Tim Dahle Nissan Southtowne Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Waseem Sheikh
2 weeks ago
I had a vehicle purchased from them and after two months the engine light turned on. They charge me to fix that issue but then the same error happened again. And now they are asking me to pay more to fix the same issue.The difference in their attitude when you buy the vehicle from them versus when you are trying to hold them responsible for the fix they made is like night and day.I do not recommend this place.

  Melody Carver
3 months ago
I scheduled to have a recall repair done and when I arrived for the appointment they said they didn t have time. They also sell poor quality Michelin tires that wear out in a year with a useless warranty . They recommend different tires and after waiting 5 hours with no word they said the other tires were actually out of stock but asked me to pay for the alternate tires that day so they could order them

  Matthew Bartley
7 months ago
I'm updating a prior review.I had praise for them, but after an accident while having GAP coverage through Tim Dahle Nissan in Southtown. Their failure to send us the proper forms upon request, and the rather unfavorable deal we got on the car anyways. Tim Dahle has put my family in a financial bind for an outstanding balance ON THE INTEREST of the vehicle that I had paid well above extra coverage on everything we could.Do not buy or shop at Tim Dahle. Their 75k miles warranty deal was denied over less than 75 miles. But they were eager to sell me MORE warranty coverage instead. Shady and scumy.Shop elsewhere and save yourself the hassle

  Jeremy Petersen
8 months ago
I seldom take the time to write negative reviews as I would rather spend my time focusing on the positive. But this establishment has sunk so low in my opinion that I will now make it a point to tell all who will listen to stay away!I have never encountered a more dishonest and deceitful automotive service/repair shop in my nearly 50 years of life. This establishment has left me utterly disappointed and frustrated, and I feel compelled to share my experience to save others from falling into the same trap.Our vehicle had safety recall work. Our visit should have cost us nothing but our time. But they repeatedly applied high pressure sales tactics to my wife, attempting to use fear and pressure for unnecessary upsales. It's truly disheartening to see a business stoop to such unethical practices to make a quick buck. They tried and tried to talk her into thousands of dollars of work!My wife even got a followup sales call a couple days after our visit basically saying their staff was calling to check because they were so concerned for vehicle reliability because we she not spend thousands of dollars for fluid flushes etc that that wanted to call to see if she was OK. Well guess what. We have actually noticed something wrong with our vehicle after it was in their shop. But no surprise, as soon as we mentioned that the upsale calls and texts stopped, and our calls for them to address this issue are not being returned.Even after turning down all of the upsales and getting no support on one of their past repairs that was not functioning correctly, we got charged over a hundred dollar diagnostic fee. What? the local garage I use does not do this to me.Furthermore, their shop rate is absurdly high. Do yourself a favor and find a local garage with a more modest hourly shop rate. It will save you a great deal of $ for any service or repair.I also need to mention their complete disregard for honoring past work. They conveniently "forget" the services they've previously provided while the vehicle was under manufacture warranty, leaving us to question whether they are deliberately trying to double-charge for the same work or simply lack proper record-keeping. Either way, it's an unacceptable way to treat customers.We also experiences a complete lack of dependability for timelines /completion causing us to leave the vehicle overnight for warranty work even after having made an appointment.In conclusion, I strongly advise everyone to steer clear of this automotive service/repair shop. Save yourself the headache, the frustration, and the hard-earned money that they are all too eager to take from you. There are reputable and trustworthy establishments out there that value their customers and their integrity sadly, this shop is not one of them. Don't make the same mistake I did by giving them your business. Even the 'free' factory recall kind.

