Larry H. Miller Super Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Staci Armstrong
a week ago
I bought a 2014 Dodge Van in 2018. After 6 weeks in Boise it must of been decided to give to a respected member. I went to Ken and bought a 2010. Larry s in Boise is were I get my service done now Grateful they where right there to fix my issue stand by I will give you an update. I m Christian too. Oh thank you guys..what a blessing

  Dustin Wall
4 days ago
Jordan Vigos is awesome. I bought a truck from him last week and it s the best experience I ve ever had buying a vehicle. I made it clear to him that I don t play games and he listened. I will be looking for a vehicle for my wife in the coming months and I definitely will be going back to see him. I recommend anyone looking for a new ford go talk to him.

  Evan Arvedon
a week ago
I normally try to avoid the dealership at all costs but this experience made me change how I feel about going. I had a fantastic experience. Right away I was greeted by friendly service staff and my questions were answered quickly. While waiting for my rig, the waiting area was comfortable and the amenities were enjoyable. This is by ar the best ford dealership in the area. There were several people there when I went but never did I feel confined. This place runs like a well-piled machine.

  Jason N. Cook
a week ago
Prior to getting service at Larry H Miller Ford Superstore. I had been getting warranty work and service on my Navigator done at a local, closer dealer. To say that I was dissatisfied with the other dealer is an extreme understatement. I reached out to Larry H Miller Ford Superstore in a desperate attempt to finally get the warranty work done. Getting the service scheduled was very easy. Tony, my service representative, was very cordial and extremely helpful. He followed through regularly through the process with me, keeping me updated of repairs being made and the potential cost involved. They got the work done quickly. I found customer service to be exceptional, which is exactly what I was in desperate need of. Can t thank them enough for the work that they did!

  Phillip Smith
5 months ago
I received excellent service when stranded in Sandy UT in a 40' RV. Nick the technician came to us and diagnosed my CAT C9 engine and found two bad sensors, replaced and cleared all of the codes. RV ran great and better than the past 3 years. Friendly, professional and the response time for all of this was awesome. Highly recommended.

  kearney hoggan
6 months ago
I wanted to share a recent experience that my son and I had with Larry H. Miller Super Ford, where we had warranty work done on his car's transmission.We initially brought the car to the dealership for warranty repairs specifically related to the transmission. To our surprise, during the repair process, they chose to park the car on a public street rather than within their own lot. Unfortunately, while parked on the street, the car was involved in an accident caused by a drunk driver.What was even more distressing was the fact that it took the dealership a full nine days to inform us about the accident. This extended delay in communication added to our concerns and frustrations during this difficult time.Regrettably, Larry H. Miller Super Ford did not accept any responsibility for the incident. Despite the circumstances, they declined to acknowledge any role in the car's parking location or the delayed notification. Consequently, we were left with the financial responsibility of retrieving the car from the towing company's lot.This lack of accountability was disappointing, and their customer service during this incident was notably lacking. Communication was a significant issue throughout this ordeal, which further compounded our frustration.Given this experience, I must express my disappointment with Larry H. Miller Super Ford. Based on these circumstances, I would hesitate to recommend their services to others. I sincerely hope that they take measures to enhance their accountability, communication, and overall customer service in the future.Thank you for taking the time to read about our experience.

  andrew sais
3 weeks ago
I tried setting an appointment to bring one of our work trucks in for routine maintenance. I was told the first time to have certain information on the truck. So I got the information and then called back. The person on the other end put me on hold four different times. Then required different information than the first employee I spoke to. Then he just told me to bring the truck in the next morning. So I spent 20 minutes on hold only to receive the simple answer that I just needed to bring the truck in. I was not impressed with their customer service performance. I highly recommend Ford Truck Performance in Woods Cross, instead.

  Jordan Poepping (she/her)
2 months ago
It was my first remote car buying experience and thank goodness for Will because he could not have made it easier. He was kind enough to make a personal walk around video of the car, noting all of the features and specs (impressive since it wasn't a Ford). Whether it was via text, email or phone, Will made sure I had everything I needed to feel comfortable with my purchase. All in all, a wonderful experience!

  Katie Cuevas
a week ago
This is the worst dealership!!! You schedule an appointment for your car to sit for weeks,months before they look at it. Then they will scam you tell you its one thing you pay get to pick up your car that has been in your shop for a month just to drive down the road and your car stops working. You take it back they now say it's a vacuum seal they are patching it up but don't know where it's at?? So how do you patch something that you don't know where it's at??? Gave this place a chance and it's a disappointment and a scam. I've reached out and no response from corporate or management. If I could give this place a zero star I would!

