Jorgensen Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Death Grizzly
5 months ago
I spent about 1500 getting my back window and a dent fix. The new paint they used to cover the former dent started to crack a year later. Which end up being a large rust spot where they "repaired" the dent. It was literally cheaper to replace the entire trunk door then what they charged me to "fix" the dent.Also on top of that for work we had them change the oil in our ATV which took TWO days!Quite literally any mechanic shop north of them is better.

  RG AZ
6 months ago
We are from out of town. We made an appointment a couple weeks ahead of time to get our truck s oil changed. Jorgensen Ford changed our oil promptly and pointed out to us a few other things we might want to address which I really appreciated. They even replaced the weak batteries in my fobs. I recommend Jorgensen Ford and would personally come back here again in the future if in the area.

  Sawyer Phelps - Timberline Mortgage, Inc.
7 months ago
JJ is seriously the man over at Jorgensen Ford! He just genuinely cares and that is what is exactly what is needed on the buyers side! Also, their servicing department is amazing as well! I will always bring my vehicle here to get serviced. Appreciate them!

  Becca Eisenberg
10 months ago
Jorgensen Ford restored our faith in Ford Dealerships! I would go out of my way to take our truck back to them. They went above and beyond and treated us like family. If every dealership was like this one, people would love going to dealerships!

  Pamela Webster
11 months ago
It has taken MUCH thought and consideration to change the Ford dealer I had been trusting with my car and my truck service for almost 14 years, but I could no longer trust quality service from them. I even relied briefly on Walmart (and they were good to work with for oil changes), BUT I was looking for another dealership I could again trust and enjoy working with. Jorgensen's was it! They had come highly recommended. I work 150 miles away from home, and am in Richfield only every two weeks for work, but am still planning on continuing to use Jorgensen's; not only for my car, but also my Ford F150. I have found a new home! They listended to me respectfully, carefully planned my appointment times so it didn't interefere with my work, did a GREAT job with my car, explained my accessment report after my oil change, and respectfully adivsed the next step to keeping my car in tiptop shape. I couldn't ask for better!

  Jeff Kenney
8 months ago
Dave, Mason, Annette went out of their way to help us get our Edge fixed. Had a little trouble w FMC, but the service team at Jorgenson were very helpful and cordial.

  Tom Payne
4 months ago
Great! I've been working with them for many years! and will again!

  Tyler Hickman
2 years ago
I was on my way to deliver their trailer they had ordered for dealership. 5 miles out my rear end went out. They where amazing to work with they came got their trailer the one guy even found a wrecker for me to be towed on had it towed to their shop. I had an aftermarket warranty that started off great but declined in working with the warranty company. It had been a major headache dealing with that. But their service department did amazing work. They went above and beyond to help me out there. They where amazing to work with I highly recommend them.

  Scott Stout
a year ago
Jorgensen Ford was great to work with. Due to supply chain issues, it took a little longer than normal, but when it got here there was no surprises and the vehicle was less than I was expecting. Use Jorgensen Ford if you are ever in the market for a new vehicle. They are incredible. JJ over there was awesome to work with

  Elizabeth Fox
6 months ago
JJ let me know when a vehicle on order was going to be available and worked ahead of time so we were ready with the financing and trade in when the vehicle arrived. They dealership made sure I received the perks of buying a new vehicle and are so helpful with questions that arise.

  Ben Juengling
a year ago
After waiting eighteen months for my Branco JJ and Jorgensen ford pulled through and honored pricing.Friendly and honest will be buying from them in the future.

  Karen Miller
3 years ago
You took such good care of my Aunt!! We were very pleased that you were able to look at her car 4 days earlier than quoted, then fixed it so quickly, charged a fair price, washed and cleaned her car, and provided friendly service! Would definitely recommend your business again!

  Ashley Mclaughlin
3 years ago
0/5 if possible. We made an appointment for 1/7 but they didn t have us down for the appointment so then my grandmother and I scheduled one for 1/20 at 10 am. On the phone we were told the service would take 2 hours. Once we arrived to the dealer the man was very rude and told us we would have to stay all day because the walk ins apparently take precedent over appointments. After letting him know we can t do that, my grandma has night blindness and we drove an hour to get there, he only got worse. He and his workers also weren t wearing their masks.

  Tony Phelps
a year ago
Found a vehicle we loved and JJ was a big help to us. Excellent customer service and just overall a comfortable quick easy experience. Thanks JJ and Jorgensen Ford!

  Cole Deines
3 years ago
I stopped in at Jorgensen Ford to have my F550 fuel tanker fixed while working on the Cowboy Fire. These folks are amazing! This is my idea of the perfect dealership experience. Masen and Dave were awesome working around my crazy schedule. They had me out the door in about half of the time I had expected. I was given a courtesy car no questions asked by the sweet woman filling in for them during lunch. (unfortunately forgot her name) These people have business from here on out.

  Kathy Woodward
2 years ago
EXCELLENT dealership! I can't say enough good about J.J. He was prompt to reply to me and extremely helpful. I had to purchase this car totally online and over the phone. He helped me every step of the way, including the financing. They even delivered it to me 2.5 hours away with no obligation to buy. Sadly, this type of customer service is rare to find these days. I highly recommend them to anyone.

