Kenworth Sales

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel Zabriskie
a month ago
Dave and his crew are amazing. I have been driving truck for 20+ years as both a company driver and o/o. KW Salina is one of the best repair facilities I have ever dealt with. They are fast and fair. They get to the bottom of the problem and fix it in the most efficient and cost-effective manner. I have had my truck towed from Salt Lake down to Salina just to have these guys work on it. Top tier 100% would recommend

  Ray Wilson
4 months ago
Broke down and chose to get towed to Kenworth in Salina because they would be able to get to me later that day or the next day. They were pretty busy but still managed to squeeze me in and check my truck out the next day. Morgan was very helpful and understanding when I kept going to the from desk bothering her also lol. I really want to thank Tyler Squire the assistant manager, Dave VanDyke the manager and Chris Larsen the tech. These three guys went above and beyond just to make sure they got me taken care of. They all stayed after closing and two of them even had to call their sitters to let them know they'll be late. Thank you guys for your efforts and for making me feel at home my first time there.

  Janet Escobar
9 months ago
On our way to Colorado, our diesel RV broke down. As a mom, I thought our vacation was over before it began. I was preparing to come up with a plan B so my kids wouldn t be disappointed. Our tow truck got us to Kenworth Sales a little after 4 pm. We prepared ourselves to lose a days vacation or more, figuring they wouldn t get to us before closing. A technician began diagnosing the problem right when we got there and found the problem before 5 pm. He fixed the problem and instead of just sending s on our way and going home (closing was at 5), they took my husband on a test drive to confirm the problem was fixed. I cannot express the gratitude I have for this company. They were so efficient and professional, I will never forget how they saved our vacation. We had no mechanical problems on the remainder of our travels to Colorado and back to California. Thank you Kenworth Sales, you made this family so happy.

  Kevin Hurst
9 months ago
Called in for a water pump replacement road side and they were onsite within about a hour had my truck fixed and rolling in roughly 2hours. Preston is a top notch tech and Dave the service mgr treated me fairly. Will highly recommend their services.

  Michael Herrera
4 months ago
These people are honest , amazing and gave me real answers that I needed.. it's good to find an honest dealer

  Abdihakim Yusuf
11 months ago
Our truck broke down and towed to Kenworth Dealer in Salina. We slept the night and in the morning we met with Tyler front desk, he s a wonderful person and welcoming. Our truck was fixed the same day.I do really greatly appreciate Tyler for understanding my truck issue and he s greatly helpful person.If you go this Dealer ask for Tyler.

  Michael Hyde
a year ago
Been Truckin since 1977 off and on! This is absolutely the best shop I ve ever used! Top quality service, pricing and results. If anywhere close with an issue take your problem to these folks. Honest, fair and good all together! Will tell all who might listen. These kinds of shops are too few to not share!

  Steve S.
2 months ago
always treat me good even though i drive a freightliner

  Monica Mynhardt
8 months ago
Great service and help us immediately to fix an oil seal on the wheel. 3 hours, and we were on the road again.

  Lynne Bown
3 years ago
Great experience ! Jesse made our purchase effortless! Very knowledgeable and if he didn t know something he found out for us. Thanks for a great experience! Awesome mechanics! Perry is by far the best in the business! Dave also is in a league of his own! Thank you all for your prompt service and being so accommodating!You truly made it fun. Greatly appreciate you all!

  james melton
a year ago
I called in on Thursday the weekend of memorial day weekend. Kenworth of salina utah was absolutely great. I needed the bushing in my steer axel replaced. These guys got me in on Friday morning 8am and had me back rolling by 3pm. Absolute great work. Savannah in service you rock. And Dave the service manager thank you.

  Jon Pressett
3 years ago
Broke down over the pass and limped into Salina with our RV. No one wanted to or had the ability to work on it. When I called Dave at Kenworth he was extremely friendly and willing to help even though it wasn t what they would normally work on. We had to take care of it from a distance and he and the staff were great to communicate and work with. Melissa would always get us the answers we needed or make sure someone returned our calls. It was a major repair and they handled it like it was nothing and in record time. I m grateful for their expertise, confidence and willingness to help out when they could have sent me away. I d consider traveling the distance just to have them work on any vehicle! They are what mechanics should be!

  Timothy Guzman
3 years ago
Awesome experience, unlike any other shop I've been in for at least ten years, shop was recommended to me by the road side assistance guy, n staff very welcoming, helpful! Asked couple questions on the issues I was having with my truck n they went right to work on diagnosis n repairs, lead mechanic very informative and kept me up to date on the process, and got me out the same day. It's been a good while since I've hit a shop n they can get right on it ,or even think about getting me out the same day! I know they had they're hands full. Them guys were all buzzing around like some kinda worker bee colony.That KW dealership n shop deserves five extra stars! Good people all around that know they're buisness, n I thank you guys n gals!

