Mac's Service Center dba Mac's Tire Pros & Auto Repair
4.8 (242)
308 England St, Ashland, VA 23005
(804) 368-0213
macsservicecenter.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ted Bess
3 weeks ago
Since moving to Ashland in 2020, we have been using Mac s Service Center. Charles, Mike, and the owner Mac are very friendly, helpful and courteous. The prices are very reasonable for the quality work performed. We also get random coupons through the mail which help and are much appreciated too! They also vacuum our car out at the end of being serviced. Such a classy touch! I personally, highly recommend them for your vehiche service needs our maintenance. They have taken great care of our vehicles! Keep up the great work Mac, Charles, Mike , and team!
Adrienne Johnson
4 months ago
So having a transmission go out is obviously something to stress out about if you have to pay out of pocket. This shop was amazing- between their customer service and flexibility. I had to figure out how to pay and was able to. In the meantime they did not pressure me about my vehicle being at their shop until I figured out what to do. First contact to look at the car I was contacted around the time they open to discuss this issue. I was very impressed with the first communication. All throughout the process they worked with me and explained everything so I could understand what was going on and informed on when to expect the transmission delivery for my replacement. They were able to get my car back before thanksgiving! They contacted me a couple of days after returning the vehicle to me just to check that everything was working. The entire experience was absolutely amazing and highly recommend if you have any transmission problem, not just a replacement. I can not express how thankful I am for this shop to have been able to fix my issue and I highly praise the work during the whole process.
Jen Arnold
3 months ago
Fantastic service station. While driving home to North Carolina our van overheated and had to be towed. Fortunately we were near Ashland and had our vehicle towed to Mac's. They diagnosed the problem and had us on our way home within 24 hours. These guys know what they are doing. Great mechanics. And, they provide car service to local hotels if you are in need to stay the night. Everyone should support this business, they are fantastic!
Pat Loethen
a month ago
When I moved to Ashland I checked with family and friends and they suggested Macs for my car services. It was truly the right choice. I always work with Charles and he is great. Car repairs always done when promised and car is cleaned after services.
David Yates
2 months ago
They were GREAT!!!! This was my second time taking my car to them and they have been awesome both times. Mac s has completed everything in a timely manner and gotten my car back to me quickly. Throughout the entire process they give updates and always let you know what s going on. After just two visits I know I ll be bringing my car back if needed and suggesting them to everyone !
Anne Spruce
4 months ago
We were on our way from NC to MA, stopped for lunch in Ashland, VA, got a flat tire! Despite being booked solid until Thanksgiving, Mac was able to retrieve a tire from the warehouse and get us on our way in less than an hour. Friendly, exceptional service to a couple of strangers on the road.
discopants224
4 months ago
Great service! Took my vehicle in for a diagnostic to see what was going on, and they were done quickly. They texted the results they found. I called, and they were extremely professional in telling me what steps I should take. Unlike other car repair places, they were honest about worthwhile fixes and what needed to be done now. They weren't pushing sales and have lower prices than most in the area.
Sam
3 months ago
This shop is a staple in Ashland. Most honest, dependable, courteous and efficient mechanics I've ever used. Been a customer for probably a decade now and always been satisfied with my service. Even after I moved out of Ashland, they're still the only mechanics I trust with my car.
Ryan Johnson
2 months ago
Been taking my car here for years, and will continue to do so for many to come! Amazing and quick customer service! Thanks Charles and everyone at Mac's for the continued excellence!
Rick Pulyer
11 months ago
After reading many excellent reviews of Macs, we had planned on calling to see if they could perform service on our Mercedes ML350. Before we could call, a check engine light came on. We knew that our max care warranty listed Macs as a repair shop that accepts the plan so we made the call. They were only a few days out so we had our car towed in a day before the scheduled drop off. We were surprised when they offered the use of a loaner car. Our warranty provided a rental however there would have been some out of pocket.On the day of the scheduled appointment I received a text that not only provided a full run down of our issue causing the check engine light (bad coil), it also provided a run down of all issues by priority. Each point had a description as well as photos.I made the call to our service manager, Mike who really took the time to break it all down. he advised what the warranty did and did not cover as well as the best plan to get back on the road.The repair was done on schedule and the price was as discussed. The car was cleaned before it was returned to us. This may be the best auto service experience I have had and will be a returning customer. I highly recommend Macs!Services: Auto engine diagnostic, Auto maintenance
Teague Richardson
9 months ago
My girlfriend and I had a car emergency and no shops were able to help us last minute on a weekend, until i called Mac's. Even though they were booked he told me he would make sure we were safe to drive. Turns out our tire was seriously messed up so he really saved us. He then spent over 2 hours calling around and working on our car and got us back on the road for a very reasonable price. Not often do you run into someone who goes out of their way to help you out with no gain, just out of the goodness of their heart. Thanks for the great service! I highly recommended this shop.
