Ourisman Chantilly Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marc Mullin
2 months ago
I wanted to share my experience with people looking at vehicles here. At first my experience was absolutely incredible. Everyone was polite, professional and seemed genuinely happy to be doing their job. Then disaster struck. I purchased a TOYOTA GOLD CERTIFIED 2018 Toyota Tundra. After taking it home and having an inspection performed, the underside of the vehicle was in (and still is even though the truck is already listed on back their website for over $1,000 more than it was listed when I saw it) absolutely horrendous condition. The skid plate is destroyed, the transmission crossmember is dented, the transfer case shield is damaged and the fuel tank skid plate is cracked, broken and missing pieces. Along with that, it was caked in mud and clay. Under the hood, the timing cover is leaking, the oil filter housing is leaking, and there is mud under the hood as well.After calling the dealer, I was asked to send pictures and a list of things I would like to be done to make it right. I did just that, and was called back saying, "just bring it back we are going to wholesale it." To me, this is unacceptable. I wasted three days of my time, had a hit to my credit, and was treated like I was worthless once they knew the deal was unfolding. I have ordered parts now that I have to pay restocking and return shipping fees and when asked how I would be compensated for my time I was told, "we will clean you truck and fill it up for you." Well, they cleaned it...but didn't even top off the tank like they promised. Such a shame. The company should be embarrassed.

  William Alderson
2 weeks ago
We just purchased a used vehicle from this location today and it was absolutely great! Completely painless and actually a lot of fun! The people and staff were so professional and friendly as well as our salesman Amen Riyati, was honestly the best salesman I think we have ever had hands-down! He wasn t the kind of guy that pushed or made you feel pressured into purchasing some thing you didn t want and let us tell him what we wanted and made that happen for us with a awesome price plus a huge discount and for that we can t thank you enough sir! Thank you to all who helped us in this matter and we will definitely be back!

  William Jr
4 months ago
A Testament to Excellent Customer ServiceI recently had an unparalleled car buying experience at Ourisman Chantilly Toyota, and I wholeheartedly recommend anyone in the market for a new vehicle to consider this dealership. From the moment I walked in, I was treated with utmost attention and care.The sales associate, Marcel, was incredibly attentive and took the time to understand my needs. Marcel carefully curated a selection of vehicles based on my preferences and was instrumental in helping me make an informed decision. His product knowledge was impressive, and his recommendations were spot-on.Ten and Poya deserve special mention for their exceptional service as well. They patiently listened to all my questions and concerns, addressing them with humility and a genuine desire to assist. Despite the bustling nature of the showroom, they never made me feel rushed or unimportant.Their level of patience and dedication to customer satisfaction is a rarity in today's fast-paced retail environment. They are true assets to Ourisman Chantilly Toyota, embodying the dealership's commitment to delivering a top-notch customer experience.My experience at Ourisman Chantilly Toyota was truly remarkable, and I have no reservations about continuing to do business with them. I highly recommend this establishment to my friends and family and to anyone who values exceptional customer service, product knowledge, and a team that legitimately cares about your questions and concerns. Kudos to the team at Ourisman Chantilly Toyota!

  Angie Carreno
3 months ago
I recently had the pleasure of purchasing a car from Ourisman Chantilly Toyota and I wanted to express my heartfelt appreciation for the outstanding customer service provided by both Ledys Verdooren and Poya Sadeq.From the moment I stepped into the dealership, I was greeted with warmth and professionalism. Ledys Verdooren went above and beyond to assist me throughout the entire process. Their knowledge about the vehicles and willingness to answer all my questions made the car-buying experience smooth and enjoyable.I am now a proud owner of a RAV4 Hybrid Limited and I couldn't be happier with my purchase. The seamless transaction and positive interactions have left a lasting impression on me.Thank you, Ledys Verdooren, Poya Sadeq and the entire team at Ourisman Chantilly Toyota for setting a high standard in customer service. I will not hesitate to recommend your dealership to friends and family looking for an exceptional car-buying experience.Best regards,Angie Carreno

  James DeSantis
3 weeks ago
First-time customer of the Service Dept - OUTSTANDING experience! I arrived early and was quickly greeted. Mr Diaz checked me in, and offered to have a shuttle take me home. After I said I'd be waiting, he offered me use of a loaner car to use in the local area. He then invited me to enjoy the amenities available in the waiting area. My service was completed on time and my vehicle was returned to me, freshly washed and parked conveniently outside the showroom area. Overall, a superb experience! I'd use this service dept. again to service my vehicles!

  marwa rafiqui
a month ago
Mr. Ahmed Elnokrashy, helped me and my family buy a brand new camry XSE, year 2024. I originally planned on buying a black on the outside and black interior, however, when I said this to Mr.Ahmed, he said he knew the perfect car for me! When he walked us to this car, I instantly fell in love. The reflective white on the outside, and red leather interior. I test drove this car, and I fell in love. It had 0 miles on it, it was brand new, and it made me want this car really badly. I purchased this car, and rang the bell with Mr. Ahmed there. He really helped me, and he is a great sales person! I can t appreciate him enough! Thank you, Mr. Ahmed Elnokrashy.

