Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Linda Bair
2 months ago
Our truck decided to just quit as we turned onto Bonham Road. The manager, parts, and clerks all came to check on us. They ran diagnostics, the whole nine yards! This is a team that cares!!! We appreciate them, all, so much!
L'iL Play Nurse
5 months ago
Customer service is amazing every time I visit. The atmosphere is very friendly. Whatever questions I have or assistance that I may need, it is always in a courteous and knowledgeable manner. Thank you, guys, for being great at what you do.
Phillip Snider
2 months ago
It's a great place, have very good experiences every time I go in there.
REDRUM #
2 months ago
Great costumer service. Great attitudes. Right parts..thank you
Cathy Davidson
3 months ago
So polite and helpful. I recommend Autozone! I will be taking my business there from this point on. Thanks again!!!
Tanman I P Rainwater
4 months ago
Had a check engine light came on they did a diagnostic check on it for me toll me exactly what was going on toll me what parts that I needed and how much it would run to get it and also give me suggestions on stuff to try before I had to get the parts
Amanda
6 months ago
Everyone that worked there were great, very friendly and knowledgeable. Helped me find everything I needed.
James DB (Appalachia Traveler)
10 months ago
A 15 min drive makes the world of difference.After issues with my online order not taken care of at the AutoZone on the Parkway, I drove here to see if they could help which was night and day. The first gentleman couldn't help us but tried his best and was very kind and seeked help from his coworker who promptly helped take of my issue. Promptly called store support, was treated like a customer not like a burden and refund was issued and part easily returned.If you're in Bristol and need to choose which one to stop at, the VA side is the way to go for AutoZone. Store looks better as well.
Karen Hamilton
11 months ago
I can't say enough about the customer service I have had at this store. Bonham rd in bristol va. #2023. The staff was awesome. Penny and Glen helped me with getting my parts for my car. They went above and beyond costumer service! I myself work in retail management and can appreciate what it takes to make a store work proficiently. So Awsome!
David Mcdonald (Dave M)
9 months ago
They had the parts I was looking for. Price was affordable and competitive. The guys and girls that work there were really nice and very helpful.
Colleen Kennedy
a year ago
Excellent customer service and attention to detail. I needed to have a blinker light changed out and one of the workers offered to change it for me without me asking! Very friendly staff who makes sure customers are well attended to immediately upon walking through their doors.
David Karshner
6 years ago
These guys are great very friendly and know the products
Clint Stapleton
5 months ago
Good service and good quality products
Tylar Hairston
a month ago
Excellent costumer service
Alex Salyer
8 months ago
Awesome staff. Super friendly and extremely helpful.
Joshua Headrick
2 years ago
Very good. First time in an auto zone in 10 years. Had an issue with a phone mount. Stopped in hoping to find something. It was really a long shot. I drive for a living and need my phone where I can see it without having to pick it up. They were very helpful and friendly. Found just what I needed and was back on the road in less than 15 minutes. Thanks a lot. Great visit.
jan cash
a year ago
Great store! Very friendly & knowledge staff... Installed new wiper blades on my truck for me!
Lisa Q
2 years ago
Running a little low on windshield washer fluid? Maybe some antifreeze issues? Thought the service was great. Any questions were answered in a professional manner. No hesitation on returning.
Christina Whaley
6 months ago
They were very helpful
Gearl Lowe
3 years ago
The manager was very helpful. You can tell he wants your business, But I have been going there for years.And they always were a good natured friendly bunch.
Andrew Beiler
5 years ago
These guys are amazing. With being halfway on our road trip my car broke down right by the store. Being 6 pm on a holiday week I thought we were doomed and our highly anticipated weekend would have a giant wrench thrown into it. With a little help from the employees, current inventory, and a helping hand they got my car back on the road in 2 hours. You can't beat friendships and wisdom. Way to go guys!
kanika dalton
3 years ago
I was driving from out of town, I still had 2.5 hours left, and BOTH signal lights went out. I stopped by there the gentleman came out checked both lights installed both with no problems! Thank you soooo much! Great customer service!
Morgan Smith
4 years ago
I called to see how much breaks would be for my car now I don t know much about cars just a few things that a girl should know well the person I spoke to was very rude and hateful no one ever told me that back breaks was different from the front so he could have been a little nicer about that so I decided to go to Advanced instead explained to them what happened and was super friendly and didn t give me a hard time
Mary Collier
5 years ago
I was driving down the road on my way to work and the most freakish thing happened...one of my windshield wipers on the driver's side suddenly flew off my car while I was on the interstate. It was raining and I wasn't sure what I was going to do. I was able to see well enough to MapQuest to this location and walked in and desperately needed a new set of wipers quickly so I wouldn't be late for work. Not even kidding, they had me in and out in five minutes and I was back on the road. Very, very grateful.
Fishermanfred1
5 years ago
They have about anything you could need. I always go there, their employee technical people know answers and provide good and fast service. If they don't have the part , it will be there for you the next day. I have been going to for many years.
Donna Richardson Reed
2 years ago
Michael was very knowledgeable and answered all my brake questions .I was pleased with the other man's (sorry I didn't catch his name)timely manner in checking my battery and putting a new one on my car. Thanks Autozone
Lucylling
a year ago
They helped answer some questions I had about my car the clerk was very knowledgeable
Sydney Hatcher
2 years ago
This place is always the best place to go. The people are friendly and they do their best to inform you to the best of their ability and I adore this place and how friendly they are
vincent gloria
5 years ago
Honestly the costumer service here sucks. I mean horrible. Aside from me standing there waiting for 10 mins just to watch someone come in after me and get addressed/serviced first they are slow and have the nerve to correct me on what part im looking for when what i said is in fact the part that they pulled up on their screen .I usually go to any autozone because of their professional attitudes and their know-how if its something im lost on but this store does not do the rest any justice. I will not come to this store anymore and will not recommend to anyone either
Calvin Randall
2 years ago
They replaced my battery, found out 525 miles later they didn't tighten ANY of the cables! Had to drive 200 miles without power steering because in my suv it's all electric. Had to pay $75 more to have another show fix it while I was on vacation. I would think twice before I would have them to replace my battery again!!!