Downtown Auto Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joshua R
a month ago
Had them do 7000 worth of repair work on my engine. During the process they messed up some components on my power steering. Downtown Dodge admitted to removing components to our power steering to repair our engine but won't stand behind their work. They want another 5500 to fix their own mistake. If you're considering their service department for your vehicle, I would find someone more trustworthy and reliable.

  Thomas fuell
2 months ago
I have to give a shout out to Derrek Pettey, he sold me a 2023 Jeep Grand Cherokee Limited for my wife to drive. Beautiful SUV with all the bells and whistles. Twice now, my wife has drove to the dealership for Derrek to help her understand some of the new electronic features, and he has been more than welcoming. He is polite and comes across very trustworthy. Customer service was swift and he took us seriously, where other dealerships make the mistake of not. Very Happy and highly recommend Downtown Auto Group.

  Mairyn O`Brien
4 months ago
Genuinely disappointed. I went in to have a recall done on my car after having some issues with it. I dropped it off the night before and left keys with a description of what was going on and I had to call for them to pull it in to start looking at it because the person in charge did not check the box. I asked to have it looked at because I couldn t get it out of 4low and had a code pulling up when using an OBDII scanner. I went to pick it up after being told it was out of 4low and that it was safe to drive and the 4low light was off. Leaving no indication that my car was in 4low when looking at it. I drove 6 miles in the direction of my house when on my dash my car said speed restricted due to being in 4low . I got home and scanned the car again and the previous code was gone and two new ones appeared as well as my traction being off and not being able to turn it on.I was told by the mechanic himself that he got the car out of 4low. I m very upset about being lied to by professionals and being told nothing can be done anymore.

  Robert Love
7 months ago
Friendly and Good Service.My wife and I love our Gladiator Overland

  Makayla Pilling
4 months ago
Cody Garner is hands down the best car salesman out there. I went in looking for a car they normally don t supply, and I assumed I d just have to make a trip out to Salt Lake to find something. Cody went out of his way to find me the car that I was looking for, that was within my budget. When the car arrived at the dealership I was at work and wouldn t be able to see it for a few days, so he and Jamie, the loan advisor, offered to stay late so I could come in after I got off to see it. They were both so helpful throughout the whole process, and the car has been so awesome. If you re in the market for a new vehicle in the Uintah Basin, Cody Garner is your guy!

  Brittan Petersen
2 years ago
Turned a tragedy into a small inconvenience .I called this wonderful dealer up after putting def in the diesel tank at the gas station. (Distracted by the family). They warned me not to turn the truck on and to have it towed to their dealership.During the trip there, I googled costs, time-frame, and what I just got myself into it . And it wasn t looking good, especially since I was just passing through with family to go cut down our yearly Christmas tree in Colorado. Just Google def in diesel tank for a fun read.Upon arriving there and explaining my situation, several of the staff volunteered to stay late to help us get back on the road. They treated us like family (though we were just passing through). In the end, it looked like the entire building was staying late on our account, including a manager and the owner. This is beyond impressive and speaks highly of how this dealership is run and the work ethic of this place's employees.Even though it s not remotely close to where I live, I will be ordering my next Ram through this dealership.

  David Wagner (Dave)
5 months ago
Great group of folks, very professional however I went in for a noise in the front end spent a bunch of money to have it fixed but had to take it back in they then said there was something else wrong and a bunch more money and it still isn t right the the back end had some sounds when taking a corner again not fixed the first time so they said I needed a new differential thousands more and I still have the sound taking corners. So in the end although they are nice people I wouldn t take my Jeep there for repairs I am over $10k into the repairs that fixed nothing.

