New England Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ike Maza
2 months ago
I brought my truck in for brakes and wasn't sure if I needed front and back done. Expected to hear that all my brakes would need to be done. They did exactly what they said they would do and the front brakes were good and did not need replacing. They spoke to me prior to doing the work. Highly recommend New England Automotive!!!

  Paul Hart
a month ago
Went to New England Automotive a little over a month ago, and was very well taken care by their Service Advisor Kayla for a new appointment. Kayla was very good at confirming that my difficult car issue was within the scope & capability of their mechanic s repairs experience. Subsequently, my Highlander s issue was taken care on appointment-day by mechanic Jason, who did an excellent job of quickly detecting the problem that needed to be addressed. He also took care of my Vermont inspection.Service Advisor Ken called me, and left a very detailed msg on my answering machine, about the issue and cost for repair. He made it easy to call him back already knowing what s at hand to be discussed. Ken has a great personality. Very professional on the phone and same when I met him in person. Friendly, highly knowledgeable and super-nice !Jason is a true top mechanic. He did an excellent job with a very complex HVAC repair and thanks to him my Highlander s complex fan-operation mode control is back running like new ! Work was completed in a timely manner. When I picked-up my car I spoke with Jason in person, and he quickly answered several of my questions. He s very knowledgeable & quick. It s not easy to run an auto repair shop handling every type of cars and models. As compared to a dealership that only handles their own brand (s). Hats-off to Jason & to their mechanics crew.It s amazing how all of their staff is friendly and helpful and seem happy at their duties. All cost estimates & charges where honest and correct.I was impressed that Service Advisor Glen called me on day of car P/U at 5:50 PM inquiring whether I was going to come for my car or not, being afraid to close before my arrival as I was late. That is what I call true customer service. An unsolicited call-gesture that goes miles towards solidifying customer relations !They also work on cars till 6:00 PM Mon-Thu (Till 4:00 PM Fri) which makes it great with my schedule !I m was very pleased with their services all around, and they added a happy new customer !

  Dave Gerns
4 months ago
As always the team at NE Auto came through for me. Worked hard to get me on my way as soon as possible. Been a cx for years and always enjoy my visits.

  James Powers
7 months ago
New England Automotive has been taking care of all of my cars for over 5 years, and I've never been disappointed. They communicate well, and do what they say they're going to do. Highly recommend.

  Esther Caballero
9 months ago
We have been taking our cars to NEAutomotive for 3-4 years after bouncing around different shops. Good service, they have done a great job at keeping our cars (one of them 12 years old!) running While keeping the cost under control. Easy to get in touch with them, they seem honest and do a great job.

  Chin Velasquez
a year ago
Grateful to have read good reviews here and on Yelp about New England Automotive. They were very helpful and honest in explaining the electrical repairs my son's Jeep needed, and were available immediately for drop off and had the work completed the next day. Excellent customer service, dependable and transparent. They will be our go-to for all of our auto needs in BTV. Thank you, Dustin and team at New England Automotive!Service: Electrical repair

  Heather Brown
a year ago
The customer service here is great! They put in a new break line, did an undercarriage coating, oil change, inspection and more for me. It's been almost a year without any issues, and they check in to make sure everything is still running good. Highly recommend!Service: General repairs & maintenanceService: General repairs & maintenance

  S H
a year ago
New England Auto is fantastic and we started going here when we moved to Vermont in the Fall of 2017. While it was tough to get an appointment during the early stages of the pandemic, they have remained honest and did their best to get our cars in. They go above and beyond to help. They are transparent in their costs, fair, and stand by their services. They also just adjusted their hours and open at 730 am and close at 6 pm every day but Friday, which really helps. They deserve more than 5 stars.Services: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Auto glass repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Body & Trim, Engine repair, Wheel alignment, Brakes, Air conditioning, Brake service & repair, Battery, Oil change

  Kayla G
3 years ago
I have been using New England Automotive for years now and I am terrible at remembering to leave reviews but this place really deserves 5 stars. I have always received exceptional service that is prompt and professional. I never feel like I'm being ripped off like at other places, either. Very reasonable rates and friendly service. I have to also mention Dominic by name as he is usually who we communicate with. Thank you!Services: Transmission, Tires, Electrical, Brakes, Brake service & repair

  Julia Buffo
4 years ago
Folks I've been living in Vermont for over 2 years and with a pretty beat up car. I've been to several mechanics in the area that either overcharged me, didn't do half the work I had asked for, or had some serious attitude problems. I've been wary to find a mechanic for that reason but we have found our company! Dominic and his team are absolutely the best out there. He is thorough and genuinely cares if you will be safe in your car. He doesn't try to sell you more. He remembers literally everything you asked for, my car at this point had so many problems I was calling him every 4 days to add something new to the docket. He never gave me a hard time despite me absolutely being a high maintenance customer ( my car is old and beat up). He called with updates, he was always kind and happy to explain things I didn't understand about cars without condescending to me. Seriously I am blown away by his team and his service. They went above and beyond for me and my husbands car. I truly only wish I could do more then writing this review! Thank you Dominic and company, you folks are wonderful!

  Sterling Sigurd
9 months ago
I went there to look at my friend's VW EuroVan, and the service advisor was extremely friendly and helpful. They allowed me to hook up the scan tool to find out what was wrong with my friend's vehicle. Highly recommend themServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Brake service & repair, Battery, Oil changeServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Brake service & repair, Battery, Oil change

  Dave Fleming
a year ago
I want to give a HUGE shout out to the whole crew at New England Automotive for keeping my 2004 Honda Element on the road. I had a pretty serious vibration happening at highway speeds. Their mechanic went on a test drive with me to listen to the noise. The problem was diagnosed within 2 hours, I gave the authorization for the fix and parts were ordered. They got the parts and were able to get my car back on the rack and fix it several days earlier than anyone thought it would be ready. I trust the people at New England Automotive and you should too!Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Engine repair

  James Enter
6 years ago
I brought my car here after it failed inspection. They had loaner cars which helped me get to work and back. They did a great job on my Subaru. Price seemed fair. The facility is nice and clean. They were very easy to work with.I would go more, but their hours make it hard for someone who works the day shift. That being said they made arrangements for me to drop off my car first thing (a little before they opened). They were very helpful and accommodating.I would recommend this shop.

