Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
jamie Harkins
a week ago
10/10, period these guys are top notch! Professionalism, friendliness, efficiency, communication & quality just superb, well done gentlemen! I needed a new set of tires (on Easter Sunday), and was seen immediately without an appointment and left feeling so grateful for their service. Went in today to get an alignment & oil change. Both visits were quick, efficient and friendly. I ve only recently moved to Utah, and it is so refreshing to find an honest and trustworthy body shop that isn t going to rip you off or talk to you like you re stupid. I didn t feel like I was being hustled or overcharged I felt like I was paying for quality work from skilled professionals and peace of mind. I cannot say enough positive things about the people working at this shop! During both of my visits a manager and a mechanic came out to talk to me and took me back into the Bay Area to point out and explain exactly what was going on & offer their professional recommendations. Even though the shop was a little understaffed today, I was still greeted immediately and service was seamless. Daniel made sure that I was well informed throughout the process, and even though they were really busy he still took the time to explain everything to me in detail. I feel so fortunate to have found this shop (from google reviews), and I am hoping my review leads someone else in need to these wonderful people! This is one of the more customer service oriented shops I ve been in, and I will recommend them highly to anyone in need. Thank you Daniel & team!
Anthony Skaleski
a week ago
Jason was great to work with.He made sure to show us different options at different price points. After my wife and I settled on the tires we wanted, he explained in simple terms what he was planning on doing. When they were done, he made sure we understood the warranty that came with our tires and really went above and beyond to make us feel informed and happy.Two big thumbs up for Jason and his technicians in the shop.
Nisi Laa
a week ago
Daniel and his team is awesome. Came in as a walk in and they were able to get me in quickly! Definitely honest mechanics and gives recommendations instead of forcing a sale on you. I appreciate your services! I ll be coming back for future services.
Evelyn Torres
a week ago
The service at this location is amazing! Daniel treats you like family & is extremely welcoming. As someone who doesn't know much about cars it is always intimidating coming in to get service done on my vehicles but Daniel & the staff put all your worries at ease & never push to try & sell. They show genuine care & concern for thier community & the safety of the road. It is no wonder they are continuously booked, definitely worth the wait.
kevin mabirizi
2 months ago
I had an exceptional experience at Pep Boys West Valley Store in Utah, all thanks to Dan, the store manager. His impeccable time management skills and dedicated efforts to get my car back on the road were truly commendable.Dan's commitment to customer service surpassed my expectations. He not only efficiently addressed the issues with my vehicle but also took the time to explain the process thoroughly. His knowledge and professionalism were evident throughout, making the entire service experience smooth and stress-free.I highly appreciate Dan's outstanding service and would undoubtedly give him the highest recommendation. His dedication to both time management and customer satisfaction truly sets a standard for excellence at Pep Boys.
Cynthia
6 days ago
Got an oil change, tire rotation, and inspection for $52. Service guy was both friendly and competent. He gave me a printout of recommended future routine maintenance. The work was done in about an hour. Not 5 stars because my phone number was read out loud to verify my appointment; maybe use the last 4 digits.
Kellsville
a month ago
I brought my Tesla in to get a slow leak fixed as a walk-in and Bruce was still able to accommodate me. He showed great adaptability by taking advantage of a cancellation and got my car in and out. He understood how valuable my time was and respected it just like his own. I d highly recommend this place for anyone needing work done.
Dallas Talaina
a week ago
Bruce & Daniel"We're incredibly pleased with the exceptional job they did on my aunt's car. Their expertise and attention to detail were truly impressive, and the fact that they were patient enough to wait for us speaks volumes about their dedication to customer service. Our experience with them was top-notch, and we're grateful for their professionalism and skill. The car is running smoothly again, thanks to their outstanding service!"-Dallas Niupulusu
Daniel Gifford
4 days ago
I've been going to these guys for a while for my Hertz Uber Tesla maintenance and they've consistently done a really good job for me. Especially Daniel( not me) and Bruce. You really can tell that these guys care about doing a good job.
Calli Richards
a week ago
Daniel checked a car I was interested in purchasing. He was very honest with me about the condition of the car and gave me everything I needed to make an informed decision. So grateful for his honesty!
Carey Turner
a week ago
Bruce, thank you for slipping me into a cancelled appointment slot! I was sent away from another shop due to lack of equipment. I called Bruce at West Valley Pep boys to schedule for another day. He was able to get me in right away and took my truck in as soon as I arrived. Wait time was so short! Thanks for taking care of me! You guys are always awesome:)
Luis Villegas
3 weeks ago
The best pepboys Ive been in to. Thank you to the manager Daniel with great service. Daniel not only greeted me with a smile but also kept things up front with me so I did not feel like I was being kept in the dark about my truck having issues. I left with my truck riding smoother than the day I bought it, the mechanics are clearly a great team and know how to fix problems fast and do a good job.I will be back
Seneca Zaugg
a month ago
This place is the absolute BEST!!! I would give it 10 stars if I could! Blake helped me out and he was so helpful and transparent through the whole process and I had a lot of things going on with my car. I m so thankful to everyone here and I will definitely be going back to them for all my car needs! I would recommend this place to everyone!
