Safelite AutoGlass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cameron Fehnel
11 months ago
Went to get a chip filled covered by my insurance. Walked away with a $1000 windshield replacement quote. Found a local shop that does it for $600. I do not recommend.

  Mark Hutchinson (cvtskiier)
3 months ago
My daughter had an appointment scheduled for May 13 for at home fix. No show, no call to say you were not coming. Appointment rescheduled for May 25. No show, no call to say you were not coming? What kind of business does this to customers? Go elsewhere to have you windshield replaced! Two missed Appointments! Not one!Service: Auto windshield repairService: Auto windshield repair

  Kevin Guild
a year ago
Hands down the worst customer service I have ever had with a vehicle. Scheduled a windshield replacement and dropped off the car to receive a call hours later that the replacement was broken and they were unable to complete the job. Would have had to wait more than a week for another opening.I do not like writing reviews online but the worker on the phone was rude enough to warrant this. Would give 0 stars if it were an option. Will not work with them againService: Auto windshield replacement

  liz pettit
2 years ago
After two failed attempts at having safelite install my cracked windshield I decided to have it taken care of by another company. After canceling the last appointment that the tech never showed up for and having the appointment rescheduled with no notice to me I have been inundated with the, "sorry we missed you. Did you still want us to fix your windshield?" Auto emails. Tonight after not even going by a safelite facility, I'm getting the, "how was your experience?" Suggestion message from Google.My experience sucked.Seeing as even after unsubscribing from the emails, I'm still being asked my opinion. So there you have it.

  Shannon Wrabel
3 years ago
I have had bad experiences with this Safelite location. Today I had an appointment with a different location, which is great; unlike this office. My appointment was scheduled for 3pm at my preferred location, which was running late, and I received a phone call from this office stating that I should reschedule for tomorrow to have my windshield repair done and sounded as if I should use one of their techs rather than keep the services I had scheduled with the Safelite location that I prefer. The tech was literally less than 5 minutes late, so 304pm. So can I ask, why the manager called me to tell me they would be 330 or later today??? Unreal is what I have to say! And I do not recommend this office for any services with having them replace my windshield a few months ago. My car still has mud in the speaker located on my dash along with a stain too. No thanks!Service: Auto windshield repair

  Gregory Cox
5 years ago
Great service, early appointment time and I got right in. The entire service took about an hour and I waited in the waiting room. Good coffee selection and fast wifi. Vaccuumed the entire front of the car and cleaned my other windows as well. I hope I don't have to go back, but if I do, I'm happy to give them the service.

  Bob Wilcox
7 years ago
I had some pretty bad cracks in my windshield. If it lifted out in one piece, I would be surprised. They got it done even faster than the time it said it would take! I showed up in person, and the manager advised me how the process goes with my insurance. Great experience. Not something you want to get done often, but when you do, great place to go. Also, they vacuumed the front of my car and cleaned my other glass :)

  Bobbin Mill Veterinary Services
3 years ago
Referred here by my insurance company for windshield replacement. Historically I have used Portland Glass. Overall, good experience. Safelite recommended that I replace my windshield wiper blades, which I agreed to and it was added to my bill. However shortly after departing, I realized my blades had not been changed. I would have been happy with a refund but Safelite made it right by sending a technician to my home to install them. Easy booking, next day appointment and friendly staff. I have to give 4 stars because of the error and some slightly off color/sexist jokes made by the technician which I didn't feel were entirely professional.

  J Max
a year ago
Talk about a picture perfect employee. Both times I arrived and needed assistance Justin was there to kindly greet me and fix my windowshield issues. I'll def be going back and recommending Safelite because of him. Thanks, Justin!Service: Auto windshield repairService: Auto windshield repair

  Kimberly Canarecci
2 years ago
They did not install front windshield to allow for expansion so it is now cold and expanding and has a small crack from install base starting up. Can not get ahold of anyone on national number and local....keep getting hung up on by automated service. so much for a national warranty stand behind their work....Service: Auto windshield replacementService: Auto windshield replacement

