Diamondback Manufacturing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jen Jacklin
a week ago
Did a great job with our window well covers. Good quality window well covers. Came out and measured and installed in 3 weeks. Office staff and installation staff were friendly and helpful.

  Jonathan Russell
a year ago
I called several companies here in the SLC Valley for quotes for window well covers for our home being built up in Midway. They actually come out and measure each window and build them specifically for that window well. The other companies basically guessed or wanted me to do the measuring which was a recipe for disaster. Diamond back was "EXCEPTIONAL" in every way. Best service, best price, and best quality. I could not have been more impressed!

  Rachel Horrocks
9 months ago
Honestly I was just shocked that I wasn t offered any accommodation other than putting me to the top of their list when it took weeks to get my window well covers installed. They came and measured and told me I did not need to be home and then two weeks later they were installed but on the wrong house. They had to come measure again and then came back a week later and one of the window well covers didn t fit so again they had to measure and come back a week later and finally got both window well covers done. When they called for final payment I just honestly expected a discount for all the trouble with getting them installed but instead they said they had to eat the cost of putting them on the wrong house and having to remeasure which obviously was not my fault and felt like I deserved a discount and was very kind about it but they still said no and just wanted all the money. Disappointed in the service.

  Timothy Hansen
a year ago
Buyer beware! Great product, horrific company.I paid for 2 custom window well covers. They look great!The problems come from the team. I paid upfront for the window well covers in August 2022 to lock in the pricing for a deal they were running. I was ready for them to install the covers in October 2022, which they did. But the technician left metal tools on my patio. I notified the company but it took them multiple weeks before he came back to get them. During that time, the tools left rust stains in 3 areas on the patio. I sent them pictures and descriptions of the stains as soon as I found them. I continued to text and call them for the next 4 months to try to get the stains removed. Despite all those pictures, texts and phone calls, our patio still hasn't been cleaned from all stains.The owner, Jed, came to our house today to look at the stains. He immediately accused me of creating the stains and wanting them to clean them up. He also tried to force me to pay them more money for the window wells even though I paid for the window well covers upfront (7 months ago). He said I was lying because I couldn't tell him, from memory, the exact amount that I paid for the window well coverings 7 MONTHS AGO.I'm very disappointed that I supported a business whose owner is so unprofessional and dishonest.

  Bret Swalberg
3 years ago
I worked with Lisa to get quotes on 4 window well covers, and Seth did the prep and install work. Really great experience with this company. Lisa went over all the details and options to consider (and brought up something I hadn't considered) and Seth was friendly and got the measurements perfect so the install looked great.Reasons I would recommend Diamondback for your window wells:- Price: I reached out to 3 other companies and diamondback had the best price by at least $15 per cover.- Quality: The other companies I talked to had weight limits of 300 and 400 pounds on their window well covers, but diamondback covers are rated at 750 pounds. Stronger welding for a lower price than the competition? Sign me up!- Reliable: They were on-time to both appointments at my home (initial measurements and install) and their time-frame for install was exactly what Lisa told me it would be at the beginning of our interaction.Highly recommend this fantastic local company.

  Jannette Boone
3 months ago
Great place for all your welding needs! Awesome staff and workers! I highly recommend this place!

  Kate Morrison
a year ago
We got custom mesh window well covers through them and they were great to work with and the final products are high quality. Super easy process and they arrived when they said they would and everything was done with the timeline they provided. Highly recommend.

  Janeal Nuttall
7 years ago
I love this company! They were very professional, and made our window well covers in a timely manner. They made sure that everything was done to our satisfaction, and when we had a concern about one part of the process, they went above and beyond to fix it. Jason came out to our home to install the covers, and I was impressed with his attention to detail, friendliness, and concern for our approval. I always knew exactly when they were coming to our home, and they were on time...it was refreshing not to have to wait around for someone to show up! I would highly recommend Diamondback Manufacturing.

  John A. Smith
3 years ago
Diamondback is great. They are 100% committed to total customer satisfaction. They made absolutely sure that my custom window well covers fit perfectly. Every Diamondback person I interacted with was friendly and reliable. I highly recommend them!

  Joshua Covey
2 years ago
Should have read other reviews and listened. Don't use this company. Window well covers took over 2 months. First visit, they forgot the templates to measure. After waiting a few weeks longer than they told us, they came to deliver the window well covers. They forgot one cover and had to bring it back the next day. One window cover didn't include the extra mesh add on, which they admitted was a mistake. A week or so later they came out again and window cover didn't fit. Another week or so, and they finally delivered the corrected cover. All in all they had to come to our house 6 times, took much longer than we were promised. Not worth the hassle or money. Wanted these covers for the summer but the summer is now basically over.

