Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rob Miller
4 months ago
Caliber Collision did outstanding repairs on my hail damaged car. John was extremely helpful at working with my insurance company and advising me about the repairs. My car was expected to be finished just after Thanksgiving, and there was a couple of days delay. But we got it all sorted out in the end. They didn't replace the windshield as requested, but they will arrange that for me. My car looks nearly brand new. I recommend.

  Collin House
2 days ago
Caliber cracked my windshield and refuse to replace it. Michael is full of bologna, he promised he would use only oem parts, and keep me updated. They rarely updated me with the car for nearly 2 months, cracked my windshield from the bottom center, there s no rock chips anywhere and they re claiming it s unrelated. Terrible service, unprofessional, bad communication and quality of work. Refusing to accept responsibility for everything they messed up. Do not go here! Fairfax collision center is 10 times better and on the same street. FCC will also stand by their work and make things right. Unlike this place. It s a shame what s happened since the old GM, Tyler left.

  Peter Lane
2 months ago
Car was hit by a deer and they took care of my baby! Appreciate the fast, honest, and professional level of service they provided. Chris was amazing to work with and super charming. It's super good to know when someone is well versed with their cars and can break down the repairs step by step.

  Monikah
2 years ago
This is the best auto body shop I have worked with. I was unfortunately hit in August and the entire trunk needed replacing. Due to the national shortages on parts this process was very long. Fortunately the people at caliber collision tried to make it as painless as possible. I worked with Tiffany and Tyler. They made sure I was updated every step of the way with time estimates and exactly everything that needed to be done. Tyler was very responsive either via email or phone to every question I had and even handled the communication with the insurance company so I didn't have to. I have gone through other companies in the past and it seemed to always be hard to get in touch with them or get answers, but the people here always approached me with respect and amazing professionalism. I picked up my car today and it looks better than it did originally. Use these guys they have heart and they do good honest work! I have listed some before and after pictures below for you guys.Services: Painting, Body & Trim

  Maryam Azeem
3 months ago
i did some research on a place that could work on beamers (without going through BMW cause their prices are ridiculous) and I tried this place. They ve serviced my car twice now and my car has looked brand new everytime. Jamie is good at communicating and made sure I was happy with everything, even if it was stuff they really didn t have to do. Their prices are pretty honest too which I respect since a lot of places jack their prices up. Work with insurance and enterprise very easily.

  Moinul Hossain
2 months ago
People at Caliber Collision (especially Jessie) went above and beyond to repair my car and deliver it to me within the deadline (despite having some logistical issues). The whole process was simple and transparent. I will certainly recommend this place to my friends.

  Elena
3 months ago
Absolutely wonderful people, Freddy got my car estimated and fixed within only a couple of business days. I m beyond thankful! Everyone is so kind, ask for Freddy as he did a wonderful job working with me and my car!

  Victoria Ferguson
5 months ago
Despite some pretty severe delays on receiving a part (not Caliber's fault), Caliber did a wonderful job repairing my car. They were not only communicative throughout the process and were always easy to reach, but Bobby in particular was absolutely wonderful. He went above and beyond to make sure that everything was fixed properly, to get my car finished as quickly as possible, and even stayed late to help me find a spare key that had dropped between my seats. For Bobby alone 10/10 service, but with all the hard work they did, I would give Caliber 11/10.

  Scott Nicholls
a month ago
Excellent communication, great repair work, detailed inside of car too whenit was finished..early by 3 days! Chris Lee was fantastic and highly recommend Caliber!

  Peter Tu
5 months ago
All body shops are not the same! From the first moment we walked in we were welcomed by Laura. She was very helpful and just friendly. Then we met our guy, John K He was just delightful! Talk about great professional service and strong communication.. that s John. He just made it easy and even my picky wife agreed. Overall great experience!

  nahush kulkarni
2 months ago
The person I approached was least interested in talking to me as it was end of the day for them in 30 minutes. She was not ready to hear anything and was just telling me to schedule an appointment and come. I used their online tool to get a quote on the damage on my car and the quote they sent was exorbitantly high. I got the same scratch removed for free from another auto body shop. Had they just looked at my car, all this would not have happened. Very unprofessional attitude.

