Kenworth Sales

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andre Moore
3 months ago
I just purchased my 1st truck at this dealership, a 2021 Kenworth t680 and let me say Bret Walters went above and beyond for me locating the exact truck I wanted with a 13 speed and Cummins engine. As well as the amazing deal. Bret made the whole process a breeze! I came here all the way from California and I would definitely recommend anyone in the market for new or very well maintained used equipment to give Bret a call

  N. Will
a month ago
Bert, In sales was absolutely great to deal with, he was black and white in the information and sale great communication. I couldn t make a deal it just wasn t going to fit my plans on a truck. I was able to trust him and that s hard in today s age not a topical lot shark and pushy sales pitches or we can t workout a price very grateful to deal with him and Kenworth hopefully again in the future.

  Kenneth Aguirre
8 months ago
My Dad and I went to buy a truck from here about a month ago and it has been great. He s had no issues with the truck and it has been a real blessing. A special thanks to sales rep Bert Walters for making the process fast, simple, and being a great guy. We definitely recommend this dealership to anyone looking for a truck.

  Johana Giraldo
5 days ago
Im gonna give this rate for the worst costumer service that I ve been receiving for over a year from a big guy who never do his best for do his job, just that he knows is typing and be rude, always asking if I have account I said no but never said if I have one I could have a discount, yesterday I choose a blonde women hoping get different experience but was worst, standing in front of her just said that I have to wait cause she just had to come back from lunch All the time I have to go there I have to take a couple deep breaths of course she did the less for give a good service I had to come back and Erick the guy who always is busy with costumers was available and HE did his best costumer service, he open me the account and explain me about it now I understand why he was always busy and the other two was just heating a sit For Erick the other two just make to looks that the Kenworth doesn t like latinos. All this situation is in parts sales department.

  Luis Medina
a month ago
Very happy with Alisha k @paclease! Always willing to help out and get me into trucks when I need them.Always answers my phone calls/text when I have questions.!Kenworth is doing great by having her in the office!

 
3 months ago
The best dealer in the city, I recommend it to everyone, a huge area to dump a trailer and drive a truck for repairs, they took us right away when we arrived and worked on our truck all night to get us back on the road as quickly as possible, in the morning everything was ready and off we went further . Super guys. Thank you for your work, It s very cozy and clean inside

  Aleksei Shevchenko
a year ago
Exceptional people work in this dealership, diagnostics were right, all the repairs were fast and customer service is the best. Big thank you for Brandi White for being on top of the entire repair process. Our baby blue was back on the road in no time!

  Larry Bird
5 months ago
Had a driver break down and he had towed Kenworth there. I had replacement driver show up to get trailer. the people in the service department would not help him even with original driver spoke to them. they are Rude and never ever answer phone when you call. original driver had to take Uber there to talk to them. Ovoid these guys in service like the plague.

  Stephanie Murphy
3 months ago
Bought our second truck from Bert Walters, both times we experienced smooth professional prompt service. We highly recommend Bert for his expertise and integrity..5 stars

  Love Joy
5 months ago
This is the worst place to bring your semi trucks to get fixed. My truck broke down in September stayed five days for them to fix. Broke down again same place and it s day 5 and these folks have tested and have not done one thing. They are incompetent and can not fix trucks but they will waste time and money doing nothing. This place needs to be reviewed by someone because this is ridiculous. They don t care and it shows.

  Nelson Angam
a year ago
Got this truck a few years ago. What a great reliable efficient truck. If there s a problem the service department fixes it asap good service and knowledgeable advisors

  Igor Sahinov
7 months ago
Purchased my truck from this facility and I couldn't be happier with the whole experience. My sales rep Bert Walters was extremely helpful and knowledgeable making my purchase smooth and stress free. I highly recommend reaching out to Bert for an exceptional buying experience.

  Jeremy Wright
7 months ago
I have mixed feelings of this place. On one hand, parts dept is open until 1am so its nice being able to get bailed out when you break that one part or need something late in the day, as well as their parts so far have been cheaper than Peterbilt (which is what I have, luckil) for the exact same part. Thats a win. Second they offer a lot of other services Peterbilt does not, such as Alignments, truck wash and Safety/Emissions. So one place can handle everything. That brings me to the third point. Had a day available and was needing a DOT Inspection and Emissions test done. Most places I have used in the past need an appointment and its usually a day or two out. Called Kenworth, and yes, service answered the phone, guess I am one of the lucky ones according to other reviews. They said come on in the are first come first serve. Took three hours but that's okay, got me out of a bind. The issue, $437.00 for a safety and emissions test. First round was a hair under $500 with a line item of "Environmental Disposal Fee" $200.00. What the hell did they do that warranted that?!?!? Questioned the guy that was helping me and he looks at it and said, "hmm ya that's not right let me go talk to so and so". Comes back starts typing and says, "okay got that environmental fee off and another charge that isn't right that was $45.00. New total, $437"Guess you are paying $30 bucks for an Emissions test, and $190 for a truck inspection, and $190 for the trailer inspection. Oh, and since my iPad was in the truck so I was able to track it from the back lot where I parked it to when they worked on it. 30 mins worth of time they spent on it . So, short story long, they got me out of a bind as far as needing it done without an appointment elsewhere, but they bent me over and dry rammed it home for the convenience. Lesson learned, I will stick with Purcell and Tireworld where it was done previous years, $110 out the door with appointments and under an hour. Thanks for reading.

