Rice Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Ogle
3 months ago
Unfortunately it has come to my attention that I need to leave a less than positive review for this company to prevent others from the negligence of Rice Tire. I believe that the 2 stars I decided to rate this review with is generous regarding how our experience with this shop was. If you are like myself or my significant other who has been in this industry or any type of customer service job that is involved with the public than I believe you should take a second to read the rest of my review. I work hard for my vehicles and I strive to maintain them with the same respect. Between the two of us being enthusiasts not just vehicle owners... we have a fleet of cars to maintain and with time it has truly become difficult to find a shop to mount and balance tires that results in consistent quality work in a timely manner. What is considered a mild service for some, seemed extremely difficult to perform for this shop. Looking past the quality of work which was returned to us was the interaction of the employees when presented with questions on why we had to return to the shop for poor quality results. The communication was non existent and we had made it even easier for them to achieve this service by taking the wheels off before hand. What I can't stand is the lack of communication between this shop and customers. I understand this was around the holidays which is why communication is key in keeping everyone up to date and not wasting one anothers time during an already stressful situation. If the shop was already overwhelmed with their workload; I would have appreciated honesty instead of trying to fit us in quickly and lose track of whose tires they were and when they could get them finished by. I can be understanding if I am updated but what I refuse to tolerate is attempting to be upsold on another service when my first service is not completed correctly. I have more questions than answers for the people working at this establishment and their skill ability, but I know that experiences like this are swept under the rug everyday and hope to go unnoticed often. It truly is disappointing to know that I was attempting to support a local shop; seeing as I work at a local establishment around the Ashland area. I will not be taking any of my vehicles here nor will my significant other and will continue to share my experience by word of mouth. I hope the best for this company as I believe everyone needs constructive criticism to grow and hopefully they can have some type of reform at this shop. Best of luck Rice Tire; I hope that you take this review serious enough to make some changes. It would be unfortunate to see future reviews that follow a similar experience as mine. I should have checked the reviews thoroughly at this place before dropping the tires off. I made the mistake of being optimistic this time and giving them the benefit of the doubt. I truly find it to be a shame that we weren't able to call this establishment a more reputable shop to be taken care of; that we enjoyed and trusted to leave our vehicles with for routine maintenance and service. The community that I am in will not be using this place and we will continue our search elsewhere.

  George Cantrell
6 months ago
Would have given a higher rating but , after told tires were in-stock & I took off from work they only had one ( should have checked stock ) ! Then when I went back they left 2 caps off valve stems and adjusted air pressure incorrectly. The little things make a big difference. I will still go back when needing tires as I realize things can happen and those were pretty minor issues. I'm glad they are in business and ready to serve.

  Nelson Graves
a year ago
From the front desk to the shop the entire staff was courteous and professional. Clean modern facility with comfortable waiting room.Happy to help me with RV/truck tire questions, quotes, warranty, etc. Have purchased new tires from them twice and had one alignment over the last few years.Would recommend them to a friend, and plan to do business with them again.

  Chris Gummer
a year ago
I had an issue with my tires as no shop around the area were able to service me. John was able to walk me through the process of getting new tires but also explaining to me why certain shops might not have the equipment/tools for the jobs. John was very informing, curtious, and professional throughout the whole interaction.

  Lee Frakes
2 months ago
the people are friendly and the didn't waste any time getting me back on the road

  Paul Goode
3 weeks ago
Great speedy service with a very nice waiting area.

  shawn yoe
a year ago
We drove a RV from NJ to Key West on Christmas 2021, and had a hub trouble near Ashland in the very late afternoon! �How lucky we by chance stopped by Rice Tire, then met the most amazing and kindest technicians we ever had. We were able to�stay overnight in the parking lot, even hooked up with the shop, while one of the employees drove across the city to pick our parts. �Long story short, our vacation and Christmas were saved. We cannot thank you guys enough!

  Bryan Cox
a year ago
Don't go for an inspection there. There inspector has an illegal tinted windshield. Way below the line an will fail you for a 1/2 inch below the aws line. He passes his own truck but not yours.