  Paul Pillitteri
a day ago
I live 250 miles from the dealership and was nervous about completing the deal over the phone and online. However, everything went very smoothly and without any unpleasant surprises. The salesman I worked with, Paul Montano, was clear and thorough on all the #s, attentive to my questions, and never pushy. I put down a deposit on a 2024 Maverick and drove up 2 days later. Montano was clearly focused on providing me with the best possible experience. We went through the test drive, all information, and all paperwork clearly and efficiently. I am very happy with every part of purchase process. I would not hesitate to go to LHM Super Ford and Montano the next time a need a new vehicle.

  C Deneris
2 months ago
Updated review - changed from 3 to 5.I was contacted by one of the dealer s Service Managers almost immediately after I filled out their survey with the review below. Not only was their response prompt, their actions to resolve my concerns far exceeded what I would have expected. Appreciate they actually paid attention to what I wrote and immediately took steps to address.Original post:I ve used the Service dept here several times and am usually pretty satisfied. My last experience was a bit disappointing compared to the past. Starting with the actual price was almost 2X what I had been told when setting up the appointment, even after asking the advisor that took my appointment if his number was really correct. His phone quote was verbal so I had no real expectations that it would hold. However, an update would have been helpful prior to work commencing, as I think the first number was clearly an error.Paperwork stated the advisor had contacted me during the day to inform me about rear brakes needing replacement, and that I had declined. I was NOT contacted, and had I actually been, I would have authorized the additional work to save having to bring the car back.The actual work appears to have been done fine, just a little disappointed on the Customer Service aspect with notes claiming I was contacted and declined when that never happened.

  Justin Bean
3 days ago
I was pleasantly surprised with how easy the truck ordering process as well as buying the car when it came with LHM super ford. Gilbert worked with me and got all my questions answered. No make ups and they made sure I got all the incentives to get me the best deal.

  Jenifer Johnson
2 days ago
I have conflicting thoughts about my experience. I needed all the door handles repaired-they had worn out along with checking our front bumper. The free pickup service was nice. Our car sat on the lot for 24 hours. When I didn't get any communication I called.No body seemed to know about my car. They did some checking and asked about the make and model, the year, and eventually told me the name of the person supervising the repairs. He wasnt available. I called back later-still not there so the secretarty left a message for him. Next day i called again. He answered the phone. We went through the same questions as before. It was clear from the conversation that my car was in limbo. When the person supervising repairs askes for the VIN number it's concerning. Later on Thursday morning I was finally contacted and given an estimate.It was clear on Friday morning that no one read my online information. They did not check all the door handles and the didnt check the front bumper. I had to call and ask about the bumper.On Friday the car was delivered to me. Within 1 hour my son pointed out that one of the four door handles was still not fixed. I was told to bring it back. I took it back in in person. The person I had been talking with on the phone was quite put out with me. It was evident by his curt tone and body language I was an imposition and an annoyance. I told him that I was willing to pay for the parts but I was not going to pay for the labor. He nodded and walked off. It took a couple of hours and then I went back and picked up the car. I checked the door handles.and everything worked. It was then that I figured out that the person I had been talking to was not the person supervising the repair. No wonder he was frustrated with me. No I do believe I will use SuperFord again. I don't like being treated like I'm an annoyance. I will not be using a pick up service. I will find a smaller mechanic who cares and knows what cars are on their lot.

  Kristie B
3 days ago
New Ford owner here. Bought my sister-in-laws 2016 Ford Explorer, which only had 60k miles on it. She had taken exceptional care of it, and had it fully serviced prior to selling it to us (with service records). However, we noticed the ventilation system was having issues and decided to bring it to Larry H. Miller Super Ford dowtown. This was an overwhelmingly bad experience and I will not be returning. I will do my best to leave a fair review based on this one experience.Online scheduler - easy to arrange a time to get my vehicle in for service. HOWEVER, I really feel that the lack of a person-to-person interaction set me up for some mis-communication with the service rep and techs...this cost me in the end. Ouch.Free pickup and delivery - very convenient and a nice customer service touch. Again - the person who picks up the vehicle has NO idea why the vehicle is getting serviced. They drive it to the shop and it gets in the queue and the tech pulls the notes from the intake form I filled out.The service rep was friendly and prompt with communication via text message. However, there was a lack of transparency on how much the services were going to be. E.g., I sent in 3 extra keys that were given to me with the vehicle. They did not work, so I wanted to see if they could be programmed for my vehicle so that I could have a few spares. The service rep quoted me $85/key, and I authorized 2 keys to be programmed. The keys could not be programmed and I was charged $100 for the tech to attempt this. I asked the service rep what the charge was for, and she said I had authorized it. So I'm $100 out and have no spare keys!? I'm sorry - I may have authorized this service, but the rep had not fully informed me that just to attempt to program it would be $100 and that it was not a guarantee that it would work. So, yes, I technically did authorize it, but this exchange was unfair.We looked at the rest of the quote and there was just way more than we were expecting. We needed our ventilation system repaired - all in all the recommendations for all service repairs came out to more than $3000. Just to have the diagnostics was $230. My husband and I were both pretty shocked, and decided we needed a second opinion, so we picked up our vehicle to take it to an independent shop. We leave with nothing accomplished except added inconvenience and frustration and are going to be $330 out!? My husband worked with the service rep, and she waived the diagnostic fee, but insisted on the fee to programme the keys, as I had "authorized" it. Whatever - here's a hundred bucks. Just give me my vehicle back and I'll take it somewhere else.This is an honest review - If I could have changed anything I would have personally driven my car to the dealer, spoken in person with the service rep, asked for a quote to get a quote, and before authorizing anything I would have asked what the total costs are. I would have advocated more for myself, as the costs are not transparent. Short-term gains like these really end up in long-term losses for the business. I won't be back.

