Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Taylor Barlow
2 months ago
I really appreciated the customer service from Angel I just received at the Chantilly location. I called the store at the end of business hours basically and was encouraged to still come in The staff all greeted me and helped me get a starting point to find resolution to my engine troubles. Thank you!

  MI Concepts
a year ago
Quite store helpful associate I have no clue about my headlights associate ask me couple of questions and grab light from aisle and give me it s save me time

  Steve Towers
3 months ago
I went for a battery check of my truck since it wasnt cranking right and had to jump started few times. The kid that tested it took only two minutes to diagnose that the battery, alternator and electrical system was okay and shouldnt worry about it. Sure enough, later that day the battery died while away from home. Took to truck to mechanic who diagnose bad battery and then to Interstate Batteries who also confirmed it was a bad battery. Never again stopping at this location.

  Timothy
3 weeks ago
ONLY ONE guy working March 20 didn't even know what a spark plug socket was and THEY DIDNT SELL ANY ON THE SHELF! WHAT KIND OF AUTO PARTS STORE IS THIS?Went to AutoZone got tool in 30 seconds

  Austin Hardy
2 months ago
Staff was friendly and helpful. They installed my new battery in less than 10mins out in the cold winter. Much appreciated!

  Tim Hailer
7 months ago
This is absolutely the worst auto parts store that I have ever dealt with. I spent over $500 in parts today and I had a $50 credit in points from all of the purchases that I made before the store act as though I was robbing money right out of the register, I will no longer be an advanced auto parts customer I will take all my business to AutoZone or Napa so long advanced keep your $50 in points I spend $2000 a month in parts

  M Mason
a month ago
Ordered a starter to come from different store. When I picked up the next day opened the box it was a core in box

  Abdulrahman Aladhami
5 years ago
I visit the shops at time 7:23pm today and trying to use my gold membership uber discount customer service name Divide, was rude with me and not allow me to talk when i asking hem kindly can i talk he said now !!, and he keep saying i am uber driver too and only we accept uber credit card !! i know that information was wrong because i used the uber code ID and system was accepting my uber discount!.

  Nur Uyghur
5 years ago
I had to exchange my item that I purchased from online , Mr Ronnie don t want to help me with my exchange or return and he has a major attitude, I ask him call customers service manager or someone who is in charge he did not call anyone , I will give you guaranteed Mr. advance auto parts you ll be chapter 8 if that guy like Ronnie works ........

  Jose Villalobos
11 months ago
A few months ago I bought some rotors for my wife's car but we began to feel that the car vibrated a lot when it braked. We took it to the mechanic and they aligned and balanced it and it didn't improve so they concluded that it was the rotors that were defective. We went to the store and The lady who was there checked my account and said that it was within the warranty period but that she would talk to the manager named Rohim. I talked to him and he replied that he could not give the warranty without proof from the mechanic. I told him that it was there. the car if he wanted to check it or drive it but he said that I don't think he is a bad manager disgusting a person who does not think he has a job because those of us who buy in the store are the ones who have it there

  fredis martinez
4 months ago
Worst service ever just asked a simple question and the employee was already given me attitude

