Sears Appliance Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Hackinson
a month ago
I never received information of when he was arriving until the morning of the appointment. Your website states you will get an estimate of the arrival time the night before and I didn t. Plus you have an automated phone system so I couldn t talk to anyone. This isn t Austin s fault. It is your systems updating people of their appointment and an 8 to 5pm window isn t acceptable. Austin was good, although I didn t appreciate him walking around with his shoes in our home. We have a lot of ducks in the area with much waste on the sidewalks. I would appreciate repair people to wear the booties over their shoes or remove them.

  Jawn Hall
4 months ago
Austin was training a new man, Gene. Gene was courteous and professional, but it was Austin s experience that resolved our problem. I m really glad we had someone who knew what he was doing!Follow-up - The original diagnosis did not fix the problem. This time Gene came by himself and correctly diagnosed it. Today when the part arrived he installed it. Hopefully this will fix the issue.

  Mel Niedfeldt
a month ago
David was wonderful! Timely, professional, efficient and thorough. It s been some time since I have had such quality service. Highly recommend!

  Paul Clayson
5 months ago
The five star rating is SOLEY applied to Bret - the technician who repaired our refrigerator. He was terrific - smart, personable, timely, talented, thorough. I rated 5 stars because I want him to benefit.However, the company behind Bret is awful, and I consciously chose that word. Without Bret, the company rating is zero stars. Cancelled three previous appointments with no explanation. Left the family without a kitchen refrigerator for months. Has no way to speak to a live body when things go wrong. The online systems will only show current appointment and no options to get further information. When I tricked the system into giving me a live body, the agent was surprised but refused to help, stating we could keep the appointment the system set long into the future, schedule even further in the future, or cancel. There were no other options, even after I pointed out the reason they scheduled us out so long was because of the company mistake in claiming parts had to be shipped when in fact the parts had arrived at our house weeks before. Customer service (except for Bret) is abhorrent - maddening - worse than I have ever experienced in any industry. I even tried to find the name of the CEO to contact him/her. That is a closely guarded secret - and I understand why. Except for Bret, this was an absolutely terrible experience. I would fire the CEO and executive team and start over. This is a leadership problem. Employees follow leadership. The board needs to do its job.I know you will post my 5 star rating with pride. I hope you also have the integrity to post my comments.

  elisabeth olschewski
5 months ago
The tech was polite and professional. Very thorough. He took care of our needs today. So happy to have water to my fridge again after 2monthsService: Refrigerator/freezer repairService: Refrigerator/freezer repair

  Mac Cotting
3 weeks ago
Tech replaced part, I turned water back on, so far no water leaks. I will keep a keen eye on it.

  Claudya Dominguez
a month ago
David was great. Very nice, kind and efficient. Thank you for the great work

  Patty Miller
3 weeks ago
The service rep was amazing. He was very knowledgeable.

  Aaron Wilcox
3 months ago
David was super friendly and did a great job fixing our refrigerator

  Richard Hemingway
5 months ago
The only complaint to your company is waiting all day for David to come.Very nice man though

  mindy mitchell
5 months ago
was very helpful in terms if my options-repair vs replace!

  Tyler Barrus
5 months ago
David was awesome. Very friendly and courteous.

  Jessica Armitage
5 months ago
My technician explained things well and did what he could to resolve my problem.Service: Oven repairService: Oven repair

  John Kelly
3 weeks ago
Very nice, competent, and efficient repairman

  Susan Coil
5 months ago
Technician was excellent in customer service and the knowledge about the problem.

  Hugo A Valecillos La Riva
2 weeks ago
Excellent.. Five Stars