Linda Rilk
5 days ago
I took my husband's car into Pep Boys and Daniel helped us. He was very honest and was there to help us. We will go back and have Daniel help us. He was great to work with
N S
2 months ago
Daniel and the team at this location provided me with excellent service. The original issue of my car overheating was investigated twice at the Murray Pep Boys, but in both cases, the issue was incorrectly addressed, and I was dissatisfied with the service. On coming to the West Valley location, Daniel was immediately concerned with the work that had been done at the Murray location and contacted his supervisor to have a full inspection and engine check done free of charge in compensation for all my problems. When I brought my car in to this location, it was leaking coolant and not heating properly. Daniel brought me into the workshop to show me that the Murray location had replaced the thermostat but had reused the same thermostat housing, causing a crack and leak in the housing. The team here replaced the thermostat and housing free of charge and very quickly. My car runs great and I am very happy with the service. Can highly recommend the team here.
C C.L
3 weeks ago
This is by far the best shop I've been to! My car has been having issues for the past few months and ive been to multiple shops that don't help and as soon as I came here I was greeted by the manager Daniel with a smile and great customer service!! They were able to fix my car in no time and get me the best prices! Thank you to Daniel and his team
Richard Mellor
3 months ago
I was traveling on the freeway, caught a screw, and my tire went completely flat in just a quarter mile. I quickly swerved off the freeway at the nearby exit and had the good luck to have this Pep Boys right off the freeway. I limped in with a completely flat tire and even though they were just a half hour from close, the guys were great at getting me taken care of. Huge thanks to Daniel and Gustavo and management. They saved me big-time!
Matt Delco
a month ago
15 years ago I stopped at the Pep Boys around 22nd, South and 700 East For new tires and was treated horribly, so I never went back. I had a flat the other day and was missing the tools to change my tire. So I stopped at a Pep Boys in West Valley and was treated awesome. It was like night and day. They went above and beyond what was needed. As well as advised me on upcoming regular maintenance that will be required on my wife's Van. In so many areas customer service is declining rapidly and has been for some time , pep boys are holding it together. I was impressed, thank you.
Justin Ravago
a month ago
They ve fixed and replaced both my tire and brake light. They tell me the costs upfront and fix it in a timely manner. Bruce is very kind and helpful. There were lots of nearby places to go to while they fixed my car.
Becky Murray
a month ago
Because of unprofessional business practices at a different location in Utah we had lost all faith in Pep Boys, but because of the kindness and effort invested into our situation by Daniel at the Valley location our business will stay with West Valley Pep Boys. Daniel took the time to go over our Jeeps mechanical issues step by step explaining all details.You won t go wrong if Daniel is who you turn to in West Valley. I hope they can get the other stores up to the same quality.Thank you Daniel! You are the best of the best.
Austin Franklin
3 months ago
Absolutely incredible experience at this location specifically due to the amazing service I received from Blake and Bruce. Great guys amazing service. I won't get my vehicles serviced anywhere else as long as Blake and Bruce are here. Keep up the great work guys!
Devirey Wood
2 months ago
My mom has had an oil leak for months now. Gone to three different pep boys and so far the west valley one has been the best. Shout out to Daniel, he helped out so much. He was kind and didn t make us feel stupid. They have fixed the problem from what we can tell. Thank you Daniel and pep boys! Amazing customer service!
Audriana Mattocks
4 months ago
I normally don t leave reviews for places, but I just have to share my experience at this Pep Boys. Daniel was so kind and went above and beyond with my service at this shop. I ve never had someone walk me thru what s going on with my vehicle and take me to see it in person. It helped me understand what I was paying for. He was so personable and such a pleasure to work with.
Bao Nguyen
2 months ago
I drive for Uber partnering with Hertz rental and Daniel really took good care of me ensuring that the vehicle was safe changing all the tires, brakes, rotors, oil c, and all scheduled maintenance issues. Thank you pep boys and crew for the great service. Awesome courtesy, timeliness, and professionalism.
Jason Anchondo
a month ago
Daniel is the best guy I ve ever had the pleasure to work with. Super kind, super supportive, and all around just a really outstanding guy. Definitely recommending this shop to all friends and family.
Andy Duong
a week ago
Got a great deal for car alignment. Service was done fast. Looks for coupon for their website. Highly recommended
drew mcham
a week ago
Super honest work done by good honest people. Fair price and quick turn around. The store manager Daniel was an all around pleasure. Give that fella a raise!
Wayne Potter
2 months ago
A+ without a doubt! First Bruce, who really knows his stuff, helped me figure out what services I could use. Then, once there, the manager was maybe the easiest person to talk to in the whole world. My appointment was for a pre-purchase assessment for a car I wanted to buy. At the conclusion, Andy from the shop personally gave me every detail I really, really wanted to know BEFORE I put out many thousands of dollars on a used car. WOW, all around!
Mataua Palepale
a week ago
Bruce and Daniel was so nice enough to wait for us to get our transaction taken care of. Much appreciated very nice guys customers services was so amazing very family guys thank you so much for taking care of me thank you so much!-Mataua Palepale
Shane Egbert
4 months ago
This pepboys rocks, The manager I didn t catch his name and Blake were able to get my vehicle serviced after going through a run around with other stores. They made me feel very welcome. I will be changing my service location to this location from now on they are honest and reliable.Thanks again Blake you do an amazing job. Keep up the great work and happy holidays.