Mercedes-Benz of Arlington

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anika C
a month ago
Mr Frank is my guy! He took great care of me. He was knowledgeable and patient with my decision making. They are doing renovations currently so it wasn t the best showroom in the inside. It would have been great to be able to sit in the cars in the inside and take my time to view and inspect but we made it work on the test drive and outside. Everyone I encountered here was friendly and helpful. Great service all the way around. I was able to finally get a Mercedes! My dream car!Thank you

  Isabel L
2 days ago
Omar and Joe made me feel very comfortable. They answered all my questions and gave me a couple of perks for my new GLA that made my purchase experience wonderful!

  Hind Chouay
a week ago
I had a great experience with the Mercedes Benz of the Arlington. One of the best advisers I encountered was Antonio. He was a very helpful, patient, and professional onto solving my issues with my car.He took the time to evaluate and explain to me as a customer, what will be done and how well the job should be completed and handled.I would recommend anyone who needs help on an issue or emergency within their vehicle, should go to Mr. Antonio.

  Samia Jaser
4 weeks ago
I went to Mercedes Benz to get a car, and Howard Emoden was amazing! I was very doubtful at first, but he heard all my concerns and helped me choose the right one. I'm so happy with my choice. Thank you for the best service I've had in a long time. I had previously gone to the one in Alexandria and was disappointed with the service there.

  Sherry Mangas
a month ago
I had the best experience I ever had buying my new car. Very profressional and friendly. The sales person, manager, and the finace director were extremely helpful and made it a wonderful purchase. Not to mention, the GLC300 4matic is a superior auto.

  wy jackson
2 weeks ago
I enjoyed working with this dealership. My first Benz and the experience was awesome. Drove up in a rush to get to work was helped from a different advisor as mine. He got me in my rental and off I went. Car was done when promised

  Lindsey Bass
a week ago
Larry and Mercedes Benz of Arlington was fantastic end to end. He found the car I wanted and made everything so simple, which is so appreciated. The car needed to have a little cleaning once over and he got me right in and was so helpful. Excellent experience and service.

  Denise M.
a month ago
I took my car to be serviced for it's spring maintenance at Mercedes-Benz of Arlington. It was a busy Saturday with lots of customers waiting, however I was told they would do their best to get me out within a resonable amount of time. And, they kept their promise. The wait was less than what I thought it would be. My car was returned to me sounding good and they even cleaned it. I received excellent service. In addition, Hugh, my service representative was great. He was very personable and professional. Lastly, the $150 off coupon also sweetened my experience. I left a happy customer!

  Shay
2 weeks ago
My tire went flat on I 495. Tire pressure dropped from 40 to 28! I was able to pull off the beltway to a shopping center. Wasn t the best area. Called MB connect, tow truck 2 hour wait and guys were making me feel uncomfortable in the area. I drove under 50 mph to MB of Arlington and THANK GOD I WAS ABLE TO GET MY TIRE REPAIRED! Called ahead and left my service advisor a vmail and he came out and took care of my tire but also checked the front brakes that I occasionally heard squealing. This was on a Saturday. New tire ordered and installed Monday! THANK YOU ANTONIO!!!!!

  kimberly williams
3 weeks ago
Mr. Frank was awesome! The professionalism and attentiveness of the staff surpassed my expectations. From the moment that I walked in, Frank made me a priority to ensure that I found the perfect car that met all my requirements. Every step of the process was handled with care and expertise, making me feel confident and satisfied with my decision. I am very satisfied with my purchase.

  Haleigh Hildebrand
3 weeks ago
After visiting multiple Mercedes dealerships in the DMV, this is by far the best. Rudy was prepared and knowledgeable of the cars we wanted to see. We decided to buy a car that day and the entire dealership team was incredibly kind and helpful. As well as expedient.A couple weeks after getting the car, we had a minor issue. I took it in on a Friday and they fixed it within an hour and a half. I am so happy with the experience.

  Nicole Gillie
4 months ago
Howard Embden is the BEST!!!! You must ask for him at the location. You will be taking care of 1000%. Overall service was beyond outstanding!!! Howard was very patient and knowledgeable about all things mercedes. I explained to him my wants, needs, and show stoppers, and he delivered exceeding my expectations. I am now a proud owner of a Mercedes-benzs GLB 250 4matic.....big THANK YOU, Howard!!!

  Takeyma P�an
a month ago
I had an excellent overall experience! My entire experience was well-cared for by Clayton and his team. I didn't feel under pressure to buy anything, and I was at ease with it. I heartily suggest visiting Mercedes of Arlington to receive the best service possible.