  Thinh Cao
a year ago
I came in for a battery test and potentially replacement. Initially it was OK: the test came back and my battery needed to be replaced, which I expected. But then it all went downhill:1. The cashier (an older black man wearing glasses) told me there were 3 batteries available for my car (in the order of how much each costs): diehard platinum AGM, optima red top, and optima yellow top. I asked him if there was anything cheaper than the diehard platinum and he said no. This is not true because I checked the online store at this location before coming in and there was a cheaper battery available: diehard red. I asked him again if he was sure that were all the 3 choices I had and he gave me a resounding yes. It's not that I can't afford the more expensive batteries, it was just that the sale person wasn't transparent (or didn't check things carefully)2. When it came to replacing the battery (which was done by the same person), he took a very long time (around 20 mins) and couldn't put the cover on properly. He was frustrated, removed the screws so he could reinstall it properly so that the cover can be fit in, and said: "I shouldn't change the battery. I am doing you a favor". I politely asked him why he was upset at me and he said: "I'm not upset, I'm just telling you that I am doing you a favor by installing the battery for you. The computer said I shouldn't install this battery for this car but I'm doing you a favor". I told him that I've had this car's battery replaced at Advance auto parts for many times in the past and it all went smoothly and without issues, and he said: "well they were probably also doing you a favor without telling you so". I was very upset and disappointed but I didn't say anything after that as I wanted to get the heck out of there ASAP so I just let him do his things. I don't understand why he told me that he was doing me a favor. I'm 100% sure it was because he installed it incorrectly and the cover wouldn't fit that he had to remove and reinstall, which frustrated him. I did not get the battery for free and I didn't demand him to install the battery for me. I understand the small print under "free battery installations" which reads "on most vehicles and at most stores", but why didn't he tell me beforehand that he was doing me a favor until the point he messed things up and got frustrated???I'm extremely disappointed in this experience and will never shop at Advance Auto Parts again.

  Kim Evans
a year ago
Rohim the so called manager is the worst person that has ever worked there. I heard him yelling at customer today and multiple times in the past and couldn't believe he worked there. I was about to order about $700 worth of stuff but I dropped it on the spot and walked out and will never go again. YOUVE BEEN WARNED! Support another business that wa to you as a customer and treats you with respect

  Bob saro
a year ago
Wanted to purchase Bosch wiper blades. Their online store lists as $29 but store wanted to charge $36. I was not able to purchase online as their app tells me to call the store. The cashier who was very rude said he can't charge the online price. I took my business elsewhere.

  Julia Smoot
3 years ago
My husband and I took our car to have the battery check because we just had it charged up at the dealership and we wanted to make sure it was good. A older black man with glasses came out after acting like it was a BIG inconvenience for him to help us and hooked the battery up and said it s bad and it needs to be replaced . He unhooked it and walked away and said nothing else. So we got the feeling that he wasn t being truthful. So we took it to AutoZone and they came right out and were happy to help us and said our battery was 100% charged and nothing was wrong. The ONLY person at Advance that is very nice is Brandon. He is always so kind and friendly to us but this other joker is a rude, unprofessional and a liar.

  Mariah Patel
4 years ago
I've been here multiple times for everything from advice e to diagnostic tools to light bulbs and parts. The staff is friendly, knowledgeable and willing to go the extra step to help each and every time. As a female, I have treated with respect and without mansplaining. They take me seriously, don't try to upsell me, and never talk down to me. I really enjoy this staff.

  Angela
3 years ago
Laziest employee working there. Very rude and unhelpful. I picked up some steering wheel covers from the top shelf to get them price checked, after he made me put the rest back on the shelf. Also when I asked him about the use of a product, he responded by saying Just read the instructions .

  Beth White
7 years ago
After watching her take her time with three previous customers, i was quite shocked that the associate who waited on me rushed through my transaction. She then told me to wait and someone would be with me to change my battery.I waited twenty minutes inside and then offered to be the last customer to get their battery replaced. Then after 30 minutes waiting outside, he finaly got to my battery. She made him come back inside to assist her when he was almost done.with my battery. So now I'm still waiting.I understand that the store is busy and assumed it would take some time to get this completed. But I am a bit upset that this woman continued to rush my service and didn't even allow the young man to complete my battery install. I have been for over an hour.

  Omar Mahmood
3 years ago
Returned items yet still haven t received a refund. It s been a year. I ve been told several times that a district manager would give me a call. It doesn t take this long to get answers. I believe the manager here is doing some fraudulent activity.We will surely be seeing The rise and fall of advance autoshop stories in YouTube

  funnyguy nguyen
4 years ago
we consistently avoid this store because of Mo, we couldn't return a product that wasnt a right fit, mo couldn't read the receipt, which we clearly can so we called another store to talk sense into him, the store in sterling va is definitely more helpful. Also we came in one time 30 min before closing and Mo said he can't help anyone the store is doing a routine shutdown, I had the part number and just needed to look at it to confirm it was the right part so when I come back in the morning to people who are willing to work, I can get it from them, we interrupted his soccer game he was watching in his phone.

