Independent4x

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wayne Snyder
4 months ago
Ryan and his team are awesome. I called them shortly after I had my first Jeep Death Wobble on my 2020 Gladiator. Within it being at their shop 20 minutes, they had it diagnosed. Parts ordered and installed the day after the parts came in. I've been driving it for two weeks now, and, happily, no death wobble.Independent4x were great to work with. Highly recommended! And if you live in Charlottesville like I do, yes, it is worth the drive!

  Steven Ferguson
a year ago
Daniel at the sales counter was very knowledgeable and put me in the right direction. Ryan the owner was also very knowledgeable and extremely helpful is helping me achieve the best ride possible. They installed all new shocks, struts, and control arms on my RAM 4x4 and my truck literally rides far better than ever before. Independent 4X has earned my loyalty and future business.

  Victor
9 months ago
Daniel is great to work with if any issue occurs, easy to contact and quick response. Great products and support. I will always go back to them for any need. Love the lift.Service: Steering & suspension repairService: Steering & suspension repair

  Daniel Coutinho
5 years ago
I was new to the Jeep world and new to the area. I brought my Jeep here for some simple work and the guys here had honest pricing and took the time to chat and answer a lot of questions I had about the work that was already done when I bought the Jeep. I bought a bestop soft top from them and other accessories. Will definitely be coming back here with my Jeep and recommend them to anyone with 4x4 needs. I also heard that they support the Isuzu community. Whether you re looking for some off road accessories or need to completely redo/upgrade your 4x4 parts, these guys can do it and won t try to sell you what you don t need.

  John Murray
a year ago
Daniel is great on the phone and in person. They are responsive and give good guidance on what you need for a capable off-road daily driver. High quality work too. Suspension upgrade makes my 4Runner handle great even with a 2" lift. Ill be going back for re-gearing and air-locker upgrades.Service: Steering & suspension repairService: Steering & suspension repair

  Keith Mull
3 months ago
Ryan was great at assisting me with my Jeep needs. Answered every question I had.

  Stacey Cole
3 years ago
First time but certainly not last time doing business with Independent4x. I am very pleased with the top notch service I received! When your mods need mods, this is your go-to shop!!! Both challenges I gave them for my Jeep Wrangler needed special modifications and I'm super happy with everything, it was worth every penny and I still found their pricing very reasonable!! They were awesome about informing me of everything that needed to be done, presented me with a fair estimate and the communication when a few additional adjustments needed to be made, was great and they didn't jack the price up. Never once did I feel talked down to as a women or felt takenadvantage of. They went the extra mile to get the job done for me and the front end Customer Service with Daniel was spot on as well! They have my business for life! If you need work done...go with no hesitation.

  Robert Sumner
2 years ago
Parts are good quality and worth buying.However, an incorrect low range gearset was supplied for my IsuzuIndependent4x refused to fix the issue.Double check to make sure the correct parts are being supplied for your application before ordering.UPDATE: After a lot of back and forth and arguing independent4x finally decided to rectify this issue, overall I am happy with the outcome but not the journey I had to take to get there.

  Megann Taylor
4 years ago
I am a first-time owner of a jeep. My Jeep came with a hard top and I was looking to put a soft top on it for the summer. I asked around to find out who I should take it to, to help me with replacing the top. I had only heard amazing reviews about independent4X in Ashland/Hanover. From the first time I spoke with David on the phone to meeting everyone who worked hard to place the soft top on the Jeep, I had The most wonderful experience. Everyone there was so nice and answered all of my questions, being a novice at Jeep owning. Ryan, the owner, came out and introduced himself to me. Everyone went above and beyond my expectations. I can honestly say I will only take my Jeep to them in the future for any work. I trust this family owned business and appreciate all they did for me.

  James Barrett
4 years ago
I have an 04 Jeep Wrangler Rubicon with a lift and oversized tires. I replaced a lot of the front end suspension with a friend a year and a half ago and added wheel spacers earlier this year. Things were smooth-ish but recently I started to experience the dreaded death wobble when going over 40 MPH. I reached out to Independent4x and they had my issue diagnosed, the part ordered and installed, and coordinated the alignment -- all within 3 days at a very reasonable price. David kept me posted every step of the way through email or over the phone and Ryan and the rest of the team have my Jeep driving smoother than it ever has before. From here on out, this is the only place I'll bring my Jeep.

  Torn Grabi
2 years ago
I bought the heavy duty tie rod set for my Isuzu Trooper. Excellent product, shipped quickly and was a perfect fit. I highly recommend Independent4x.com and will shop there again soon.Service: Steering & suspension repairService: Steering & suspension repair

  Jennifer Wilkinson
5 years ago
I entered Independent 4x4 seeking answers to my many questions about raising my Wrangler. These guys spent upwards of 2 hours educating me about lifts, tires, wheels, and spare carriers, gave me logical reasons for their answers, and were pleasant and friendly to work with. I couldn't be happier or more satisfied with my experience and the quality of their work.