  J.K. Bowman
7 years ago
Had a fantastic experience using the service department here. The mechanic, Tyrell, explained why the part on my T660 failed which gave me understanding. The Service Mgr, Dave, gave me a very reasonable repair bill. I was in and out in just a few hours. Wonderful job!

  Robert Belanger
9 months ago
I was in for repair and the service department was very accommodating and prompt in addressing the issues I hadCould not ask for more professional people.

  Summit Pacific
2 years ago
Stuck with frozen load and a de-rated Kenworth truck in Salina, Utah. Normally this would make people cringe but not me thanks to the hidden gem, Kenworth of Salina, Utah. I first spoke with the service manager David. He was very pleasant on the phone and told me to get the truck there and they would do their best. Upon my arrival, I was greeted by Jaime. She let me know that David was out on a test drive with a recently repaired KW. In my mind, I thought wow, the service manager test drives the repairs to ensure the job is complete. This is amazing! At any rate, upon his return to the shop, he spoke directly with me and assured me that once one of his qualified technicians was available, they would jump on it. I was really nervous and pacing as I had to be in Denver by 04:00.By 16:30, I was feeling like there was no way I was dropping this load on time. I settled down at the local Mexican Restaurant( El Mexicano) to drown my sorrows in a burrito. (By the way, the restaurant was awesome). While eating my way through the burrito, I got a call from Brett. He said they found the issue and they had the part in stock. I was amazed beyond belief. They came and picked me up from the restaurant and drove me back. I found that Jamie, Brett, and Ryan all stayed late to ensure my truck got back on the road that night and I made my drop 2 hours early. The team in the service department at Kenworth of Salina are the best and I owe them all a debt of gratitude. Thank you from the bottom of my heart.

  David Hindes
3 years ago
The ladies at the front desk of the service counter and very knowledgeable and will do what s best for the driver. The service technicians are very well trained and get you back on the road quick. Excellent customer service experience which isn t too common in our industry anymore. KEEP UP THE GREAT WORK GUYS!!!

  tom smith
6 years ago
Truck broke down on our way to Cali, these folks got us into the bay quickly, assessed the problem and repaired it quickly as well.The ladies at the service desk could not be friendlier, and more helpful. The drivers lounge is clean, neat and the bathrooms were immaculate.These folks know what customer service is.

  John Lupusor
3 years ago
Great shop and great people working here. We re running the I-70 a lot and if there is ever a break down, we try to make it to this dealership. They know what they re doing and they do it right. I recommend this shop to anyone that has truck issues.

  Heavy Haul Truck'n
5 years ago
Your staff was awesome. Very friendly and customer oriented. As soon as I asked about my truck they immediately went to get me an answer. They were able to diagnose my problem, and able to get me out as soon as possible.

  PANCHO VILLA
3 years ago
Worst employees attitude revived @ service by Marissa.....o stopped just to get a road speed changed expecting to get it done same day ( 10 min job) and after been ignored 5 minutes she finally asks what you need? ......and immediately told me won t have anybody to that same day.Really?????? Is this the kind of service I will expect once I purchase another $ 178 K new w900?......you know what? Jason @ Tolleson Peterbilt will be very happy you help me to change my mind and get another 389 from them and I m sorry Kenworth Sales you lost a customer, people like this must find a different Job and treat truck drivers with respect.

  D Pella
2 years ago
Great service and great experience, I went there with my truck damaged (head gasket)and they fixed more fast than anybody (just 3 days), highly recommend

  Sherman J Sicard
8 months ago
Great staff and a good part's availability with good mechanics.

  Trucker Chris
5 years ago
I will no go anywhere else because nobody is in Salina KW league. It s a great experience having a entire shop full of service people with trucking backgrounds! They understand what a owner operator needs. I d gave them 6 stars if I could have

  Jimbo Meyers
4 years ago
They got beat up by a computer. Been there a lot. Great service and great people. Best kenworth this side of Missouri. Better than Denver. But hell, they need to know about computers

  Rooster D
5 years ago
Technician are very helpful..they help me replace the aftermarket coolant tank for the original one..fast service and the rate are fare..worth me driving 60mile out of my way to get there..

  Tina Parker
a year ago
These guys were the upmost respectful and kind. Thank you for getting us up and running.

  Kh St
a year ago
Cool people working here. Communicative, informative&despite beeing overloaded always will find the time for you !!!

  Nadeem Ahmad
7 months ago
They put my old part but they charge from me new part

  Dave Deninger
4 years ago
How good were they 10 * 10 * 10 to the 10th power... too good to be true I now have a new home for all my Kenworth needs for all my Kenworth needs