  Tanner Renshaw
8 months ago
Typical car repair shop that screws you over and tells you one price and when you get the total bill it s triple what they originally quoted you. They say there s a line even if you have an appointment and charge you for more time that the labor actually costs. Won t be back. Even if it s a car you purchase from them, they don t help you out with warranty s or if a repair that they do fails, they don t take any responsibility for their employees. I literally had a guy tell me well it s not perfect but it s the best i could do only to have the repair on my hood latch break a month later. When i took it back in they didn t honor their work. Check every little thing before you drive it off the lot because if you buy it with something wrong it s not their problem

  Braden Rowley
10 months ago
This review is greatly edited due to character limitations.I have purchased three vehicles from Tim Dahle Nissan and have been happy with them until now. After this experience with the service department, it all changed.My car would not start and reported a key malfunction error. It was towed to Tim Dahle. Monday morning, I received a text from Cody in the service department asking where the car was parked. I provided the location. Three hours later, I called to check. Cody was unavailable but called me back. He asked me again where the car was parked! Nothing had been done. Cody let me know he would get back to me after an inspection. I received a text with a link to check the status of my car. By 4:00 in the afternoon, I had not heard anything back and the status link was not updated so I called. Cody was unavailable so I left a message. Later, after not receiving a call back, I checked the status link, and it indicated that the car was estimated to be done that day. I knew that was impossible.Cody called me Tuesday morning. He stated that one of the IPDM wires had become disconnected and I would not have to purchase parts. To reconnect everything all the pins would need to be cleaned and checked individually and that it would take several hours of labor. I was taken a little by surprise. How could something simply becoming disconnected require so much labor? Later, the status link updated to say my car was in step 4 of 6 (repairs underway). Even later and it showed back to step 3 (inspection waiting for authorization for repairs). This was concerning so I tried to call Cody again. He was unavailable to come to the phone and never returned my call.Wednesday I called and the receptionist took another message. The status link was still on step 3. I called again later. I was told Cody was not working. The receptionist was able to get another service rep, Dave, to call me back. Dave was very helpful in finding out information. He said that according to the system, the mechanic was still waiting for authorization to begin work. Also, the mechanic assigned was off that day as well. My service rep and the mechanic assigned to my vehicle both took the day off, did not have back-up, and did NOTHING with my vehicle.Thursday, I called. Cody was unavailable. He called me back around 10:30 and stated that the pin cleaning and reattachment was done and it did not solve the issue. I was going to have to purchase a new BCM unit which costs over $1000. The BCM would be available Friday.I called Friday afternoon to check on the status. Cody was unavailable. I received a text an hour later stating that the BCM arrived, and the tech has should be done by the end of day. The car was completed on Friday, but the mechanic recommended a drive cycle. I agreed to this.When I picked up the car Saturday, I asked for clarification about labor for the pin cleaning since it seemed to be completed in a short amount of time on Thursday. Cody told me that the pin cleaning was done on Tuesday. Why was I not notified then? Cody did not know. Why did Dave tell me it was not started Wednesday? Cody told me Dave was new and probably did not know what he was talking about or how to use the system correctly. I requested to see a log of what was done on my vehicle and when. Cody told me that information was not available. He claims they do not capture any log of what the mechanics do on a given day.I am very dissatisfied. I do not believe I have received an adequate explanation of the labor or why individual cleaning of each pin was necessary. I was unable to speak with my service rep and he routinely ignored my messages and requests for calls back. I was not informed of my rep and mechanic taking the day off and leaving my car completely unattended.If this car needs service in the future, I will not return. I realize that a single customer will not be a blip on their radar, but I will not be back. The three vehicles I have purchased from them are the last I will ever purchase from them. I will never seek service from them in the future either.

  Jeff Spotten
3 years ago
I took my car in for service and an oil change today. Professional and friendly right from the start. Was greeted within seconds of walking through the door. Travis took my information and they pulled my car right in. Waiting room was clean and had plenty of space. There was probably 7-8 other customers in waiting on their vehicles being serviced and they seemed to move through just as quickly as I did! Travis checked on me and updated the progress on my car twice while I waited & I was in and out within about 30 min. And what a great feeling walking out to a sparkly clean car! I didn t know they did that!I had to stop in to tell the manager Andy how pleasant my experience was before I left and realized he was one of people I had noticed working hard and running to get customers in and out efficiently while I was waiting! You can tell they care about their customers experience and time and it shows from the management on down!Amazing job today and I ll definitely be back!

