VIP Tires & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sam Hundstad
7 months ago
Richard and his crew at VIP are wonderful, professional, and offer exceptional service at fair prices.After driving half way across country in my tiny car they were able to get me in and all serviced in an afternoon. They checked my tires and alignment. They were very kind in offering advice for new tires when the time comes and I will definitely be coming back for those!Gave a full inspection and offered services that would be beneficial in the future but never tried to up-sale or over charge.Spacious waiting area away from the noise, with coffee, hot chocolate, and water.Can't wait to come back! Definitely recommend.

  lorrin virgil
a week ago
Bought 4 new tires that were recommended, the price and value of the tires were better than anticipated. I was not familiar with the brand of tires that were recommended and they took the time to explain my options in tires and expressed to my why the recommended the tires I bought. Definitely will be back.

  Mitch Cohen
a month ago
I went to VIP Tires & Service in Rutland, VT with an engine problem on my Toyota Highlander. The service mgr was great and took my car right away. The auto tech correctly diagnosed the water pump was going bad. The job was too big and they recommended I take it to the local Toyota dealer. I appreciate the fact that they correctly diagnosed the problem and were honest about fixing it. Highly recommend and will go back when needed. Thanks!

  Debbie Holmes
2 months ago
The customer service was excellent! Very kind and helpful people. I love the snow tires I got from them. I feel so safe in the snow now. I m glad they recommended them. Keep up the great work!

  Karen Williams
3 months ago
With no appointment we were greeted respectfully and added to the days tickets for changing over the snow tires. We were also impressed with the cleanliness of the waiting area and register counter up front. Great service and appreciated the phone call when our car was done. VIP is our new tire store in Rutland.

  Karen Beecher-Williams
3 months ago
We discovered VIP tires end of October looking for our summer to winter tire rotation. Although they were booked they accommodated me and greeted me in a friendly manner. Once I was entered in their computer system they explained all their services. I am now planning on being a loyal VIP customer and appreciated their hospitality and excellent service.

  Lillie Chicoine
3 months ago
Have brought my cars here for a few years for tire changes and other maintenance. Richard and his crew are always so kind and helpful. They have a range of availability too so getting an appointment is easy!

  Leslie Tsch
5 months ago
The crew and service was great! Went in to simply change out my tires and the mechanics took the time to point out some issues with the car's general safety that needed attention. Very appreciative of the care they showed regarding what needed to be done.Service: TiresService: Tires

  Danny dickerson
4 months ago
Every single one of the fine gentleman in this establishment I trust whole heartedly. Not only did they give me safe,reliable wheels but you also get a multi point inspection. I went in there last week to get my car realigned and they were quick and fast. I drive all the way from Bristol to Rutland just for these guys. Will continue using them for their services and I highly recommend them for any of your car needs.( all workers are also respectful and kind including the boss.)

  Cabbagiola
a month ago
Great professional helpful service. Bailed us out of a potential nightmare on a Sunday afternoon when my truck had engine issues. They are patient and help and professional. Nice tidy work and reasonable rates.

  whiteheart68
a month ago
Great place with great service. I have had my tires checked, my oil changed, my oil done. All my appointments are on time. When I drop in I am met like I made an appointment. Rich is particularly exceptional and knowledgeable in role as a customer service agent.

  Lance Jones
5 months ago
No complaints. Quick service. Comfortable place to sit and have some coffee while waiting. After getting my winter tires changed found one leaking with a busted valve. Who knows if it occurred during installation or when I had it in storage but VIP took care of it free of charge. Good stuff!

  Christine Wallace
2 months ago
I am very impressed with the friendly and helpful customer service and the quality the repair work I received. The mechanic showed me a picture of the repair that needed to be done and explained the procedure. The shop is near and clean and offers coffee and a nice place to work. I would highly recommend this shop!

  Adrienne Raymond
4 months ago
First visit to VIP last week to install TPMS's on 4 aftermarket wheels. The waiting room was comfortable, the work was done on time, and for a very reasonable price. We'll be trying them out for oil changes soon. Best thing- no attitude, just pleasant conversation.

  Tiahnna Gillam
5 months ago
Richard and his crew at VIP are very professional, knowledgable and offer exceptional service. I've taken my car here plenty of times over the past couple years and every experience was excellent. Even buying tires here is easy and affordable!

  Judith Ellenthal
2 months ago
Richard was so helpful when I needed a new tire on a Sunday. The other dealers I spoke to said the new tire would take a few days to be delivered. He ordered it on a Sunday and I will admit that I was skeptical, but in fact it was delivered the next morning. Then I needed a new rim and once again he got one the next morning. They really care about their customers..

