Cummins Sales and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sam Skaling
8 months ago
I called to set an appointment and the scheduler was very organized and explained the warranty process and drop off process. It was about 2 weeks and we dropped off the machine. The service writer was very friendly and got us in and we dropped off the trailer. Trailer generator was serviced for a no power output issue and they had it done in 3 days. Check out process was easy.

  Amanda DuBose
5 months ago
Robert is awesome! His customer service and common sense is on point. Friendly, professional, efficient, and knowledgeable. Cummins has a great employee in "will call". Thank you Robert from all of us at Charlie's Service.

  Eric Christensen
4 years ago
AVOID AT ALL COSTS! I would give 0 stars if possible. I rarely write reviews unless my experience is very good or extremely poor, and unfortunately this experience was as bad as it gets. This is a very poorly run shop with unprofessional employees working the service counter as well as incompetent technicians working in the shop. There are SO many better options for RV repair work, there is no reason to put yourself through the agony of dealing with Cummins.I brought in my RV to have the fuel lines replaced as they were leaking due to age. After the fuel lines were replaced I went to pick up my RV, only to find that my air suspension wasn't working, and they had moved my RV anyway and broke off my fender flare. They refused to own up to breaking the fender flare, and even after my wife and I took time off work to pick it up they failed to mention that it was undriveable. They also stained the white carpet inside of the RV badly as they didn't cover it when working inside the coach. When all of this was brought up to David Smith at the service counter he was very rude and unhelpful. I called another shop to come to Cummins to fix the air suspension issue, which they did very promptly. Again, I went to pick up my RV to find that the ignition wasn't working and wouldn't crank over the engine. Cummins said they would diagnose the issue, and after charging me $1,850.00 in labor they said they diagnosed the issue to be a "bad circuit board". They said they bypassed the circuit board to be able to start the engine, but that a new circuit board would be needed and that they are no longer available. When we arrived at Cummins to finally be able to take the RV home, we noticed they had then covered the carpet with plastic wrap, even though they had already stained it previously. After arriving at my home with the RV, I wanted to verify their diagnoses of the blown circuit board before planning a course of action to repair the issue. Within 10 minutes I diagnosed the issue to be a BLOWN FUSE!! The fuse looked fine to the naked eye, but when testing with a meter was found to be the cause of the issue. I replaced the blown fuse, removed the bypass that Cummins had put in place, and everything works just like it should. I was furious to be charged $1,850.00 in labor for them to not even properly diagnose the issue, especially on something that should have taken their "tech" less than 5 mins for them to diagnose. I emailed Jon Borba (service supervisor) to notify him I wasn't happy, and that I wanted a refund for their labor which should have never been billed. Jon refused to even respond to my email until I emailed the Cummins corporate office, and even then refused to do anything to make things right.I have now spent $17k at Cummins in the past year, and they still refuse to make things right. Every single experience has been very poor. I have dealt with a few different shops working on my RV, and they have all been a great experience that I have left positive reviews for. Cummins is very expensive for sub-par service.David Smith that works at the service desk is very unprofessional and unhelpful, and has no business working with customers.

  Raymond Dodd
11 months ago
Meh! RV Generator Service. Just wanted to share an experience - might help someone else. Have an Onan Microlite 2800 generator on an RV ( camper van). Starting to run rough and was hard to start. Decided to change oil, spark plug, air filter, and fuel filter. Not that hard to do, but the access is challenging. So I decided to take it to the Onan dealer - Cummins. ( Salt Lake City)They quoted me - not to exceed-. $350. Took 6 weeks to get an appointment. Again, a bit expensive for simple maintenance, but they have a drive over pit.Got there and they told me it would be $550. When I protested they said they got rid of their "flat rate pricing." When, I asked. " Last week." The tech was out sick so they had an apprentice do the job they estimated at 2.5 hrs. ( I doubt it took that long.) No discount for the unsupervised apprentice. And they charged me for 2 quarts of oil (it took one.)Got it home and put it in storage for the winter. I checked on it a few weeks later and noticed oil dripping from the drain plug. Tried to tighten it and it wouldn't tighten. They must have stripped it or over tightened it. I called them and they said they would look at it under warranty (90 days). Taking it out of storage until Spring was super challenging, but they were inflexible.But this how they got 2 stars: In the Spring I talked to the Service manager (Travis). He took responsibility for the leak and changed out the oil pan. Now all is good. But, I'll go elsewhere next time.