  Doug McGhee
a week ago
Rudy Shirley made purchasing this car a breeze!! We transacted the entire deal on the phone, and via text! Painless!! Rudy even arranged to have the car shipped to my house.Highly recommend MB Arlington and Rudy Shirley!!!!

  Mike Razavi
a week ago
Howard Embden is knowledgeable, friendly and accommodating. He made my car buying experience fun , and easy and gave me the deal I wanted. Thanks Howard I appreciate your assistance and expertise.

  Joe Flores
8 months ago
Our, sales manager, Paul Tchong was terrific. He allowed us to take several test drives on our own to evaluate the vehicles. He was very knowledgeable and professional. We were very grateful for his assistance with our new Mercedes-Benz.

  Al Beano
6 months ago
Never take your car there for services. Everytime I take my car there, it's return to me with new issues I've never experienced before. I own a 1 owner 2017 Mercedes that I've kept well maintenance, although it has 80k miles. Everytime I mention the new issues I've experienced with my vehicle I'm told of the mileage and am constantly trying to be persuade on making a new purchase. There isn't a car I love more than my current model so I'm not interested in a new car. It disgusts me that a company such as Mercedes will hire people who's in the business of destroying peoples cars in order to make profits. I'm working on rigging my car with hidden camera to catch these crooks in the act and hopefully getting nationwide attention on the matter. These is ridiculous and I'll will get justice

  Inyong Choi
2 months ago
inconsistency and wrong info given before the service appointment vs arrival of appointment. My G-wagon was returned dirtier than it went in. Sent an email on service director and manager to inform / share my experience but no response. Had to cancel my important meeting just to return my loaner (as they close by 4pm on Sat and close on Sunday, they would charge additional fee for me to return on Monday, If I was given this info, I would've rescheduled my appointment) Pretty horrible experience after all for servicing over $150k vehicle. Service advisor was decent, that's why I'm leaving this as 2 stars instead of 1.Unfortunately, I wouldn't return here for further service needs.

  Jina Kang
10 months ago
Joe, my sales representative, was extremely patient, thorough, knowledgeable, and overall, excellent to work with. I was currently speaking with 3 other dealerships to purchase a birthday surprise vehicle for my mother, and he was the only one who took the time to listen and assist with the building/ordering process. He explained everything to me and was patient with me as the car took over 6 months to be built. Other dealerships seemed dismissive and weren't quick to answer questions, and brushed me off. I'm glad he took the time to help me! We ended up purchasing an EQS SUV, and my mom LOVES it! Thank you, Joe!In addition to Joe, Michael in the financing department was awesome! He had everything ready for me and made the process very simple and quick. Knowing this was a birthday present for my mom, he did not let me leave without providing me with a car bow.Very happy with my purchase! Thank you!

  Becky Darlington
7 months ago
I was very fortunate to work with Larry who had been referred to me by a friend. How lucky I was!! He seem to know what I needed and wanted and mad the process run very smoothly. I have never leased a car so easily. He answered all my questions and helped me and explained thoroughly. I would not hesitate to refer him to anyone wanting a Mercedes.

  Lauryn Payne
4 months ago
Azzam was the best him and the gentle man from finance they made sure I walked away with the car I wanted and the process was so fast and smooth I m still in shock!Thank you all sooo much I really appreciate it!

  CAPRI SMITH
a year ago
Edit: since purchasing this car, I ve had 3 ISSUES go wrong back to back: NOVEMBER 22: battery issue. I was given a loaner car for half a day so they can fix the issue. Second issue: December 16: CHECK ENGINE LIGHT comes on while I m driving on the highway; car went from 40mph to 3mph; it took MB ROADSIDE 2.5 hrs to tow me home. Was given a loaner car and returned it a couple of days later. Third issue: as soon as I picked my car back up on December 22, hrs later my battery is having issues again!!!! I m still currently in a loaner car as of December 27. No update, not even a response email from the NEW SALES MANAGER regarding me swapping this car out, because at this point I am seconds away from contacting the office of The Attorney General of VA to start my LEMON LAW CLAIM because as a cash paying customer (or even if I financed), I should not have three major issues with my car in a month!Had a test drive appointment scheduled with Paul and let me tell you: he was amazing! Paul knew everything about the cars and provided awesome customer service! After test driving I knew I would want to purchase, so I did! And I am thoroughly impressed with my new car!

  barry goulding
a month ago
The entire team was fabulous from beginning to end We felt like we were hanging out with friends. Totally transparent and stress free. We ll be back when we re ready for another car.