  Sarah McMillen
4 years ago
I had a very quick encounter with them, but they were awesome! Super friendly, and I showed up only 30mins before they closed, with my car making the most horrendous sound - I had driven over a pile of loose dirt and gravel earlier in the day. I was figuring it was probably a rock, but they were amazing, and were willing to at least diagnose it, so I knew whether it was safe to continue driving. As I suspected, it was a rock, but they were beyond helpful, and so kind for seeing me only minutes before closing! Great service!

  Maria Kissel
5 years ago
Being from out of state, I have been worried about trying to find a reliable and affordable auto repair shop. I have had such a pleasant experience with the New England Automotive team. This was the first time I felt comfortable with the people repairing my car & not feeling like I was being ripped off. They were able to repair my car on the same day and even gave me a loaner car (who runs like a beast). The maple candy was a true touch & I can't wait to be back for all my car service needs!

  Tobin Salas (Gang of Thieves)
7 years ago
We love this shop, we take all our vans here for repairs/maintenance. They are always very transparent about what needs to be done, and the do good work.

  Tom Sealey
2 years ago
Went to get my car inspected. I had very few miles on my mostly new car and did not expect any issues. No issues were found, the service was quick, and the staff very friendly. Had a nice chat about Boruissa Dortmund as well!

  Dan Barnes
9 years ago
Great experience, such nice people. Customer service goes a long way. Also really appreciate the cleanliness of the waiting room, felt very non-automotive and that is a good thing that is way outside the ordinary garage. I have trusted Jason with my car for a long time, and Karla was outstanding to work with.

  Rich Lang
4 years ago
First time customer. Usually I view going to an auto mechanic on par with a root canal. The staff was very friendly and knowledgeable. Dustin showed me and described the work to be done as well as describing the overall "health" of my car. This is important since I tend to drive then until they are a pile of rust. This will be my "go to" place.

  Robyn Latta
6 years ago
Great place. The guys are all very nice and friendly and really seem to know what they're doing. The prices are extremely reasonable and I've never felt ripped off or pressured like I did when I was still taking my car to the dealer for work. Also they leave you a maple candy in the car when you pick it up!

  Miriam Kasten
5 years ago
I ve been here twice now for an oil change and to have my tires filled. The second time I called ahead because I hit a lot of traffic and was going to be about 20 minutes late. They stayed late and still took my appointment! They do a great job and are very nice.

  Get Right!!
2 years ago
Been a customer since 2008 and trust no other mechanic. Honest fair . Professional & transparent! . Dustin, Dominic, Kayla, and the rest of the crew are top shelf and will always be there to help.WaltServices: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Nathan Schramm
9 years ago
They are miles above any other auto shop in VT. They have struck a perfect balance between good customer service up front and directly communicating with the mechanic about what's going on with your car. I've taken in two vehicles for a lot of work recently. Every time there was an issue they called me into the mechanic bay and he pointed out exactly what was going on. They are very honest and very fair with how they handle charging you. I will never go to anyone else.

  Alanna Melita
4 years ago
I cannot say enough good things about this garage! They are friendly, efficient, and highly capable. After trying to get my inspection done last minute at Jiffy Lube and going a total of six times to different JL locations and being treated so rudely... I decided to schedule an appointment with New England Auto. We usually use NEA, but I assumed they'd be booked weeks in advance and that's why I initially tried to go to JL. Anyway, we called and got an appointment later the same week! The appointment went well, the waiting room is cool and comfortable and the employees are so nice (the dog is very cute too.) Bottom line, 10/10 would recommend!!! Thank you New England Automotive!

  Eric Weiss
6 years ago
I've taken my car here twice (tire swap, inspection/oil change) and they are the best. They go out of their way to make sure you're getting what you need and Dom has always taken the time to explain exactly what needs to be fixed and how much it's going to cost. 11/10 would go again.

  Scott Preavy
6 years ago
Everyone at this shop has gone above and beyond for us since we moved to Vermont a year ago. We wouldn't trust anyone else with our cars. The pricing is fair and the work is reliable. Look no further for a long term trustworthy mechanic.

  Hans Brakeley
4 years ago
Good work and fair pricing for that work, as well as some of the nicest and most helpful people you'll find anywhere. NEA is my go-to for whatever work we need done on our cars, or for any opinion on work/pricing for service/parts. I'd highly recommend them for any work ranging from the smallest 'check up' to major repairs and replacements.

  Alex Baker
5 years ago
I went here to get my car inspected and they seemed very nice, courteous, professional, and I have no complaints. They seem to have their business in good order. I would gladly go there again.

  Erin Covey
a year ago
Honest, fair priced, comfortable waiting area and good work all around. I ve been going there for years and I ve always walked away happy with their work.

  Dillon Brooker
7 years ago
Excellent experience with New England Automotive. I had what I thought was a broken timing belt (and thus catastrophic engine damage) on my Forester. Dustin and crew got my car in quickly after showing up unannounced via tow truck, and went the extra mile to diagnose what turned out to be a failed idler bearing. Their diligence saved me thousands by thoroughly testing the engine that appeared destined for bent valves and damaged pistons. A new timing kit later, and my fozzy's back on the road. These guys were straight-up, honest, and easy to work with. Highly recommended.