Randy's Auto Service Center, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Randall Bishop
3 months ago
The owner Randy Howe great guy I have been friends with Randy for 32 years lol I know his dad Oren was wants his I met his dad firs Oren on route 12-A in Lebanon where Walgreens his now his sold his garage to whoever owns Walgreens ended up passing from anonymous but he was a great guy Randy is a lot like his good mechanic good person he has built a good business he has two car wash bays hot in his garage three more car wash bays in Enfield NH randy anf his dad would have given the shirt off there back and if thought you. Needed more he as help me in a lot of ways mostly just being honest and my friend I think is a good man big heart I hope I never lose him as a friend.

  Constantine Hutchins
a month ago
Always take the best care of me! Fast and experienced service. Informative and personable staff. Randy and crew are top notch!

  Autumn Judd
4 months ago
The worst treatment I have ever received from a business. Car wash said cash only after taking my card and receiving no car wash. It still charged my card. A different occasion I used the car wash, and it left my car covered with soap. When I politely approached the person working there, he yelled at me for blocking the car wash exit (I had just come out of it), shut the door in my face, and would not help me.

  Bruce Johnsen
4 months ago
I get my cars inspected here. I make an appointment, quick in out, no issues. Great service. Repairs in the past have gone well also.

  Ryan Pero
5 months ago
Always a pleasure having these fellas work on my truck! They're always very detail-oriented, and do the job in a timely manner!

  Donald Downing
8 months ago
Randys is a great place to go me and my wife went in after we bought. 08 honda pilot and evey time we would take a right turn qe would hear this all full defting noise makeing eveyone stare at us it was embarrassing and we took the car to 5 shops arou d the area and they all told us that we would need new break pads and rotators even though they were brand new and we stopped at Randy's and in 45 min they cleaned out a bunch of rust that was trapped from sitting for the time befor it was sold and we only was charged 40 bucks for the fix for the additional 3 to 400 the other shops were trying so hard to make us pay for work that was not needed

  Jacqueline Pettit
6 months ago
Paid for basic wash, car didn t even come clean or dry. Had to dry off with paper towels waste of money. First and last time coming here.

  Andi Lutter
a year ago
I have been using this car wash for 4 years of so and have been very happy. Today my son and I each went through one of the touchless bays and both of us had to come home and use cloths and windex to remove the very spots that caused me to go through the car wash. This despite choosing Randy's Supreme $16 wash. When I called to advise, I wasn't even offered a free car wash (not that I want one at this point). Will not be returning. If I could choose less than one star, I would haveService: Car waxing

  Adam Hescock
3 years ago
I live locally, but never went to this place based on the consistently bad online reviews. However, a friend recommended Randy's when I needed my alternator replaced quickly. They fit me in the next day, which was great. The price was a bit higher than I expected, but I did not complain.Today I went in for an inspection and to top off my front differential fluid. I arrived on time, but waited 15 minutes for them to get started because the workers (I'm not sure I would call them mechanics) were laughing and joking around. Thirty minutes later I learn that I failed inspection due to worn upper ball joints. I ask if they checked my differential fluid. They had forgotten. Another thirty minutes later "James" is back to inform me that they added 1/2 quart of fluid and he had an estimate for the ball joints. He starts explaining the different options based on the quality of parts and I see the estimate is over $1100. I stop him mid sales pitch and tell him that I am not going to spend that much on ball joints. He loses his cool, crumples up the estimate, throws it in the garbage, and tells me that I wasted his time. I explain that I know how much ball joints cost (retail $150), about how much time it takes (~5-6 hours with a lift if you know what you are doing and do upper/lower at the same time). I tell him I expected the price to be closer to $500. I also tell him the price for my alternator last fall was too high, and that I would fix the ball joints myself. That was about all he could stand. He angrily tells me that they don't want customers like me, anyway. He billed me $60 for the failed inspection (this is standard), $21 for 1/2 quart of fluid (retail is $14/quart, so 300% markup); and 1/2 hour labor for adding the fluid. I paid and told him I would not be back and would be writing a review about his unprofessional behavior.I called about an hour later to speak to the owner. He wasn't there so I left a message. I also emailed him, no reply yet. I never yelled or raised my voice during this strange encounter. I was just firm and not intimidated by his angry reaction. Luckily I only had to deal with them on the estimate, I could only imagine how things would go if I agreed to $1100 worth of work with these guys.Like many other reviews warn, stay away from this place!Service: Electrical repair

  Alexis Plante
a year ago
Amazing service, got stucked in Vermont during the night , waited till Randy's open at 8am and he fixed my car the same day. Great service

  Richard LaBounty
10 months ago
It was like taking a shower without a wash cloth.Doesn't work.

