Firestone Complete Auto Care

4.1 (133)

  410 Falls Blvd, Bristol, VA 24202
  (276) 469-8348
  firestonecompleteautocare.com
  Claimed

Tire shop Auto air conditioning service Auto repair shop Brake shop Car battery store Car repair and maintenance service Mechanic Oil change service Transmission shop Wheel alignment service

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patti Bennett
a week ago
Were 3 senior women traveling from Fl to PA. Was extremely happy with how we were treated! The representative explained everything fully and was able to get us back on the road quickly and without a great cost. Was expecting a price gouging experience but was certainly not the case. Will be singing the praises for the service and support we received to everyone we know. Am actually thinking I will check out the Firestone dealer near us now. Thank you for everything!!!

  Angie H
a week ago
My daughter has a 45 minute commute each way to and from college and she was concerned about a noise her car was making. I made an appointment for her, and they were able to quickly diagnose and fix her problem. They put her mind at ease and explained everything thoroughly, and mentioned other maintenance services that we may want to consider. We were definitely pleased with the service we received!

  carl graybeal
7 months ago
I had a brake line blow out while traveling through the area. Considering it was almost noon, all the local shops were booked up for the day.After hearing of my plight, Bill at Firestone told me if I could get the vehicle to them, they'd work it in.A couple hours later, they had me back on the road.Courteous staff, great service, and fair pricing.

  Jennifer Williams
6 months ago
Had our Jeep towed here after the nearby car wash ripped out our Valve Stems leaving us with 2 flat tires. Everyone was helpful & they repaired our tires quickly, we thought it was a great price too.Thanks guys!

  B. Dykes, BSEET, MS, MBA
a month ago
After website issues and problems with CFNA bank, Josh Blaylock was extremely helpful and persistent in trying to resolve the problem. I'll be back just because of him doing his job exceptionally. The rest of the experience was great; quick and painless and done correctly. On my first visit I was unable to get my tires but that was 100% due to a credit card bank issue where an incorrect pending website charge had left no available credit. As soon soon as it dropped off, I went back and got my tires and an alignment.

  Kathryn Rose
2 months ago
Overpriced parts almost twice as much as I can buy myself retail at auto parts stores. Wasn t thorough and suggested replacing both blower motor and resistor without testing because it s usually both which is not true. Wouldn t let me pay over the phone so I couldn t screw them over . I have never heard of a mechanic not taking payment over the phone. Terrible policy when a broke down vehicle would prevent someone from driving to the store to pay. I felt taken advantage of. My car was towed there and they thought they could get as much money as they could out of me as if I had no choice. Jokes on them, I got my car out of there.

  Jake Barker
4 months ago
If I could give it zero stars I would, just came In today for a tire rotation and oil change (which was $119.00 one of the more expensive prices in the area) even with a $15 coupon and have drove 14 miles now my car is rattling, had to rush to a dealer and they have me in looking at it now, tried to upsell me on over $1,000 in services when my car has been fine until today. Will only use dealer services from now on, avoid here. - turned out they left the air filter cover unlatched prob in hope that I would come back and they could tell me something majorly was wrong.

  Clinton Jacobs
4 months ago
I made a appointment at 11am. I got delayed at a doctor appointment.I called to let them (Firestone Bristol, VA) know I was running late.Josh told me to come when I could and how much he appreciated my call. When I got there Josh and the staff got me right in. The short story is, just have respect for other people and their time.Josh got me in between other appointments because I was courteous enough to call.When respect is given respect is returned....Thank you so much,Josh and the staff...

  Brett Powers
2 months ago
DO NOT I REPEAT DO NOT EVER take your car here. I took my car there August 27th of last year for a simple brake job. At first they said 700 which I happily paid even though that is ridiculous. After paying that they came and said my and module was torn up and quoted another 1200. I got a little angry asking why they didn t tell me that before the payment and declined the service. I went to pick my car up for a BRAKE ISSUE made it half a mile and the car shut off. Now the car turns on and cuts off immediately. Firestone repeatedly has not taken any responsibility for the problem. How does the car drive there fine and leave not driving hmmmm . Anyways it has now been to the Mazda dealership and another independent mechanic and they have not been able to find out what Firestone did to it 6 months later. At this point I just want to sell the car because I had to go out and buy something new because of this situation but can t get any value because the employees here messed with the car. These people are CRIMINALS!

