Hyundai of Chantilly Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  LK-GoogleAcct
3 months ago
I had a bit unusual service/repair which no doubt required coordination between Service Advisor (SA) and Hyundai/Hyundai Of Chantilly Sr Management. In this regard, I was fortunate to have Mr E. Dominguez (ED) as my SA. He professionally handled this coordination much to my benefit and satisfaction.From the moment he checked my car in (I had to leave it) to the time I picked it up ED was very communicative all ongoing status was very cordial and prompt. All interim performance dates were met -- in fact, the final delivery of my car was provided much before the scheduled due date.It remains to be seen about the reliability of repairs over time but so far, so good. I recommend ED for your SA

  C. Hudson Sr.
a month ago
Somehow, I made a mistake when I attempted to schedule my service appointment; therefore, I was not in the system when I went for my appointment . I was so grateful when Ashley reassured me that they could still take care of me. They not only got my car done in a timely manner, I also was able to test drive a new car with no pressure from Mark, the sales advisor. Great customer service.

  nya
2 months ago
I have kept up with routine maintenance on my 2016 Hyundai sonata. I heard knocking in the engine after 8 years and I took it to get a diagnostic. Once I did that, I found out I had engine damage due to rod bearings.My vehicle broke down just as I reached a little over a 100k miles, and by that time... I expired my 100k warranty. Thank God Hyundai extended the warranty to 50k, and I was able to get my car fixed! The Hyundai of Chantilly advisor Ashley Jarvis helped me tremendously even though the dealership was super busy. She was able to remain kind and helpful and even taking the time out to be transparent and break down my vehicle issues with me. She was prompt with responding to my emails and giving me updates.Ashley also initially told me the maintenance would take approximately 2 months, but to my surprise, it was complete in about 3 weeks! I did not have to pay for a rental for 2 months with was awesome! My vehicle sounds like it's brand new, and I am hoping I get another 100k out of my vehicle before I purchase a new one! Thank you Ashley and Hyundai of Chantilly for easing my anxiety, being expedient and giving my baby a new life!

  TJWPatriot
4 months ago
Had an 8am appointment for a tire rotation. My car is electric, so no oil change was needed. It took Hyundai two hours and 45 minutes to rotate my tires. That's right, a thirty minute tire rotation took two hours and 45 minutes. It didn't help that the waiting room was freezing cold. I'll be taking my business elsewhere in the future.I apparently am required to give at least one star on this review, but they deserve zero.

  Tracy Tribby
4 months ago
Our service manager is fantastic! I can t say enough good about him. The loaner car department is slow and not friendly at all. You have to sign 15 minutes of paperwork to get the loaner, more than buying a car or house. It s crazy. Then another 10 minutes to get the keys and take you to the car for a full inspection which wasn t logged correctly. The service department said they rotated out tires and it was not done. We marked the tires so we know for sure they were not done. Today was not a great experience at all.

  Esther Lee
3 weeks ago
Shaun Fauz (Sorry if I got the last name incorrect), but he is a wonderful and excellent service advisor. The only reason I go to Chantilly Hyundai instead of the Fairfax (I live in Fairfax) one is because of him. He is prompt, keeps his word, and always provides excellent service for my car.I highly recommend him!

  Charles Dumas
a month ago
I have gotten service twice and both times have been great. Customer service from the service department and the Carl loaner sections was superb. Employees focus on outstanding customer care and service. Polite and courteous are rare today but possessed at genesis chantilly va. Thanks

  Vineet Vashisht
3 weeks ago
Great service, the staff was super helpful and very good in their communications. They even went the extra mile and did a VA safety inspection for me though that was not the reason I came in. Very much appreciated and this is the place for all my service from now on

  aaronali ali
3 days ago
i was dealt from The cashier named Debra . I went in to pay for my car being serviced until she became very racist towards me . Debrah said that i had the wrong address that was on file since 2015 and that i needed to show my drivers license two times in a very rude and snarky and racist way !! She was very keen to expose me and unprofessionally insult me in front of a white guy to intimidate me and was very condescending towards me ! When i gave Debrah my license she questioned me as if it was an interrogation in a very strict manner i was like what is going on with this women ! Debrah said that is this the right Driver license that you are giving me as , if i was lying to her and then Debrah said i need the right address Sir i was like i m giving you the right address. Debrah said which jurisdiction is your car located in which address is it Sir again approaching me in this very rude and disrespectful manner until i had it and told her that this is not a DMV that i min that she s asking me questions . She continued to be provoking and insulting me and vbeing extremely rude and dumb founded about the difference between the DMV system and a car dealership !! Debrah needs to apologise too me and learn how to talk to diversity around her i felt she was very black about everything and one sided on race issues please mintior this women s behavior

  Jose Deleon
a month ago
My service advisor Ashley is awesome. Best dealer in NoVA for Hyundai service. They really try to accommodate. And trust me I ve used the others before I settled for Chantilly, this one doesn t tick me off! :)

  Lynna Hood
2 months ago
Had an appointment at 8am. Arrived at 7:45am. At 10am asked how long it would take. After finding where my car was let me know it would be another 30-45 minutes. THEY HAD NOT STARTED MY CAR! So a 45 minute appointment took +3 hours.