  Sire
7 months ago
Very friendly, awesome customer service, had a knock on my transit van, they got right on it for a diagnosis, Thank you guys your great!!

  Kev Nowers
6 years ago
Fabulous service with honest salesmen who will make the car buying process easy and enjoyable. The best dealer, car buying experience that I've had.

  April Wilde
4 years ago
Got my car repaired, and when they put it back together, they did it incorrectly, effectively trapping one of the seat belt latches underneath the back seat. I don't live in the area (2.5 hours away- car broke down there), and they wanted me to bring it back to "see if they would fix it." Those are the exact words from the owner himself. Obviously, this would require a 5 hour drive and taking a day off work, and when I tried to see if they would let me repair it locally and pay for it, he said to get an estimate but then never responded after that. Haven't been able to use one of my seats/seat belts in over a year.

  Jacoby Cosby
7 years ago
These guys are amazing! I just thought I had to write a review for these guys after the experience I had with them! They were able to find me a great interest rate, and amazing pricing on the vehicle I purchased. These guys are the real deal, I appreciate all that they did for me! Running into these guys was a straight blessing!

  Bolo
3 years ago
$105.00 plus taxes for Diagnostics, they basically lifted the car a wiggled the wheel for that price. They completely missed the tire/bearing I asked them 3 times to check, after the 2nd phone call after I told them 3 times to check the passenger rear, Oh yeah that needs a bearing too. Amazing places like this survive. No more business from me.

  Ryan Campbell
2 years ago
There's not a single new car on the lot. I have tried to be understanding with the service department. However the incident with the service writer after failing to remedy the chk eng light was the last straw for me. Not enough characters to explain the frustration I experienced after being told I was ignorant or arrogant. Both of which may have be true. Regardless that is not a favorable attitude to project to your customers. Anyway I strongly recommend taking your vehicle elsewhere for repair.

  David Reed
3 years ago
We were traveling from Ohio and our Ford F150 leaked antifreeze. So we stopped as soon we could at a place to get it fixed. I made an appointment on line for early the next morning 8:15. When I got there they knew nothing about my appointment and said that their on line appointment program wasn't working. But they took us in and promptly told us we had to replace our water pump. It's a three hour job they said. I'm sitting here now atb1;38 pm. Not done yet and the mechanic they said, went missing. It had sat idling for 20 to 30 minutes. When I checked on it they said it had to warm up and then be checked. 30 minutes of idle? Now the mechanic has shown back up and he is warming it up againI dont think they have been quite honest with me. 500.00 dollars plus later I'm not sure what to think. Dont go here. This town has 12 different mechanics in it, go somewhere else.

  Slim 40
3 years ago
My wife and I have purchased 3 vehicles from Jorgensen Ford over the past several years. The staff at Jorgensen Ford has always been outstanding. Our salesman Bart Lee has always given us the best pricing, and has assisted with vehicle needs anyway he could. I can't think of one negative about Jorgensen Ford. My wife and I will continue to do business with Jorgensen Ford.

  Dj Dj
3 years ago
Don t want to do warranty work/give info to help troubleshoot while halfassed broke down on highway. And recalls that are on timeframe like date ending they do not give ppl unless you are the people buying a vehicle every year or 2 ford is to blame a a lot but I ve worked similar type businesses and it is better to talk to customers openly with info rather than holding back knowledge it comes across as ignorant. Would not recommend cause after your purchase they have no time for you but if you pay and don t ask on warranty/recall there glad to take your cash!!

  Caleb Morrow (Feather)
2 years ago
Used vehicle transmission didn't last 500 miles. Beware of sold as is vehicles from this location, make sure you get a warranty, have a trusted mechanic do their own inspection, or walk.

  Lane Nelson
a year ago
Come find JJ if you re looking for a vehicle, you WILL NOT find a better salesmen. If I were after another truck, JJ would be the first one I d go pay a visit too!

  Sammuel Syphrett
11 months ago
The Escape I bought from here back in 2017 had issues with the HVAC. While the Escape was still under warranty, the service department refused to actually put in the effort to diagnose the problem. Going back and forth with the service department, they wouldn't honor the warranty when the warranty expired. I took the Faulty Escape to another dealership and they charged me $5000 for the repair, but it's finally fixed.I feel bad for the people of Sevier County to have such a dishonest Ford Dealership.

  Jeff Moore
8 years ago
The service department is horrible!!!! I went in for an oil change on Mar. 28, 2016 even though Ford was running a special for $10 off their Works oil change I was charged more for just their standard oil change and after waiting for an hour for the standard oil change. I was paying and verified that they rotated the tires which is included with the works oil change, I was told that they didn't rotate the tires but they could and then it would be just like the works oil change. The counter guy didn't even know the details of the special they were offering (why would he when he charged me more for less service). I said I would still like the rotation but after waiting for over 50 more mins (1hr and 50 mins total) and my truck still not pulled back in yet I left realizing why I bought my truck brand new last year in St. George from another dealer. Needless to say I'll find a new place to get it serviced from now on.

  Jeron Shaw
a year ago
Unbelievable buying experience, top notch dealer with customer service that is second to none! My wife and I will definitely be back! Jorgensen Ford is the only place to buy!