  Kassandra Gunn
7 years ago
I'm sure that safelites windshields are of great quality, etc. However, I write this poor review upon the experience I had with their employees briefly. I recently moved to the north east, with a car needing a handful of fix ups prior to inspection. One of which, a windshield. I drove an hour and a half to this safelite in hopes of the great warranty, etc and turned down quotes of local places to me.When I arrived I handed off keys and decided to wait next door to get food while work was done. Within 20 minutes I received a call that my car would not start and they tried to jump it and nothing will happen. Obviously I ran over, to realize they were hooked up to my fuse box under the hood rather than my battery in the trunk (standard for my GM saturn Ion.) I told them this and they just said, "oh"; I understood the mistake because of my own discovery when I bought the car and I figured out the same thing. We switched to the battery and nothing would happen. I had full lights, etc but no turn over. My cars system said power steering was out amongst other issues. I was stranded. They asked if I was local or had someone to help and I said no, I am new here and I came a lengthy drive to here and I have no one, but I'd guess I'd try to contact someone. They said okay, good luck and that was it. No offer to come inside on a freezing evening, no references of local help, nothing- and they were gone. I was shaken, not sure what to do, I have sprint service form my prior state which is not supported in the area and it was difficult to call my 3 contacts I had in new hampshire. If it were not for the car rental place next door , I would have spent and entire evening in my car till the morning.The gracious employees of enterprise saw me fiddling with the car and lent me their landlines, and a place to wait; I reached a recommended local tow company for help. They came out to figure out I had an electrical issue due to the cold and when safelite jumped my fuse box, it blew my power steering, abs and one of my other fuses. They replaced them for 8 dollars and after 3 cold hours in to the dark, I was able to make my way back home thanks to them. Needless to say when the small electrical issue was figured out, I took my business for a windshield elsewhere, willing to pay extra money for a group of people a bit more helpful and kind. I understand safelite couldn't have possibly helped with my electrical issue but it was the men working there that I was disappointed with. I am glad the people next door at enterprise made me realize that there are still kind people out there willing to help in little ways to keep you safe and feel comfortable. I'm sorry for this review, but I feel reassured taking my business elsewhere.

  Luke Spencer
a year ago
Quick, professional service the chips in my windshield look better than before. I feel confident with their warranty on their repair

  Cynthia Marsha
5 years ago
If you like doing business with a machine, if you like waiting on hold for over 15 minutes then you'll love these guys. You do know that everyone who owns a car, also owns and uses a computer, right? Bullcrap! They have made it impossible for the rural Vermonter to use their service. No loss.

  Eva Cummings
a year ago
This is the second time in just a few months that I needed a chip filled. They are fast and professional. I recommend them

  monica hampton
3 years ago
I have had 3 different carswindshield replaced and 1 repaired. Service has always been fast and great work. They are my go to for glass damage.Services: Auto windshield repair, Auto windshield replacementServices: Auto windshield repair, Auto windshield replacement

  Nedim Basic
10 months ago
Shayne was professional all the way locked my car like I asked him to do . Would always come back for any windshield problems.

  Jason Broughton
3 years ago
Quick and affordable. The customer service was extremely good and efficient. Friendly. They also took the time to explain the work and also any adjustments. A great experience

  Ruth Lacombe
4 years ago
Awesome quality workmanship, very warm welcoming from desk staff and all the techs very efficient, friendly, and they definitely get the job done correctly and quickly. Would definitely recommend this business. Thank you Safelight.

  gabriel cole
a year ago
Seriously the worst. Terrible customer service. Rude and 3x the price of a local installer. Safelight has gone to Shi*!

  cordelle santamore
a year ago
I love how they make so much money but can t afford a customer service representative to answer phones? I feelLike it s much easier to ask questions and have them answered then a stupid machine that only has one way of explaining no further way to try and comprehend

  Bob Dunkle
a year ago
Left my battery drained and would not come and help restart the car leaving me stranded for the night. Not professional at all about their work.

  Joshua Heisler
7 years ago
Scheduled an appointment online at 10am and was in at 4pm the same day. Not only did he replace my windshield he cleaned my dash and all of my windows. Thanks William.

  Brian DeForge
3 years ago
Great customer service my vehicle was in and out within the time that given. Will definitely be back when it is needed.

  Catherine Degreenia
2 years ago
Great service. Fixed windshield by filling in the breakage instead of having to get a whole new one.

  Shawn Bryan
9 years ago
Called for appt in the AM, scheduled for the PM, fixed in half an hour, on time, no cost to me because they work directly with my insurance company. Can't ask for better.

  Amylyn Barrows
a year ago
Great customer service, they put the windshield in very quickly.

  Scott Friedman
2 years ago
I cannot get any information on whether or not my car is one because their automated phone system refuses to connect me to a person. I will never use them again because of this.Service: Auto windshield repairService: Auto windshield repair

  Ty MacWalters
a year ago
Nothing but issues. Matter of fact, still experience issues. Four trips and still don't have a windshield

  Dustin B
2 years ago
The technician was very knowledgeable, friendly and courteous. I highly recommend using this business!

  Doug Batchelder
2 years ago
Fast and friendly. This will be my second time using the same location they are great