  Charles Nourse
3 years ago
I blew a spark plug out of the block of my engine. There bays were full and all the mechanics were busy. I asked them if they could help me at some point in the day. The mechanic pop the hood, took a quick look and said he be right back 5 minutes later Auto Parts guy pulled up and handed the mechanic a spark plug. Within 15 minutes of pulling in bad spark plugs delivered and installed now it's on my way all for Less then $30. I would highly recommend the shop to anybody

  Maryah Merlo
11 years ago
Randy has always been a really good place to fix my car. They have great prices and are always very helpful. I have never had any trouble with them. They even drove me back to work while one of the other guys fixed my car.I have brought my old car and my current car there and they have never EVER caused me issue.

  Sean O'Connor
6 years ago
Wow, where do I begin? We were lucky enough to get a an older, but reliable second car for our family a couple months ago. It was brought to randys by the previous owner to get a thorough check up and make sure it was all in good shape before we took ownership, which I thought was awesome. Two weeks ago, the car breaks down, a simple belt and water pump issue, so we bring it back to randys where it's been previously worked on. They quote us a price do the work and I go to pick it up. Now already I'm kind of upset that they didn't notice a super worn belt on their thorough inspection of the vehicle just a short time ago, that left my family stranded on the side of the road, but okay. So I go in to pay the bill, and they inform me that the previous owner has an outstanding bill from the previous work and that I can't pick up the car until both my bill and the previous owners bill is paid. I inform them that that's against the law and they would have to get a mechanics lean, etc but I think that I was using to large of words for the inbred, redneck crew of mouth breathers they had there. TheI work is shoddy at best, their customer service is non existant. When I told them I would be reviewing this and that I wouldn't recommend this place to anyone, they said they didn't care. So to recap, I had work done, I wanted to pay my bill and take my car, but they wanted to hold me responsible for the previous owners outstanding bills. I should have called the police, this was a shakedown and not how business is conducted. I hope the place goes out of business and every employees family starves.

  Randall G
4 years ago
Go to the car wash which I usually do every so often, never got the Randy Special $16 car wash before, figured I d give it a try this morning, swipe my card, accepts payment, tells me wash is ready, no green arrow, staying on red, however, the wash starts moving but nothing is coming out, so that must be the Randy Special , the Randy Rip-Off , nice business strategy, of course the card machine to take my money worked just fine. Enjoy my $16, the last time they re getting money from me

  Sean O'Connor
6 years ago
Had to add another bit to the review here. After all the issues with the car as I previously reviewed, my fiance was driving down the interstate when the wheel fell off this recently fixed and inspected vehicle. The wheel bearing completely disintegrated into dust, the wheel fell off and broke the spindle. You would think you would catch a wheel bearing so rusted in crumbled into dust, when you were inspecting the vehicle...or maybe when you took the tires off to do brake work..but no. Not only did they charge us an insane amount of money, but they put my family, including toddler children at risk. Maybe if something would have happened to them I could get the decency of a response from these scumbags. Avoid this place at all costs.

  Julia O'Brien
7 years ago
Have never been treated so badly lied to and stolen from... Brought my car to be fixed $500 later said I was good to go... Picked my car up and did the same thing the "had" fixed! Had the car towed back to have them fix there mistake and they tell me my motor is blown!! And they didn't want to do any work to it!! I asked for a small portion of the money back for the repair.. Led me on for 2 weeks they kept telling me they didn't have time to talk to the owner!! I am making sure I let everyone know, the shady stuff this business trys to pull!! Do not waste your time!! Bunch of evil rotten crooks!!! It puts me in tears because my well know family suggested them to me,I work so hard for what I have and nowadays $500 is alot of money!! I didn't ask for much just asked for some consideration.. I am not one to bash ANYONE but this is not good to do to someone that if was treated right would come back and return business!!