  Rebecca Reil
a year ago
I don t know why communication at this location is so horrible.I took my car in to get serviced. They told me it would take six hours. I got a text before the six hours that it was ready. I asked for a Lyft and heard nothing. I called multiple times to see if they could book a Lyft. I got no response back. I ordered one myself after over an hour of waiting. When I got there the person who had been helping left for the day. No one knew what was going on and they couldn t find my keys for a good 15 minutes. I appreciate the person who helped me that had to deal with the chaos.All they had to do was tell me what was going on. I don t get it and I probably won t go back here for my car

  Brooke Nilson
a year ago
Bought a used Nissan passenger van. Agreed for them to replace one worn tire. They have had the vehicle for 4 weeks and still nothing. They won't return calls and have given us the bare minimum of information when we contact them. Is it too late to cancel the deal? I will never ever do business with them again. When a dealership doesn't have a good sales or service team, it isn't worth any amount of money to do business with them.

  Micah McAllister (MikeUtah)
a year ago
I have been coming to this service center for more than 3 years and each visit seems to take longer and longer than prior visits. What's the point of making an appointment when they overbook or allow walk-ins that flood the service center and bring the garage to a seemingly stand still? I pretty much only come here for the 3 included oil changes from when I bought my vehicles because my time is becoming ever more valuable and sitting here for more than 2 hours for an oil change is frustrating to say the least.My appointment was scheduled for 8:30am, early enough that they should be fairly on-time right? WRONG! My vehicle didn't even get into the service garage for over an hour and didn't even get put on a lift until after 90 minutes. As I sit here approaching the two hour mark of my visit, I just had to write this review because this is beyond ridiculous. A note to the service managers: Turn people away if all scheduled slots are filled; or at minimum, reduce the number of time slots if you can't even manage to service vehicles in a timely manner for the type of service rendered etc.One more "free" oil change... Is it worth my time to even come back to use it, or just find a better rated service center?

  Breann Armstrong
2 years ago
AWFUL. AWFUL. AWFUL. If I could give 0 stars I would. I have never received worse customer service than what was offered here. From the first day I came in not a single person greeted me, or asked if I needed help even though I had an appointment scheduled so after 30 minutes or so I finally walked up to someone and asked myself. Then, I was told my car would take a couple of days to fix I am writing this review A MONTH after my car was taken into the shop. If I hadn t contacted for communication I never would have received any, except for the phone call which I had with someone about a chip in my windshield, and when I was addressed about the chip in my windshield In person, they didn t even have record of the call or my insurance claim even though I was on a three way call with both parties at the time it was addressed. I will absolutely never bring any vehicle here again. I understand being busy, I understand having a lot of work to do on a vehicle (even though I have been told at least four times now it will only be a day more). What I don t understand is the kind of customer service that they offer and why it is that this company thinks it is okay to keep a car with absolutely no communication or explanation until the customer is the one who reaches out.

  Seth Dey
2 years ago
This service center is the worst I ve ever been to. When I took my 2014 Nissan Sentra in I asked for them to look at the transmission as well as two cosmetic parts that had broken. If I didn t call them, I wouldn t have gotten communication at all. During this call I corrected the wrong phone number they had and learned of a full transmission replacement that was needed. The engine error codes were asked for by me and never were sent over, I asked for these because the engine light on the dash was not on when I brought the car in. I said the vehicle had a lifetime warranty and asked the tech, Sebastian, to look in the glovebox for the warranty to get permission from them before doing to work. I had to call back again weeks later because they still had the wrong number. After correcting this again I learned that they had received the answer of no to the warranty. I asked for this email chain to be sent to me it never was to this day and I asked twice. After I received the vehicle back I learned that the warranty that was attempted to be used was the old manufacturers warranty and not the lifetime warranty that I asked for him to use. Upon pickup of the vehicle the front passengers side wheel was completely flat. They fixed it quick, but then when I got home it was flat again the next day. Terrible! I called for weeks to speak with Sebastian and the service manager with voicemails left and no return call. Eventually I threw on the spare tire and drove back to have them fix it again. ALSO I found out that they hadn t fixed the cosmetic repairs I requested also.Overall, terrible communication, terrible records, terrible service.