  Gabbie Figueroa
a week ago
Scheduled car maintenance was super easy and quick paced, lounge area for waiting is pleasant as well, and all staff were very welcoming and helpful.

  Harry Vasquez
a month ago
Hyundai of Chantilly did excellent work on my car and quickly finished the job. My service representative, Ashley, was both responsive and proactive - notifying me as soon as the job was done.

  Srini Siva
3 months ago
1. They lost my keys and searched for about 30 minutes. Finally manager came and started to look for it. Then they found it. Not even an apology from their manager.2. I came for oil change and engine noise. They never cared to look for noise; when asked they said they could not hear the noise. And they did not write it in the service order. When asked to write it, they said they we will put it in their notes. I don t think they even cared to put it in their notes.3. Their service number was not working and when I told that, all they said was oh, that is weird .Very poor customer service.

  BC F
a month ago
Unsatisfactory communication. Unclear description of problem and time required. Process for reimbursement of rental car is confusing. An overall poor customer service experience, which impacts my decision on leasing another Hyundai.How am I supposed to contact you (the owner who responded)? Whenever I call and ask for a manager they aren't available and they don't call me back.

  hannah kim
4 months ago
Went to the service center because my new car had an oil leak. Turns out the other dealership put the filter in wrong and was a simple fix! The person who helped me was super kind and caring (also appreciated the snack and coffee bar)!

  Robert Stock
5 months ago
I scheduled an appointment for a service campaign repair (VCU software) on my Ioniq 6. The service advisor estimated about a 2 hour wait. After 2 hours, I saw that the car was still sitting outside their service bays (what s the use of making an appointment?). After questioning the advisor, he said it would be another half hour and the reason for the delay was slow Wi-Fi. I saw that my car was moved, but it was still another 2 hours before the service was complete. The advisor was apologetic, but why couldn t he be honest about the wait time. I could have made arrangements for a ride, but wasted half a beautiful day sitting inside a waiting room. Will not use them again.

  Cheryl Helbing
5 months ago
You have to be very clear when dropping your car off, what services you want. Even when you sign up on the website, some things do not get done unless you call and verify once your car is there for service. But when the service technicians know what to do, the service is excellent. The front desk has a lot of turn-around so every time I go, someone new is taking my information. The people that work the front desk look disinterested in their jobs and most of them seem unhappy.Services: General repairs & maintenance, Electrical, Tire rotations, Battery

  burhan Faizi
3 months ago
Took my car to Hyundai of Chantilly Service, because of Spark Plug misfire.After the service team was done with their job, they told me that they couldn t find the issue and there is nothing wrong with the car.But after few days my car suddenly stopped on a highway, and I wasn t able to drive my car back home.overall my experience with Hyundai of Chantilly Service was abysmal. The staff exhibited poor communication and seemed indifferent to my concerns. The repair work was not only incomplete but also led to additional issues with my vehicle. The overall lack of professionalism and quality service leaves me strongly discouraging others from using this service.

  muha bazaid
4 months ago
I've only been there this month because I'm having issues when I want to start my car, and at the same times when I stop at a traffic light, the engine cuts out. Nb no engine light.I spent the whole day waiting for them to find out exactly what the problem was. After 4 or 3 hours they told me that the car has to stay until tomorrow so I have to pay more fees. Everything is fine here, but tomorrow I'm trying to call him 3-4 times, they answer once and they told me we will call you back but I didn't reserve any call so I was waiting till 5pm I called again and again finally someone responded telling me we are still working on it But you can come to collect your car. I took the report and recommendations, they told me that you need to change the tires and some things that have nothing to do with the problem i came for. I went out after spending approximately $700 to find out that I had to change the tires .without any clear indication of the cause of the problem, just some general recommendations that any person who is not familiar with cars can give it you. Thank you, Hyundai. This will definitely be the last car for me and all those close to me from this company.

