C Group Insurance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Beth Fraley
a month ago
Whether it is a question about the auto policy, the home policy or just adding or removing vehicles we get great service. Heather answers any and all of our questions and takes the time to explain it all. We are very very pleased with our coverage and the service we receive.

  aaron moses
4 weeks ago
Great small-town and family run business, that looks out for their community. Help is a phone call away and to real person, who is there for what ever your insurance needs may be.

  Kodi Powers
a week ago
Great company with great people. Always there when you need them.

  A Hurd
a year ago
If I could give lower than one I would. I have been with this group for years and Erie insurance is great but this provider is subpar. I attempted to cancel my insurance to go with another and was told I couldn t because the owner had to approve it. This to me is extortion. I asked to cancel at the first of the month and they canceled early and they sent a letter to advise me stating I requested it. I spoke to the wise office on the day they canceled and the agent stated it was fixed and would be canceled on the first like requested but my letter stated otherwise. The agents in BSG ignored me and Pennington gap agents stated they could not assist me. I would recommend Erie but go with a different agent

  Brittany Stapleton
2 years ago
I have had Erie Insurance for many years, but I just recently had to file my first claim with them after my vehicle broke down and I had to be towed home. I called the Big Stone Gap office and was told exactly what to do to start my claim. The whole process took less than a week to file my claim, get approved, and receive my check in the mail. I was shocked at how fast it all worked! Erie is definitely the best insurance to work with. I love that when I call, I get to talk to the same people, whether it be my agent, Josh, or one of the other office workers. They always make me feel like comfortable and are so helpful in anything I need!

  Angela Peters
a year ago
My agent is close, reachable and willing to share coverage options and saving tips with me before my renewal. Coverage is reasonably priced and I'd recommend them to anyone.

  Susan Brummitt
2 months ago
Great insurance and the best customer service!

  Ernie lawson
a year ago
I called the big stone Gap office had to leave a message my bank card had expired I was scared to death my insurance was gonna laps so I'm sitting in my car freaking out not knowing if my payment had lapsed and then my phone rang & it was Heather returning my call that I knew wasn't gonna happen because I called at 4:58. And Heather then explained to me how she could not leave her post as long as there was a message or e mail to answer I knew then I was talking to the insurance angel very kind , polite , & very courtease while being very professional she took care of my insurance only had to pay late fee the call I dreaded to make turned into a pleasant experience wish all employers could find workers dedicated like Heather .. Call or look up the cGroupe insurance ask for Heather see for yourself and save some money too

  Cady Bolling
a year ago
Heather is amazing! She goes above and beyond and is always willing to help! I am so thankful to be able to speak to a real person everytime I call and not an automated service!

  Kim Phipps
3 years ago
KALEY Lane is one of the best insurance ladies I know because she has helped my family on her days off and on weekends and even on her vacation s and she is so professional and very nice and helps us with anything we need done . Thanks KALEY Lane from the Phipps and Mcfall family. She is more than just 5 stars she is 100 out of them 5 stars

  Jim Porchie
2 months ago
Best rates and customer service

  Perenelle Quinn
2 years ago
You guys have the very best customer service I have experienced. Interactions feel human and personal. Responses are always fast and courteous. Absolutely excellent!

  Anthony Farmer
2 years ago
Erie save me over $700.00 a year on my home insurance and almost a $100.00 a month on car insurance when I switched with Erie. I have the same coverage on both as I did with my last insurance company in which I had over 20 years. Do the math, it WILL save you money.

  Lori Rutherford
a year ago
Owner is never available because he takes vacation all the time .You try to talk to an agent but always in speaker phone and can't understand what they say .

  Charissa J. Sturgill
4 years ago
We're not that familiar with that particular insurance company because we've used a company other than this one but it surely seems like they will be in the same price range as well as the rest of them. I apologise but I am honest

  Elishia Allen
2 years ago
Representative was very nice and willing to help me to get better insurance coverage.She went above what I had thought.

  Erin Napier Wells
2 years ago
From the beginning, C Group has always went above and beyond to help us with any and all of our insurance needs. No matter the time of day!

  Katie Kelly
2 years ago
Absolutely wonderful group of people. Saved me over $500 a year on insurance!

  Heather Boardwine
3 years ago
They don't really understand how insurance works nor can they explain the policy. All they can do is tell YOU to read the insurance jacket. Why they can't explain it is beyond me.

  John Baker
2 years ago
They are the best ! Local, caring, down to earth !

  Gregory Wade
4 years ago
Best service you could ask for

  Ken Hamilton
4 years ago
My favorite pizza place.

  ABoone
4 years ago
Can't ever get hold of anyone