  Kahrheem Gomez
2 months ago
My experience at this dealership was terrible all due to Clayton Garret s off putting demeanor. I walked in on a weekday expecting to drive off the lot in a preassembled unit I had narrowed down on their website. The sales rep I worked with was very passive aggressive and just outright rude. Within the first few sentences of the conversation, the only thing the rep wanted to know was and just how do you think you re paying for this? as if to imply my financial concern was of question. He finally began asking my desires in a vehicle, and as I was telling him, he rudely interrupted me mid sentence to inform me Well, we ll see if what we have is luxury enough for you. After that, I requested to test drive both the sedan and the SUV model of the vehicle class I was interested in. We approached the vehicle I selected, and as I was trying to familiarize myself with the vehicle, his responses to any question I had about size and dimensions were short, and ill informed. I researched the vehicle prior to visiting, I just wanted confirmation that the specific unit in question had the options I d like. After barley opening the rear door, Clayton bellowed from the front seat for me to get in so we can go. For the $100k plus I was willing to spend, I deserve to press every button and inspect every inch of the vehicle if I so desired. While on the drive, he had very little useful information about the vehicle. My basic questions about range, and vehicle features were met with a cold I don t know . After we drove the sedan, he insisted that the suv drives the exact same and his apprehension to allow me to drive the vehicle was made apparent by his eye roll. Instead of bringing the SUV around for me to drive, he directed me to his squat table in the middle of the ill proportioned dealership. He brought over paperwork for the vehicle and began trying to have the discussion of numbers. I informed him of an incentive offer made by American Express, and this man chuckled and insisted the validity of the offer was incorrect and he knew this because he s been doing this for a very long time. Is this your first time buying a car? He asked? As an automobile enthusiast, I informed him that it was not my first time. After three attempts to convince me that either I or American Express was sadly mistaken as he said, about the deal, his supervisors finally confirmed that the offer was indeed valid. After that tense exchange, he then walked away to get more financial docs on the car ( which I never agreed to wanting)- At this point I had made it up in my mind that I wouldn t buy a cup of water in hell from this man, let alone a vehicle. His bargaining style was of poor taste, stale, and almost comical. Despite my best efforts to leverage the deal in my favor in anyway, this man informed me to just stop because this is the best you re gonna get . Though I know full well it s of no consequence to him how I choose finance the vehicle, it bothered me knowing that I came in fully prepared to purchase the vehicle in full with a simple wire transfer if the financing terms offered by the manufacturer were less than desirable. The vehicle being a business expense, would benefit me simply because its weight alone allowed me to write it off. But, I played his numbers game in hopes of obtaining the most beneficial deal- as one does I politely informed him a deal would not be made. Clayton reminded me of a school yard bully, determined to prey on who he considered vulnerable. I walked out feeling irate and insulted. I simply drove to the MB of Bethesda, where I was well received. I not only had the pleasure of working with an amazing team, I actually had a good time doing it. I purchased more vehicle than I intended! Though I didn t get the exact deal I was looking for, I felt VERY comfortable reaching deeper into my pocket, simply because I felt valued by their best efforts and outstanding customer approach.

  Dexter Price
a month ago
Howard Embden, my new superhero of the day. If you are looking for a superior customer care experience, he is the man to see. Thanks for a seamless transaction. I highly recommend the team at Mercedes-Benz of Arlington.

  Stephanie Stack
3 months ago
My experience at American Service Center with the guidance of Larry Stringfield was white glove and flawless. Love my new EQS.

  Sheena Mercer
4 months ago
Best Mercedes dealership in the DMV. Not up for debates! Very professional staff, honest and fair. Terrance was my service advisor and he took great care of me. Thank you Terrance for all that you did to assist me. You are knowledgeable, compassionate. and you go above and beyond to satisfy the customers. We truly appreciate you!

  Brenda Hampton
a month ago
The service representative, Geoff, was absolutely wonderful. He got me checked in and out in an awesome timely manner! Very professional and friendly person. Way to go Geoff!

  Arup Goswami
a month ago
American Service Center (the service division of Mercedes-Benz of Arlington) did my recent Service B and some warranty related work on my 2018 W213 AMG E43 that was overlooked by Edwin Cortez. It was completed very satisfactorily and I am delighted with the work performed. I highly recommend Mercedes-Benz owners to get their vehicles serviced and entrust Mercedes-Benz of Arlington with the work.

  Stephanie byrd
3 months ago
I was super nervous about the prospect of purchasing a new car. Howard Embden made me feel comfortable and put me at ease. The process was quick, friendly and no hassle. Definitely recommend and would purchase through Howard again