  Devin Baldwin
12 years ago
Couldn't be happier. We bought the window well covers on a promotion, so we got custom fit covers for slightly more than the one-size-fits-all covers. The service was fantastic. The sales person even sent me a picture message to show me the colors. The installer called twice before he came to measure, and twice before he came to install (the day before and the day of). The covers themselves are built to last, and the fit perfectly.If you have been waiting to buy window well covers, now's your chance!!

  Kindra Swan
8 years ago
When it comes to window well covers, Diamondback is the place to go! I absolutely LOVE the custom ones that they made for me. They fit perfectly, look nice and are very sturdy! The customer service is also great! Everyone that I've talked to has been so helpful and friendly!These guys are the BEST!

  DeAnna Lee
a year ago
While on the road in Orem, Utah our travel trailer had a spring bracket break off taking a piece of the frame with it.We called a mobile tech who did not have the ability to do welding but referred us to Diamondback Manufacturing in Payson.We called them, and Hannah went out of her way to help us out.Our trip was dead lined until we got this fixed.After inspection Matt was hoping to get us on the road that night, but discovered we also had a bent axle.We were given the option of waiting for a manufacturer axle or he could source a local one for us and possibly be on the road the next day.We opted for the local axle and were back on the road losing only a day of our trip.Matt made us feel at ease upon arrival and was extremely knowledgeable.Hannah went out of her way to help us out and keep us updated as to the progress of the work.They made us a priority when they certainly didn t have to, and the repair to the trailer exceeded the original quality.We couldn t be more thankful to them for the wonderful, friendly professional job that they provided.

  Samuel Broomhead
a year ago
Diamondback is a great business; friendly folks, and they build the best trailers in the state!

  Patrick Ryan
6 years ago
Company was great. Responded fast to my email for a bid, then showed up for measurements and then installed a few days later. Entire process was fast and grates look great. Would highly recommend. I've ordered grates before from other companies and the quality isn't as good as diamondback.

  C.J. Young
6 years ago
I'm pretty disappointed with the service. The product turned out great and we really like the window well covers, but the process to get to the finished product didn't go so well. I was told after they measure the window wells that it would take 7-10 days for them to be finished. It took a month before they were installed. I would have been ok with that if they would have communicated that with me. I couldn't get them to respond to phone calls and left multiple voicemail's. I went down twice in person during office hours and no one was there to give me any type of update. It was a frustrating process for how much money I spent on the covers. Very little communication, until it was time to pay then I heard from them multiple times per day.

  Mkayzli Ennis
8 years ago
I like that they are custom made to my window well not prefabricated. The powdercoat finish looks great I was able to chose a different color other then the standard black, and was still able to get a good quality powdercoat finish. The technician that came to my house was very friendly and knowledgable.

  Julie Green
8 years ago
This is one of the best company's I have had do work for us.When they cam out to measure our window's they were very professional and informative. I had a lot of questions and they took the time to answer them.The quality is the best we have seen with the powder coat finish,and perfect fit.Thank you for a job well done.

  candace ashby
7 years ago
Diamondback Manufacturing was awesome. The process was easy and quick. The window well cover looks awesome! I am really happy with how everything turned out. Highly recommend!

  Mitch Murphy
5 years ago
It's been over 6 weeks since we placed our order and deposit for window well covers and we still don't have anything to show for it. They said it only takes 3-4 weeks from beginning to installation for the finished product. They never call me back to give me an update after leaving multiple voicemails. I haven't seen their product to be a fair judge but their service and communication is terrible.

  Susan Fay
8 years ago
I love the lockdown system on my new window well covers and the ladders that are included so we could climb out in case of a fire. The staff was very professional and prompt in getting back to me and answering all of our questions.

  Jeremy Charchenko
5 years ago
These guys are great. I talked to several trailer stores and nobody could do what I needed. They understood what I was trying to do, completed it quickly, and were actually the cheapest place. Plus they knew what they were talking about. Great Shop!

  Douglas Yocom
2 years ago
I'm glad I hired Diamondback Manufacturing, the covers look great, everyone compliments me on them, everyone was very professional...Thanx

  April Porter
4 years ago
These guys take great care of people! I dropped by to see if they could help me with a small repair and they were awesome. I highly recommend them!!

  Dennis Gallagher
7 years ago
Outstanding service and workmanship. They took a problem, came up with a solution and then produced and excellent product. Can't wait to have them do something else.

  Lisa Mcdonald
3 years ago
Diamondbacks covers are top notch! Great customer service as well!

  Bud Austin
2 years ago
I picked up a 7x14 trailer from here and it was the best pulling trailer I ve ever pulled for a little trailer

  Nate Marble
3 years ago
These covers fit perfectly with the look of my house!

  Katie Marble
3 years ago
Excellent service and amazing quality! Definitely referring to others!

  C Jordan Cooper
a year ago
What a polite friendly helpful bunch of people.