  Lanita Houston
6 months ago
Plenty parking, friendly and fast intake, thorough explanation of the process! We are on a great start! Daily updates via texts, a week turnaround for the vehicle. Johnny G. Was my Advisor and kept me abreast of everything! The front desk staff was very helpful with paperwork and liaising with enterprise rental. There were professional and courteous. I was really surprised at the week turnaround to replace the bumper, fixed damage and paint Nightfall Mica! Lexus was right with this recommendation and it helped that they are an Allstate partner! Everything occurred with ease!Services: Painting, Body & Trim

  Charles Reinhardt
3 months ago
Caliber repaired a front bumper after we hit a deer. The turnaround time was as promised (about two weeks) despite some delays getting the appropriate parts. Our service advisor was Doug and he provided updates every 2-3 days on their progress.

  jason haynes
3 months ago
Christopher Lee was amazing!! Went above and beyond to keep me posted as to the status of our vehicle, AND, he even drove me to pick up my car!! Would highly recommend Caliber Collision to All!!!

  Matt Liebo
6 months ago
I'll never use caliber collision again. I used caliber in 2016 for body repair from hail damage on a previous car. They had my car for about 2 months. When I finally got it back, I saw bubbles in the paint all over the new hood they had replaced. So they had to do the paint job on that part of my car again so it was it back in their possession for another 2 weeks while they repainted the hood.Fast forward to August 2022 in a different car when I hit an oil slick and slid off the road onto a rock embankment and caused mostly body damage on the front bumper and under the engine bay. I gave caliber another chance so I had my car towed there for the repairs. It was there about 2 weeks this time. After I picked it up from caliber after they finished the repairs, I got about 10 minutes down the road and my car starts to overheat. I drive it back and they just closed minutes before so the door is locked. I could see them all standing in the office talking to each other and staring at me like they want me to leave. I motion for the guy I just picked up my car from (Jose) that I need to speak with him. I explained what happened and he said I will need to leave it again for them to check it tomorrow since it was the end of the day on Friday. Fine, what other choice do I have. Took them until Monday to call me back to pick it up again. I asked what the problem was and he tells me the radiator wasn't bled properly and there was a bubble in the hose somewhere. What kind of shop doesn't properly test things like this before delivering a car back to the owner? Pathetic.I've also been waiting for one more part to come in to finish the recent repair. However, for whatever reason, they cannot get the replacement lower valence (molded plastic) for my car so I'm basically being told too bad and my insurance will write a check for the cost of the part which is from a repair going back a year ago. Took them long enough to get back to me and let me know it's my responsibility to make sure their repair job is done 100%. Very unprofessional and not very responsive. Don't use caliber collision if you can help it.

  kamran akhtar
2 months ago
Simply superb experience - Jamie was my advisor and this was easily the very best experience I ve ever had with any repair facility - for sure better than BMWs facilities.

  Kathy Kuhl
4 months ago
Excellent work, ready on time, clear and polite communication. I appreciated the regular updates on their progress repairing my car. Seamless communication with insurance.

  Jonathan
6 months ago
Working with Caliber was great from Dropoff to pickup. They best another shops estimate, had my car ready a day early, and kept me updated throughout the process.

  Vitruvian Man
5 months ago
Awesome workmanship! My Toyota Highlander is as good as new! Mr. Doug provided an exceptional service. Thank you, Caliber!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Rena
a month ago
I went for an assessment /estimate for my car that I scrapped against another car in. parking lot at about 5 miles an hour. Most of the recommendations were really excessive and made up !!! $6,257!!!! Horrible!

  Matthew Hunt
4 days ago
Christopher did a great job helping me get my Honda repaired!