  David
2 weeks ago
How about some good news, I'm an out of state buyer who was fortunate enough to work with Mike B and his team at Ourisman. Mike made the process of buying a vehicle sight unseen and having it shipped almost 600 miles away painless and very fast. All around excellent, great communication, great vehicle description, great representation, and very fair value. At the end of the day it was a very positive experience. When i realized i wasn't able to fly in and drive the truck back, Mike also managed the logistics and vehicle delivery quickly and with the highest quality! Thank you Mike you are one of the best souls I've come across and one hundred percent first class! Keep up the great work!

  Tyler Moore
a month ago
Our sales rep ledy s was such a wonderful sales rep she made us feel like family and went through everything throughly for the purchase of my Tacoma and my Ram 1500 longhorn edition she is such a great asset to the oursisman Toyota dealership I recommend anyone who buys here visit Ledys she s A phenomenal woman!!!

  Christine Keady
a week ago
Amen greeted us as soon as we walked in. Super engaging and not at all in a pushy way. Easy to work with and can t wait for my new car!Picked up our new car several weeks later. The process was smooth and was fairly quick. We would recommend Amen and Ourisman.

  Ashari Brown
a week ago
Dan (Daniel) was pleasant checking me in. He notified me of the long wait ahead of time so that I would be prepared and time must have been on my side because they were able to complete my maintenance and get me out much earlier.I recommend this location over the rest honestly. I have tried other cities but even though I live more than 30 minutes away, I still make the trip to this location again.I shall be back for my next maintenance.

  Margaret Dewar
a week ago
The staff at Ourisman Chantilly Toyota has again proven that they re the best reason to keep coming back when any servicing is needed. The professionals in each area are friendly and highly skilled and have met their estimates for servicing and time needed every time. Thanks to everyone there.

  Susan Freeman
3 days ago
After quite a bit of research, we finally narrowed down our top picks for a new vehicle purchase. Those top picks were from three different manufacturers. We decided to stop at Ourisman Chantilly Toyota first since 4 Toyotas were on our short list. Our sales consultant, Daniel Tran, was very knowledgeable and helpful. He was very tuned in to our needs and his full attention was directed to us. This car shopping experience was the best we ve ever encountered. Michael Chinn, the business manager who handled all the financial maneuvers was thorough, well prepared and guided us smoothly and quickly through that part of the process. While we were completing the financial end, Daniel had sent our new vehicle for detailing. A very nice young man went over every aspect of the function of our new car. Little things matter. Daniel Tan had also gone over the vehicle functions with me and even set up our cell phones with the Toyota App so I could be ready to go and linked in to my system from the get go. I would definitely recommend this dealership to anyone looking to purchase a new Toyota.

  Lynn Brandau
5 days ago
We had a great experience working with Mo Ameen for our car sale. After a lot of interaction with bad salesmen at poorly run dealerships, Mo was a breath of fresh air. Polite, straight forward, and professional. He cares about making a connection with customers. I d recommend working with him.

  VADIM TRAVEL SERVICE
a month ago
As a long-time Toyota customer for over a decade, my experience with the brand has been mixed. While the consistency of service over the years has declined, I have found the price for regular maintenance to be highly inconsistent, ranging from $150 to nearly $300 for the same service. Additionally, the wait times for maintenance have become unreasonably long, with an average wait of around six hours for tasks as basic as an oil change. On the positive side, my advisor has consistently been excellent. However, I believe Toyota could greatly improve transparency by clearly posting their service prices.

  Carol Lambert
a month ago
Buying a car here was easy. They had what I wanted and the sales staff were knowledgeable, professional and as Ourisman always advertises, I got my way at Ourisman . They were willing to make a deal. Very happy with my experience there. I highly recommend them. And I love my new Highlander.

  Joseph King
a week ago
This was the first time I have taken my car to this dealership. They made dropping off easy and were able to drop me off at my office. The work was completed the same day as quoted and they didn't pressure or upsell any other services. Their prices are a little higher than other Toyota dealerships nearby, but the service advisor was able to apply some coupons to make up some of the difference.

  Michele G
a month ago
Had a great experience buying a new car at this dealership today. Mo Ameen was our sales person and he was incredibly helpful in making this a seamless transaction. From finding us the car we wanted (that wasn t on his lot) to working with us on pricing, he was completely professional at all times. He quickly answered all of my many texts and emails too. Car buying can be headache inducing. This was by far the least stressful purchase of a car we have ever made. Thanks Mo! We will be back because of you!!

  Cordell Purvis
a week ago
The picture below is just a sample. I was talking to the salesman about a 2024 BZ4X and these were the numbers on this particular vehicle. I posted the pic so that you all could see the fees this dealership is charging its customers. I live 3 hours away from this dealership but after taking a look at the fees I couldn t believe it. $999.00 processing fee, alternative fuel charge fees, and other fees associated. Please look at your paperwork before signing there are so many dealerships who do this and get over on customers when it s nothing but ridiculous fees that they can charge just because please do your research before buying here or any other dealer that does this.

