J A LaVoie Equipment Sales Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dwayne Hence
2 weeks ago
Was good service I called&made sure it was in stock before going to pick it up

  Justin Burnette
10 months ago
Great Guy's to work with, Picked up a z254f zero turn and the first cut is smooth as butter. I will be returning to get some other yard equipment in the future

  joyce rice
2 months ago
Tony was very helpful and listened to all my needs. I walked out of the store with exactly what I wanted

  Brian Adkins
5 months ago
It's always a great experience at J A Lavoie! Can't say enough good things about their customer service.

  Chad Powers
8 months ago
Bought a mower from them! Super easy to deal with! Gave me great friendly customer service!! Love supporting small businesses! And tony was the most helpful! Thanks again

  jtrock tree
a year ago
Best selection of husky chain saws in Central va, I purchased a 592 husky and had a muffler problem right off the get go , they fixed it quick, my experience so far has been top notch, the go to place, p.s. get you saw with artic package ( heated handles ) you will glad you did , happy Camper here

  Macaques Mandrill
5 months ago
Excellent customer service and communication.Quick deliveries from Husqvarna.

  Kib Winder
a year ago
Super honest I needed only 1 bought 3 at two hundred a piece he told me I only needed the one he was right. They treat everyone fairly good prices great service. The same young guy sold me my mower went off to college graduated and was the same one trying to save me 400 $ they service my mower as well great people honest. I highly recommend them.

  Jarrod
6 months ago
These guys are the best, always exceptional service they really know their stuff.

  Clint Rose
2 years ago
Local business. Better selection of quality equipment from experienced staff- fully serviced ready to go to work. Service after the sale. Better than equipment sold by big box store made to their specs. Reasonable prices on top of the line models. Where you can have a friend in the business.

  Benjamin Shumaker
a year ago
Seems parts can take a month or more to get. Had to drive to the store twice due to the wrong part being ordered. They do not offer drop shipment. Staff appear knowledgeable and courteous.

  Mark Sanborn
3 years ago
Very knowledgeable staff. They have a great selection of equipment for all price points. Delivery was great and on time (almost to the minute). Mower was clean, deck leveled and topped off with fuel ready to go. Another honest, hard working small business. Something we need more of. Highly recommend.

  Ted Bess
2 years ago
I took my Husqvarna leaf blower(I also have a Husqvarna chainsaw and lawn mower) in for repair last week and was told it could be 4 to 6 weeks depending on parts that may be needed which is understandable. Received a call from Tony the owner 4 days later and told me my blower had been repaired and I could pick it up. Really appreciated them repairing my Backpack Blower so quickly and efficiently. Most importantly, they didn't order have to order any unnecessary parts and charge me for them. Honesty and integrity mean a lot to me. Upon picking my leaf blower up, Tony took the time to explain what he did and even explained and recommended to run the premix fuel to help my Husqvarna equipment run at optimal performance.Again, I truly appreciate their honesty and knowledgeable service. I try to shop local and support small businesses wherever possible. I highly recommend them!!

  Glenn Kerr
8 years ago
This is my first on-line review in 46 years. John and Tony set the bar for customer service. Great product, great service, and family owned. I had an issue with my lawn tractor, they picked it up the next day and returned it fully repaired within 24hrs! I would recommend them without reservation.

  Chuck Staudenmaier
5 years ago
Got great service, very rapid turnaround on my leaf blower repair, all at a very fair price. An excellent choice for anyone in need of small engine/lawn equipment maintenance. Highly recommended.

  Brandon Wynn
2 years ago
Very professional and helpful. Then gentleman behind the counter, took the extra time to go over all the equipment that I purchased and added fuel to each one. Great customer services. Thank you.

  Jeremy Dunn
a year ago
The folks here are the best! Happy with my purchase and will definitely visit again.

  Edwin Sweeney
7 years ago
I bought a riding mower and just requested service for the upcoming season. They are always kind and helpful. I don't own a truck and they delivered my mower and are picking it up for its service. I'm very happy to do business with such great people!

  Kyle
2 years ago
Was a great experience to do business with. Good customer service, knowledgeable staff, and top of the line equipment will keep me coming back for future items needed to do the chores I really don't want to do.

