unfortunately the inspection revealed a brake problem that then turned more complicated as the technicians started work (only the second time I have had to have brakes serviced in over 100K miles of driving). My loaner car was easy to arrange and functioned as expected. My car was ready slightly before promised and with financial terms that were somewhat less than expected/feared. Roberto kept me informed of progress and contacted me promptly when my car was ready (twice to make sure I got his first message).I have had my car serviced by these advisors and technicians for its entire life of over 13 years. I have routinely received timely service within mostly reasonable price ranges from my perspective While I may not pay the absolute lowest price for repairs, I do feel I get a satisfying value and experience when I have routine maintenance or non-routine repairs such as yesterday. In my experience over the years, advisors are as others have stated professional and cordial. Facilities are comfortable to wait for vehicles with a relatively quiet area for customers. Getting car repairs can be stressful experiences, but I have not had anything but good experiences with this dealership and its staff.Services: Brakes, Vehicle safety inspection, Oil change

  Woman Of God
4 years ago
Went in to have vehicle serviced. My airbag light was on. Because I have warranty it was covered. I in addition to that had wiper blades and brake fluid service. The part had to be ordered for servicing. With that I had a loaner car so that was convenient while they completed my vehicle. When I first arrived in service area and upon returning vehicle service attendant appeared to be new. They didn't appear to know what they were to do. So with that overall I would give a 3.5 for adequacy of service and contact I had my with service advisor.

  Rob Tarter
2 years ago
Roberto Carlos Sanchez, Service Advisor, was very professional and provided all information I needed in servicing my QX70. He made sure I was notified of any and all items that may need servicing, and kept me informed on the status of my vehicle. Roberto deserves to be recognized for his professionalism and dedication to customers.Services: Tires, General repairs & maintenance, Brakes, Oil changeServices: Tires, General repairs & maintenance, Brakes, Oil change

  Danielle Dzidzienyo
3 years ago
BEWARE!!!!!! I purchased a used car from here based on the Carfax report. I looked thoroughly through the Carfax, it stated that there were no accidents and one owner. Two weeks later it is pouring down really bad and the parking sensors kept going off. But I was driving not parking. I take it to get looked at in another state because I was on travel and was told that the car had been in an accident and the front bumper was replaced. This was not listed on the report and the dealer never disclosed that information to me. TheN to make matters worse, the passenger rear door actuator went out and had to be replaced. I had to pay $1800 to get the car fixed and had just purchased the car. I would NEVER buy from here again!

  Fernando Ruz
5 months ago
Always an Outstanding service. Special Thanks to service advisor Mr Mario.

  Chris Reyes
2 years ago
Terrible customer service. I was told yesterday I could receive a loaner to get to work this morning. Upon arriving at service center today, I requested to be contacted before any service is done so I have an idea what to prioritize (crazy request, right?) They told me I MUST commit to maintenance before getting a loaner, even after I was told last night they'd have one ready by the morning, even after I told them I'd get the maintenance but just want to be notified before.

  Dave Park
4 years ago
I leased a car from this dealer few years ago. I made every payment, never late or delinquent. After paying off and receiving all payoff notice, years later I find out this dealer sent my property tax to collections. They confirmed I had made all payments and competed my obligations and that all payment was made in full. I have reported this to BBB for wrongful and unfair practice. I disputed this and they never followed up. Terrible.

  Edward
4 years ago
I had a very bad experience here. I used the TrueCar app and found a price on a QX50 which was a lot cheaper than what was listed in the lot. The folks there eventually honored the price after a lot of back and forth, and handing me keys to the lower model like I wouldn t notice. Then, I got sold on a Infiniti VIP deal for an extra $150 per month - What they failed to tell me is that I could not use the VIP deal at any other location. So of course I relocated to another state and found out that I could not use the VIP services. When I called to inquire, I was told that I had to keep paying the $150 per month for the VIP and could not opt - I feel like this is extremely unprofessional and was duped into paying for a service I can t use. I will never go back to this dealership and recommend that others stay away also. Obviously with the extremely poor ratings others have been taken too. Go somewhere else where they are more professional and not looking to trick customers into purchasing services that they not only cannot use, but cannot opt out of!