  Rebekah Stevic
3 weeks ago
James Rudbeck was one of the most sincere, down to earth amazing employees who recently helped me through an extremely stressful time trying to get my truck repaired after an accident. He not only talked me through every process but helped communicate with insurance, until insurance finally decided on paying for repairs. Your customer service attitude, knowledge and drive really helped keep it together while I was internally stressing about everything. The customer service at this Toyota location in Chantilly really goes above and beyond to insure customers get the assistance needed and leave in a better spot

  Stellanera Ramos
4 weeks ago
I've haf 2 visit to this location for my vehicle periodic maintenance and both times the service has been excellent. The scheduling website could use some improvements, such as its cumbersome trying to find the free Toyota care service as a member option and differentiate from "required maintenance." However, once you arrive the service is friendly, professional and quick. So far after each of my maintenance checks I've never had any issues with my vehicle.

  Maya Jan i
a week ago
I bought a new Tundra from this dealership and traded in my Bronco. Muhammed was my salesman and he was very helpful, he upheld his promise to get me the best price possible for my trade in and going through the financing process was quick and easy :) I would definitely recommend this dealership again and especially my salesman Muhammed! Thanks again!!

  Maged Andrews
4 days ago
Had a great experience. This is my favorite dealership for servicing my Toyotas. They have a fantastic group of service advisors. Dan was very helpful, very professional and a real pleasure to work with. They do a great work and I highly recommend them.

  Alisa Thompson
3 weeks ago
Amen was wonderful easy experience!UPDATE: I wanted to add that Amen really has gone out of his way to make sure we have everything we need! Great service! We really appreciate everything he's done!

  Sanarya Rasheed
a month ago
My first time with Ourisman Toyota dealer for my car maintenance, safety inspection and Emission inspection was great. Jeff Washington was the advisor that took care of my car service and inspection, he was professional, knowledgeable, and cooperative. My car schedule went as expected and this was my first time visiting yet will not be the last. I defiantly recommend Ourisman, Chantilly service for whoever is looking for a place to take their car for maintenance. Thank you Ourisman for hiring Jeff Washington and for the quality of service provided.

  OMGTRN
7 months ago
I recently purchased a vehicle from this dealership and had the pleasure of working with Conor Newborn as my sales agent. I must say that Conor went above and beyond in providing exceptional service throughout the entire process.From the moment I inquired about the vehicle to the final check-out, Conor was approachable, friendly, and truly dedicated to ensuring a smooth experience. He took the time to address all my questions and concerns, making me feel valued as a customer.Conor's professionalism and willingness to assist were evident, and I appreciate his efforts in making this transaction a positive one. I would highly recommend working with Conor Newborn to anyone looking to purchase a vehicle. His commitment to customer satisfaction is commendable, and he truly made a difference in my car-buying journey.

  Karen Barrera
a month ago
Amen Riyati is an amazing Sales person!! I had a pleasure meeting and doing business with him. He makes you feel feel special and looks for your best interest! I took 2 days and on the second day I took at least 8 hours to decide and he walked me through everything and still walked out the door happy!

  Ramari Sudduth
a month ago
Went to get my car serviced and received fantastic service. They made sure I was aware of my cars status at different increments as well as updates on various maintenance tasks that I should look into getting done in the near future. Perfect service!

  Sam Good
3 weeks ago
I had an old car with a really hard to solve problem. Took it to the dealer and Patrick Cadima s service was the best I d had at this Toyota store. He diligently responded to all requests and concerns that we had. Efficient at the job and a great guy to talk to. Even motivated me to write my first review!

  Payal Kumar
5 months ago
Absolutely thrilled with my experience at this dealership! Arlo, Ten, Omar, Michael, and especially Amen went above and beyond to make us feel welcome and comfortable. Their genuine kindness and positive attitude made the entire process enjoyable. Amen, our salesman, was exceptionally patient and provided invaluable assistance throughout. The wait was definitely worth it, and we're very happy with our new vehicle. The entire staff, always sporting welcoming smiles, extends beyond mere car talk to establish a personal connection with customers. This dealership comes highly recommended for their outstanding service, and we look forward to returning. A heartfelt thanks to everyone who made our visit exceptional!

  Radiotracer Gamma
5 days ago
My son and I purchased a used car from this dealer and a week later it was stalling . We took it back to them to have it serviced but they gave us the run around and said the warranty doesn t cover it even though it was a problem with the engine or drivetrain. I will never recommend anyone to this dealer who won t guarantee their vehicles. Instead they make excuses to what they cover. I m thinking of getting an attorney. Think twice before coming here to purchase a used vehicle. UPDATE: As I was expecting someone from the dealer replied to my review like they were really concerned. My sons car sat in their shop for two weeks and they did nothing. I took it to my local dealer and was told that there is a major issue with the engine. Chantilly Toyota is not backing their car warranty if it costs them profit. I ve always thought an engine head gasket is part of the engine which is part of the power train. This vehicle started stalling a week after my son took it home. Buyer beware. Napoleon Lechoco