  Raquel Cook
4 days ago
My experience with Service in the past has been good, but this time wasn't so. The representative I was working with told me different information than the approval request that was sent to my email. I was unable to contact the representative to clarify things and ended up without my car for several extra days.

  Katie Fernbach
a week ago
Larry H Miller Super Ford takes care of our company fleet of Ford transits. We highly recommend them for their level of customer service and efficiency. Where other dealerships have left us disappointed, Super Ford is always ready to assist.

  Kiara Polee
4 months ago
I came in with my heart set on this vehicle and Nic worked with me, jumping through all of the unique hoops to make my situation work out! I am pleased with my purchase and would definitely recommend!!

  Claudia Goettig
a year ago
If I could give negative stars I would. Worst dealership I have ever worked with! My sons 1997 Ford F250 was stolen on 11/8/2022 right off the lot, less then 24 hours after we left it with them for an oil change and diagnostic. The dealership did not even notify us until 24 hours after it was stolen.When they called the manager simply said too bad let your insurance deal with it. We only had liability because it was a 97' paid in full truck! So no theft insurance. We then find out that the person who stole it sat in the truck and waited until the gates opened and just drove it off the lot, so the person knew exactly when the gates opened! TOTAL INSIDE JOB!!I then received and email from the Service Director Abe stating that they would take care of all repairs and make this right when and if it was found. The truck was found 3 weeks later and Larry H Miller Ford refused to take ownership, they would not even take my calls. So over $12,000 later and still issues with the truck, there insurance adjuster offers $3500 dollars. WHAT A JOKE! You would think a company associated with a man like Larry H Miller would want to do what's right! I am so disappointed in the lack of care and service that this company has offered.

  Tonya Condas
a week ago
I am appalled and frustrated by the sheer incompetence I encountered with Ford s service employees. Over the course of 8 excruciating months, I experienced nothing but inefficiency and lack of professionalism. Despite multiple attempts and ample time provided, the service team was incapable of completing a simple task of contacting camping world, that I managed to resolve with a mere 5-minute phone call. This level of ineptitude is unacceptable and reflects poorly on the standards of Ford s customer service. It is disheartening to see such a reputable brand fail to uphold basic service standards. When an in person attempt at resolution with the service manager Rick, my husband was treated with disrespect and Rick was verbally aggressive. My husband said " even after 20 years serving in the military I have NEVER been spoken to like that". Although our issue has yet to be resolved by FORD, I strongly urge potential customers to reconsider their options, as the after-sales support you might receive is grossly inadequate, disrespectful, and stress inducing.

  Aaron Sattler
3 days ago
2 poor experiences here, one with sales, one with service. Felt dishonest.1) when looking for a new truck and getting the frequent "bait and switch". I'd find a truck online, call about it and inevitably that truck wasn't available because _______ insert reason [it's not arrived yet, it is already contracted out as a fleet truck, etc.] But "hey we have this different truck for $20,000 more. This was common amongst most dealers I spoke with. It just felt dishonest and slimey.2) Service. After getting a used truck and bringing it in for services, they were helpful in submitting to warranty, but I question the honesty. After a $1000 "fix" still had issues, brought it back in and they wanted a $5000 fix. I asked multiple times in various ways for more information about what was wrong and what the diagnosis was. All they provided was a short little one paragraph of a service recommendation. There is no way that was the only data or notes they had on my truck. This was confirmed by talking to the warranty company which denied the claim and provided extensive reasons. They knew way more about what was going on with the truck than what the service rep would share. And when I asked multiple times for more info I got what I perceive to be clear avoidance: "I don't see any tech notes" or would just resend the short description of the service when I specifically asked for something deeper than that. I would have just preferred a direct honest answer of "we provide this free diagnostic workup and are therefore limited in what we share with the customer". And it was a challenge to get ahold of anyone anyway. So I took the truck to a local small shop mechanic and within an hour he found a broken part, cheap fix. He sent me a picture of the broken part, and got warranty approved. AND it was the same part that my backyard mechanic friend thought was the problem after just a 5 minute conversation and this was before even then $1000 fix. So if my amateur friend can correctly diagnose the issues over the phone and the dealer with their high paid techs and fancy computers can't find (or dont honestly share) the problem, it calls into question either competence or honesty.Glad I didn't pay the $5000.It is a big business and felt slimey and dishonest. Lesson learned.

