The Automaster BMW

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rex Accavallo
7 months ago
Great experience with Randy and Liz. Loved how customizable the BMW ordering is. Would certainly do business with them again and recommend to others

  Ben Green
5 months ago
Recently worked with the team at Automaster BMW to order a new vehicle and everyone was extremely helpful. From the test drive to financing and everything in between I found them to be super helpful and to keep me updated on the process. Liam, Tupper, and Liz were all great and would highly recommend.

  Joe Ronzino
7 months ago
Eight months ago, I worked with Randy Adams to place an order for the BMW X7 M60i. I picked up my car last week and am totally impressed. I sat with Liz Costandi the business manager and we set up a long-term warranty and other various protections. The entire experience with these professionals was fantastic. I highly recommend The Automaster dealership.

  Shorena Onikauri
8 months ago
I don t often write reviews but this was a rare occasion worthy of my full respect. Being from New York having dealt with multiple BMW dealerships, I expected similar service when I had an emergency while visiting Vermont. I was in a desperate situation with my car broken down in a time when the service department was short staffed. They still did their absolute possible best to come through for me and I ll never forget it. I experienced nothing but top professionalism, genuine care and fully honest dealing.The Automaster BMW in Shelburne so far exceeded my expectations that they restored my respect for the BMW brand. For my next car purchase I will seriously travel from New York to Shelburne for its purchase.Thank you Emma and the entire service and parts staff!

  Travis Birgy
a year ago
I can only speak for the service department, but they were very helpful in removing four old wheel locks on our tires. We had lost the key years ago, but they looked at the car right away and were done within 10 minutes. They didn't actually remove the locks because a few were corroded and they didn't want to break it, but they did give us a new key to them for no charge. We were able to use that to get the locks off by ourselves in 10 minutes. Very friendly and helpful.

  B
8 months ago
Don't buy a BMW here, or anywhere in Vermont, you'll be stuck with these folks as the only factory authorized center and they are both overwhelmed and bad at their jobs. This isn't an isolated incident, literally every time we've needed something only BMW could handle they've found a way to make the process unpleasant, ineffective, and slow. We're not nit-picky people, this place just sucks.Misdiagnosed our car *four* times on separate occasions despite the code reader starting clearly what the problem was each time, kept trying to upsell us on a software update that "might" fix the last problem (it didn't), and the woman who answers the phone isn't given any information by the techs, but doesn't have a problem just randomly lying about everything from diagnosis to due dates (eg. claiming car was done when parts hadn't even arrived yet, etc).Also lost one of our center wheel caps and many tire valve caps, which isn't even a big deal except little stuff like that happens every single time.. on the upside they are so disorganized that the last time they returned our keys they attached some other owners' keychain trinkets, so I guess we're up a bottle opener.We are seriously planning to sell our BMW out of state just so we never have to deal with Automaster again, and we won't be subjecting some other Vermonter to that experience. Two stars only because nothing they've installed has like fallen off or anything, I suspect the people actually turning the wrenches mean well and these are problems of management and work flow.

  Chris Kave
8 months ago
Do not recommend. Brought my X5 in to figure out a sound coming from around the X-Drive. They determined it was control arms and several other unrelated items. Took it to a third party who figured it out (turned out to be a loose protective plate) All they seemed to want to do was push a subscription oil change service. Never going back.

  Deepak Kini
a year ago
Peter and Ethan in service were great! I was from out of state and had the car brought in on tow. They were able to look at the car on the same day despite their extremely busy schedules, and sent me on my way as soon as possible. Appreciate the good customer service and will be sure to recommend!

  K G
8 months ago
I was moving to the United States from Canada and needed my speedometer replaced because it only read in km/h, and under US law all cars must have a speedometer that reads in MPH. So, I called the nearest bmw dealer in the United States (auto masters bmw of Burlington )After a few back and fourth phone calls a service rep named Peter was willing to help. He called me on Friday and mentioned he get back to me by Monday at the latest with info on my speedo replacement. That was over two weeks ago, and I still haven t heard from him. If you every need help from automasters service department I pray you don t get Peter as he did absolutely nothing to help me.