  Bill Connell
a year ago
I was grateful they were able to diagnose my exhaust manifold leak a few hours after arriving on a Thursday morning and order parts to get them in the following Tuesday. I was quoted 12 hours labor which seemed reasonable at the time, but then it became apparent the standard hours time estimate was 50% off for my coach. It took them 6 hours to do the work, but I was charged for the whole 12 hour estimate. Techs can be very efficient but doing the work in 6 vs the 12 house quoted makes me think their standard estimation process needs to be fixed. A reasonable person would take an issue with that. The extra $1000 labor charge that wasn't used made what was a 5 star experience end up seeming like I got taken to the cleaners. I sent them a message right afterward, couple weeks ago now to be contacted about that. But that hasn't happened. Nor do I think it will happen now.

  TheAngrymonkey28
3 months ago
Horrible, I can't reach any one in the service department. Just heads straight to voicemail no matter which extension I try.I have the direct number and email of the service manager and cannot get a response from him....

  Scott Harwell
a year ago
Cannot say enough about the bad customer service from this place I took my generator in to be serviced and they broke the front access hatch. It was not broke when I dropped the RV off but somehow it managed to break while they had it. When I contacted them about it they refused to even acknowledge that possibly they had broke it. Their customer service rep escalated our conversation and then probably hung up on me. There are lots of alternatives.

  Kent Hauck
a year ago
I took my camper generator to Cummins for service in 2021. The starter motor failed after only 13 hours use. The company removed the generator to hold while the part was ordered. They told me I would have to pay for the repairs, even though the generator was basically new. They really messed up the plate on the camper in the process. They held my generator over 7 months while the part was ordered. COVID was blamed as the culprit. Anyway, 7+ months later Cummins informed me they had repaired the generator. Because it had so few hours on it, they decided not to charge. Although I greatly appreciate and thank them for that decision, the overall experience was very negative.

  Gary Bergera
a year ago
UPDATE. Had an annual service call on home generator recently. Shane (manager) and Ethan (tech) were great to work with. No complaints.I had an issue with my home generator. Thomas Briggs, Denise Lorenzo, and the others were great. I don't hesitate to recommend them.

  Zach Durrant
3 years ago
Had a great experience this time getting generator tune up parts. Last experience wasn't very good at all. Couldn't repair my generator for my old motor home and wanted to charge me a completely ridiculous amount of $8000 to put a new one in. Said it would take 17 hours to do the work and I found out it's more like 2hrs. I told them to leave it alone and I would take the motor home back to right side up and I traded it for my new motor home which I love

  Jay Carpenter
7 months ago
Service personnel were very unfriendly and the generator that I brought in for repairs that was only a year old the throttle linkage vibrated apart the service people had a poor excuse for why it happened.

  Heraclite BIKUMBU
2 years ago
I had a worst experience with this place. I spent 3 weeks to wait for getting my fuel pump fixed. Alex, one of front desk guy kept on lying on me. He kept on saying the part was ordered from Quebec in Canada but no proof. Then the part is at the border waiting to clear from customs but proof. Then the part will be here in couple days but another lie. Finally he said we ordered the part and I asked the proof. He refused but I insisted and they gave a order form from Chicago Illinois. So everything he was saying about Quebec was a lie. Before you get your truck there ask.them if they have the part and how long the service will be otherwise you will be stuck like me.