  Christina S
4 years ago
Really really upset right now. At first the service was great for this was my first car. After 4 hours of sitting and waiting for an approval my salesman joe came in saying good news we got an approval this is what we can give you proceeds to give me numbers and because I was iffy at first he offers to try and get an extension for me on the payments but that it would need another approval and that should be done by Monday morning and all I would have to do is pick up the car and go.Monday morning came. I called off work that morning so I d be available to pick up the car. No phone call from Joe. Called at 12:30 asking for an update on the approval. And he says his finance guy doesn t come in till 1 and once he s in and calls the bank he promised to call me back. 3 hours later... I get a call from david their finance guy saying that the bank needs MORE pay stubs and that I would possibly need my next pay stub to show more proof of income, but that he ll try to work through it and give me a call back.. waited all day, called joe and David over 10 times from 3-6 no answer. Left voicemails, left emails. No answer. Finally just decided to call the main phone and was told that DAVID & JOE both left at 3. So basically they left the store right after they called meTuesday.Called joe and David s line all throughout the day for an update. No answer from bothWednesday.Called joe again. No answerCalled the store and spoke to another salesman explained to him my situation and was told that a Used Car Manager would give me a call RIGHT back.3 hours pass. No phone call.Called the store again, and this time I asked to speak to a manager. Was put on hold and then HUNG UP on.At this point I m completely fed up. So I had to drive all the way to the office. So that they had NO CHOICE but to talk to me.Got there and spoke to someone explaining my situation And that I didn t even want the extension anymore I just wanted to pick up the car and get on with my life. Guy goes back to talk to another finance manager. And NOW I m told that I was never approved to begin with. And that the bank needs another paystub to even get approved to take the car! Now I m confused because joe my salesman said I was already approved. When I asked for joe they said they weren t sure where he was.... ok.. I signed the papers AND put a down payment on the car because I thought I was already approved. So does that mean joe LIED to me? I have my co-signer from Saturday as a witness of him saying my approval. But they tried to give me an excuse saying not all banks are open on Saturday when I specifically remember joe saying that I couldn t take the car on Saturday because there was one person at the bank that wasn t in to approve of the extension. So they were open..At this point I don t even want the car OR their service. The fact that I had been calling them since Monday and no ones been answering me OR giving me a call back is ridiculous. The fact that I had to come in myself and force them to talk to me is ridiculous. The fact that I was LIED to about my approval in the first place is by far the most ridiculous. I m now a week without a vehicle when I could ve just taken my money and gone to somewhere else. Completely fed up. Very disappointed in the service, especially since this is my first car.Going in first thing tomorrow to get my money back and taking my business elsewhere

  Jay Fineberg
4 years ago
Jerks sold my friend a used car that they stated went through their rigorous quality service inspection process. Took the vehicle over to my mechanic at Whiteys Automotive and they found problems that should have been addressed and corrected by Sheehy Infinity during their initial "quality" inspection service the 1st time. My friends time was wasted going back to Sheehy more than she cared for to get the problems resolved to her satisfaction. I wish I could give them ZERO stars.

  Ahmed Javaid
4 years ago
I almost bought a vehicle from these people until their lies and deceit started becoming too obvious and their true colors came out.Mac their "sales manager" started being overly aggressive and walked up to me as if I owed him money or something.I've bought over 20 cars and visited dealerships way too many times.By far this was the worst experience ever.The SHEEHY management should watch the video of Mac's behavior and how this guy tried to get in my face.June 17th 7:35pm main lobby.

  David C
3 years ago
Sheehy Infiniti service department is fantastic! Their service advisors are friendly and professional. Their shop foreman is top notch and the service director is second to none. I would highly recommend bringing your Infiniti here for parts and service. You don't find the kind of personal service and attention to detail in most dealerships that they can provide.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic

  Kai Hsu
4 years ago
This was my go to infiniti service place, i was in the club 500 membership and got free maintenance when I bought my infiniti. I no longer own one so no need to go anymore. Peope there are tooserious, not very friendly IMO.

  Qaiser Sharaz
4 years ago
Worst customer service. Sold a car to my friend that was not ready to be sold. He made the drive from Baltimore to find out that it s not ready to be picked up.Wasted two days and tried to act like gangsters when confronted about their lies.

  nicole Williams
a year ago
I don t feel like they did everything they could to help me. Not willing to come down just a little to get me into a can that was much needed. Not willing to work with me at all

  Rosaura Avelar
5 years ago
Great customer service from Curtis Barger and the whole team there who helped make the process fast and easy . I highly recommend this location if your looking to buy a car !

  Doreen M
a year ago
Excellent customer service. Took card of my flat tire and routine service without an appt. Thank you

  Marcus E Weaver
3 years ago
I get nothing but great service from Sheehy Infinity. My service advisor keeps me informed and I'm in and out in a timely manner...

  Angela
7 months ago
Left me on hold. Never got back to me.

  P.J. Longo
4 years ago
Terry is the best. I have been trusting him to get me back on the road quickly for years.

  C J
3 years ago
Pohanka Acura &Chevy need to take notes...Bruno was on point. Thanks!

  Steven Harrod
3 years ago
Service here is legit! Friendly people and they're fast!

  Austin L.
3 years ago
Everything went as expected. AND ! They cleaned my car for me !

  Salah Abdallah
4 years ago
Nice people and they provide excellent services.