  Timothy Hatton
3 years ago
Great shop--I will not take my truck anywhere else in central VA. They did an excellent job repairing my rear axle and drum brakes. The truck is a real piece of work and they took on the job without hesitation. Turnaround time and price were very reasonable.Service: BrakesService: Brakes

  Patrick Oxenham
3 years ago
I could write a book into why you shouldn t allow them to work on your vehicle but don t have the character limits so I ll sum it up.Paid for an engine swap on a used engine he had at his shop. Specified that I wanted a top end rebuild, new cam, springs, machine heads, headers, intake, carb, timing chain and seal kit. I also asked that they inspect the piston rings and if anything else needed to be addressed to let me know as I d rather fix it now than later. The project took nearly 4 months. After I finally pushed them to finish I got it back a week later.After driving it home I knew something was wrong. It was stalling out, shuttering and sounded rough. I messaged Ryan. No response for two weeks after several attempts and voicemails. So I got nervous and took it to another shop to get a second opinion on their work.Here what was found. Intake valley pan had zero gasket sealer, the headers weren t even tight and the gaskets were wrong, the vacuum from the carb was misrouted and it was spitting oil into the PCV valve. Thermostat still had the shrink wrap on it. Spark plugs were cross threaded. Wiring harness used was from the original vehicle and it was spliced at the fire wall with non weather proof crimps, wires and crimps were melted and wires were fully exposed with not even tape over the exposed wires. Then we found out the piston rings were super worn and leaking and the engine needed a full rebuild. The shop had taken before and after pictures and didn t fix anything, just noted it, took a picture and video of it and left it.I contacted Ryan again and finally he responded offering to took a look but disputing findings already. I advised I didn t want him to fix it because I didn t trust him at this point but wanted to discuss a refund.I never have heard back from him to this day after sending that. After several attempts at contact I wrote a letter. Their response letter was that I voided the warranty by having another shop touch the engine (even though they documented everything and never changed anything). He wrote off any fault on using the burnt wiring harness as I paid for a plug and play while ignoring that I asked him to notify me of this stuff and that he decided to scrap my perfectly intact wiring harness. He also wrote off the piston rings as it s an older engine even though I asked him to inspect when he had the heads off.Because of the other shops documentation I won my case with the bank and got a refund.Spare yourself the effort, he cuts corners, is dishonest and is only worried about making money and not turning out a good product.

  John Devries
8 years ago
Knowledgeable about their products but seem to act as if everyone should know what they know. Come off as agitated when you call for help, like they have no time for technical support. Ordered shock bushings and was told i'd have them in 2 days. After waiting almost 2 weeks, i still did not have them. I contacted them and they reshipped the item Priority mail and was told again that i would have them in 2 days. Four days later I'm still waiting and my Trooper is sitting on a lift. All i need is these bushings to complete a $4000.00 upgrade. Very disappointed in their lack of follow-up customer service.

  Small Job Specialists
4 years ago
Made a review earlier in the day and it was deleted, instead of a request to see if the problem could be resolved. Did not know you could do that!! Making another one with this email address. If you have an Isuzu and need good customer service, decent shipping, and parts that work, GO ELSEWHERE!

  Joseph Wilkinson
5 years ago
I recently purchased a used 2000 Lexus LX470 ( a gussied-up Toyota LandCruiser) with knowledge that the dealer had botched the Adjustable Height Control (AHC) suspension delete. The guys at Independent4x (I4X) walked me through the process and did a thorough job. Bottom Line: I came away with a great truck in excellent working condition along with some other necessary repairs (timing belt, AC compressor). This is our second excellent experience with I4X and we ll definitely use them for all our 4x4 needs. Highly Recommended!

  Doesnt Matter
a year ago
They got me my parts and were helpful about my geometry and everything but then turns out they were incorrect and now I've destroyed my CVS my transmission and my control armsHaven't even gone off road yetDo you own research I guessService: Steering & suspension repair

  Audrey Mills
6 years ago
I called Jeremy to see if he could order a last minute Christmas present for my father. A previous online company cancelled the order last minute. He went above and beyond and placed the order for me. Delivery driver was running late and he stayed beyond his scheduled time just to wait for my item as he knew it was a Christmas present for my father. I can t express my appreciation enough for going out of his way to help me. I will definitely recommend them to everyone! Thank you Jeremy and Merry Christmas!

  Patrick Murray
3 years ago
Independent 4x saved my Jeep with a frame repair. They did an excellent job and are very knowledgeable. Shout out to Daniel and Ryan. Thank you.

  Christopher deTreville
2 years ago
Had a great experience with Independent 4X. Super pleased with the fast, quality service. I'm sorry that I didn't know about them sooner.....They just got a customer for life!Service: Steering & suspension repairService: Steering & suspension repair

  SmokeIsToxic
6 years ago
Made a phone call asking for advice and they went above and beyond explaining things to me. Didn't try to sell me things I didn't need and man is that rare these days. 5 stars for knowledgeable and honest work

  Johnny Harrison
2 years ago
These guys are the go to place for your hard-core off-road needs! Knowledgeable, professional, friendly and super helpful!Service: Steering & suspension repairService: Steering & suspension repair

  EP Vug
2 years ago
Nice guys to work with and I like the lift kit on my Jeep!

  Theyca11mejohn - kun
a year ago
Took great care of my jeep, know what they are doingService: Steering & suspension repairService: Steering & suspension repair

  Tanya Riabov
3 years ago
Scam!!!

  Doug Walker
4 years ago
Outstanding service!

  Luis Antolinos
2 years ago
Hago saber aqui mi descontento con la tienda, pedi en abril de 2020 unos latiguillos para mi Opel Frontera (Isuzu Rodeo) y nunca llegaron. Envi� correos electr�nicos y solo supieron decirme que estaba enviado y al ser un pedido con rumbo a Espa�a tardaba tiempo. Casi un a�o despu�s desde la empresa de envios me hacen saber que el pedido retorn� a la tienda, vuelvo a enviar un email para informarme y me confirman que lleg� y que me devolverian mi dinero. A�n sigo esperando el reembolso. Hoy mismo he vuelto a enviar un email y no me han respondido espero que a nadie mas le pase, informo para que lo tengais en cuenta, sobretodo si ped�s piezas desde paises extranjeros.