  Craig Jasper
a year ago
Brought my car in for recall work, battery registration and coding and to have my wheelspeed sensor installed. Needless to say I'm not impressed with how they conducted themselves. I specifically asked what labor would cost for the sensor as I furnished my own(oem) and was told 168 an hour to which I replied OK that's reasonable. Told them that the lights were on for the sensor and was causing the abs lights to come on and disabled traction control. Upon returning to pick up my car they only charged for the battery and didn't fix the sensor and just simply cleared the codes. The moment I got into my car and started off, I didn't even get out of there service drive and all my lights came back on and the transfer case started clunking and the 4x4 light came on. Drove around the building and back into the service drive only to now have to wait for someone who knows anything. Upon talking with someone who treated me like I was less than them they claimed that none of my lights were on and said that it was probably caused by low voltage due to the battery. Hey dingus here's something for ya I'm a mechanic and I know far more than you about what's going on. My battery was already registered and they charged me for it anyway, dishonesty, cleared the codes and then claimed there wasn't any. They also refused to honor BMWs warranty claiming all kinds of nonsense. The engine light being on for the vvt system which is covered by the warranty. I absolutely do not recommend this dealership and urge others to seek out alternatives. I was most definitely treated differently by the way I looked.

  Nikolina Dobreva
2 years ago
We had an amazing experience leasing a new car from them. Unlike other dealerships around that are using the COVID-induced car shortage to hike prices and push high-end trims, The Automaster dealers were great. We were treated with respect and care. The salesperson was very knowledgeable and honest. They offered different options, but were not pushy about anything and really tried to get the best fit for my family. Communication was fast and efficient. All questions answered, even on a weekend. Very flexible scheduling - they really put a lot of effort to make the whole process seamless and stress-free.We worked with Natalie, but also talked in passing to a couple of other salespeople and they all seemed wonderful.Amazing experience overall - looking forward to working with them again in the future.

  Thomas Something
10 months ago
I had a recall on my 2017 BMW like 4 months ago for a cylinder head ventilation. Which involves draining the coolant. But with this BMW there is two coolant tanks and one of which is the auxiliary coolant tank. They did not fill this tank and cost me hundreds of dollars to bring it to a German car mechanic to realize they never filled the auxiliary tank which caused my AC to not work. I will never bring my BMW to this dealership again for any type of service. I will take my BMWs to another dealer.Edit** I tried calling you Hani but when I was transferred to your phone it appears the mailbox is full and was prompted with your phone's directory service.

  Frederick Pohl
a year ago
Well. While they are nice. They charged 2k for something that should have been much less. Didn't provide an estimate prior. Said insurance was at fault when I approved the job. But once done said it wasn't. But they are very nice as far as customer service goes.

  Stephanie Caraballo
2 years ago
My BMW had a recall and it was the first time I took it to an actual BMW service center and what a difference! While my car was pretty roughed up from 10 years of use (and improper maintenance care at random mechanic shops)- Peter was so great. Honest, professional, skilled and very patient and understanding with my very busy schedule and not being able to pick my car up immediately. I will forever go to the Automaster!

  Samantha C
a year ago
I managed to spend maybe 10 minutes on the showroom without anyone coming up to me. I walked outside looked at cars on the lot then came back inside and had to approach a sales person to ask one question, which they seemed to answer around. Honestly, the funny thing is I m a really easy sale, but I will look at new x5s anywhere else no matter how far verse ever going back here.

  Theodore Blood
2 years ago
After 17 years of bringing our cars to Automaster, we're now going to take our business elsewhere. In many ways Automaster has been great - professional and quick to respond to questions. But our most recent experience has revealed that good customer service doesn't hide poor servicing.We inherited an older Honda Civic and brought it to Automaster to have it inspected. It didn't pass because a hole in the body that needed repair. The desk rep showed us a single photo of what needed to be repaired and said to get it fixed and it would pass inspection. That is what we did, spending $600 at a body shop to fix that one hole. We immediately returned to Automaster to complete the inspection only to find out there were several other holes that needed to be repaired.The desk rep explained that the technician hadn't told him about the other holes during the first inspection. Yes, that was obvious but it doesn't change the fact that we got the repair done with the understanding that it was the only problem.In the end, Automaster was unwilling to own up to their mistake and we're now going to find a new Honda dealer whose work is as good as their customer service.