Aer48
10 months ago
The folks here have kept my family on the road for years and years now. They're dependable, honest, candid communicators, and have a TON of expertise. I drive several counties over to see them over any of my local shops. I've never once been let down by their service. They also use an awesome service report system that tells you exactly what is going on with your vehicle. This allows them to send photos and videos to explain what you're dealing with. Customer service is great too. I've talked to plenty of shops that seem like they're bothered by your mere existence and are cagey about answering questions. I've never had this problem at Mac's. If you want it done right, go here.Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Tire rotations, Engine repair, Vehicle Inspection, Auto A/C replacement, Wheel alignment, Transmission repair, A/C installation & repair, Air conditioning, Wiper blade installation, Auto maintenance, Battery, Oil change
Charles Gates
5 months ago
macs was able to repair a sever oil leak in our Highlander that happened on our way to fl . We were in our way in one day. I cannot tell you how much we appreciate they ability to turn us around in such a short time and with such professionalism.Services: Auto engine diagnostic, Auto brake replacement, Oil changeServices: Auto engine diagnostic, Auto brake replacement, Oil change
The Jersey Girl
8 months ago
Mac s got my 2010 Lexus is250 back on track dashboard lights/electrical issue solved! All staff is friendly and welcoming to all their customers. The most honest. reliable, and reasonable mechanic shop in the RIC/Ashland area! Thanks guys.Service: Electrical repairService: Electrical repair
Ashley Schermerhorn
11 months ago
My family has used Mac's Service Center for years and we come back time after time because we trust Mac and his staff and their integrity. We never wonder if they are trying to up-service and if they see something that needs to be fixed it will be done correctly. They go up and beyond by even cleaning the my car when they finish working on it. The staff are friendly and helpful and they communicate well on the status of my car. I appreciate Macs!Services: Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Steering & suspension repair, Electrical, Tire rotations, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Auto tire replacement, Vehicle safety inspection, Auto interior vacuuming, Brake service & repair, Auto maintenance, Oil change
Chris Skafidas
7 months ago
I just would like to take a few minutes to thank Mike and Charles and the mechanics at Mac's Tire Pros & Auto Repair for their honesty and great work on my vehicles. They give straight forward recommendations and they put everything in writing, so you know exactly what they will be working on/repairing on your vehicle.I would highly recommend Mac's Tire Pros & Auto Repair to anyone looking for a mechanic in the Ashland areaThank you,Chris Skafidas
Nicholas Valenti
7 months ago
I have been taking my vehicles to Mac's for the past 5 years, and they always do great work. Mac's has that traditional autoshop feel but provides modern conveniences. If you are in need of any servicing on your vehicle, I recommend scheduling an appointment with Mac's.
Maddie A
9 months ago
Mac and his team just went out of their way to SAVE me when I was traveling nearby and had a serious car issue. They were booked solid and still told me to stop by to make sure I was safe. They are working on repairing my car right now and getting me home despite being booked already. If I lived in the area I would 1000% make this my go to mechanic, he was so kind and knowledgeable and I m super thankful.
Lauryn Stewart
10 months ago
I ve been coming to Mac s since I started working in the area last September 2022, and I m so glad I did! Each service is top notch, and my car always leaves in much better shape than when she s dropped off. The technicians are thorough and very clear about what needs to be done, the cost of each job, etc. Also, the customer service cannot be beat. I highly recommend Mac s!Services: Tires, General repairs & maintenance, Oil change
Tim W
11 months ago
Mac's not only did an excellent job but they have made a repeat customer out of me! They will send a text showing pictures of the issue with your car, are very thorough with taking care of the issues, and are not trying to upsell you. Honestly, the best car garage I've dealt with in years!
David Speights
a year ago
We were driving from NY to Florida when we got warnings about low break fluid. Lucky for us a hotel employee recommended Mac s (he and all his family had worked with this service for years). I could not be more pleased and grateful for the expertise and kindness we received from Mike and his staff. The shop is immaculately clean and well organized and that along with Mikes considerate and polite manner made me feel secure that we were in good hands. Mike had an employee drive us to a restaurant nearby so we could wait for the diagnostic report in a comfortable setting. Soon we received the report with photos of the defective part, a very reasonable estimate and were on the road again in about four hours even though they had to go to Richmond for a replacement part. Whether you live nearby or have trouble on the road, you will be in good hands if you consult Mike and his highly competent team.Service: Brake service & repair
Sabrina Southworth
2 weeks ago
The absolute best team! Great work, reasonable prices delivered by a knowledgeable and friendly staff!