  Mahmud Hassanzadeh
a year ago
Don't buy anything Generator from them. As soon as your Generator breaks down they want to charge you the same price as you originally bought the Generator for. Horrible customer service.Will not never buy anything cummins ever again. I haven't even but 100 hours on my cummins generator yet and it broke down on me twice.When I asked them they said ("that's not our brand we just put our logo on it so it can sale")Go buy Honda or any other brand and save your self the money and the headache that comes with Cummins.

  apo ahohako
a year ago
I took my Wood-chipper here to do a diagnosis and they print the paper for me showing quote and diagnosis fees so i decided to take. My machine some where else cause the quote was too much for the second time they fix the same issue the guy alex charge me triple for just the diagnosis cause I declined the repair so wont recommend this place they are completely rip off all the workers here are dishonestThe diagnosis said 160 so i eneded up pay 600 something for just the diagnosis i wont go here anymore

  michael scholes
2 years ago
I really appreciate these guys taking the time to squeeze me in, as everywhere is booked out for weeks!The drivers lounge was a lovely place for a nap while I waited.Fast, friendly service. Thank you, Matt, Sid, and Lacey!!!

  Jacob Whetstone
a year ago
Save yourself the trouble when your onan stops working and buy an aftermarket generator. When it works it's decent but when it needs repair it's outrageous. Pass on onan/Cummins service and buy a replacement. 5 stars for their training to teach their staff on how to keep a straight face when giving ridiculous quotes. I have bought a better generator for a third of the cost to repair my onan with 432 hours on it.

  Brian Haroldsen
4 years ago
In my opinion, it s Not a good place to go to for motorhome work. I thought the cost to service the generator was excessive but I was glad to get it done. Then when I questioned whether it was working right because it wouldn t run the ac, I took it back and asked them about it. They told me that they would run a load test and let me know what they find and we would go from there. The test showed that the generator was working fine, so the problem was with my ac. Still they charged me the minimum shop time. It s like they re saying DON T COME BACK! It s costing me more than a weeks wage for the follow up check. They said it was a different issue. I m Not happy.

  Chuck Harlamert
6 years ago
We dropped in for engine work while travelling. I didn't feel good about the place based on the reviews, but options were limited and I hoped that they were addressing their issues. Our problem was diagnosed quickly, broken exhaust manifold bolt and maybe a warped manifold. The estimate for the repair was high (just under $2,500) and included hundreds of dollars of miscellaneous charges. I asked them to replace the belt tensioner as well, which did not change the estimate because, I was told, there was plenty of fat in the estimate which was merely an authorization level. While waiting for service I got a verbal estimate from them for labor to replace my radiator for 40 labor hours. When I asked why they needed 40 hours when my home shop quoted 15-16, they responded that their estimates were puffed up and not to worry about them. I should have driven off right then.We checked out and paid $2,325 at the end of the day the work was done. I felt that this was high based on their assurances and because I had also done the work necessary to access the engine from the bedroom and later finished buttoning it up (work that had been included in the estimate). I was told that two technicians worked a total of 16 hours on the job which included two sheared manifold bolts, but I was only being charged for 10 or so hours. Gee, sounds great.When I took the time to review and analyze the invoice I noticed that I had been charged for $35 of bolts that had not been replaced, plus more than $250 in various supplies and fees. I then did the math and realized that my RV had been in their shop less than 7 hours, including lunch. I think the invoice is fantasy, just the estimate tweaked to come in a little less (expectations management 101) and prop up someone's performance metrics. I am not confident that the exhaust manifold actually needed to be replaced, or that the new parts I cannot see were actually replaced. I feel gouged and I am done with Cummins.Oh yeah, they steam cleaned my engine for free, including the 11 year old sensor wiring. I guess the technicians needed to prop up their chargeable hours stats too. I hope to get my engine monitoring system back to working soon.

  Parker Fillmore
6 years ago
Charged me $200 for absolutely nothing. They didn't even get me a diagnostic. The shop I went to found the problem in less than 15 minutes, and then fixed it quickly. These guys are to be avoided for onan generator service. Find anywhere else to go. Even if you have to drive an hour out if your way.