  Emily Miller
6 months ago
After getting a flat tire on a rental car while traveling for work I could not have been better taken care of by Dave and his team. I awaited 4 hours for the rental agency to get someone to help me and I finally took matters into my own hands and drove the car to Firestone. They were able to get me back on my way so I could make my business meeting and did everything with so much kindness. Thank you for everything! If I lived locally I would be there with any service needed.

  debbie combs
a month ago
Both men at the service desk was very polite and really took care of the issue with my car. Took time to explain what had happen and got me taken care of

  Miranda Hayworth (Nicki)
4 months ago
David Boffey showed me today that miracle happens.. What he done for me n my daughter so we can make it back n forth to Knoxville for her cancer treatment.. Safely. please go see him he works Miracles God bless you all

  Rocky Mollo
a month ago
David and Josh were amazing. Took care of my alignment. Service was fantastic and friendly. Would absolutely recommend.

  Al Mac
3 months ago
All of the team made it clear my job (and other customers) was a priority. Treated with care and respect. Excellent timely work too

  Nemo In TN
7 months ago
I called about having a tire patched. The guy on the phone was very helpful & said he was able to look at my tire as soon as I could get there. I arrived & he inspected the tire & explained the hole was too close to the side wall & that the tire would have to be replaced. They didn't have my tire available, but did tell me about an upcoming sale & gave me a price for a full set of tires which I'll likely be purchasing soon. I would definitely recommend this shop.

  Amy Greer
a week ago
The appointment process was convenient and seemless online. The in-strore representative was attentive and understanding

  Michael L
11 months ago
Ordered tires and had them ready the next day! Quick service and always like the lifetime alignment!

  B Shane Bowling
2 weeks ago
Everyone there was exemplary, helpful, and knowledgeable. They also provided additional information that I was interested in.

  Nolan Moser
11 months ago
Got tires and an alignment last second on a Saturday on my wife s work car thanks I highly recommend Josh was very friendly as was the mechanicsServices: Tires, Wheel alignmentServices: Tires, Wheel alignment

  Will Outlaw
3 months ago
Very expensive oil change. Now, months later when I ve had time to do the next one myself, of course the oil filter is cemented on there and the pan screw is way over torqued. Amateur hour garbage

  Jacqueline Hunter
9 months ago
I want to give a big SHOUT OUT to David B, Junior G, and the Firestone crew. I had a big big issue with my air compressor this morning. God truly works miracles. I was so worried about the repairs but to make a long story short. I was able to drive my car home with no issues. So, thanks to Firestone Crew, I will be able to go to work tomorrow and take care of elderly clients. Thank you again, David B., Junior G, and the Firestone Crew. You guys are awesome! You made me one of your true customers. I wish I was able to give more than 5 stars. Thank you again! 10 stars

  Ginger Dockery
9 months ago
We arrived on Friday evening after 6pm. We were headed south but our two front tire were not going to make it. They were so nice. Replaced the tires even though it pushed them past their 7pm closing time.Service: TiresService: Tires

  Sandy Worley
2 weeks ago
Everything was great friendly people working there answered all my questions I ask

  Dale Poston
a year ago
Listen the staff seemed fine but my goodness this place is a rip-off. My wife went there for maintenance and I knew it would be a hefty bill. I looked up each part number and brand they installed and some of these components were marked up nearly 300% It's honestly astonishing. FIND A LOCAL SHOP THAT WILL LET YOU SOURCE YOUR OWN PARTS. Never again.

  Jarrad Stasik
2 months ago
Got 4 new tires. Fast and affordable

  Abigail Pine
a year ago
I absolutely love the staff here, they are always so friendly, knowledgeable and go above and beyond. Our car battery died recently and they were able to squeeze us in between clients and even fixed our drivers side window (it was misaligned) in the process. We will always come back here.

  Karrington Cullop
10 months ago
Highly recommend! They are always extremely helpful and willing to help when needed. Unlike most places they take your time into consideration. Dave is always so nice!Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  M Craig
a year ago
I had to change the oil on my rental car (!) while on a long trip and Enterprise said to find a Firestone location. Luckily they were close by and right off of I-81. They were really busy but were very accommodating and got it done quickly for me and I was back on my way. Very nice facility and location and the staff was very nice and professional (also overheard them kindly helping an elderly gentleman). Very grateful I found them!Service: Oil change

  Jessica
a year ago
We had a break down while heading home from a road trip so we were several hours from home. We ended up having to stay the night as it was late on a Sunday. I brought my car to them at 7am sharp without an appointment and they were able to take care of the issues and get us back on the road in less than 3 hours. Definitely helped us out of a bad situation.

  Robert Moore
3 weeks ago
Very friendly and great service and fast

  Opening Hours

Monday 7 AM-7 PM
Tuesday 7 AM-7 PM
Wednesday 7 AM-7 PM
Thursday 7 AM-7 PM
Friday 7 AM-7 PM
Saturday 7 AM-6 PM
Sunday 8 AM-5 PM

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