evariste stclair
a year ago
Very pleased with the service that was done on my vehicle. I was experiencing a coolant leak with my F150 and brought my vehicle into Mac s . I must say that Charles was able to schedule the service promptly. They diagnosed the problem and gave me a cost for repairs. I am very satisfied with the service I have gotten from Mac s. They are courteous friendly, transparent and pros at this service center. This is not the first time I have had this positive experience. Keep up the good work Charles.Service: Auto water leak repair
Wendy Farmer
a year ago
You've GOT to take your car to MAC's! I had a number of things replaced and repaired on my daughter's car. Charles and Mike helped out a great deal. Excellent, speedy and friendly service. Quotes come through email with pictures and pricing. Mac's staff will follow up with you as work is being done. They checked in with me a few weeks after service to be sure everything was okay. I HIGHLY recommend Mac's for all your car service needs!!Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Tire rotations, Engine repair, Vehicle Inspection, Wheel alignment, Auto battery maintenance, Auto tire replacement, Brake service & repair, Auto maintenance, Auto brake replacement, Oil change
James McFarland
8 months ago
Best service I have ever had. Great communication, honest and up front.Work was done in no time and Charles waited for me to pick it up after I left work, despite the shop being closed for the day.Charles provided more than excellent service and I m already working on getting my wife s car in.Hoping for no more car troubles,but if the situation presents itself,I ll be giving Charles a call.Services: Auto A/C recharge, Auto A/C replacement, A/C installation & repair, Air conditioning
carissa welka
a year ago
Had to pull over on I-95 when my car was overheating. Resolved that issue but couldn t get it started, AAA had the car towed to Mac s. I was about two hours from home.Even though I got there with the car after they closed, Charles was still inside and got all my information, recommended a hotel and places to eat. They open at 7:30 I figured I would get a call around 10, but they found the issue and called me before 8:30! He even had someone come pick me up at the hotel and bring me back to the shop. I was on the road and headed home by 9:30.I missed the event I was headed to, but can t say enough good things about the shop and service. Thank you again so much.
Dennis Lynch
3 years ago
I was very pleased with the service I received at Mack's Service Center. I really appreciated the courtesy and respect I received from the staff involved in the inspection and evaluation of my vehicle. I think the vehicle condition report was excellent because it provides pictures of the existing conditions so I, as the customer, can understand why something is required immediately and which items can be addressed later. I also liked the pictures provided in the report of the professionals who worked on my vehicle. You don't usually see or meet the technicians performing work on your vehicle. Overall, I received excellent service and will recommend Mack's Service Center.Services: Tires, Steering & suspension repair, Wheel alignment
Majeeda Bey
2 years ago
Mac s provides very reliable, consistent, transparent and thorough service each and every time I have my vehicle serviced. Their diagnostic report helps customers understand not only what needs to be done but also why. The staff is always friendly, and they provide exceptional customer service. I m reluctant to take my vehicle anywhere else.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Wheel alignment, Auto interior vacuuming, Oil change
Melanie Burriesci
a year ago
Wow! This place is A+ quality service! Charles is so professional, a person of character, and spoke articulately when explaining my car issues. He took the time to explain things to me with regard to my car, when I was aware the shop was busy. I wouldn t be surprised if he had his phd in auto mechanics if that were a thing. The rest of the crew seemed professional, courteous, and experienced too. It s not just a Sunoco gas station, it s a reliable auto mechanic that also has car loaners if one needs that. Thank you Charles for your help!
Zach Hoefner
3 years ago
I have been bringing in my Jeep to Mac's Service Center for a few years now and finally thought I would write a long overdue review. To those of you looking for a yes or no review, I don't and won't ever take my truck anywhere else for service of any kind, full stop. For those wanting to know why, I'll try and keep it short. Whenever I come in for service the employees greet me by name. They are very professional and all around good people. This is just the atmosphere at this organization; friendly, polite and professional. I've even been offered a loaner vehicle on multiple occasions so I may stay mobile. Beyond that, they are always very honest with me about the work that was performed, that is recommended and that is unnecessary. Trust seems to be a major, if not the most important issue with auto shops in particular. And I trust this shop with my truck 100%. I have recommended my friends and family and have never heard a bad comment from any of them, many of whom have stuck with Mac's. In addition to fully trusting this shop, they always go the extra mile. Every time I have a big service preformed I always get my truck back with cleaned and waxed tires, cleaned windows and an all around general fresh feel and handle and it still surprises me and makes me smile. They have never performed a service without my consent and have gone out of their way to make sure my truck is working as it should. So to sum it up, these guys are the best shop I have found, not only professionally but personally, and that is why I have stuck with Mac's.Services: Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine tuning, Auto detailing, Brakes, Car waxing, Oil change