O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Blake Silva
2 months ago
Went to 4 other shops and no one wanted to help me install my headlight when I was going through eye stye issues but David went above and beyond to help me take apart and replace it for me. Best auto store!

  Jamie Varney
4 months ago
This employee went above and beyond customer service. He changed the battery for me. Thank you so much

  Kael Ward
3 months ago
The workers at this location have been very helpful and friendly despite me being an ignorant pleb. Thanks guys!

  Jamas Ottinger
a year ago
Went to the store to get a new window weatherstripping and they didn't have it. Employee didn't seem too knowledgeable about the product and didn't ask me any questions. Tried making small talk and was ignored as they were talking about personal life stuff instead of paying attention to their customers. Not a bad experience by any means, just felt ignored.

  Rafael Lara
10 months ago
Really honest people work here socially Carson. I took my rotors to get turned and he some how messed it up, I get it, it can happen to my one. But he gave me not one but 2 brand new rotors for my car. His a good one for sure honest is the best

  Diana Fisaga
2 months ago
Like this place but you have to watch who you talk to not everybody that works there knows about cars

  Fitzgerald McFarland
a year ago
Terrible experience at this store little to no experience with the knowledge of auto parts. I come into the store, trying to find what I need The staff was extremely rude to me because I come in at opening time 8:00 AMI went up to the counter looking for a specified product that should be on the shelf. The store was out of stock. I asked if any other materials were nearby they did not care to want to help me the person running the counter I believe it was the manager seemed as if I was inconveniencing them . so I took my business down the road to the other O Reillys. I was helped in a respectful manner. I d recommend the other Roy location. This also isn t the first time I ve had poor service at the 1900 location

  Gary Ricketts
4 months ago
I got the right parts and they even helped I stall my wiper blades...

  Yesenia Mendoza
a year ago
Preston helped me so well!Had amazing customer service, a great attitude and was very quick when helping me with my light!I will make this one my store as long as Preston is there

  Carissa Frandsen
2 years ago
Had to get my brakes fixed, and went to O'Reilly in Roy. Staff was very friendly, and very helpful. We were able to get me everything I needed, mind you I know next to nothing about auto repair, Jaxon took the time to explain how everything worked and was honest with me about what I was looking and and what needed to be done to get me taken care of. Will definitely go back.

  Lisa nicole Mcfarland
a year ago
I had a very bad experience at the ogden store, I ordered a part and had given it to the guy who was fixing my car, found out that his girlfriend and a girl that worked there were "roommates " and she had returned my part through the girl that works there, ,and they took the cash for my part, she didn't have the receipt but since the roommate worked there they were able to by pass that step, when I went into find out where my part was, the manager lied about the whole thing and I was out almost 300 dollars. Terrible!!! Will never go in that store again,

  Mashburn Studios
2 years ago
I want to give a shout out to these two guys who really went above and beyond in helping me yesterday evening. I went in for a battery & was treated so kind. I was told what I really needed vs. what I didn't need to waste money on. He even took out the car battery out and put the new one in for me. Even said that I needed a new battery terminal because of the blue powder that was all around it and on top of the battery by the batterty bolt. Thank you!!! (All I crould see was a "Ge" on his black jacket. )

  Cowboy Southern
a year ago
Alisha has been a big help with my truck supplies she is professional and a great customer service rep she knows her stuff and I will continue to go there

  Laura Neal
2 years ago
To whom it may concern:I just had an in-person interview with Travis and Lee at the O'Reilly Auto Parts store in Roy. I just wanted to say thank you for taking the time, out of your busy Monday, to chat with me about a long-term career option with your company.I am a very positive person, who enjoys working with a team of people, who gets the job done for the customer. I believe that what I learned working at Auto Zone, was that all people deserve to be treated, equally, and fairly, despite race, religion, color, etc. and I was kinda, a little, discriminated against? I worked through the personal issues of feeling like I was failing, and realized that I needed to move on and stay with my energy of finding new work!~Please review my resume', and let me know soon, if I am able to proceed with the application process.Thank you for the opportunity,Laura Neal 10/18/21

  Carley Clark
a year ago
Was sold the wrong headlight bulb for my 2012 Chevy Cruze and had to go back and get the correct one. Don't even know how when it was looked up on their computer for the type of vehicle, unless the wrong one was searched. Very frustrating. I tried for 30 minutes to twist in it and finally gave up to find out it was the wrong bulb all along.