  Tj Caddell
11 months ago
I scheduled an appointment through the RAM app but upon arrival found it did not go through. Gordy was extremely polite and said he was going to see if they could squeeze me in for a diagnostic even though they were booked. After leaving my truck there he texted with updates and when I arrived to pick it up he went over all the recommendations and why they were recommended. I'm very weary when it comes to dealerships from other instances but I will tell you Gordy is the reason I will not take my truck anywhere else ever. Thank you downtown auto group, I appreciate it

  mark bradley
a year ago
I had a lot of work done. Power steering and front end work. I had a 5 hour drive after I picked my car up and everything they fixed worked great. It s running better than ever.Everyone in the service department were very nice and professional. Especially Derek! He knows his stuff and is an honest guy.

  Joshua Blanchard
10 months ago
Traveling cross country and broke down. Other closest dealer told us it was going to be at least a few days to look at our truck.Gordy made sure he got us an appointment and Heidi had them start it early the next morning. Made suggestions for hotels and things to do while we were stuck. Couldn t fix issue since we needed parts that were going to take a week to get but did get us back on the road.Can t say enough about how awesome everyone here was and understanding of our situation. If I lived here this would be my shop!

  Lacie Freston
a year ago
Took my Jeep in for a recall fix. They fixed it and also said A B and C need fixed. I said Ok lets do it. They fixed it. The invoice says all OK during testing . Had to take is back in because the heater still doesn t work and it s not blowing air at all. Now they want more money for something else that s broken that they never told me needed fixed until today. They re a nickel and dime business and they won t get any more of my money. Heidi in service is absolutely fantastic and the rest of the service staff need to follow her lead. Mallory up front is also amazing. The only two people really trying to keep customers.

  Melissa Clark
a year ago
Everytime I've been to Downtown Auto everyone has been very pleasant, they explain everything to me in detail so there are not any surprises. I was trying to get my car serviced for the first time and my dealership is in Murray and going through renovations. I first tried to get in to them and because of the work going on at the dealership it would take 4 hrs, with me sitting outside waiting!! I decided to go somewhere local and Downtown Auto was where I decided to try. Because I had to pay out of pocket, they could have just gone ahead and taken my money but instead they made me aware of a mini s|vice agreement that would save money instead!! I would recommend my friends and family to bring their vehicles here anytime!!!!! Thank you for the great service and the great customer service, you don't find that very often now days!!!!

  Teri Billingham
8 months ago
Downtown Auto Group was great to work with. The staff is awesome. They got my car in and did a great job when I needed it. Thank you Downtown Auto Group.

  Gayle Giles
4 months ago
This place is so organized and ran exceptionally well. Never been to a better auto dealer.

  Carrie Healy
a year ago
Took my truck in for a preventative maintenance check for a long trip coming up. Staff were extremely courteous and helpful. Thank you to the service team and to Gordy and Heidi for the great service.

  damon horne
a year ago
We have been here 3 or 4 times over the past 12-18 months, looking around for something that my wife likes. They've always been really nice, even when we didn't buy anything. Then, we finally came in today and said 'hook us up!' We left with a gorgeous 2022 Dodge Ram pick up. My wife is happy!

  Steve Dabb
11 months ago
Paul and the crew were fantastic. Our trucks were stuck in 4 low and we limped them in. Paul was kind enough to fix them right then and send us on our way to SLC. Great team effort. Thank you Downtown group.

  Forrest Dabb
11 months ago
We were stranded and Paul went out of his way to give us the extra attention we needed. He went above and beyond to make us feel less stressed about the situation, He got us right in and we couldn't have asked for a better service. We are extremely grateful.

  Ash Fi
2 years ago
I ve been taking my Dodge Journey here for a few years now and I m always very happy with my service. Every person that I ve spoken with here have all been very kind and helpful. They always call me give me updates and are always extremely thorough when going over the paper work. They have also been kind enough to pick me up after my repairs were finished when I didn t have a ride to the shop. Highly recommend this place!