  Cesar Chosco
9 months ago
Bought a truck a little over 6 weeks ago haven t had any issues at all and I ve been on the road since then. A special thanks to the sales rep Bert Walters. Great person to work with who made everything simple, fast and easy. I have, and will definitely keep recommending this place. Thanks again!

  Mark Weaver
4 months ago
They are the most dishonest people I have ever metThey lied and took advantage of meI lost thousands on a truck that could not even pass dotDo not do business with them!!!The used truck manager should be brought up on charges

  mini hawaiian girl
2 years ago
My husband's been there snap on tools dealer for the last 20 years and so you know they will not only have the right tools for the job but also the education and experience needed. They have great enclosed garages that's well equipped to get any truck job done.

  Slick_06 _Vic
3 years ago
I have to say I was very nervous about buying my first truck having been to paccar down the street and getting the run around. I came here and told Burt what had happened he took care of me went above and beyond didn t pressure me in to anything and Sophia was just as awesome 20/10 I ll absolutely be a life long customer you guys rock!!!!

  C Vega
8 months ago
was told to "come on in" from someone in the service department for an emissions, my truck is over 14k so it needs a heavy duty emissions. most places like jiffy lube and that cannot do this because they don't have the licensing. I took time off work. drove an hour to "come on in" to be told face to face "yeah sorry I don't know what to tell you" and that was it... honestly I'm embarrassed for you guys. in no way shape or form would I ever, being in a customer service position, tell someone that in that manner. glad I wasted my personal time, and fuel. to be treated like a second class citizen by your piss poor service department. you guy's should be ashamed...

  Mike Bischoff
a year ago
The service department always does their best to get me on the road again. I ve never had a bad experience here.

  Rowdy YEETS
2 years ago
Excellent service! THANK YOU for giving me correct estimates on when the service on my door would be complete. Thank you for the service dept. treating me kindly and being so polite and hospitable.

  Jeremy Roberts
a year ago
Brandi, Christian, Andrew, and young bearded guy knocked it out of the park...worked me in even when busy as heck...found a shorted wire inside a plug. In and out in less than 24 hrs. Thank you guys for going above and beyond. Pizza guy.

  Alan
a year ago
Don't be fooled by the 4.2 rating here on google. This KW group pays to have google scrub the negative reviews out. They are actually MUCH worse than that. If you plan on having your truck worked on here, plan on at least a week of down time. Even for a simple service. If its anything more than a service, you'll be here for weeks. The Service writers are a joke for the most part. The parts department is lazy and just says everything is on backorder even when its in stock. And the body shop is slower than molasses in winter going uphill. Absolutely the worst KW dealer I've been to in the 20 or so years I've been driving.

  Bryan J
a month ago
There is one service advisor that is kinda worthless. Not sure how he still has a job...

  Robert Emmons
4 years ago
Beautiful showroom.Awesome people.They take great care in everything that they do.

  Larry Braun
a year ago
Special thanks to Brad McGee the body shop manager. Involved in a not at fault accident on 11/3 with a Canadian driver. It was an absolute nightmare. Next to myself Mr. McGee was the person who did the most work to get the various entities moving and get the claim settled,. I cannot say enough about the work he put in. And on top of that the truck was repaired and is beautiful.If I could give them a 100 stars I would. Highly recommend,

  AJay Marchant
2 months ago
They got me right in and had me done very fast.

  Harry
8 months ago
Shame on you Kenworth, worst Kenworth dealer I ve been toThey charged over $1100 FOR OIL CHANGE!!You should be ashamed!!! You are well aware of how trucking business is right now but all you want to do is to make money by cheating your clients who trusts you!! I hope a higher up reads these reviews and clarifies that now oil change costs around 1000$

  Skyler McCauley
6 months ago
Great customer service always going above and beyond especially the lady at the will call counter always a good attitude and always willing to help with any questions or concerns on products.

  Mack Pyle
9 months ago
TOP NOTCH SERVICE DEPARTMENT TEAM. DENNIS, BRANDI, BRANDON, AND DAMIAN ALL ARE GREAT. BOTH TIMES WE HAVE HAD A BREAKDOWN IN SALT LAKE THEY GOT US IN AND OUT IN 48HRS. THAT IS JUST DOWN RIGHT UNHEARD OF ANYMORE. THANK YOU FOR EXCEEDING EXPECTATIONS AND PROVIDING GREAT SERVICE.

  Daniel Pak (Rockstar_720)
a year ago
You are more likely to win the lottery than you are to get a hold of someone at this dealership. Called months ago to order new trucks. Was told I d get a call back in a few weeks when orders for next year opened up. Never got any calls, I had to call them every other week for updates. After a few weeks I left them alone. Called today and was told everything is sold out for next year. Ridiculous.