  Sam Alibrahim
a month ago
The service department staff were very courteous and professional, they had my car information ready and knew what needs to done, well, and on time.

  Derek Kaufman
6 months ago
Good luck getting any calls back from the Service Dept after leaving a voicemail and don t except status updates unless you call and by some miracle, get a hold of your service person. I called 6-7 times leaving voicemails with multiple people and never got called back. It wasn t until the day before my repair was completed did anyone reach out .and this was over the 2 months they had my car.

  chaitanya tumma
4 months ago
This is the second time I am upset with the kind of service provided here. I had forward safety alert for my Hyundai Tucson car and Bluetooth audio issue. During the service I did not get any updates. The feedback I got was the service team did not see any issues. When I google the collision warning alert there were many blogs where people reported about this concern.

  David Ryu
5 months ago
From the moment I called in to make an appointment to the time I picked up my car, the host service representative was curious and supportive. At the end I was asked if I wanted a few things done on top of the regular oil change and I opted to do it myself. To my surprise Hyundai Chantilly just fixed the issue without cost. What service!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Akram.abdelhalim Abd El Halim
3 months ago
Wasn't the best experience, they initially wanted to charge me over 700$ while my car has bumper to bumper warranty and I had to debate about it even called the warranty company myself many time's to prove that I should not pay all that.The manager was understanding and respectful though.

  Kelly Allen
4 months ago
I prepaid for a replacement part and its associated service, and was told it would arrive without a few days. It s been two months. All emails and calls have been ignored. I ve been passed off to a Hyundai Case Manager who is basically useless and appears to be buying time for the service department. I ve contested the purchase with my bank and intend to take legal action. Buyer beware, any purchase of a part or service here is likely to be met with theft.

  J. Johnson
4 months ago
My experience started great. I went to Chantilly Genesis because I was unhappy with the service at the dealer where I purchased my GV70. The Chantilly service advisor that scheduled me was knowledgeable and service oriented. I was happy that the appointment for my 12k service would be available within 2 weeks. On arrival at Chantilly the Genesis service desk was clearly marked and staffed. Both advisors were busy but they acknowledged I was waiting and said they d be with me shortly. In addition to the 12k service I had the fuel pump recall procedure done. My service advisor, Ms Jalani, explained the recall work would take hours. She was aware the NHTSA recall info indicated the repair would take about an hour, and even offered an apology for the vast difference in repair times. She tried to find a loner car for me; offered to get me a ride to get something to eat; came out to the waiting area to provide updates. I couldn t ask for anything more in customer service (her performance was 5 star worthy). The reason I can t give 5 stars is because I have no confidence that my oil filter was changed as a part of the 12k service. Typically I ll check the oil stick when I m picking up my car. I didn t this time because I started the car so the advisor could reset the oil service interval. The technician couldn t do it when the car was in the bay because the reset function was not accessible. I did check the oil after I got home, about 35 miles from Chantilly to Woodbridge. I ve found there is a distinct color and hue, to fresh oil run through a new filter, vice fresh oil run through a used filter. My oil has the look of the latter. I could be wrong, because all I m doing is looking at the color and clarity of the oil on the stick. I hope I m wrong, because I don t want to run the engine on an oil filter that s past its life cycle.

  Urvi Pikle
a month ago
Very good service and friendly staff! Kendall helped me with servicing of my Hyundai Palisade. He is very friendly and accommodating and answered all my questions and made sure all the services were done as requested. Would highly recommend them.

  Heather Harris
5 months ago
I have been going to Hyundai of Chantilly for service on my Tucson for the past 5 years. I have received excellent service and the dealership waiting area is clean and comfortable. My service advisor, Ashley Jarvis, goes above and beyond to make sure all work is done correctly and in a timely manner.Service: Oil changeService: Oil change

  Victoria Lynch
6 months ago
Hello. I am very disappointed with the customer service at Hyunadi in Chantilly. I had a 7:30am oil change appointment and arrived a few minutes after and the worker told me it would be MAX 2 hours. I was there until 11am and when I went to check out they tried to charge me for my oil change when I received free oil change as an owner. The worker told me someone else would need to update the bill I told him this is extremely frustrating and I ve been here since 7:30am so instead of looking for someone to help him he decided to gossip about work with his two coworkers and I go look for someone to help me with the bill. After that was sorted out I went to my car and someone was parked in front of me so I had to walk back and let them know and the worker told me someone will be right there. I am very disappointed with the customer service no one had any sense of urgency knowing that I ve been there since 7:30am.And lastly, the service people said my tires were good however there is dry rot on the tires.Service: Oil change