  KC Gandee
5 months ago
We've used dealerships, ma and pa shops, other places like Tire Warehouse but we like these guys the best. The employees are super friendly and communicate so clearly. They provide options and the whole process is transparent with their online tracking system. Prices are reasonable and the few times there's been a mistake, they have made it right immediately.Highest recommendation from me!Services: Tires, Steering & suspension repair

  Tristan Lenhart
2 months ago
This was my first visit. I was pleased by the large waiting area and clean bathroom. The service manager was informative and kept me updated as I waited. I will definitely return with future needs.Came back in for brake work in February 2024. The staff again provided excellent service all around as my first visit. The tech showed me exactly what the problem was on my vehicle and thoroughly explained what needed to be done. Parts had to be ordered, but they were able to get them within an hour and my vehicle was ready shortly afterward. Very pleased again with my experience and recommend VIP Tires & Service in Rutland.

  Kelly Robison
3 months ago
These folks truly have a good thing going. We had an unfortunate new year s weekend and the whole staff, Richard and CJ were exceptionally polite, positive, and informative. I wish they were closer to my normal rounds. But will forever recommend!

  Rich McCoy
3 months ago
I found this auto service store to be very courteous and helpful. They guarantee their work and will beat other store prices. Their work has been exceptional and they have a nice clean store with a comfortable waiting area. Great store all around.

  Liam Henchey
6 months ago
Had a great experience at VIP! Recommended by a friend once my tire light came on and had quick and easy service with very kind staff who quickly resolved my issues and got me back on the road. Honest guys who really care about their customers. Definitely will recommend in the future Thanks again!

  Dr. Lara Varden
3 months ago
CJ was amazing and thorough in his assessment and taking care of reviewing my vehicle for inspection. He explained what was needed in clear language, was caring and extremely helpful in making sure my vehicle was safe and passed inspection. We needed new tires and Richard was fantastic in helping to choose the right tires for best safety and efficacy. He really took care of us to make sure to get us the best price! I so appreciate the help and care the VIP of Rutland staff has provided us in such short order. I HIGHLY recommend VIP Rutland!!!!

  Estelle Burgess
4 months ago
Very impressed by the service I received. Everyone there was respectful and they were willing to bring me into the shop and show me issues with my car.. They allowed me to make my own educated decisions regarding repairs. Would recommend them for future service..

  Michael McNolty
2 months ago
I went in for a VT State Inspection (Rutland, VT), asked if they gave a Veterans Discount, showed my VA ID card and was not charged for the Inspection! I am extremely grateful to have been honored for my Military Service that way, they do that for all Veterans who can show Military ID. They were great folks in general...Thanks VIP! MLM 1/19/24

  Kendal Magwire
4 months ago
This place is great. Techs will come out and talk to you about what s going on with your rig. They are always able to get you in quick. I will continue to bring my car as problems arise. Fast, friendly, convenient service. Highly recommend.

  Gretchen Ann
2 months ago
My truck broke down on my way to pick up a horse, stranding 2 of us (and an empty horse trailer) on the side of the road in Rutland on a Saturday when most garages are closed. Thanks to R&D Automotive for getting the truck to VIP, where we got the BEST service we could have asked for. They found the problem quickly, searched for the needed part and, when the part wasn't available on a Saturday, let us wait for our ride to arrive from New Jersey.I would take any vehicle to these guys for any repair needed. We had hours to observe how well they treated every customer who came in, including the guy who came 15 minutes before closing with a flat tire. Their team is WONDERFUL! It makes me wish I lived in Rutland!

  Fire Dance
2 months ago
Excellent service, very upfront with issues they found as they were changing my tires but not in a pushy way. Interacted with my very curious toddler. And stayed after 6p to finish the job. Will be back

  Bryce Simonds
2 months ago
Lucas, Zachary and their team were great! New to the area with a flat tire, I called hoping they could replace my tire. I went in thinking I was going to spend an arm and leg, but the team first checked my current tire for leaks before just throwing on and charging me for an entire new tire. They found a small leak, asked me if I'd rather fix the small leak, I said yes and HUZUUH! Car is back on the road. Thank you!

  gabriella sicard
4 months ago
I got my winter tires on and an oil change done by Kendrick Evans. him and alton were very welcoming and helpful. kendrick did an amazing job with my car and it was done in a timely manner as well. 100% will be going back!!

  Jim Hetzel
5 months ago
The service here was totally excellent. I had a front end alignment. The service technician Kendrick did an outstanding job !!! I highly recommend him. No more shaking in my van. 100% satisfied customer!!! A++++ Service: Wheel alignmentService: Wheel alignment