  Jay Katon
3 years ago
Disappointed is an understatement. I went to Automaster with a certain expectation from sales and service as I was told this would be a great experience. The communication and getting someone to call you back is a nightmare. Every time. The last time I had my vehicle in for service I had placed an order for all weather Mats. When I picked the car up I figured they would be put in, well they were. Thrown on the backseat on top of my dry cleaning. The back mats were having to be ordered. Totally fine. However I shouldn t have to be the one to call 3 weeks later to find out if they have arrived. Then we have a flat tire and I was told it was caused by a plug. Well I ve never had a plug and the only place that has ever serviced the vehicle was them so I asked maybe if it had happened before I purchased it? I was basically told that there are no notes so it couldn t have happened here. Well maybe someone goes around at night and puts plugs in tires. They told me no loaners available and tire would be 3-5 days. Well I do work and don t have an extra car so that won t work. Then I called today at 815am and left a message because now we have a check engine light on. I m sure I ll be waiting a month before I can get it in but I actually don t know because NO ONE CALLS BACK. This place is a joke

  Geri Knortz
2 years ago
After over 20 years of using Automaster (purchased 2 new CRV's and serviced there), I am looking to go elsewhere. They now charge $89 for tire change over (snows on, mounted, balanced). When I informed the man at check in that I was going elsewhere ( had a coupon for $49 changeover) he informed me that the other place was not reputable and would try to sell me something I didn't need. That has not been my experience (have been there 2x). Got the tires changed over for $53 with tax with coupon, regular price there is $60. I found the behavior of the check in man to be condescending and unprofessional and I find the changeover price at Automaster to be outrageous.

  Cody Mix
6 years ago
This review involves and auto recall, so I cannot speak to the general maintenance and service which is paid.The process for getting a repair made for an airbag recall on my Honda was seamless and pleasant all around. The text message reminders and follow up were much appreciated and communication was excellent. Very happy with how well this went.

  Jenni Smith
4 years ago
They had my car for over a week and replaced my battery, put on 4 new tires, and ran diagnostics on the computer. The rear light assembly had a recall to replace it. The garage manager told me it had been done before I purchased the vehicle. This was a lie as I had received personal communications from Mercedes about the recall, shortly after registering the car. $1200 for the work they did. Another $4800 in repairs (that doesn't include tax and labor). Some of the items just needed to be fixed but not replaced ($1400 for a throttle cable! I almost passed out!) but they insisted it would be too dangerous to drive. I was given a release of responsibility form to sign so I could drive my car home. Since then, I have found a mechanic who is completing the work for less than a quarter of what Automaster estimated and another dealer will be handling my recall. This place is run by crooks just trying to squeeze every cent out of you for nothing!

  family of 6 Adventurers
5 years ago
This dealership is by far the worst to deal with for Honda service. I would not recommend this place of business to anybody I know and I hope other people find this helpful in search of new vehicle or Honda service. My 2018 Honda odyssey has multiple issues that to this day have not been corrected. I took my vehicle in for service 5 times so far with no resolve to my concerns. They have apparently thrown some parts at my van in attempt to fix it without any success. I didn't expect to get parts changers here. I have dealt with the shop foreman and service manager with no forward progress. After much frustration and patience I decided to contact American Honda customer service to discuss my issues with the van and service. customer service finally got back to me and advised me Automaster Honda felt they have spent a lot of time trying to figure out what is wrong with my van they wish to no longer look at it because they unsure what's wrong with it and requested I take it to the selling dealer. customer service told me they are not required to work on it because they are independently owned and operated. I have never in my life heard of dealer throwing there hands up In the air and say I don't know what's wrong with it. they didn't even pursue getting a field rep involved to help them with diagnosis. From my experience with this service team is they lack the ability, training and knowledge to diagnose vehicle problems, maybe better at fluid changes. I hope that this dealership at some point can invest in some training to gain knowledge to provide better repair procedures and customer service.

  mark wennell
a year ago
Fantastic customer service at The Automaster BMW dealer in Shelburne, Vermont. Ethan in the Service Department is truly outstanding! We were traveling in Vermont from Pennsylvania when our new BMW broke down. Ethan was incredibly responsive to our emergency needs, in spite of a service calendar that was booked out for 3 weeks. Can t say enough about the wonderful customer service culture in the dealership .truly rare in this day and age. Ethan .many thanks for all your help. You are very special!!

