Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Perry Olsen
a month ago
Can t recommend this Pep boys enough. James was awesome, came out and looked at my tire that needed replaced, explained everything, walked me through my options, and then they got it done in 20 minutes. Third place I went to, and they handled it like pros. James was super polite, professional, and helpful. Really appreciate your excellent work!

  Mahonri Penafiel
4 days ago
Jimmy provided excellent service during my appointment. We had some hiccups on the parts for my wheel and tire installation, but he was easy to work with and he made sure that I was taken care of. I normally don t go to pep boys, but, I had a great experience here.

  Daniel Murrieta
3 weeks ago
I ve had multiple really positive experiences with this place, and especially with Jimmy. I was getting ready to do a coolant and brake flush per Tim Dalhe s service reps, but Jimmy and his crew did a dip test to check acidity and it came out great. They said I didn t need it yet.They further helped me fix loose lug nuts from the last tire rotation that the other guys did.5 stars!

  Ben Hansen
3 weeks ago
Very disappointed in Pep Boys. Took my car in for a rotation and alignment. Drove an hour each way to get to this location because it was the closest place I could find that would do a lifetime warranty on the alignment.They told me they wouldn't rotate the tires because they were between 3/32 and 4/32 and I technically wouldn't pass a safety inspection if the state still required inspections. I pulled up the state inspection manual and it said it would fail if it was 2/32. When I brought that up they said it was their company policy. So apparently, the story changed. They told another customer the same thing while I was standing there and so they wouldn't rotate his either.Then comes the alignment. They told me my rear camber adjustment was out and my car didn't come stock with the bolts to adjust it so they couldn't do the alignment either.I took it to big o tires where they rotated the tires and did the alignment. They said nothing about it not having the rear bolts. So big o tires got my business and the car rides a lot better than before.

  Austin Widmeier
2 months ago
Sam and the boys were fantastic with their customer service! My car went in for a standard emissions test and it was done within the hour which is great for a walk-in apt at a complete shop. The small problems they noticed were brought up during check out. Overall, a great experience was had here.

  karen bollinger
3 months ago
Sandy Pep Boys has always been my go-to shop! They have spectacular customer service. They are very down to Earth & nearly always manage to fit me in their schedule in a timely manner. They try to be reasonable with both my time & cost, often doing work while I am at plasma donation next door. Miguel is my favorite, he's super easy to chat with... Alex is also polite & knowledgeable. They are happy to show you first hand what is really going on with your car (&explain what the best options are-even if they might not be the best solution once in awhile). They genuinely want the best for their customers, plus... to make LONG Term customers! It's not just "a sale" for these associates, it's actually a building of trust with them. Frankly, even if you pay a little more for the hourly rates-its worth it!

  Adrianna Jenkins
a week ago
They do free inspections! Staff was extremely efficient and friendly. I booked an appointment and they got me taken care of right away. Honest and reliable. Will definitely be back!

  Emily Pavelka
2 months ago
I came in on a Sunday with no appointment. I knew I needed a valve stem replaced but beyond that had no idea what to ask for. Moses and Jimmy were so kind and helpful. They went above and beyond trying to help me find the right valve stem and and even though it took me two trips (entirely my own doing), we were able to get it done. Thank you so much for your help and genuine kindness!

  C
3 months ago
Sam, the manager of the shop, and his team are the absolute best. I bought some tires elsewhere, and they were unable to install them on my SUV. I came in to Pep Boys, and they treated me so good. They got me right in, showed me an issue that was going with my rim, and told me what I needed to do too fix it. I fully trust Sam, and if I have any other issues, he will be the first person I call.

  Ken Nottingham
2 months ago
We bring our fleet vehicles to this particular Pep Boys location because they do an excellent job of serving our fleet. Good customer service is sometimes hard to come by but these guys are great. We will keep coming back for more!

  Jonathan K
4 months ago
Horrible service. I took advantage of the buy 2 get 2 free cooper tire promotion and thought I d have them do the alignment as well. They installed the tires and quoted me near $800 more for new tie rods stating they would couldn t do an alignment with bad tie rods. They assured me they would do a preliminary alignment to make sure it was straight in the meantime. When I went to install new tie rods myself I saw they had done nothing, no tool marks, rusty cotter pin was still intact. I thought whatever, replaced the tie rods and got an alignment done then found wheel weights fell off the truck in the garage. Called them back for another appointment for the following Friday. They then proceed to cancel my appointment saying they were too booked and bumped me to Monday, no big deal. Monday comes and when I go in they say they can t find me on the schedule and the front desk guy acts like he can t get me in. I see that all the mechanics aren t doing anything with no cars in the bay and ask them to balance my tires. I come home to double check everything. Lug nuts were not torqued to spec, tires were inflated to 50 psi, and they didn t even reinstall my cotter pins after the alignment.All in all these guys are liars, overpriced, incompetent, rude, and cause double/triple work when they could ve done it right the first time.

  Jacob Kuoha
2 months ago
This was my 3rd time coming to this location, and the guys I have seen each time are super helpful and informative. They got my service done quicker than expected, which was really nice. Sam was really nice as well. My one suggestion would be to add hot chocolate to the Keurig station, because I don't like coffee. But seriously, these guys are awesome.