  Jamie Webb
2 years ago
Went into get some washers on a Sunday night. A young kid was working, I had a package with the part number so I could match it and get some washers that was just smaller. I had asked the kid where there washers where he pointed to the end of the lane. Saying down there.. Mind you this was close to closing so no one else was in the store. I walked down got the ones I had matched and asked if they had any more. The kid said that all we have.. I asked if they had the rack with nuts and bolts on it, he says Oooo I think so still standing behind the counter. I walked around the store and found what I needed. The whole time this kid was on his phone doing what ever kids do now. Got to the counter and he rang up what I had said thanks as I was walking out the door. He came out of the counter. I dont care what kids ware but this kids pants was skinni jeans and they was so tight you could see every vain in his legs.. Like really ORiellys dont you have rules about these kind of things

  Seamus Maguire
a year ago
A massive thank you goes out to the management and especially their employee named CJ. Helped me out so much on my birthday while I was on a road trip and stressed out beyond words.

  Ric Gibson
5 years ago
I never go anywhere else, if I can help it. They have great prices, good customer service, and their kickback program is decent. They're location's chosen well, although they share an exit to the main road with Maverick, which can lead to some odd interactions with Maverick customers.

  Edward Smith
2 years ago
Travis is the man! Always my first stop for sure.. Travis knows his stuff and is always eager to help. Oreilly should feel luck to have him in these times. Thanks Travis for always going above and beyond. FYI! Jaxon is new to me but was AMAZING as well.

  Trey Puffer
6 years ago
Jeremy was fantastic. He went above and beyond to help get my vehicle up and running. He spent nearly an hour helping me right before closing without a single complaint. We will definitely be back for any future car needs.

  Hailey Leavitt
4 years ago
The customer service I received today was beyond amazing! I originally went to another auto parts store to get a battery for my car and they didn't have one that worked for my car. On my way out I called O'Reilly's and the lady who answered the phone looked it up and they had one that worked for my car. While on the phone I tried to start my car and it wouldn't start she suggested I go into the other auto store to see if they had a jump box and if they didn't she said she would send one of her guys over to help me get over there to take care of me. I had my two small children with me who were very cranky she went out of her way to make sure they were taken care of as well and she helped put the new battery in. What was a very stressful day was made a little better just because of this ladies help and kindness! I didn't catch her name but thank you so much for all your help! I'll definitely be a return customer because of her!!

  Michael Hadley
3 years ago
The women staff is uneducated and unprofessional. The ladies in the store assumed I didn't want to do there suddgestion because they were women. But that wasn't the case it was because they didn't know what they were talking about, condescending, and rude. I went across the street where 2 women were also working at advanced auto parts. They were educated and courteous. I used there suddgestion and it worked. My truck is up and running again with no problems. Dont waste your time here until these ladies get some auto education and therapy for their rude thinking errors.

  Roy H. Barrett (Usmcordie)
4 years ago
One of my favorite parts stores in the area. In stories always clean, well organized Kama and well stocked. The professionals behind the counter are well versed very helpful and can get you whatever you need. #GetYouSomeOfThat

  Hal Wold
a year ago
I went in due to a check engine code. Research lead me to believe this could end up expensive. They recommended a fuel filter before buying anything else. Problem solved.

  Laremie Lemmon
3 years ago
I'm unsure of her name, but the lady that helped me today (11/09) buy windshield wipers for my boyfriend and I was wonderful. I always come to this location whenever I need something for my car and it's always been a pleasant experience

  Don Barton (D.W.)
4 years ago
The customer service is a little hit and miss sometimes feels like its a burden that your in there other times its ok i don't really understand it. On a positive note if they don't have your part there in stock its usually close by and the will get it to your store location fairly fast.

  Tiffany Devenport
a year ago
The employees here are always so helpful and willing to go there extra mile!

  Ben Roybal
a year ago
Great service. Every employee is willing to help if you need.

  Geoffrey Cox
2 years ago
Besides the young man hoping that there were no more customer's an hour before closing and asked, Levi's (Asst. Mgr.) if he could take a nap (kiddingly but still)... attitude of employee here was highly a negative note.Levi took care of my service request and I'll see where this goes in the future being a customer.

  Kim Sessions
4 years ago
Always helpful when I don't have a clue what I need. They help me with the little things I may forget when picking up parts. They always take time to run tests and explain codes.