  Mark DeSarno
3 years ago
We found a very nice used car and test drove it. We were able to finance it for a reasonable rate and the staff at Automaster were all great. Very relaxed, no sales pitch, and an easy process. We were able to drive the car home the same day. Only took a few hours to decide what we wanted and do the paperwork.

  Nick Eddy
4 years ago
This is the second bad experience with their service department.... first time I took my car in to have recall work performed and they cracked a trim piece on my dash. Said nothing about it and sent me on my marry way. This most recent time I had work performed and they neglected to re install the plastic protective cover underneath my car and also didn t install a bolt in a metal cover which was left hanging from my vehicle. This would have all gone unnoticed if I hadn t taken a look at my engine bay when I got home. I could see clear as day to the ground. Makes you wonder what else was not done properly. Their service department also decided to not call me at the end of day when my work was supposed to be complete. I understand if they needed more time but atleast communicate with me about that. It was until mid day the next day that I revived a text message. A 7 hour job took them 4 days...However Peter was understanding of my frustration and took action to remedy the issue.

  Kyle Paulus
4 years ago
I haven't had my appointment yet but I was a bit shocked that it takes 2 weeks to schedule an oil change. I did that and received 2 confirmation emails and a text. Later in the day I received a voicemail saying they couldn't do my confirmed appointment and would need to push it back at least 1 week. But as the lady on the phone said they are the only BMW dealer for hundreds of miles and I need warranty work so there isn't much I can do, short of driving to Manchester. Overall I don't believe this dealership lives up to a luxury brand and I am severely disappointed.One thing to note is that their sales hours are much wider than their service hours. Read into that what you want.Edit: After 3 appointments over approximately 1 month (initial oil change, missed appointment 1 week later, and final appointment 2w after that) the Automaster group is better than initially expected. While I still don't think a 1-2 week lead times to schedule an appointment represents luxury, the remainder of services and staff are great.One recommendation is day of text reminders. 1 week prior is fine but a week before is a long time.

  Allie Johnston
8 years ago
My partner and I were shopping for cars. This dealership (Honda) was our last stop of the day, and we had originally planned on getting a Honda CR-V. It was unbelievable how much better our experience was here. We're only in our early 20s and didn't get much respect until coming here. The salesman we worked with, Dave, was very polite, nice, and helpful. He gave us all the information we needed, took us on a test drive with no issues, and made us feel excited about the car. It was immediately clear that this was where our business was going. We got a fair price on the new car and a decent trade in value for the old car. We haven't used the service dept yet, but the complimentary free car washes are nice. We would do business here again.

  Hans Brakeley
4 years ago
Not much sales experience to review, bought my car elsewhere. Service has always been easy, car always comes back cleaned nicely - they do a good job here.Recently had an issue with no officially supported fix from BMW. Automaster (specifically Peter) went to bat for me and got parts/labor covered to take a shot at fixing it per a proposed fix others online found that might solve it. I can definitely recommend this place.

  Stuart Floyd
3 years ago
So far so good, spent a long time,test drive 2 different bmws and liked both allot. Sales staff were all very friendly, not pushy and answered any questions or concerns I had. Randy is the specific sales person who i am looking forward to possibly continuing to work with for a new vehicle. If not I cannot say enough about a positive experience in communication and in person hospitality in my search for my next vehicle.

  Maria C.
4 years ago
I was so pleased with the customer service that I experienced throughout the process of leasing my new car. Bob S at Honda was so helpful! At other dealerships I felt that salesmen assumed the fact that I was a young woman with little knowledge about cars, however at The Automaster I felt taken seriously and treated fairly.

  Kevin Jerram
5 years ago
Automaster Honda made it exceptionally easy for me to address recent airbag recalls on my family's two cars. The service manager I worked with (I think his name is Todd) arranged a rental car at no cost when the parts were delayed overnight, and had the job done first thing in the morning. Both cars came back cleaner than they went in (sorry about the mud...). The staff took great care of us and didn't try to pressure us into other services, even though we have zero history with the dealership and they were probably not making anything from our visits for these recalls. Their approach makes it easy to come back in the future. Thanks for your help!