  Ben Shaw
2 years ago
I had my vehicle services by Travis. He and his team did a great job with diagnosing and fixing my vehicle! He was phenomenal with communicating what the issue was (especially to someone with limited mechanical knowledge) and made sure that I had a firm understanding. He also kept me in the loop with everything that was happening with my car. Could not recommend Travis and Nissan Service enough!

  Alisears3
a year ago
Exceptional customer service. I have rented a vehicle (cars&trucks) from Tim Dalle Nissan Southtowne 3 times now. Every time has been above and beyond excellence. I would never again go anywhere else for my car rental needs. They take pride in caring for their customers, they even deliver the vehicle to my home! Just wow... i love Tim Dalle Nissan Southtown. You guys ROCK, thanks for all you do!!!

  T C (Jigs)
2 years ago
Took a no warranty car I purchased from them last year after putting in a new transmission. I started seeing check engine light come on ran codes misfire on random cylinders and a cat code. They attempted to sell me another car. When my daughters job ended I told the shop that I needed to know what was wrong with the pathfinder they told me it had a blown motor and they would be happy to sell me another vehicle.I took it to another shop and I had a broken Catalytic converter and a clogged exhaust screen. Save your time start somewhere else.

  Danica Cross
2 years ago
I bought my car from here about a year ago and have been enjoying the Worry free maintenance package. Took it in just yesterday and received excellent customer service from Travis. He went above and beyond. Thank you!

  Nick Martionnick
2 years ago
I never got the chance to bring my vehicle in, but this location has an absolute nightmare of a customer service department. i must have called 4 separate times to ask a question about an old 80 s nissan. i was hung up on repeadetly, and spent a total of 20 minutes on hold being transfered either to the wrong department or someone would pick up for a brief second just to transfer me again immediately. Not sure how you have any business if you can t pick up the phone..

  Nathan Nasett
a year ago
Dakota (sales) Juan (sales manager) & Robert (closing paperwork) were great to work with when looking to purchase new EV. Highly recommend reaching out to these fine gentlemen to get your next vehicle.

  Sunny Klobchar
3 years ago
I went to get tires on my car and the guy that helped me Bounsong was really nice to me. He emailed me when they were working on my car, and when it was done where to go to pick it up. I highly recommend Nissan for your car or truck, they do great work and are very efficient.

  Barbara Antonetti
2 years ago
Jon Stinson was a delight to work with. He is prompt, attentive, and able to communicate well. He is also easy to reach and wants his customers to feel they've been treated in a fair manner.

  Anita Olsen
a year ago
The only reason for 5 stars is because of our service advisor, Leslie. She went above & beyond! I hope she gets a raise.Services: Transmission, Transmission repairServices: Transmission, Transmission repair

  Gregory Swarthout
2 years ago
The Service Department botched my repairs TWICE after an accident. The second time was not caught until a few months later, when it was found and fixed by another shop. It cost me $450 for this second shop to fix the mistake, which Tim Dahle Southtowne refused to reimburse because "the repair was out of warranty". Never mind that part of this issue was that they had installed a part UPSIDE-DOWN, they washed their hands of all responsibility.

  Patrick and Crystal Killary
2 months ago
The service we received was prompt and friendly!

  Pasha Shestakov
7 months ago
Scammers, tried to rip us off and said things are broken that are not (verified elsewhere)

  Troy
a year ago
Disappointed in this dealership. Car was looking at was sold before I arrived. No call from salesman. Wasted my time

  Michael Rains
a year ago
These folks are always awesome here. Us, got a free charge on my car while checking out the new models.

  April Cupples
2 years ago
I had a great experience by a car from this dealership Nick and Ruben were great to work with I highly recommend you go in there to buy a car

  shane draper
2 years ago
Skylar Carter was a big help finding the vehicle we needed and guided us through the buying process.

  Antonio Torres
a year ago
The employee was very profesional.

  Bobi Logan
2 years ago
Prqy I don't have to go again