Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Bringhurst
2 months ago
My oil change visit took 2.25 hours. Other locations have greeted me and sometimes said "we're looking at a ___ to ___ minute wait today are you okay with that?" - that would have been a nice gesture but was not given. With only a handful of cars in front of me I didn't expect to be waiting this long. It was dark when I got on my car and when I went to get gas down the street I discovered that the driver side floor mat was covered in what looked like oil soaked mulch. I've attempted to clean it but my carpet is now stained. I wish they would have used a paper floor mat. The worker was less than empathetic about the whole experience and told me "should have come at 2, there was no one here." Noted. Feeling inspired to change my own oil again.

  Shaden Moss
4 months ago
They were quick, friendly, didn't pressure me to get anything extra done (they did mention things that needed to be done but didn't pressure me to get them done). Two notes just FYI. First is they don't ask if you have coupons so make sure to mention it if you do have one (and there is usually a coupon available by email if you check the Jiffy Lube website). Second is that it's best to come early (between 8-10am generally) and even better on weekdays. On Saturday when I went it was already pretty busy by 9:00am

  Christopher Dromey
2 weeks ago
They took care of my emissions test quickly. They were friendly and professional. I'll be happy to visit again.

  Elisa Black
3 months ago
I went in at 10am this morning (Friday) and had fast, professional, fun service. These guys were great. South Provo is my new favorite Jiffy Lube location!

  Felicity Keys
2 months ago
Been here a few times for oil changes and everytime im impressed by their customer service. Occasionally it ll take a little longer if they re busy but they re always very professional, helpful and kind.

  Kira Epperly
a month ago
They got my vehicle in fast and did my emissions and lithe things I needed done very fast. This store is great the staff is always respectful and great at what they do

  Cindy White
3 weeks ago
Went to get my car emissions and registered it was quick and easy. My fianc�e is handicapped when they seen him struggling to get out of the car they allowed him to stay in the car and wait which was really appreciated they guy that helped us was amazing

  Caitlin Jost
2 weeks ago
I came in for an oil top off while I was traveling and at my wit s end. The nicest young man worked with me and it made me feel great about getting back on the road.

  Bonnie Baird
3 weeks ago
I went in for my service and emissions. They were quick, courteous and didn t try to sell me anything I didn t really need right now.

  Scott Carlson
5 months ago
Quick, efficient, and helpful. They had found a couple other things with my car(as most places do) that I had been planning to get taken care of anyways, and even gave me a coupon after I had brought the wrong one in. They did a lot and I was probably only there around 20 minutes

  Benjamin McPherson
6 months ago
They did my oil change done as quickly as they could and they did a good job. It was nice that they didn t try to upswell me on services my car didn t need for once. I think this is the first time I went to jiffy lube and they didn t say my air filter and 10 other things needed service Service: Oil changeService: Oil change

  Teresa Staker
5 months ago
I love this Jiffy Lube. I was actually in Orem today but decided it was worth the drive to Provo and I was right. I needed an Emission test and as it is the 30th I needed to get it registered asap. They had me out of there and back on the registered and all in under 30 minutes. This location is THE BEST.

  Gatlin
3 months ago
Go here if you want your odometer milage entered into car fax twice as much as it actually is.... getting it fixed is also a real treat as none of them know how to fix it. makes it a joy to selll your car down the road.

  Cherish Fletcher
7 months ago
I gave them a call around 5pm to see if they were too busy to have me. They said they weren't. I showed up, gave them the keys and went to sit down in the lobby. It was a tiny bit crowded for me so I sat outside. No biggie. They didn't make me feel weird at all there were chairs out there, so I could sit comfortably while enjoying some sunshine instead of crowds. As soon as they pulled my car in (less than 10 minutes) they came out to me, brought me inside, asked some questions with pricing including taxes already on screen, so no costly surprises. They changed my oil, refilled my fluids and changed a tail light that I didn't even know was out for $72.91. Best price I found besides Walmart so far. They had other fixes they could do but i opted out. Which I appreciate they didnt try to guilt me into. The people were very friendly and didn't make me feel weird for avoiding others.Service: Oil change

  Lance @ Gravel
7 months ago
Got my oil changed. Guy helping was real nice but they lowered my tires to 50 psi instead of 80 psi. I didn t notice until I left. Not a big deal. Went back to get them filled and they were such jerks. Accused me of not paying my bill. And then asked why I wanted the tires filled to 80. I told them that s where the tires say to be filled and they were so annoyed and just super rude. I left feeling so frustrated. Like why not just be nice?!