  Rj Mcgaha
2 years ago
I am not a fan of dealerships and maintenance! However I had a very good experience here!Awesome customer service! I dropped off my vehicle for warranty work and an oil change. The service department was polite and advised accordingly. They answered all of my questions! I received a complimentary ride to my other vehicle.During service they called to update me about requirements vs discussions.I received a txt to let me know my vehicle was done.Upon arrival the service desk reviewed the service performed and then took me to pay for my service. Upon completion my vehicle was pulled up door side service and a cold bottle of water was waiting in my cup holder! This was probably the best service I have ever received at any dealership!

  Taunia Wheeler
a year ago
It really was a pleasure working with downtown auto group. They were friendly, efficient and took such good care of me and my car. When I dropped it off I was prepared to get an Uber, but was so pleased when they offered me to be shuttled home. The best part was Jaden my driver. He was so warm and friendly and I felt so comfortable with him. The whole experience was awesome !! Thank you!

  Mac Lindsay
8 months ago
They fit us in on a long distance cross country vacation trip. Their attention to detail was excellent and I recommend them highly. They seem to care about me and my vehicle.

  Maci Robinson
a year ago
The service team is the best, they're fast and efficient in what they do. They helped me save money with buying one of their service contracts, and helped me wire the wobbling in my tire down to a balancing issue and sent it down to Heaton to be taken care of. Only place I'll go for all my vehicle needs.

  Patricia Zubiate
a year ago
Seriously the best Dealership to work with. I had went to a different dealership for a Jeep repair in February and the part was on back order for months. I called Downtown Dodge and they had found the part and had it coming in matter of two hours of me explaining my frustration with the other dealership and waiting on them to get the parts! Thank you Downtown Dodge you really know how to treat a customer. They also brought me a car off their lot while my car was being repaired 20 miles out of town at work! Wow Thank you!

  R Barker
2 years ago
Stopped in to get my car looked at because the visors kept falling off. Under warranty so I new they would have to order parts. I was going to look at a new Jeep I was interested in while I waited. The woman at the counter wasn t friendly, told me I would have to bring the vehicle in and leave it all day. They do not service on weekends. Lost a customer and sell. Do better.

  Joseph Peters
a year ago
Was first told 3 days and ended up with almost 2 weeks. The techs are great even if the logistical side is lacking. It feels like you get put on the back burner unless you pester them constantly.Use Downtown Auto if you want it fixed right but dont mind a few time extentions.

  Kate Johansen
3 years ago
Excellent service. I dropped my only key in the fire pit and I called to get it replaced on a Friday afternoon. Paul who works in service let me know they had the key in stock and agreed to take time the very next day, a Saturday, to program the key for me. The work was done quickly and I was right back on the road again. I was also informed of the recalls that were on my truck.

  Steve Chevalier
2 years ago
After being on the road for a week straight working my trusted Jeep broke down outside Vernal on my home. I was stranded on the side of the road helpless. I called Downtown Auto Group in need of immediate help and was connected to Derek (this was at 4:00pm on a Tuesday). I explained my plight to him and what was wrong with my Jeep and without hesitation he said he could help. He ordered the part I needed and had it overnighted from Salt Lake and it was there by morning. He prioritized me the next morning and had me on the road by noon Wednesday. I can t say enough about the service I received and the kind way I was handled while in distress. Thank you Derek and all who work there.

  Anthony Trower
a year ago
Downtown Auto Group has a great staff that always does there best to get me in and out quick with professional service and have always been there to help with any problems I ve hade with my vehicles been doing business with them for years. Always satisfied

  Mikael Jubert
4 years ago
I was driving through dinosaur monument when my Jeep Wrangler had an ESC error showing up in my dashboard I was ready to drive back to Michigan and I was concerned that I would have a hard time getting this vehicle fixed when I arrive at 9am in the dealership they took care of me like I was a very important customer and they jump to get my vehicle looked out and very quickly figure what was the problems and work diligently through the day to get the parts in as quick as possible so I could get back into my trip they were very professional I felt a very comfortable with their knowledge and we're able to fix the vehicle in a very quick back on the road that afternoon. Thank you guys for all the hard work you have done for helping us getting back to Michigan