  Amit Puranik
a year ago
Fantastic repair shop. My car was in a minor accident and needed repairs to the rear bumper. Asked the insurance company to send the documents to Caliber Collision. In a day or two, I received a call from the shop to schedule an appointment for the initial assessment. Good people at the front desk provided immediate help. It barely took 10 minutes for the assessment and in a couple of days, I received the quote. Once the car was dropped, I was provided help with the rental and the constant updates with the progress. A change in the initial quote was also clearly communicated. All in all a very good experience. I did not waste time waiting for hours or arguing over details that were not communicated. Needless to say that the work was done very well. Happy to have done business with Caliber collision!Services: Painting, Body & Trim

  Fuad Ghattas
a year ago
Best body shop I have ever been to! John Gajramsingh handled everything, making me feel confident I took it to the right place. He made it easy, updated me every step of the way and produced the best work I have ever seen! They made my car look brand new as if nothing ever happened. In my opinion Caliber Collision is lucky to have someone like John be on the team he made the whole process seamless, explained the process and had outstanding service.Services: Painting, Body & Trim

  Ayesha Shah
8 months ago
If I could give Caliber Collision 500 stars, it would not be enough! I had someone hit me head on and my car has been with CC since the day after the accident. I have been getting daily text updates and the level of customer service has been absolutely exceptional. Absolutely no one offers this type of customer service any more! They have made a horrible experience actually pleasant! I will NEVER take my cars anywhere else, ever! Kudos to an excellent team, and thank you so much for everything!Services: Tires, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim

  Hany Omar
8 months ago
Over the years, I have brought 5-6 vehicles to Caliber Collision for body work. As luck would have it, I nicked the garage and scraped up my front right quarter panel pretty badly and also loosened the wheel well trim on my Land Rover.I spent no less than 30 minutes with rubbing compound before accepting defeat and calling Caliber to schedule an estimate. This being a non insurance claim, I was expecting a very valuable and costly lesson.My estimator was a gentleman by the name of Johnny. He inspected my vehicle and told me he would be right back. He returned with a lacquer thinner and like magic, within a minute, returned my vehicle back to its original state. He even brought out some clips and refastened my wheel well trim.When it comes to anything automobile related, it s a racket, and very expensive. I fully expected the worst and was prepared for a ruined weekend. Anyone could have easily preyed upon me; most would have. Johnny owned my problem, something most fail to do. He was professional, friendly, and went above and beyond in the one department that means the most to me, service. If not for good service, I would never return, refer, or take the time to write this review. Johnny was honest and has forever earned my trust in a dishonest and untrusting climate and industry. I tried to pay him. He refused. Even lunch? He still refused. He was sincerely happy to help.When you re done reading this review, ask yourself when the last time anyone treated you like this.i happen to be a very connected person. There is no doubt Caliber will make 10x what they saved me this morning with my future referrals.Thank you so much, Johnny. You re the best!Service: Body & Trim

  Asad Malik
a year ago
My vehicle front bumper got damage. Jessie was my service manager. I will recommend to everyone to see her. She is very professional, friendly and well trained. And makes easy the whole process. I am very pleased with her. Whenever I called her if she is not available she always calls me back and kept me updated. She is a asset for this company.Service: Painting

  James Sultanov
a year ago
I always choose Caliber Collision for my family vehicle restoration. They perfectly match factory painting. I have a high attention to details, and so do they. Install factory parts and work with vehicle manufacturers directly, no after market parts. Great customer service. Clean office and clean shops. Trusted. Always.Service: Body & TrimService: Body & Trim

  Joseph Ju
a year ago
My experience with Caliber Collision was PHENOMENAL. Working with Jessie and Jo Son is a must. Jessie was communicative throughout the entire process, even going so far as to provide daily updates on their platform. She absolutely over-delivered from a customer experience perspective. I have to admit, I'm new to the world of insurance claims and body work, but she along with Jo Son took the time to patiently explain the estimate and why certain work needed to be done.Both Jessie and Jo Son left me feeling good about the honest work that they do and confident moving forward if I ever find myself in an accident requiring work. They absolutely have a customer for life!

  Manny Kim
3 months ago
It s hard to find a body shop that does excellent work and also honest. This place is both. Definitely recommend to my friends and family.

  Robert Lee
3 months ago
John K is amazing and a true company asset! Great customer service, great results, great human being..