  garrison turner
a week ago
8 months my RV has been with Super Ford, and no repair work has begun. Last week I had to facilitate a simple phone call between them and Camping World because of the ineffectual team in the Service Department. Today I had a meeting with the Service manager who ended up threatening to my face to charge me storage costs despite the extended time frame falling within his roles and responsibilites. I've found almost all employees at this location to be hostile, impotent, and incapable. In my opinion they are bordering on corrupt. The unprofessionalism and utterly poor customer service should glare as a dark warning to take your business anywhere else

  Alannah Reneti
a month ago
Terrible dealership! Had a vehicle there for over a month with no work done at all. Called every other day for the past 2 weeks and I could not reach Christina. She would not return my calls. When I finally got a hold of someone, they told me there was no updates and to stop calling.When we came to pick up the vehicle (bc we had given up on getting it fixed), it had been sitting in the lot for so long that the battery had died and they needed to charge it. I had to wait 40 minutes for this to be done so I could leave. If I could leave 0 stars I would.

  Kevin Ordean
a month ago
Worst dealership experience I ve ever had. The General Manager, Thomas, was dismissive of all concerns and wasted over an out of my time, while I tried to pick up the vehicle I paid cash for, while he talked on his personal phone.I cannot stress this enough. Go elsewhere. This dealership, under the current GM, is one of the most egregious examples of bad business and bad customer service I ve experienced. I cannot believe Larry Miller group allows someone like this to represent their brand. It s embarrassing how bad they are at providing for their customers.Will never buy from Larry H Miller again.

  Javier Delgado
10 months ago
I had the best car purchase experience with Braden. He was extremely patient and knowledgeable. I was a very tough sell but his honesty and ability to get us the best deal possible just made it impossible for us to say no. The cherry on top was our experience with Wyate in finance. Made the final step of the purchase smooth and stress free. All aspects of the dealership were great and can t recommend them enough to anyone looking to make a purchase. Thanks again Braden, I m all smiles in my new Bronco.

  Sheryl Gamble
5 months ago
I want to share the INCREDIBLE service I received at this dealership!I arrived at the dealership traveling through SLC, the reception person was so nice, then I pulled my car (which is a brand new car) into their service area. I was in tears as I was in a hurry to get to my next destination, and super worried about my NEW car! A young gentleman by the name of Matthew Saylor was there to HELP me and I mean HELP! He was so professional, but very kind and understanding my situation as I was in tears. He took me to another gentleman Tony Herron who was very professional as well. They both took extra steps to help me and make me feel at ease! They took care of the problem quickly as well. (Which ended up being nothing) I must say I have never had this kind of service in my 65 years ANY WHERE! I want to thank them both. But a special thank you to Mattew for your kindness and understanding! It helped me immensely! Only ONE problem! I WISH I LIVED CLOSER TO HAVE ALL OF MY SERVICES DONE BY THEM! I would highly recommend buying a car from this dealership!

  Sydney Beckwith
6 days ago
Just bought a new Heritage Bronco last week and had a great experience working with Nic. Due to manufacturing delays it took a while to get the car here to the US but overall had great communication and upates on my vehicle and really felt heard from Nic. He listened to all my wants and made the sale process seamless and so easy!!! If you re looking to buy a car definitely go to ford and talk to Nic :)

  lmbaumann
6 months ago
Paul was friendly, very knowledgeable, and always responded in a timely manner. He made the entire process seamless. I appreciate all his work in helping me get my dream car!

  Yanci C.
3 weeks ago
Not a Utah resident. Visited from out of state to purchase my 2022 Raptor first off love the vehicle no complaints so far. Jordan Vigos helped me with a few questions I had before making the trip and assuring it had what I was looking for in the truck . Very quick response time via email. For me what set my eyes on this dealership was the response time I was in contact with others but would respond days later. Besides the long time & I mean long time to finish up all the paperwork I can say Jordan Vigos and the rest of the staff where very friendly and professional. I would to say thank you.

  Dane Hoffman
3 days ago
By and far the worst customer service of any organization I ve ever dealt with. The service department will tell you to bring your car in and then hold it forever and then only work on it once you ve called them several times. You will also likely get your vehicle back with more problems than what you took it in for. This dealership is full of incompetent fraudsters and it s o lot a matter of time before a lawsuit shuts them down.

  Nick Mares
3 weeks ago
The people are very friendly and work with you! I felt very comfortable walking in the presence was very happy! Diego was very supportive and helpful and did everything he can to help us out! Bought our new baby today! Thank you so much!