Western Branch Diesel

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tim McGarry
2 months ago
I brought my motor home to Western Branch Diesel from the RV park I was staying. I explained to Kaitlyn my issue that the gauges all went dead and message board indicated check engine, transmission, ABS & NO J1939 Data while driving from NY to VA. The next morning started MH everything was working, however I would like them to look over if a connection s under coach was loose. She explained that minimum of 2 hrs and the cost, which was fine with me. Had coach in around 10:30 AM. Came back around 2:30 sat in parking lot. Coach had not been moved, however someone was just getting in to drive it around to other side of shop. Within a half hr the coach was back in parking spot. Waited till 3:40 went in to check. Was told by Bree that they found old codes, nothing new. Paid my bill went to coach started up same issue. I went back to service desk and asked if mech could come out and meet me. Waited 15 mins no one. Went back to counter and was told mech s leave at 4:30 ( it was now 4:10). I asked if they could come just talk to me to see if I could drive MH. Bree talked to foreman who said yes, however if I leave MH for a few days they will look for issue. couldn t since I needed MH to stay in beside was traveling to Fl (both Bree & Kaitlyn were very nice and helpful) My issue is that they only looked at it for 30 mins, mech/ foreman didn t have the common courtesy to talk to me. I have been in the mechanical service business for years and never would I or allow anyone who worked for me to treat a customer like they did, beside the fact not even really trying to investigate/ fix. When I went back to RV resort the manager asked how did it go, he will no longer recommend Western Branch Diesel. The one star is for the service desk.

  Timothy McGarry (BackYardKoiUSA)
a month ago
Follow-up on RV review of Western Branch Diesel Ashland VA. Took RV to Orlando Frieghtliner. They found issue within an hour. This is what happens when you go to a place that cares about the customer.

  David Keeton
6 months ago
Western Branch is by far on top of the parts industry numerous times I have contacted parts places for them to not have anything in stock Western branch however has had everything I've asked for from filters to O rings and Gaskets. Shout out to Tommy Mann that man deserves a raise there hasn't been a single time I've called and by the time I get there it's already pulled and ready for pick up. Friendly staff and professional.

  Paul Goode
2 weeks ago
Great company that does great work.

  Kenneth Blair
2 years ago
Needed a copy of a parts invoice. Waited on hold for over 45 mins for the Parts department. Called on another line and got ahold of Jackie in Accounting. She took care of me in about 30 seconds while I was still on hold with parts. One star for parts, 5 stars for Jackie! I wasnt in a huge rush, would have left a message if it was an option.

  Ronald Clary
9 months ago
Have been very happy with parts department in past. Counter men are friendly and knowledgeable.

  Nelson Stammer
a year ago
Awesome service on our RV. Western Branch has been extremely helpful in addressing our RV issues and on time and on budget in each case. Thanks so for everything Western Branch.

  Erik Overby
4 years ago
I highly recommend that if you haven t been to Western Branch in well over a year then come back in and give us a try. Our Service department has gotten better with the way we do things and our parts department (myself included) will go above and beyond to try and get you whatever it is you need. WBD is now an all makes distributer and we can get you almost anything you need for your truck, trailer, transmission, engine, and so much more. Stop in and see us and I m the short guy with glasses at the parts counter. I promise you that we will do whatever we can to get you up and going and do our best to give you the best price you will find around town and that goes for service work and anything you buy from the parts department.

  Allyson Layman
3 years ago
Well I'm glad we went there, we were at Chester freightliner and it seem more hand were in my pocket then turning the wrenches.At WBD I delete with only one service writer in stead of 3 or 4 and delete 1 service tech instead of 3 or 4 and they were very thorough. Our def number 1 box went out and only took the tech 5min to let us know what it was, were as the other place took 2 week and $2700 and then want another $10000, when does it quite.Yes I will recommend WBD.Thank you WBD. God Bless all

  Jim
5 years ago
Great customer service and excellent repair. I was having a problem with my motorhome and they took there time to listen and solve my problem. Thanks to the service department, managers and technicians that helped. I would highly recommend Western Branch Diesel for all your repairs.

  Gordon B
5 years ago
Bring a fat check book here & make sure you're not in a hurry. Took them 6 days & charged me almost $1,100 to replace a $32 relay module. I will never bring my truck here again.

  Justin Pierce
6 years ago
Great communication. Ill be using these guys from now on. Its hard to find a shop in this area that'll get you in and get the job done. Every time i called, i apoke with Terry who kept me up to date.

  kellz Kk
3 months ago
Very knowledgeable people

  zurain karamat
a year ago
They dnt know what they do after spending 8800 still cant find the real issue

  Frank Rojas
7 years ago
I just know that management is wonderful. They sure are busy as bees all the time, they do their best to get your diesel engine up and ready fast.

  lanny marrow
a year ago
Thus far the supply's I needed they've had I'm satisfied

  Jon Argo
6 years ago
Had a Truck broken down out of townThey worked with me to find the best deal with a great repair

  David Jackson
4 years ago
It 's a great company to work for and the employees help you with any questions that you ask . Thank you for welcoming me to Western branch deisel

  David Stamper
5 years ago
Mechanics are exceptional fast and affordable if you need work done I highly suggest this place

  Roger McFadyen
6 years ago
This Detroit diesel repair shop is used for big diesel motors, buses, big trucks, motor coaches, etc. Companies send their fleet trucks needing repairs from a 100+ mile radius due to Western Branch Diesel's speciality.

  Joell Driver
5 years ago
Parts staff do not know the parts they are selling so make sure you know what you need.

  Roy Dale Maitland
4 years ago
Best place to get your truck worked on n good people

  William Malaney
7 years ago
Did a great job on changing out the transmission on our company truck.

  Matt Ramos
3 years ago
Mrs. Jan. In service dept. Is GREAT person to deal with! THANK YOU!!!

  William Wooten
5 years ago
Couldn't ask 4 better service and the employees where very nice and helpful

  Jeffery L MackSr
2 years ago
In and out very little wait time always good

  Dean Kasper
6 years ago
Kenny, the sevice manager, did the repair himself to get me in and out same day.

  Michael Kelley
5 years ago
Poor service, waited in front of service adviser for 45 minutes NEVER SAID ONE WORD! Finally got tired of waiting and left! NEVER AGAIN

  Paul Caldwell
5 years ago
Decent prices and usually good turn around time.

  Ratrod 359
2 years ago
They need to fix the phone system. It s aggravating