  Sarah Corippo
8 years ago
Technicians were excellent. Administration office needs serious management as well as anger management. We made an apt to get exhaust manifold replaced and generator serviced. All went well til they decided they didn't have the part after all and had to order out. They were gonna TOW our motorhome out of the bay for us to stay in overnight and were not going to assume responsibility for possible damage. After our protest, they put us up overnight at a decent motel. When we paid our bill, they had no record of our Cummins Power Club membership and would not give us 10% discount...also tried to charge us $30 special delivery charge for a part they said thy had. Clerk got so mad he signed off his computer and left the room. Management takes 4 hour lunches and goes home at 3pm...whole experience was frustrating to say least. Once we were able to speak with management, they were understanding and helpful.

  Marissa Vaughn
2 years ago
First time bringing our Peterbilt into a Cummins shop and it definitely will not be our last. All of the people at the counter are knowledgeable and helpful as were the technicians. They were able to quickly diagnose our problem and get us in and out!

  Dana Child
a year ago
The most unhelpful woman I ve ever dealt with. The service at the parts department is deplorable. I will gladly pay extra for my parts rather than ever spend my money at this location ever again.

  M R
2 years ago
Let me tell you, whatever you're paying Ralph it isn't enough. I have been tackling an Onan generator rebuild for the last couple months and Ralph has gone above and BEYOND the call of duty. At one point during this project when a part was obsoleted(no longer exists), he was calling around to other generator shops asking if they had any scrap cases I could come salvage. His knowledge was an immense help/ease tackling this project. Definitely go to Ralph for any of your Cummins parts needs!

  Josh Helm
6 years ago
Trash! Avoid at all cost. I made the mistake of coming here and I don't wish my experience on anyone. If you want 2 months in down time to swap a engine. This is your place. The engine took 4 days to arrive by the way. I can not say it enough. TRASH TRASH TRASH. They will lie lie lie as much as it takes to cover up their mistakes and lack of work. So send me your generic message to email customer service. Just showing again your to lazy to read the comments and fix your staff, so that a case like mine never happens again.

  Maintenance Shop
3 years ago
I honestly almost always have a good experience here and almost always have for years. Although, I recently called and reached a woman (Kristina) who although wasn t incompetent, she was extremely loud and unprofessional. I think I even heard her cell phone in the background. She may be good but should have absolutely no interaction with the customer base and/or any type of organization.

  Gregory Allen
5 years ago
This place was awesome. Our bus was first taken to another facility after breaking down only to be told it was a broken crack shaft. We had it towed to Rocky Mountain Cummins and quickly found out the truth. Flex plate failure. They fixed it fast! Great place that we would recommend to anyone!

  Michael Williams
6 years ago
I took them a nice running bus. They replaced a flywheel at my request.They managed to mess up the job. They tried hard and were nice, but in the end I paid over 6K and the bus won't run properly!! I think they are nice people, but they cost me a fortune and I have a bus that is not road worthy yet!

  Joe Snow
3 years ago
Called these guys to order an engine manual. We gave them the serial number and the model number and they ordered the wrong manual. My coworker opened the manual and ordered a special tool from it for $450.00 and when we tried to return the manual and the wrong tool they wouldn't accept the items because they were opened. I will try at all cost to never do business with rocky mountain cummins again. They accused us using the manuals and the tool and then trying return them. What a disappointment and insulting experience. I'll pay more and wait longer to go around them next time.

  Lisa Gillespie
5 years ago
I went into this place asking about Onan generator parts. I needed a carb.kit for an old model if possible I asked. I didn't have much information about my generator because serial numbers had faded. The guys there told me where to look to find information that they needed to help me with parts. I found a few numbers and they pin pointed the part numbers for me and they were a great help and very knowledgeable. I thank you for your help. Both in store and on the phone.

  Dima Beglet
5 years ago
Super slow.. Called on Wed to schedule appt was told that it's fcfs, went in on Fri same week, left truck with problem of exhaust manifold leak. Was told truck will be taken to service on Mon, takes 12 hours of labor, Tuesday should be ready to roll. Today is Thu 15:25 truck is not done still and no ETA on when it will be done! Very unprofessional! Try to avoid this location if possible or expect a HUGE delay from what they tell you.