  Frank Weidler
4 days ago
Expensive, but they gave me a $25 discount coupon. Needed to be done, and it was done quick.

  Alyssa Clove
6 months ago
This place is great. It might have something to do with the owners. They always have the best guys here. And yes they are a very busy place but worth the wait. I recommend NOT going on a Saturday. Wait will be longer than normal.

  Diane Christensen
a month ago
The staff was courteous, quick, and they didn't push me to buy extra services and products.

  Parker Gardner
5 months ago
Very efficient service! I arrived at 8 am and was on the road again at 8:35 after an oil change. Friendly and personable staff.Service: Oil changeService: Oil change

  Jaden Mickelson
9 months ago
Had a great experience at Jiffy Lube! I was just there a few weeks ago for an oil change and forgot to do a tire rotation. I pulled right up and had Dakota show me to the waiting room before he left to rotate my tires. He was quick and efficient, and got me in and out. Thanks Dakota!

  Katharine White
10 months ago
I took my mini van to a different mechanic yesterday. I dropped it off the night before to make sure they had as much time as they needed to fix my van's AC. They refilled the freon... but the AC still only worked in the front. They charged for the full AC service and didn't look into why the rear AC still wasn't working because they "couldn't reach it".It's Memorial Day weekend, the other mechanic is closed now. I have a newborn. I need the rear AC because who cares about the adults in the front. The rear of the van is the biggest part of the vehicle, the front will cool off just fine if the rear is cold.I took my van here and it took them two seconds to find the problem and fix it. It was so laughably minor they didn't even charge us. A little flap had gotten stuck. Turns one way to pump out heat, the other way to pump out cold. Gave it a jiggle and everything works now. Particularly want to mention Trevor (I think was his name). Very professional and an exemplary employee.

  Taeyang Kim
7 months ago
The person who helped me out with the transaction was so helpful. I cannot remember his name (I think it was yellow hair, but not sure), but he was so kind since he recognized that I waited too much for the service that he provided me the discount and provided me with useful information regarding the car maintenance.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Craig Baker
7 months ago
I have been taking my car to JL for many years and have never had an issue with em. The staff is always very kind and do what they can to knock off a dollar or two off the price.Service: Oil changeService: Oil change

  Thomas Whitlock
8 months ago
Literally got my car wrong and did the wrong work on the wrong car. Tried to get an oil change and filters replaced. Told me I was all set and I drove away. got a phone call some minutes later saying they didn t do my car yet. So I came back and had to wait through it all again. I get mistakes happen, but you gotta make it right with a mistake like that. At least they told me, I would have believed them. Make sure to check the work they do! Won t be back again.Service: Air & cabin filter replacement

  Jenner Berryhill
8 months ago
Brad was very helpful and informative with that was going on with our car. He helped us get quality service with the lowest price. I would recommend going here for any car fixes.Service: BrakesService: Brakes

  C K
2 months ago
The whole staff is so friendly! This is be far the best jiffy lube in the area.

  Morris Argyle
4 days ago
The workers at S. University in Provo treat you great.

  Patty Picazo
2 months ago
Best place to do anything with my car I really recomende to my friends of course the one on University avenue thank u so much

  Aaron Brackett
8 months ago
I arrived 30 mins before closing and they were more than happy to change my oil. Super friendly and helpful and I would definitely go here again!Service: Oil changeService: Oil change

  Brandon Allphin
10 months ago
Prior to coming to Jiffy Lube I called ahead and spoke to Brad who told me that the tire replacement would take 1 hour total to finish. After 3 hours of sitting in the lobby waiting I had to find an employee and ask what was going on, they still had not even started on my car, the employee that I spoke with told me they could offer me a discount on the tires since they still hadn t gotten to my car and I was told it would only be an hour. It took them 4 hours total to finish replacing 4 wheels and at the end the manager was unwilling to cooperate on a discount for the tires since I had prepaid. Instead he offered me a cheap discount on a future oil change. This is the worst jiffy lube I have gone to.Service: Tires