  William Sours
a year ago
I had a head gasket replaced and took them a month to get it back to me and did everything except the window regulator for what ever reason. Told me to come back, why I don t know they had it for a month. I took it out of town and it broke down with in twos of me leaving had to fix myself on the fly and then the truck started smoking and I had it looked at by my other shop and they said and took pictures of where they didn t put things back like hose clamps and bolts and oil dipsticks so the engine leaked oil till it almost locked up. They offered me my money back and told me to sign a waiver but the money back won t cover a new engine. In the process of filing warrant i debt and court.

  Stacey Bauer
a year ago
Went to Rice Tire to replace an RV tire ($2,000+) that we thought had a leak. Turned out the technician found it was a defective extension valve. Our 2k bill ended up being just over $50.00.Honest and professional!

  The Original WHIPSNAY
a year ago
I left a lengthy review a few days ago and now it is gone. Don't know why but the staff and service were so great I am leaving another one... We are from NJ. We have a Coachman Freelander 21QB RV. On a trip towards Florida I stopped in Ashland, VA. to stay at AmeriCamp, an RV Resort. When there I decided to get the wheels rotated and have valve extenders, that I purchased at Camping World, installed. I went in the afternoon and set up an appointment for the following morning when they opened up. Unlike other places I have gone to RICE had no problem installing parts I had purchased elsewhere, at a nominal fee, very small nominal fee.The following morningee got there at opening and had to wait about 20 minutes while they finished a vehicle that was in the tire bay. I was quoted a price for rotation and the extenders installed. In under an hour the 6 tires were rotated and all had valve extenders on them. The final price was higher then the quote but that was because a few of the extenders I had were longer than needed. So the mechanic installed several from there stock. There price difference was about 5.00 so I didn't mind it at all. From speaking with the young lady at the counter, who was very knowledgeable, to the mechanic who worked on our RV, the experience was great. I can't find service like that in NJ. In fact we are going to stop at AmeriCamp next year, God willing, and have the tires rotated again and the oil changed at RICE TIRE.I had found out about RICE by calling the RV repair company that the RV Resort recommended. Unfortunately they only do service on RV's that they sell to a customer but recommended RICE. As you have read, I can see why they recommended RICE TIRE.I found out how it really is a 'small world' as the mechanic at RICE TIRE is a relative of manager at AmeriCamp.I mentioned my experience to the manager at AmeriCamp and I would not be surprised if they put RICE TIRE onto their pamphlet that they give to guests to show what services are available near the resort.If you are going to use RICE TIRE and are going to wait for your vehicle to get done, there is a WAWA about a half mile away, south on Rt1. The waiting area inside is clean and there is also a bench just outside the office entrance.Thanx to management for having a great crewSee you next year.

  Rob Bruning
a month ago
Great service at a reasonable price.

  ROLAND HAMILTON
8 months ago
We're not helpful at all. Was blocked in for 30mins trying to pick up a car from there. They just needed to move 1 truck so I could leave. I guess that was to much to ask.

  Jason Kirk
10 months ago
Very accommodating staff. Helped me out in a bind during a trailer blowout while I was moving halfway across the country. Got me back on the road in no time.

  Steve Chippendale
2 years ago
Friendly and knowledgeable service. I've been here several times for tires on my box trucks and tractor. They keep our trucks rolling here at Dunreath Farm.

  paul rawls
10 months ago
Pretty good place to get tires. They stay well stocked on truck tires for our bucket truck.

  Austin Owens
11 months ago
If you want someone ignorant to use for business this is your place if you want quality and respect this isn't the place these ppl are trash

  WJ Ghee
2 years ago
Friendly service. Had my car in/ out for alignment. Highly recommend.

  Robert Kee
8 months ago
Great bunch of people real knowledgeable and eager help

  David Foreman
2 years ago
Great price for any vehicle or equipment you own. You name it they can get it.

  iMoversCo
a year ago
Did a very good job and I was back on the road. Will come back again. Thank you

  Brandy Lee
a year ago
Awesome service, very helpful and honest business!

  Cathy Vaughn
2 years ago
Great service on my 21' Ford 350 step van!

  Elson Gabriel
8 months ago
Great people, great service! Nothing else to say!

  John Hudson
a year ago
Performed the work and truck handles correctly

  Margaret Stephens
a year ago
Great service and great people