Costco Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brooke Paul
3 months ago
Got all 4 new tires at Costco. They were pretty quick. Week later had a nail and needed a patch, tire center never answers the phone so you have to just call general and have them talk to the tire center. They were pretty quick at patching my tire, but I had light up caps on my tires and they didn t bother to tell me they didn t put it back on for some reason and replaced it with this ugly green one. No idea where my light up cap is or what happened to it no one is ever at the tire desk so you just gotta ask another employee to grab someone for you.

  Ryan Williams
a month ago
I bought 4 tires in July. I got a nail in my tire in February, which was just barley outside the "repairable" area. They were on sale when I bought them. When I bought them, they were $120 a tire - now $180 per tire. So they have me a credit of 75% of the old tire towards a new tire for the"road hazrd warranty." --- Anyway, I ended up paying $80 dollars to replace the tire. It just felt shifty. And it seems if the tire was more than a year old or something, there would be next to zero "road hazard warranty"It's an OK place for tires, but I wouldn't drive out of my way to go there. The customer service was fine. You do have to schedule an appointment.

  Amber H
4 weeks ago
Had a flat tire on a Friday night during rush hour. My car was towed to Costco - staff was super helpful and polite. Got my car in right away and I was back on the road in under an hour.

  Laura Bodily
3 months ago
Bought some tires. My disappointment was the fact that I had to leave my work backpack in the trunk since I couldn t take that inside Costco. They had to move the only thing I had in the trunk and that was the backpack but they ruined it with their nasty greasy hands all over the backpack. They couldn t have put on gloves or washed their hands before having to move the backpack over. The worst part they just acted like nothing happened and just damaged personal things and didn t say anything.

  Skyler Shelton
7 months ago
Got a new set of tires, they replaced them quickly and I was out about an hour and a half later. Now, 2 days later, one is already flat, and no one at the desk will answer the phone, other than to ask if they can put you on hold, only to hang up on you a few minutes later.

  Tatiana Fetzer
a year ago
We came in for a tire check and possible repair. They told me it was a road hazard and I would have to pay a little bit for the proration. We bought these tires this spring 2022. When we arrived at the desk to pick up the lady was very nice but not a technician, when we asked to speak with the tech he came in with a bad attitude and told me he had given me a better deal already, it wasn t about the money at all for us! We simply wanted to know what warranted a tire replacement rather than a repair, this particular tech was very rude and short and definitely NOT the Costco culture I am usted to.another time when they did the rotation a balancing weight fell off and when we asked for it to be rebalanced he said it didn t matter and wasn t necessary, we had him do it anyway, but he was bothered and short.CUSTOMER SERVICE FOR THE TIRE CENTER MUST BE IMPROVED.

  Kerri
a year ago
The team here does not respect their own time let alone others time. They schedule appointments just for the fun of it. Will they hold to the scheduled time and get things done in a timely manner? Your guess is as good as mine.I scheduled to have a seasonal change over and 1 1/2 hours later I am still here. I m so unhappy that they didn t respect my time let alone theirs.

  Andrew Peterson
2 years ago
Don't know why Costco Tire is so much different than the rest of Costco, but I have only had terrible experiences with them with my most recent, and only, tire purchase. Lug nuts were overtightened, shearing the studs in the wheel hub and two came off on a road trip. Most recently went to get rotation and balancing, and they couldn't "get the lug nut loosened" and said we'd have to go to another tire shop. But they decided to rotate the other three, which I can't believe. How do you properly rotate only three tires? I will not be purchasing tires from Costco again.

  Carlow Lorrie
a year ago
Costco s auto program is horrible and deceptive, but the tire center is fantastic. The prices and service are excellent. Far superior to the Walton family businesses at Walmart and Sam s Club. I ve tried all three and Costco is superior in every way when it comes to tires and tire service.

  B H
6 months ago
Go to a different Costco the tire department has no clue about anything poor customer service and no manager to be found....

  Jordan Lance
5 years ago
I am confused to why Costco tires business model is so different than their normal mode of operations. The tire front desk is never attended by a salesperson and their time estimates are always off. Today, I went in for a rotation I was told it would be about an hour it took 2.5 hours. Granted they they had to replace a tire due to a road hazard but it shouldnt take an additional hour and a half. I didn't experience any rudeness as others mentioned.

  Debra Campilongo
2 years ago
I had a scheduled appointment. Tire center was helping others before me. When I received my car back there was white stuff all over the new tires and my rims. When I asked the technician what it was he told me lube. His answe was it was a nice day for a car wash. I had just washed it the day prior.

  Hernando Sanchez
5 years ago
Saturday May 12 , 4pm, one day before mother's day, 15 min wait time in line to reach the cashier , and 6 cashier stations closed???That's not Costco quality!!!.. and the manager does not seem to care. Poor planning perhaps?? Or he was just hired from Walmart...

  Sherri Hatfield
6 years ago
The staff here is the greatest life met! Customer service just really steps up and make you feel like you matter. The store is huge but then it is the largest one in the US.

  lorey mortensen
7 months ago
Everyone I ve dealt with at the West Valley location have been extremely nice and helpful

  ciani lords
6 years ago
Worst costco I have ever been to workers are awful there, so rude!!! I will never go to this costco again!!! If I could give 0 stars I would!

  Rishi Mittal
6 years ago
I came in for a simple tire repair. I think people are professional here and are willing to deliver the best.

  Alicia Campos
a year ago
everyone should go here, it's so busy and their appointments take forever

  Amber Michaels
9 months ago
They are very disorganized and never answer the phone

  Mike ESPINOSA
6 years ago
Costco's always doing an outstanding job.

  Wreck It
5 years ago
Good location