  M Aly Aly
7 years ago
I had some issue with my car battery as it gave me hard time starting up. Someone suggested me to go to the advance autos and I called them and requested if I could stop by and check what's wrong with the battery. A guy checked the battery and said it wasn't fully charged and he was explaining all this to me that his manager came out and asked him to come in very rudely even we were discussing the things. The manager was very rude and had no sense of respect at all bother for customers and staff. I had in my mind to buy a new battery from them as well as to change oil...but that manager changed my mind and gave me time to rethink what I was planning to do i.e. to buy a battery and do oil change. I'll never ever go there nor will recommend to anyone at all.

  Moe Jamil
2 years ago
This was one of those late 8 hours work days... Never had good ADVANCE but how does a salesperson that cares about his job and really impressed with hiss knowledge. In and out and the other two workers were bringing the customers drinks and peanuts trying to keep them busy tell Lealum was finished....Greatness.MoethemanLealum....Salesperson

  Jen K
2 years ago
Great customer service! The manager was SO helpful with my battery needs, came out to double check the proper size and made sure I was sent on my way good to go. Appreciate it!

  Merlex Auto Scams
3 years ago
The manager at this location just assaulted a customer while I was waiting in line. The look on his face was surreal of what could ve happened if I was not there as a witness. Management needs to re-evaluate who they have running this show.

  Dzung Tran
10 years ago
I like to make purchases online where I can apply coupons, then pick it up at the store. The other day, I showed up to pick up an order I made 2 days earlier. They're supposed to have my order ready for pick up when I show up, but that didn't happen. I stood there like I usually did waiting for them to get the parts. This time, the parts were out, so they suggested I just cancel the entire order. Well, if they actually assembled my order at the time I made the purchase 2 days earlier, this wouldn't have happened. I was in Rt 50's traffic for half an hour for nothing. I'm going to the one in Centreville now.

  Omer Duzyol
4 years ago
It's a good store, however, thepeople who are supposed to help you don't help as much. Most of them don't know much about the cars and refuse to listen to you. Luckily, another sales person showed up and saved the day in3 minutes, hence tfe 3 star, otherwise ilthey deserved only 1.

  Michelle Wheeler
8 years ago
Worst experience I've ever had at a store. Cashier left with 4 people in line and said brb I'm taking my smoke break. Once she came back from smoking infront of the store she gave attitude because I wasn't aware if needed both high and low bean head lights. Verbatim- "sweetie, it's common sense, how would you not know that" and laughed. Maybe it is, but that is not how you talk to customers. When she gave me direction to find the lights she was rude and kept laughing. Got the lights, checked out and she yanked my card from my hand, didn't say thank you and slammed the card back down and screamed next. I will never come back to this store.

  Jon Doe
6 years ago
The selection isn't really horrible considering they have loaner tools and the people are cool, it's just the prices and return policy thats out of this world. I'm kinda old and have never seen a return policy like that in all my days. Still, it wouldnt be a problem if the computer would send customers a text after signing up with the rewards program, telling them not to open a package unless absolutely sure the tool or part will fix their car. Or sell items in stapled plastic bags or thin cardboard boxes, i dont know. None of the other stores have a problem with repackaging and i grew up learning strong business slogans like "customer is always right" NOT "customer feels ripped off"

  Terry Ang
9 years ago
This customer service here is TERRIBLE! I completed an online order today once i get to the store the worker Joe.M RUDE! I politely asked if he could replace the battery for me and he said he wouldn't be able to until two hours...TWO HOURS really?!? Batteries are a fungible commodity, you can get them pretty much anywhere! Customer service training needs to be done. I was late to work I had to do all the work myself which is fine however if you aren't going to do your job at least have good customer service. This place is terrible! Another thing to add after his "TWO HOUR" comment he goes out and helps someone else.

  Rajesh Nair
5 years ago
I had to go back because the battery I bought almost 3 years ago went bad. I had to wait a while for the manager to return but he replaced it with no questions asked. I'm very pleased with the service I received today.