MARS Automotive Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ferengi 888
5 years ago
Excellent customer service! Great attentive people! Victor's been helping me out for years and remembers me by name, whenever I call to make an appointment for service.When some work is needed, they give a reasonably prices estimate, and quickly obtain parts needed for a quick turnaround. Couldn't be happier with this place! The only mechanic I trust.

  Richard MacIntyre
7 months ago
Certainly seems to be a fair and capable diagnosis and repair resource for BMW and Mercedes owners. Did everything they promised for the price quoted. More than our former service station but quite surely less than a dealer.

  Liam Monahan
a year ago
These guys are the real deal. They are professional and accurate in diagnosing problems. They go the extra mile to be communicative, and their prices are reasonable. Highly recommended if you re looking for a place to take your Merc for service.

  Gypsye L
2 years ago
I waited to write this review, because I wasn t sure how much of my good opinion was influenced by giddy relief. But it s been more than a week and my positive regard remains. I was referred to Mars by my daughter and son-in-law s preferred shop because that Shop does not work on VWs.I had driven up from South Carolina and somewhere along the way lost most of my coolant. Despite my 2009 Rabbit not being the usual caliber of vehicle that they address, all of the staff, and in particular Victor, were gracious, considerate, and thoroughly engaged in providing the very best service.I receive daily updates, even when it was just something as simple as a part being delayed in arriving. When I suggested an oil change, because the engine had been subjected to some stress, I was even counseled against this. I was so confident in the quality of their workmanship when I received my car back, I headed back to South Carolina the next day.My car has performed flawlessly, the quality of service received was beyond exemplary, and let s be honest, I am unlikely to be a repeat customer. But only because of location. If you are looking for a long term relationship with a trustworthy and wholly capable shop, Mars is an excellent choice.

  Colton
2 years ago
I had my 2012 Mercedes E-350 BlueTEC serviced at MARS earlier today and would highly recommend this shop. Very knowledgeable, professional, and honest. Excellent service and fair prices.

  Sharon Minter
4 years ago
I've been a client of Mars Automotive Group for many years!! They've serviced every Benz that I've owned. During my most recent visit to the shop, in late July, my vehicle received its B servicing (major), front brake replacement, annual inspection and the rotating/balancing of my tires. I was satisfied with all of the work they performed EXCEPT for the tire balancing and rotation. When I got my car back I experienced vibration in the steering wheel at speeds of 50 mph and above. I took the car back to them for the issue to be corrected only to leave with the problem not solved but rather bumped up to vibrating at 60 mph and above!! I ended up having to take my car elsewhere to finally get the problem solved. Not only was I out the money paid to Mars for the initial work (with no offer of credit or a refund) but it also ended up costing me time off from work to have the matter fixed by another shop! I'm left thinking that maybe tire balancing and rotation is not a strong suit for Mars Automotive Group!! Won't ask for that service again!**Update 8/29/19: The shop owner contacted me to apologize for my experience and told me that they plan to comp my next servicing!! That they cared enough to reach out to me says a lot about the integrity of this particular auto shop. That integrity is what keeps me going back to them for my automotive needs. Thanks MARS Automotive!!**

  Trevor Clarcq
4 years ago
Being a first time car buyer is an extremely overwhelming thing. Going to many different car lots to find the right car for you. Many car lots rushing to you and pressuring you into buying a car you don t even want for a ridiculous price wanting to get you driving out today, or if you don t they call you 8 times a day each day after to try to push you to buy. Mars Auto was beyond helpful in every step of the way. Rafael went out of his way at any hour of the day to answer whatever questions I had from about the car to financing options. I never once felt pressured or haggled into any deal I didn t want. Everyone here was very kind, helpful, and honest in every step of the procedure, I d highly recommend Mars Auto Group.

  Boris Steinbach
8 years ago
I will always take my 300SL to MARS Automotive, Victor and Mike always give my car exceptional care and attention to detail. Customer service is top notch, and the fact that the technician comes out to explain what was done and answers all questions. Keep up the great work!