  Rick B
10 years ago
Poor Customer Service! Took a lawn mower into them and paid $45 for them to look at it to determine why it would not start. I was told that they would be able to get to it the following week and they would let me know what was wrong. After a week had past and I had not heard from them I called and was told it was going to take two weeks that they had ordered the wrong part and they had reordered the new part. A little surprised that that they had not contacted me with a cost estimate, I asked how much it was going to cost. I was told it was going to be $200 because their hourly charge is $95 per hour, so I opted to not have the part installed and told them I would be out to pick up the mower the following day. Upon picking up the mower, I found it was dismantled and not reassembled in the original condition in which I delivered it to them.So I asked why they had not reassembled it in the original condition and was told that it was not worth their time. In addition once I got it home I found it was missing the spark plug and some bolts. I call that extremely poor customer service. Maybe, they should take a different perspective and think about whether or not they could have a good returning customer! You will need them because this customer will never give you any business!

  Patty Finn
a year ago
Very helpful, personable, and straight forward. What you see is what you get, and you get a great group of folks who care about their customers. Time for a new mower? I know where I'll be getting mine!

  Rick Whittington
3 years ago
I bought a mower last weekend from this company, and received top notch service. The people were very knowledgeable and it's always great to support a local business. 5 stars!

  Jill Roark
4 years ago
I purchased an Ariens Zero-turn mower from a MD based dealer and it was lost in transit (and still hasn't been found by UPS Freight). The mower was going to be delivered to my son's new home and the one acre of grass had not been cut in weeks. I was desperate to find another local source for a mower and found LaVoie Equipment Sales via an internet search.I initially spoke with Johnny, the grandson of the owner and he did not have the model I was seeking. Shortly after I hung up, he called me back and told me he wanted to help me. After several calls, I was impressed with Johnny's willingness to assist me and to find a mower that fit my budget. I secured some additional information overnight from my son about the storage shed dimensions where the mower would be housed.Johnny offered me a significant discount on an Ariens 52 inch XL model, which was an upgrade over what I had ordered from the MD dealer. It provided 10 inches add'l. width, bigger tires and a commercial trans-axle. I bit the bullet on the extra cost because Johnny offered to deliver it this afternoon so my son can cut the grass tonight!!This review just evaluates the service received from LaVoie Equipment Sales during the sale...it has been superb! Johnny was wonderful to deal with, took the time to answer my numerous questions and was very efficient in finalizing the sale over the phone. I'm confident the post-sale service will be every bit as good as the service extended to me today.I highly recommend LaVoie Equipment Sales. I'm adding this review to the other excellent ones provided by their prior customers. Thanks for the great sales and service experience Johnny!!Jim RoarkFayetteville, TN

  McGann Saphir
10 years ago
Man..my experience was just the opposite of the last poster. I took them a Husqvarna leaf blower that had been rendered inoperative due to the ethanol in gas (happens to many small motors). They fixed it in two days, and did an excellent job. They also told me how to avoid the problem in the future, and charged me a very reasonable rate (not $95/hour). The whole bill including two bottles of Ethanol free 50:1 Husky fuel mix came to less than $90.******************************************M. S.**************

  Jay Wood
2 years ago
Always answer the phone and are incredibly helpful. I just bought my 5th Husqvarna tool, a new electric blower. Best service around.

  Kevin Scheidt
6 years ago
Excellent Service. Knowledgable individual. Had a Husqvarna 570 repaired. Was well within the expected price range. Will keep using them.

  Justin Leslie
3 years ago
I m really happy with my purchase! Great prices, great customer service and definitely recommending to everyone I can.

  Tracy Keenan
2 years ago
Johnny helped me with battery chainsaw . Great advice and service shipped it to me received it in two days .great job thanks

  michael foster
4 years ago
When they open on Saturday or be on call for 4 hours on Saturday I will give them 5 stars. I actually would like to give them 4 1/2. HEY! OPEN ON SATURDAYS FOR YOUR COMMERCIAL ACCOUNTS.......pleeease

  phil
2 years ago
Decent place but you can tell they aren't concerned about covid and politics comes up a little too freely for my liking in a business setting.