  Autumn Lindsay
2 months ago
Pep boys in Sandy Utah is amazing. Jellyfish has a fleet account there, both Sam and Jimmy have been very helpful and awesome to work with. Taking on all of our fleet and getting the maintence done in a timely manner. From the kindness, very quick responses and fast work I would highly recommend taking your vehicle to them.

  Lacey Hancock
2 weeks ago
Unfortunately I took my car in to Pep Boys at the beginning of winter. My A/C was working fine until they took my car apart to diagnose an engine problem, and now my A/C is broken. Called them to see if they d fix it and they said no. Another service shop said it definitely could have been avoided. Now I m paying out of pocket $300 for an unnecessary and simple A/C problem. Pretty disappointing.

  Alecia Bales
3 months ago
I had issues with a tire that was still under road hazard warranty even though the tire was two years old. James and Miguel made sure I got the best deal with the replacement tire that had to be purchased as the tire wasn't salvageable. I'd already been to Big O because they are closer to where I live. The Big O employee told me I needed to replace all of my tires. I'm glad I waited until I could get into Pep Boys because I did not need 4 new tires, I only needed to replace the ones with screws in them. I just wish that there was a Pep Boys in the Utah county area because it's a 40 min drive to get to the closest Pep Boys. I'm grateful that I know I won't be told I need to buy something I don't need and that they've got towing services when you purchase roadside hazard on your tires. Thanks James and Miguel!

  ANGELA BONUGLI
2 months ago
Scheduled an appointment online for 4-wheel alignment. Arrived 10 mins before my appointment time only to be told it would be 1 1/2 to 2 hours before they could fit me in. I asked how that was when I had an appointment scheduled at 10am. The employee proceeded to tell me that they don t really use the online system so they don t have time for my appointment and that I could either wait or he could schedule a different appointment for me. I explained that I had made the appointment because that s the time that I could make work in my schedule for today, and was again informed that there was nothing they could do and that s just the way they work their system horrible service.

  Julie Neilson
3 months ago
Great place. The gentleman at the front desk was kind and polite. No pressure for extra services! Moses did a great job fixing my flat tire, rotating and balancing, and it didn t take very long! Thank you!

  Metra Barton
4 months ago
I was in an urgent situation. I had just been stranded at our local Target parking lot. My husband came and jumped my car. Pep Boys was the nearest place that came to mind on a Saturday, so I drove straight there. Thankfully they fit me in right away, tested my battery, and replaced it within less than an hour! Great service and saved my day during a stressful time of year!

  Carolyn Rico
2 months ago
The team at Pep Boys always do the job I ask. And keep my vehicle in great shape. They have never been pushy to get other unneeded services like some other places do. I appreciate the work they do for me. Thank you!!

  Kayjun Jayjun
a month ago
Jimmy told me my driver brake pad was down to the metal and then proceeded to quote me for an entire brake caliper replacement. Glad I got a second opinion. Turns out my brakes were completely fine. Jimmy tured to trick me into spending $2000 for no reason. He should be fired.

  Dale Tracey
4 months ago
12/21/2023Frank and Miguel were both great to work with on my vehicle. They were very professional and they helped me get the services i needed, even with a foreign vehicle. Great customer service and I would recommend others for this specific Pep boys! Thank you both and great work!

  George Allen
4 months ago
If you need service, Miguel at Pep Boys is the man to see! He knows stuff and he gets it done on time. He was a great communicator and kept us informed of everything each step of the way. . Oh yeah, the reasonable price quoted is what the final bill came in at, always a relief. Thanks Miguel and team for getting it done!!

  Hannah Abraham
a month ago
LOVE this Pep Boys! I have had the smoothest experience with this team servicing my car! They were quick and honest and exceeded my expectations! Thanks guys!

  Victor Casas
3 weeks ago
Had my vehicle towed (No crank, no start/over heating) and was told my injector control module needed replacement after my bother had overfilled it with oil, my guy Jimmy replaced the damaged parts took care of it no problem. If only I was a mechanic..maybe I could ve fixed it myself.

  Sam C
4 months ago
Amazing! This was the first time I ve been here and I will be a loyal customer from here on out. Flexible, easy to work with, and the price was fair for my new tires. Appreciate all they did to help me!

  Master Chief
5 months ago
This is why Pep Boys brand is going down... 3 empty bays 4 guys standing around the office but they say they Are slammed no time for simple rotation on tires they sold to me a year ago. Service no bueno.

  Angela Indigo
2 months ago
Sam was so helpful he educated me on things I didn't know was wrong with my car. Very nice and very helpful. I will come back to see Sam if ever in the future I need a repair. I trust Pep boys. Thank you for your service Sam.

  Kelly Hilton
2 months ago
Sam at pep boys was straight forward with the pricing.exceptional customer Service. Speedy service and job was complete as expected. Recommend for tire and alignment service . Thank you!

  Shane Egbert
4 months ago
Do not take your car here even if you are a hurt Lyft or Uber driver. I would go to the pep boys in West Valley. They are much more efficient and will actually do the work and submit the paperwork to her in a timely manner. I give this location a one star due to the runaround that I received. I m trying to get a simple fix as a cigarette lighter 12 V DC. It was a matter of putting the fuse in and I couldn t even get that done at this location.

  Michael Henry
a year ago
Had a new pair of Cooper all-terrain tires put on my Chevy 3500 Silverado at this location. As always Pep Boys prices are hard to beat. This location was very courteous and professional. I definitely recommend this Pep Boys location.