  Cameron Colella
3 years ago
I was on the road and stopped in here hoping to see if I could get some assistance as I was not sure the severity of the issue I was experiencing with my car. The guys there looked at me like I was crazy for stopping in and seemed very reluctant to provide any help. I left still very unsure of if my car was safe or not and got no help. Not who I would want as a mechanic by any means. Go elsewhere.

  Christina Seymour
11 months ago
They got me in super quick for an end of the month inspection. Definitely recommend!

  Lara Appleby
7 years ago
Brought the family car in with some part of the underbody dragging on the ground. 15 minutes later, Randy sent me off in my fully repaired vehicle without charging me a cent. This was on a Saturday and after another shop told me they wouldn't have time for it. Randy, though, said "Sure", put the car on the lift, and completed the repair. So quick and so courteous, this place DEFINES service.

  Cole Lutter
a year ago
Car wash was a complete waste of money. Car left dirtier than when it went in. Went home and cleaned all windows and chrome trim to get spots off.Service: Car waxingService: Car waxing

  Jevon A
8 years ago
The practice of seeing an immediate inspection fail before undertaking a pass/fail inspection, only to not point it out to the customer and proceed with said inspection seems grossly indecent and shady. This is multiplied 1000 fold by the fact you took my money. There's policies and practices and then there's courtesy and decency. I have NO issue with policy; I simply wish that you had the decency to provide me a heads up as i pulled in. The true failure is them neglecting to do so, but maybe courtesy is not part of their idea of a winning buisness model.

  Shaun McMahon
a year ago
Over $2000 worth of work. Had to bring back 3 times for them to get it right! Extremely upset. Finding a new garage to do our work.Services: General repairs & maintenance, BrakesServices: General repairs & maintenance, Brakes

  Chris Farley
11 years ago
Stay Away! Evil LITTLE MAN!I was traveling to my elderly parents house at the Top of NH, I had my kids, wife, a good friend, two dogs, all traveling in one truck.We stopped in White River, to get Mc nuggets for my youngest daugther, while in town I noticed my brake pedal was soft .I looked under the truck and saw brake fluid dripping.I drove across the street to Randy's shop and asked if they would help us out. It didnt go too well.Randy said it was 5:30 and they were closed,I then asked if I could use their lift and repair the brake line myself, I fix cars for a living and my buddy is plumber, so it wouldnt take too long.Randy said that he wanted $100.00 per hour!It seemed Expensive, considering shops will do the work FOR YOU for half that much money.But We had NO BRAKES, so I said OK.Less than 2 HOURS later and the truck is all done.I go to the office to pay them and the owners wife tells me"give me $500.00 CASH"$500.00 DOLLARS Cash to fix the truck myself!Wow was I shocked.I tried to reason with them, but they didnt have much interest in what I had to say.It's sad that people like Randy and his wife feel that taking advantage of people is OK.If you brake down in Vermont, do yourself a favor and do not go to Randy's!

  Bev Owen
a year ago
Nice guys. Fast inspection. Reasonable cost. Love that they also have a car wash that has the option of not getting wax since Sandri closed

  Alfred Livingstone III
8 months ago
Always a great experience when I or family go to Randy's

  Carrie LaBounty
3 years ago
I have had a good experience each time I've gone to Randy's. The guys are friendly and they can usually get my car in with short notice.

  Galio Glekiss
7 years ago
I have returned 4 times for the same problem and told them the last time I needed it fixed and they did fix the temporary issue but none of the parts were returned to me or to the company that I received my warranties from and I'm being charged upwards of $600, don't even think of pulling into their driveway

  David Doherty
4 years ago
Staff were very friendly and nice, was able to get appointment for inspection quickly, and the actual appointment didn't take g at all. Will be going back.

  Audrey. Connors
2 years ago
Excellent took car in early. Nice area to sit and enjoy the sun outside. Quick an easy !