NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christian Francisco
2 months ago
Crystal at the NAPA auto parts store in 14154C Willard rd, Chantilly, VA was amazing! She went above and beyond to help me find the parts I needed, I called before going to the store and she had the parts ready for me at the counter when I got there. Not only that, but she also gave me a great deal. Her friendly, helpful, and welcoming attitude made my experience so much better. I'll definitely be coming back to the store when I need parts because of her. Thanks, Crystal!

  James Maida
4 weeks ago
I didn't get the guys name, but he saved me a huge amount of headache. The starter I needed replaced had no useful marking or numbers of any kind, and even though in the end we found that NAPA no longer stocks the starter I needed, he found a manufacturer and model number for me. That information got a replacement in my hands two days and $500+ cheaper than the dealer for that particular brand of heavy equipment. It's hard to beat 40+ years of experience.

  crystallee brewer
7 months ago
Hello my name is Crystal I am one of the parts pros here at chantilly I thank you for the amazing reviews we all strive everyday to help our customers and to give the right parts we/ I love my customers and I will always be here for them thank you again for your wonderful reviews. I will be here when ever ya'll need me. GB

  MIke J
6 months ago
The most helpful auto parts storeThat I've ever been in.They have full knowledge of their profession.

  Christine Garcia
8 months ago
Crystal was excellent help with my part needs when it came to purchasing a battery and general maintenance questions. I recommend going to NAPA in Chantilly for excellent customer service.

  John T
a year ago
Don t waste your time and skip this shop. Place is a dump and individuals working there don t even look like employees. Ordered parts online with same day pick up. Arrived and told parts wouldn t arrive until tomorrow. Unprofessional and seemed bothered a customer walked in. Duped by the slick NAPA website and discount coupons. Stick with Autozone or a reputable online store. This NAPA store is a no go.

  William Whitesides
4 months ago
They definitely have parts down better than the 2 A's. AZ and Ad.

  Andrew Roth
a year ago
Had a radiator leak on a friday afternoon. Stopped in here because its close to work and the folks here very helpful. Got me the right stuff to get my vehicle home safely. I'll be back in the future.

  moose Mudding
3 months ago
The Napa crew got you when you need it they make it happen

  J P
5 years ago
Awesome! Yea, it is a parts store, there are a bunch in this area, but these guys are tops. I have been turning wrenches for the better part of 25 years, so I have a level of expectation when dealing with a parts person (I had one ask if I wanted the inboard or outboard brake pads for a Civic ???) These guys are leagues above!

  William Richardson
a year ago
Crystall is the best overall sales person , I would highly recommend her outstanding service to anyone..Thank you for services!!

  C Choe
5 years ago
Wish I can give them a ZERO star. Last weekend, I went there to get a 5/8th fittings for a hose and guy there didn't even bother to check if they had any and said flat out they don't have it. NAPA don't have any PLASTIC HOSE FITTINGS?So I went to NAPA near Main St Fairfax which I normally go to since it's more closer to my work, and guess what, THEY GOT TONS of all different size fittings and shapes and sale person even had a fitting diameter measure tool. Don't even go the Willard Road. Seems like just lazy people who don't want to help customers with little things.

  Chris Ackby
5 years ago
Chuck @ the Chantilly location really knows his stuff. The shop always has everything we need and delivery is on point. Chuck and his team are great to work with. Highly recommend that location.

  Jason Leicht
7 years ago
I specifically called ahead and asked if they sell Ford Certified auto parts and they said yes. When I got there, they tried to sell me some knock off air filter. By that time, all the other auto parts store were closed and I had to drop off my vehicle to be serviced. Since the air filter needed to be changed, the Ford dealership charged my $20 in parts and $40 in labor. If NAPA would have had the air filter like they said, I could have changed it out myself in about 30 seconds saving me $40. I will never go here again!

  Donald McCleary
5 years ago
Good selection and prices. I was in and out in a few minutes. I was looking for a replacement gas cap for my vehicle and they had one on hand. They knew what I needed and exactly where to find it.

  John
5 years ago
Not sure what I needed made this visit fast. They knew exactly as I asked what my need was. I will definitely return. Great service and friendly staff.

  Ian Reilly
7 years ago
Guys are actually knowledgeable about cars and will talk to you about your problems. Sometimes its a dollar or two more expensive but it's totally worth the expertise, service, and quality.

  Sadhana Ghimire
6 years ago
It s fantastic place. It saved my 100 bucks just for a freaking bulb which I got there in $1 and replaced myself with such ease. Great place.

  Ray Murray
3 years ago
The manager knows what he's doing they're willing to help the customer that's why I like a Fairfax Auto Parts Chuck

  Brittany Smoot
4 years ago
Tony was a huge help! Got us exactly what we needed for a great price!

  J. C. K
5 years ago
Helpful staff, very friendly, knowledgeable of their parts and locations. They volunteered additional info to help me save money on a battery.

  Ed kamrani
7 years ago
Sales person are professional and friendly.Just website that needs to be fixed. I hope they fix it soon that they don't lose customers.

  Lee Ross
2 years ago
Great service. Excellent parts selections

  Michael Exsiled
a year ago
Helpful and knowledgeable staff limited selection

  Edward H
4 years ago
Chuck is a great guy and very knowledgeable. His staff is great and very friendly.

  Jabbo
4 years ago
great place for parts but watch out for the process of some items

  Linda Blandford
4 years ago
Horrible as usual. Husband loves the place, I hate it for obvious reasons s.

  Jaime G.
7 years ago
Small store but NAPA sells quality parts, I always buy what I need at this location.

  Rahn Clegg
6 years ago
Even after several attempts, we got the right part. 2005 ford Taurus gas cap

  Susan B
6 years ago
Quick service, offered to carry heavy items to my car.