  Michael Sanders
4 years ago
Victor's customer service as described on their website is a lie. He's was very unprofessional, rude, and had an attitude. I recommend all customers go to a different location for your Mercedes Benz needs.

  Rachel Ross
4 years ago
Awesome guys great repair shop. Vic and crew have helped me keep my old Mercedes and Vdubs going for years. Friendly, upfront and honest. If you need repairs, give them a call

  SuperPastorjose
2 years ago
Very friendly shop Cesar is an excellent mechanic and friendly individual and Victor is very knowledgeable and friendly as front desk... Both are smart and humans at the same time... Cost of the repairs are not cheap but are not as expensive as BMW dealer, they are pretty good they take care of my dinosaur BMW 325 2005

  Chieu Lee
11 years ago
I am one of those people that am loyal until forever if I like you and your service...I have always been very wary and scared of taking my car to the auto center to do ANYTHING kind of car service...even if it's to the dealership. I don't trust any mechanic....seems like they're all out to get me....arms legs and ALL....I did a little researching today and found this place. I really didn't have much of a choice...my car was making funny noises and well...I had to get things done. If I didn't I would just regret it later. So I took it in unwillingly and was pleasantly surprised. The staff...well mostly Victor...he was awesome! Really nice and really HONEST! That was the most important thing to me. He told me everything like it was...He didn't try to hustle me or like MOST mechanics do...I felt comfortable and confident that he knew exactly what he was doing.I don't think I've EVER met a mechanic that was honest to me...and being a girl...and not knowing anything...he didn't treat me like that either. Was very nice and polite.The car is running perfectly and couldn't have been better! I am truly 100% happy with the quality and the service that was at this location. Thank you for being awesome! I'm so happy that I'll have a place to take my car now if there is ever a problem! You guys ROCK my SOCKS!ps. it's a really small waiting room, but very sweet because they have a tv there for you with dvd's so you can watch while you're waiting! haha (4 chairs and no bathroom)

  Walead Elmisurati
7 years ago
Great customer service, work was done in a timely manor. Prices for parts were high when compared to MB dealer service . If at least parts prices match or beat that would be excellent.

  ShotSpot
2 years ago
Very talented and honest people, they don't rip off anyone, they only do what you need and most of all, what YOU want. Not what they want to do for more money. These people deserve more great customers.

  Waleedr Omer
2 years ago
I had a very bad experience, they charged me tons of money and they didn t fix the car. If you went there make sure that to make it clear if the car wasn t fixed you will not pay. Also, they will take more time than expected.

  Lee Belote
5 years ago
Only place that gets to touch my Saab and BMW. More than happy drive both cars (and do) 140+ miles to get them to Mars.

 
4 years ago
Wonderful service. Very professional mechanic. Honest prices. Never fooled me!!!

  James Johnson
3 years ago
Feel so lucky to have found MARS automobile. Honest and high quality service. Very grateful...

  Mar Barruel
8 years ago
Awesome place and a great organization. This is the only place I would take my Mercedes-Benz to get service and repair.

  David McKennett
3 years ago
These guys are number 1. Always honest, always go out of their way to help. Can't recommend enough.

  Kevin O'Hare
7 years ago
If all customer service experiences were as good as Mars the world would be a better place for consumers

  Rasheed Alhimianee
7 years ago
Great service honest mechanics you be up and running quick with little down time

  Kate P
5 years ago
Nothing but great things to say about this place! Professional people to whom I trust my vehicle maintenance.

  Willie Jacobs
4 years ago
Took great care of me and my older Benz. Good people.

  F K
8 years ago
I got charged for $100 just for a basic diagnose, I am not happy

  Ashiqul Abir
11 months ago
Good service and very helpful

  nazia shaheen
6 years ago
Great business awesome customer service.

  Rasheed Alhimianee
7 years ago
Great service.

  oscar Escobar
4 years ago
Good placeBuen lugar